Recently in Financial Category

I came across this interesting article from Rafe Needleman about web 2.0 startups which will not make it through the economic downturn. Here are my thoughts on some of the companies on his list:

Twitter: I agree the company needs to generate revenue and showing some ads wouldn't hurt the business model that much. As I mentioned recently -- I have started to use this service regularly -- but I am not promising I will have time to continue.

Zillow: This site seems to be used by virtually everyone who owns a house -- is shopping for one or is curious to see how much their friends and coworkers are worth. You enter an address and get a home price. Cool stuff -- but at some point it does need to generate revenue. I did see an ad for State Farm Insurance on Zillow today so I am not sure this site is doomed. Then again, I don't know what the site's expenses are.

Pandora: I would be devastated if this one was to die off. The ability to play customized music based on a single song or artist is amazing. I do know the company has agreements with AT&T and Sprint to stream music for a small fee. Hopefully this along with the in-home consumer-electronics agreements it has will keep it going.

Second Life: This one could die off. I could see it happening due to the massive infrastructure costs. Rumor has it the platform will spin off an enterprise offering soon. If so, this will potentially bring in revenue as I believe virtual worlds will play a larger part in future communications.

Skype: Why would Skype go away? I don't get the thinking here. The company is growing revenue and one imagines in a slowing economy, more people will Skype than ever.

Ask: This search site keeps getting better and I try it monthly in the hopes I will like it. I never seem to like it enough to try it twice in a month though. I am unclear about how this site will do but I think it makes a nice acquisition target for Microsoft and even Oracle.

Perhaps the most important thing to take away from this article is that companies need revenue models or investors with the deepest of pockets to make it through any slowdown. Remember though that one of the reason's Google has done so well these past years is that they were busy building a search engine and investing heavily while others lost funding and abandoned the market.

In other words, when we come out of this housing/financial storm, there will be a string of new winners in a number of markets that will be really tough to compete with. It happens every time. The question is, will investors have the patience and funds to ensure these companies cross the chasm to profitability?
One of the people with a long history in the communications space is Neal Shact (pictured) -- CEO of Communitech Services. In the past, Shacht has been a distributor in the headset market and has been early in many new markets such as VoIP, call centers and others.

Shact points out it is impossible for customers to know what they want in UC. He mentions the old story that Henry Ford once said people when asked what they wanted in transportation said, a faster horse.

His point: you need a communications roadmap. Don't rely exclusively on your UC vendor to dictate what you want and need.

You want to check out this podcast as it is rife with references outside communications -- and the tie-ins are fascinating. In addition, he has a way of bringing tech and communications together.

I truly hope you enjoy it.

UMPCs Selling Strong

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Taiwan's Asustek Computer Inc. is doing very well thank you. Why? The company behind the Eee PC is seeing strong sales. Chief Executive Jerry Shen said the company is expecting revenue will grow 26 percent to $834.3 million in September with the prospects for October and November even brighter.

According to the AP, On Tuesday, Asustek unveiled a new Eee PC model, the S101, aimed at Christmas shoppers in Europe and the United States that costs $699. The new machine boasts an ultra-thin, ultra-light style. It weighs only 2.2 pounds (1 kilogram) and is a half-inch (1.8 centimeters) thick.

This reminds me of last May when Palm released the Foleo and I said no one wanted it. Turns out I (and others) was/were right and Palm later discontined the product. They were going to come out with a newer version -- I suggested it be a UMPC. As recently as last October there was confirmation (I take this with a grain of salt) of a Foleo 2 coming out but since then I haven't heard anything.

One wonders what would have happened if Palm did really create a compelling ultra mobile computer -- it could save the company and by the looks of things, it badly needs saving.

See Also: Elitegroup to Compete with Asus EEE PC
Kontron seems to be growing by leaps and bounds in not only market size but expertise. The latest acquisition made by the embedded computer solutions company is the Intel Communications Rackmount Server business.

For Intel this move makes sense as it allws the company to focus more on its chip business and for Kontron the move is logical as well as the relationships the Intel team has are valuable and in addition the new 70-person team has working knowledge of how Intel operates and the relationships needed to be successful.

TMC's Zippy AKA Richard Zippy Grigonis has more detail and is certainly something of an expert in this area.
One of the last companies to jump on the VoIP bandwagon is Verizon. Yet -- our legal system allows larger companies with deep pockets who focus more on patents than providing users with new technology to easily sue new competitors into oblivion.

This is the case with Vonage -- the company paying over a hundred million dollars for patent infringement to Verizon. Cable companies are another matter as they have large legal teams and deep enough pockets to defend themselves from patent suits which may or may not be frivolous.

Recently, a jury decided Cox Communications did not infringe Verizon patents. This is great news for Cox and regardless of who is right or wrong in a complex legal case like this, having a jury trial where six patents are in question and winning all six is surprising. One would have expected Cox to lose at least one.

