Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

Finsphere and Visa Just Made Credit Cards Smarter

February 12, 2015

One of the biggest credit card challenges for users is seeing charges get declined because of potential fraud. In families and many companies, a central card can be shared by many people and when the credit card company flags a potentially fraudulent transaction and alerts the cardholder, it is possible that the card gets immediately cancelled out of fear. This can happen, even if transactions aren’t really fraudulent and in turn can cause a cascade of problems related to automated payments and other pending transactions within the family or organization.

In my experience, the banks are getting better at communicating with their customers about the potential for a transaction to be fraudulent but they are far from perfect.

5 Tech Companies to Watch in 2015

December 30, 2014

There are so many companies I meet with who have interesting stories to tell so I spent some time putting together a list of those worthy of recognition. I hope you find this interesting and have a great 2015.

Talari T5000 pictured below



Talari Networks is all about revolutionizing WAN economics or in less marketing speak, they are disrupting the MPLS monopoly. Wait, I am still talking in marketing terms.

MatrixCloud: It's Time To Reeavulate Cloud Deployment and Management

December 29, 2014

It’s exciting to see that cloud is being embraced by so many. From small businesses to the largest, cloud computing solutions are eagerly being rolled out for CRM, telephony, UC, accounting, storage and anything else you can think of. While the benefits of the tech are clear, what we need to worry about now is management of these cloud solutions.

In fact, we should be aware of the trend we see in cloud as it follows similar ones in telecom.

To Compete with Google, Apple Should Buy DuckDuckGo

May 5, 2014



Apple is in an outright war with Google and lawsuit wins against Samsung while helpful to the tune of a few hundred million dollars are great, to compete with Android the company must attack the very core of Google which is search. DuckDuckGo is the more secure alternative to Google Search. It isn’t as robust or as useful but at least the chairman of the company didn’t say that if you don’t want people to know what you are doing online, maybe you shouldn’t be doing it in the first place.





While Google spreads itself thinner and thinner, the opportunity may exist to take on their core competency.

Games: The Biggest Opportunity Carriers are Ignoring

April 25, 2014

Carriers are losing control over core network services such as voice and text which is in-turn making them dumb-pipe providers. While wireless is still a profitable business, the presence of companies like T-Mobile and Sprint in the US makes it more difficult than ever for carriers like AT&T and Verizon to keep their higher than industry-average margins. Just this week in fact, Sprint said it will unlock all its phones in less than 12 months. Add to that the bring-your-own-device mentality that T-Mobile has brought from Europe to the US and you can see why the 2-year contract; a mainstay in the US carrier market is slowly disappearing as customers migrate to options like AT&T’s Next plan.

Mer Group Describes Future Innovations at MWC 2014

February 27, 2014

In many emerging markets there is a black market for money, corruption and fraud. It is for this reason that Mer Group has customized its mobile money platform and added budget managent, transfer and dedicated money solutions in addition to current features like person-to-person, payments and top-up capabilities.

One challenge for countries is by the time money gets from the governemmnt to a school for example, part or much of it is lost. To get around this challenge, Mer Group digitizes the money, then requires multiple authorizations and then the budget gets transferred more securely.

Why I'm Neutral on the Comcast, Time Warner Cable Deal

February 14, 2014


There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner Cable. Concerns range from fear of a monopoly to worse customer service to higher fees and data caps. Jim Edwards at Business Insider for example says you will get screwed if the merger goes through.

Consumers Union thinks if the merger happens, prices will increase and service will suffer.

GENBAND Perspectives 2013 Live Blog

April 30, 2013

Check out What's on Tap for the GENBAND Perspectives Summit? by TMCnet's Rich Steeves

See me live at 2:00 pm today here at GENBAND Perspectives 2013 where I speak on a panel "Harnessing the Power of Social Networking" in the Grand Cypress Ballroom here at the Hyatt Regecy Grand Cypress.










I am in Orlando for GENBAND Perspectives 2013 and the show is about to begin. last night there was a poolside reception which was rained out - but the venue was able to move about 1,000 people quickly indoors where the reception continued without a hitch. OK, a few of us had some wet clothes but other than that things have gone well so far.



Drummers kick off event



GENBAND Chairman David Walsh takes the stage. "Digital life is interactive.








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