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Rim Outage Again

February 11, 2008

Mobile World Congress Key Terms

February 10, 2008

As you may know, Mobile World Congress kicks off this week and to get the ball rolling the event has put out some of the key terms you will be hearing more about this week. I have posted them here with their definitions in case you need to brush up on your acronyms.

Also be sure to check out the Mobile World Congress News Page to stay up to date on the show.

3G

3G, or third-generation, is loosely defined as offering high data speeds, always-on data access and greater voice capacity, enabling operators to offer customers fast internet access, live, streaming video and other multimedia or "converged" applications over a wireless network. There are several 3G technology standards.





Sprint Complaints

February 9, 2008

Sprint Complaints
Last night I got together with my family for dinner and I found that my Aunt was desperate to talk with me about her recent customer service experience with Sprint. She upgraded her phone and it wouldn't work with her company's new server.

She spent countless days and hours on the phone being bounced around from department to department. She got disconnected repeatedly and she was told numerous incorrect things about connecting her phone to the bluetooth in her Acura.

Worst of all, thanks to tech support she ended up deleting hundreds of e-mails which cannot be recovered.

Bottom limeā€¦ One of the worst customer service horror stories I have ever heard. The excruciating detail of it almost caused me to lose sleep.






Alcatel-Lucent Cuts Dividend

February 8, 2008

Alcatel-Lucent just reported somewhat disappointing numbers for the quarter with a  few bright spots.

On the negative side, the company reported its largest ever quarterly loss since it was created in 2006. The loss was 2.58 billion euros ($3.74 billion) in the fourth quarter from 615 million euros a year earlier.

Alcatel-Lucent's market value has plunged 13.5 billion euros since Alcatel bought Lucent Technologies Inc.

On the bright side, sales were expected to be 4.87 biilion euros and came in at 5.23 billion.

The company predicts a full-year operating margin of between 2.5 percent and 5 percent, Chief Financial Officer Hubert de Pesquidoux said on a conference call.

Alcatel-Lucent forecast in June that it would have 1.7 billion euros in annual cost savings after three years, and savings of 600 million euros this year.








Gphone Spotted Soon

February 7, 2008

Is AT&T a Runaway Winner?

February 6, 2008

Is AT&T going to win the IP services wars? I get the feeling they are really doing a fine job in this regard and will only do better over time. Jon Arnold agrees and in a  recent article he talks about how well AT&T is doing but also explains how in the new world of Internet Protocol communications, there will be mistakes and successes along the way.

He discusses, events that took place at ITEXPO and explores standalone versus bundled services while mentioning Verizon, Covad, XO, 8x8, Cbeyond and many others. There is good insight here and this article is worth a read.

Here is an excerpt:

Moving further along the spectrum, however, these two pieces begin to diverge, and the incumbent carrier must share the pie with competitors and over-the-top operators.






LG Viewty Crosses Threshold

February 6, 2008

Big Things, Small Packages

February 6, 2008

Voce Signals Failed MVNO Experiment

February 6, 2008



Is it safe to say that if Sprint itself can barely make it as a mobile carrier, then companies that have to pay Sprint and others for their network to resell their services will have an even harder time?

This seems to be the case as recently, Beverly Hills based Voce closed up shop with no warning to subscribers. All of a sudden it seems people's diamond-encrusted telephones became instant fashion accessories with no other function.

In addition to this problem it seems just before closing down the company tried to charge subscribers twice in a month for service. Well, at least we know most Voce users could probably afford to pay twice.

It seems that except for rare instances, the MVNO market makes no sense. There are just too many high-profile companies that tried and died in this game.

Like I opened with, if Sprint can't make it (or at least you might say they are barely holding on), how will these MVNOs stand a chance if they aren't either master marketers or in a niche the majors don't want to or can't touch?

Of course I would eat every one of these electronic words if Steve Jobs decided Apple was getting into the MVNO biz.

See this LA Times story for more.













Apple Doubles Capacity

February 5, 2008

Out of guilt -- I really don't think it is important news, I need to share with my readers that today Apple doubled the capacity of the iPhone and iPod Touch. The new 16 GB iPhone will cost $499 and 32 GB iPod Touch is $499.

The iPod Touch 8 GB model still costs $299 and the 16 GB model is $399.

Why guilt? I don't know really. It seems that whatever Steve Jobs does must be blogged.



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