A patent assault of this magnitude is a smart move on Verizon's part -- but they rolled the dice and lost. We haven't heard the last of patent suits in IP communications -- there are many more I coming. Hopefully this case will make companies who did not really invent any IP communications technology think twice before suing companies using it to the benefit of customers.

Really though the large telcos are the winners here and consumers are the losers. The US patent system continues to be a barrier to true innovation and consumers are being hurt -- severely so in some cases -- by large companies who use the patent system to prevent other companies from succeeding. Instead of competing with better technology alone, these large companies use large amounts of patents at once to scare new entrants into submission. Hopefully, in the IP communications space, Cox Communications will mark a point in time when large companies slow down their IP communications patent infringement onslaught.

WiMAX World 2008 Update

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WiMAX has gone through an overhype stage and now is like so many other technologies - VoIP included, at a stage where the markets are trying to figure out where the opportunities lie. Indeed, trying to determine what is real and what is hype is difficult to do and to cut through the FUD (fear, uncertainty and doubt) I spent time at WiMAX World in Chicago to learn more from the movers and shakers in the space.

I came armed with questions about deployments and the threat of LTE - the evolutionary technology theoretically enabling 2-3G operators to ignore WiMAX. In the last six months there have been numerous articles and technical white papers written about whether WiMAX is necessary.

To cut to the chase, I spoke with VP Chair, Marketing Working Group of the WiMAX Forum, Dr. Mo Shakouri who explained that the transition to LTE is more than a simple software upgrade as carriers need to go from CDMA to OFDM - which obviously requires hardware. They believe there is a strong marketing campaign being waged by mobile operators and some hardware providers who want to sow FUD in the WiMAX market.

In order to combat the threat from LTE the WiMAX Forum is feverishly working with companies to develop lower cost CPE devices as carrier profitability is tied to device cost. In fact, the cost of such devices should soon be in the $20-$30 range. He acknowledges that the increased FUD has slowed investment in the market but at the same time explains that worldwide, governments are pushing WiMAX as they realize mobile wireless broadband is crucial to the success of their nations. As a result they are allocating frequencies to make WiMAX a reality in their parts of the world.

From Shakouri's perspective, most every carrier will have to overlay WiMAX on their networks to provide mobile broadband access at speeds sufficient for future applications. He explains this is happening in many countries today and in a few cases, major operators are resisting this trend. I should mention that in the cases where operators spread FUD, it is coincidentally the case that the carriers do not own frequencies which would allow them to easily roll WiMAX out themselves.

This sounds to me exactly like what the major carriers and equipment providers did when IP telephony first started to become popular. They downplayed the new technology for years while secretly working on IP communications solutions themselves.

Shakouri also reminds us that WiMAX has a huge head start over LTE and laptops and other devices will soon be equipped with WiMAX radios meaning LTE will be at a disadvantage.

I interviewed a number of people at WiMAX World and they concurred with most of what Shakouri told me. Motorola was a notable exception. I spent a good amount of time picking the brains of Sudhakar Ramakrishna, Corporate VP and GM, Tom Gruba, Senior Director and Kathi Haas External Communications. Their take? It is possible for carriers to skip WiMAX and many are doing so. Indeed they agree that some say WiMAX has a three-year head start over LTE but they are actively engaged in providing LTE networks for their customers today. I pressed for an ETA but couldn't get one.

Motorola is truly agnostic in the LTE vs. WiMAX war and they will tell you they just want to do what is best for customers. Sometimes as discussed earlier this has to do with available frequencies. It is worth discussing that Motorola also feels they are well positioned in the wireless space as they are able to leverage their wireline expertise and also help carriers deploy their connected home visions.

My take is that WiMAX is happening today and has proven itself quite well. I have spoken with operators making money providing WiMAX service and they are happy with the price points and look forward to them going lower. LTE does have a tremendous advantage of a massive installed base of devices which will be upgraded by wireless carriers over time. In the end, there may be a winner but for the foreseeable future expect peaceful and in some cases, not so peaceful coexistence.

Other Important WiMAX Happenings


Chinese communications giant Huaweii has 29 signed WiMAX contracts, 35 trials and 2,000 engineers developing WiMAX products. One of the latest products is a Picocell available in Q1 '09. They also have the second generation of their WiMAX base station available which also supports CDMA, HSPA and EVDO.

Palasium uses Israeli military technology to cancel interference in WiMAX networks. Think of it as noise cancelling for WiMAX. Using software, the company is able to target the interfering signal of adjacent antennas by producing waves which cancel them out. The result is lower cost and denser networks with less interference and QoS problems.

