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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Verizon's Network Upgrades

February 14, 2008

If you haven't been paying attention, you will have missed the fact that Verizon Wireless is investing like mad around the US to improve their mobile network. The quality of the wireless network was amazing to begin with and now this. VZW puts out a release every few days about a new region they are enhancing.

Perhaps all wireless companies are spending the same amount but if so they are not taking advantage of the free publicity that comes with putting our frequent press releases on their progress.

In my experience, companies who put out frequent releases do better than those who do not.

The more the editors in the world see your name surrounded by positive news the more likely they are to write nice things about you.

If you have any doubts, read to the end.

Today's release is about improving the network in Kansas, Missouri and Southern Illinois.

Vonage: Good and Bad News

February 14, 2008

Covad has Wider Loss

February 13, 2008

Covad reported a fourth quarter net loss of $11.9 million or $0.04 per share, compared to a net loss of $8.4 million or $0.03 per share in the previous year quarter.

Net revenues for the quarter increased to $121.6 million from $119.4 million in the last year quarter.

On average, five analysts polled by First Call/Thomson Financial expected loss of $0.01 per share, while analysts estimated revenues of $125.03 million for the fourth quarter.

For fiscal 2007, net loss was $43.0 million or $0.14 per share, compared to a net loss of $13.9 million or $0.05 per share in the last year.

Net revenues for the year were $484.2 million, up from $474.3 million in the prior year.

It seems the company's fortunes turned for the worse a few years back around the time the company stopped advertising and changed its focus from being an IP communications company to a broadband company. This move was accompanied by a management change as well.

I am not sure what the company's future holds but I keep hearing the question "Is Covad still around" from readers and attendees at shows. This is usually not a good sign.


Forbes on Mobile World Congress

February 12, 2008

Samsung MBP-100

February 12, 2008

If you were hoping for the day that you could fit a video projector in your pocket, perhaps that day is finally here. Of course this depends a bit on how big your pockets are. From this picture it seems that the new Samsung MBP-100 is about the size of the cell phone it can connect to.

I suppose the market for this device is people who occasionally need a projector but don't want to lug a full-sized one with them.

On the business communications side, the company has been having a good deal of trouble lately keeping its dealers happy. Numerous changes have cut into dealer margins and put some out of business according to my sources.

I'm Talking in the Rain

February 11, 2008

Quite often people are in places like a bar room brawl, a rain storm or even a war zone and they wish they could take crucial phone calls. After all, it could be an important caller letting you know for example that your Blackberry service is down.

Until now, when you were in such situations, you were out of luck... You had to let the call go into voicemail and catch it a bit later.

Thankfully, Plantronics has helped us solve this problem with the introduction of the Explorer 370, a headset that is designed to meet US military standards.

The Explorer 370 is certified to MIL-STD 810 standards issued by the United States Army's Developmental Test Command to prove that equipment qualified to the standard will survive in the field.

So what's my take?

Rim Outage Again

February 11, 2008

Mobile World Congress Key Terms

February 10, 2008

As you may know, Mobile World Congress kicks off this week and to get the ball rolling the event has put out some of the key terms you will be hearing more about this week. I have posted them here with their definitions in case you need to brush up on your acronyms.

Also be sure to check out the Mobile World Congress News Page to stay up to date on the show.


3G, or third-generation, is loosely defined as offering high data speeds, always-on data access and greater voice capacity, enabling operators to offer customers fast internet access, live, streaming video and other multimedia or "converged" applications over a wireless network. There are several 3G technology standards.

Sprint Complaints

February 9, 2008

Sprint Complaints
Last night I got together with my family for dinner and I found that my Aunt was desperate to talk with me about her recent customer service experience with Sprint. She upgraded her phone and it wouldn't work with her company's new server.

She spent countless days and hours on the phone being bounced around from department to department. She got disconnected repeatedly and she was told numerous incorrect things about connecting her phone to the bluetooth in her Acura.

Worst of all, thanks to tech support she ended up deleting hundreds of e-mails which cannot be recovered.

Bottom limeā€¦ One of the worst customer service horror stories I have ever heard. The excruciating detail of it almost caused me to lose sleep.

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