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Rich Tehrani
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Super Bowl Streaming to Accelerate Mobile and Web Video?

December 21, 2011

For the first time you will be able to stream the Super Bowl online and using a Verizon 4G device you can watch for free but 3G device users will have to pay a monthly fee of $10 for access. For users who are at a computer and most likely on a device needing Adobe’s Flash you will be able to watch for free on NFL.com and NBCSports.com.

In another plus, the one event where consumers actually look forward to watching the commercials is the Super Bowl and NBC has confirmed users will be able to watch the TV ads shortly after they air on TV via the web. Unfortunately the default in-game ads for those not watching TV will be different.

Alianza Lands Huge Clearwire Cloud Communications Deal

December 20, 2011

Fasten your seat-belts - this is getting interesting... cloud-communications provider Alianza just landed a four-year hosted software licensing agreement with Clearwire. Alianza's end-to-end voice platform combines all the back-office platform management, product management, and end-user support functions into a single web-based administrative user interface and this deal marks perhaps one of the largest if not largest cloud-based VoIP deal I am aware of. Company President and CEO Brian Beutler certainly thinks this is the largest deal in the industry...

Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

Ineptocracy Definition

November 3, 2011

China Telecoms and Incoherent US Foreign Policy

October 28, 2011

China telecom companies growing globally Go to any of the recent shows in technology and telecom such as CTIA Wireless and Interop and you see a huge presence from Chinese telecom companies like Huawei and to a lesser extent, ZTE. Moreover, talk to the competition and you will hear them say these companies are poised to “take over the world.”

This shouldn’t be a surprise because these companies have been able to benefit from the massive build-out of China’s tech and telecom infrastructure and while the rest of the world was experiencing post telecom-bubble burst syndrome, their Chinese competitors were feasting on home-grown growth and rapidly expanding worldwide.

No selling into the US Of course these companies are said to be state-controlled by the US which is why they aren’t allowed to make certain acquisitions or even sales into the US.

Evolution Understanding has Evolved

October 20, 2011

My paraphrased theory of evolution basically says DNA is passed from parent to offspring and through various mutations the offspring may be more adaptable to the changing environment, allowing them to be more apt to survive. But more recently I have read articles about how offspring can also be altered based on parental behavior.

In fact a new field of epigenetics is focused on chemical changes which determine if a gene is expressed or not.

This article I discovered today is very interesting if you have an interest in science, genetics or evolution as it details the concept of a molecular memory of a parent's experience. A few items of note are scientists have been able to alter the genes of worms to get them to live longer but offspring bred with non-mutated worms and no longer possessing the mutations still lived longer.

Basically it proves you can alter offspring through methods beyond mutations.

There is also a reference to a paper which shows the diet of a parent can change the offspring's cholesterol and lipids. Moreover, parents eating high-fat diets made daughters fatter and gave them type 2 diabetes.

While this topic is not my usual area of focus - I have always found science fascinating and moreover, I can't help but think that if the cost of healthcare is such a huge problem and it is in-part rising due to an ever-heavier population...









Gary and Mary West: Improving Healthcare Through Disruption

October 19, 2011

For years, Americans have prospered like people in no other country on earth because our class-free society allowed virtually anyone with a good idea to launch a company, hire, prosper and keep the majority of the fruits of their labor. A competitive entrepreneurial culture further fostered an environment where successful businesspeople went from being entrepreneurs to serial entrepreneurs.

Even more impressive, so many of these successful businesspeople seem to reach a point in their career where they don’t feel satisfied helping society through their inventions and hiring, they want to focus on problems with society and fix them directly.

Such is the case with Gary and Mary West – two legends in the call center space as founders of West Corp. As you may know,in 1982 TMC launched the first magazine in the world in the call center space and at the time we called it Telemarketing (now Customer Interaction Solutions).

New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

October 17, 2011

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.”

As a refresher – the company started selling a hosted solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009.

Tech Growth: It's all about the Arbitrage

October 15, 2011

Wikipedia defines arbitrage as the practice of taking advantage of a price difference between two or more markets and I’m amazed at how it’s helped the world of tech grow through the decades. Now before I continue I should point out productivity and flexibility are also crucial reasons for tech growth. For example, the PC spreadsheet made it possible to not only perform financial calculations more quickly but more importantly to perform calculations you just couldn’t afford to have humans do.

But really, arbitrage is the hidden gem in the market because quite often it fuels the use of a new technology with paying customers who can justify the expense because they are saving money elsewhere.

Why Blocked AT&T, T-Mobile USA Deal is Good for Growth

August 31, 2011

Critics might say, in the history of M&A, it is difficult to recall one instance where more jobs were created as a result of two companies coming together. Yet this is the argument AT&T has been making for just less than three months after the merger announcement with AT&T and T-Mobile USA was announced. In part the argument was reinforced by the company's commitment to bring remote call center jobs back to the states.

Moreover, AT&T’s claim that this merger would be good for consumers is an interesting one as critics might say it is fairly easy to argue either side.

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