Comsys is one of the few companies in the WiMAX chip space with experience in GSM. The company targets device manufacturers and one recent Taiwanese company, dmedia is using the Comsys ComMAX CM1100 baseband chip as part of a GPS device which allows real-time views of traffic at various intersections.

Soma Networks - a long-term WiMAX equipment provider has recently inked a deal with Indian telecom giant BSNL and will provide services on a revenue sharing basis. The company will seek more deals of this nature going forward.

Wavesat - a fables wireless semiconductor company thinks they have a home run with their low-power SDBC or software defined baseband Odyssey chips which allows an OFDMA core and a definable air protocol. The company will soon have a chip which does WiMAX or LTE - meaning lower prices than traditional chip vendors such as Beceem.

San Diego based NextWave Wireless sells WiMAX chips which are ideally suited to video applications. The company's MXtv technology allows true mobile multimedia over WiMAX networks. The company also provides a broadcast service and owns spectrum which they are actively selling. To be honest the company's strategy is unusual - it seems overly broad. Then again it is similar to Qualcomm, a company who has been very successful doing similar things.

It is worth pointing out the company is in the sweet spot of the future - mobile multimedia. It will be worth watching if they can pull off their ambitious goals of being a premiere WiMAX chip vendor in multimedia and other applications.

Fujitsu Semiconductor has made waves with their new Femtocell SoC which supports 30+ meters of coverage and self-organizing networks Devices based on this chip will allow true connected home functionality on a licensed band and moreover allow cable companies to build the equivalent of p2p networks where their networks in dense areas could rival those of wireless carriers. The company is optimizing their chip for sub $100 CPE cost.

Alvarion has over 230 deployments with over 50 being mobile. India and Russia are some of the hottest areas for WiMAX growth according to the company and Alvarion is now the OEM and R&D WiMAX arm for Nortel.

Altair Semiconductor has a laser-like focus on low-power WiMAX chips and showed these chips off to me. These low-cost chips do not require external memory and are perfect for applications where battery life is critical or in areas of the world where device cost is a major issue.

Navigating the Financial Crisis

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I have been getting more and more questions on where the communications market stands in light of macroeconomic conditions. It is a constant in my frequent conversations. In most cases, when I get this question, people tell me their business is good but they wonder if the housing market problems will trickle down into the telecom space.

The answer is simply, I do believe there is risk to all sectors of the global economy. For the first time in my memory, US and other political leaders have come on TV and mentioned the term global crisis on a frequent basis. This sort of talk shakes confidence. This is simply the way it works.

The question we need to ask is how do we benefit in such a scenario or at best, how do we tread water so our sales, revenue, income does not decrease?

Most importantly, you need to focus on areas which save your customers money and make them more productive. UC, telepresence, workforce automation, FMC and other technologies pay for themselves quickly. In addition, SIP trunking is a natural in this market... You save your customers money and get a recurring revenue source if you are a service provider or reseller.

Subsets of the communications market are on fire. Mobile banking and WiMAX are a few. Emerging markets and rural America are ripe for wireless broadband.

In fact, these markets are ripe for all forms of communications and penetration in many cases is extremely low. Of course this equals tremendous opportunity.

In a slow market there is pressure to purchase less but we have crossed the chasm of mobile web browsing these past years and we will see more devices with mobile broadband and this leads to the increased use of the internet on the go. As this trend continues - the opportunity for wireless services increases as well. This leads me to the mobile application market. You need to have an application which works on the iPhone, RIM devices and eventually the Gphone. Don't forget about Windows Mobile or Nokia by the way.

I have seen many recessions in my day and the telecom space is one of the few which saw something called a nuclear winter between 2001-2003. What I learned from these experiences is that every slowdown ends at some point and customers do not ever stop buying - they may slow, they may delay, but they don't stop.

In other words, even if things slow down in our space, they will speed up again. The strategy for making sure you come out the other end of a slowing economy in a better position than you are in today is as follows:

Conserve Cash: This is obvious but how you do it is crucial. If you cut your PR, marketing and R&D, where do you think you will be in a slowing market? None of these areas can be cut by more than a few percent. If you have to cut a bit more, R&D is the area to cut incrementally from. The reason is that the feature wars most companies fight are less important than explaining to customers why they need to buy your products.

Keep in mind, every company you sell to now has to go through more internal scrutiny before they buy. You need to reinforce sales with more marketing and sales efforts. In order to last in a slowing market you need to ensure you are still selling. If you are too heavily R&D focused and don't do marketing and PR effectively, hire an agency to help you immediately.

Become More Productive: Every company needs to operate at 100% efficiency. Cut off your dead wood. Do it today. It is time to let the complainers and high maintenance people go. If they aren't happy, you are doing them a favor. Believe me; it will work out better for you and for them.

Rally the Troops: Explain to them why they need to work smarter, harder and faster. Customer service is key. Don't lose customers because of bad service.

Hire PR/Marketing People: If you aren't strong in these areas, you have to hire an agency or top people who can help you market more effectively in slow times. I have witnessed many millions of wasted marketing dollars in my life. Spending a marketing budget and spending it wisely are totally different things. A million dollar marketing budget can be blown stupidly with 10 newspaper ads or used much more effectively in focused media vehicles where your potential customers are actually looking for your products.

Market Analysis: There are hundreds of small companies which are engineering driven in the communications space which do not know how to market. Companies founded by engineers are typically the worst run from a marketing perspective. (Remember - I am an engineer myself so no insult intended - we aren't sugar coating here). These companies - where the engineer runs marketing are likely going to have trouble selling products in a slowdown (or any other time for that matter). Keep your eyes open for acquisitions or weakness in the markets you serve. Keep your ear to the ground. One of these small companies about to go under may have good ideas for products but just no clue how to sell them. You may determine developing a competitive product/service to one of these small companies makes sense.

Speed: It is better to be fast than right. After all, you can't be right every time but if you are fast, you can adjust and become right faster than the other guy.

Optimism: Be optimistic. If you are smart and run things well and your entire team works together to support you, your company can come out of any downturn stronger than it went in. Sure, be cautious --but in the end, business is cyclical. It just is. That is the nature of the beast. Work harder, faster and smarter and you will be rewarded.

Remember, things are still generally good in the communications and technology markets and if you follow these rules you should make it out the other side of any slowdown in better condition than you are in today.

Mobile Banking to Skyrocket

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If you are looking for business opportunities, you may want to think about mobile banking as the market is set to take off. When you consider analysts estimate over 100 million mobile banking users will be created in the next few years, you realize -- wow -- there is serious money here.

The question is -- who will be the leaders in the space? PayPal and credit card companies are naturals. But there will likely be niches held by players in security, authentication, etc.

If you have a novel mobile banking application -- be sure to drop me a line so I/TMC can consider coverage. Thanks.

Communications and the Economy

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Please note this post was written approximately one week ago -- before the news of the bailout bill failing began to spread fear in the financial markets. Stay tuned to learn how the financial markets will affect communications and technology.

Many people asked me recently at ITEXPO West 2008 Los Angeles, what I see happening in the communications market from an economic perspective. Let's just say that on the way to the show, I was watching TV as the stock market plunged and there was talk of another Great Depression. When I got to the show I must say I was unclear how the financial markets would affect the communications space.

After speaking with many people in our markets, the end result is most people believe the space is very strong and in fact some companies are seeing increased sales of their solutions as a result of travel cutbacks and high fuel costs. It seems if you sell products which increase productivity when corporations are belt-tightening, you are in good shape.

In fact the attendance at the show was very strong. I feel we would have had even more traffic if there wasn't as much fear in the financial markets. What really made it an interesting week was when I turned on CNN; I thought I was on CNBC. The coverage was 100% financial, all the time. In such an environment, people probably have trouble leaving the TV. Even the news anchors on CNBC who typically leave in the late morning were at their desks until after midnight.
Certainly TV stations feed on this viewership and seem to ensure they position the news in such a way to ensure it is self-perpetuating - but this is a topic for another day.

The tremendous focus on negative financial news from the general media led to the stories I heard of hedge fund redemptions leading to lower industry stock prices. In addition, a general theme in our markets and beyond is companies pausing more before signing contracts. There is more indecision than at any time I remember. Companies want to reinvest in their businesses but they seem to just be waiting more than they used to.

In my opinion, in order to counter this delay in contract signing, we have to work harder and/or smarter, making more sales calls and doing more marketing. Sales after all is a numbers game when all else is equal. Now is when companies who are good marketers will take share from those who are good engineers. It happens every time the economy slows and this time will be no exception.

In fact, companies who used to rely heavily on existing companies to fuel their growth by supplying solutions to a growing workforce are going to have to shift to customer acquisition. Companies are not adding as many employees as they used to which means growth has to come through competing for new customers.

If you work internally, you need to spend time selling the productivity benefits of the solutions you propose purchasing. In some cases, vendors will work with you on financing (assuming there are banks left when you read this) who can ensure a positive ROI from day one of the investment.

So my final response to financial question in our markets is that if I had a choice of industries, I would want to work in one where our products help companies save money. Moreover, I would want to work in an industry which has little excess and has already seen its bubble burst years back. I do believe communications is a great place to be and new technologies like UC, mobility and telepresence make companies stronger and more productive and in a slower market, these are the things companies desperately need.

SIP the Future

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john-carrroll.jpgI came across this great article on SIP from John Carroll over at ZDNet which summarizes some of his thoughts from last week's ITEXPO. I like this article because it goes into depth on SIP, SIP trunking and more. I liked the article so much in fact I now follow this blog in my news reader. You can do so as well.
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