I am blown away by how many people are registering for Internet Telephony Conference & Expo from overseas. We had more international attendance in our
I suppose the whole Skype/eBay acquisition is part of the reason. This one acquisition has really raised the prominence of VoIP to such an extent that people are beginning to understand that VoIP is not just about cheap minutes.
Many Skype users live overseas and Skype itself is in Europe so this acquisition has really woken
What really excites me is that at first many analysts didn’t understand why eBay would want to buy Skype and then a few days later, they got it. It is all about the services. Well, some of them are still scratching their heads. At least for now.
We are really on the threshold of VoIP 2.0. eBay’s purchase of Skype proves this point. Sure, eBay will continue to make money from SkypeOut and SkypeIn, but the serious revenue is going to come from applications such as pay per call, allowing conferencing between buyers and sellers and a host of voice-enabled e-commerce applications we can’t imagine today.
The whole concept of voice-enabling voice communities is in its infancy. There are hundreds of thousands of communities on the web from information sites to dating services to blog sites. The next phase of growth in these communities will be voice enablement. We will see the ability to click to call other people in a community as a service that many communities allow.
In the online dating world we are already starting to see this happen, as in this application people are usually not willing to give a phone number to someone they don’t know but are willing to engage them in a conversation. I am told these conversations will last for a while – at least until one of the people says something really stupid. Of course, this is what my single friends tell me. The obvious next step for dating services is to allow video, as all my friends also tell me dating sites always seem to feature pictures of people that don’t actually look like the people when you meet them. Video should solve this problem and I expect many people to ask to have a video conversation before they get together. Note to self, now is the time to buy stock in video camera and make-up companies.
There is revenue to be generated in this model beyond dating as a site that allows you to sell cars can now allow links to have potential buyers call a seller with a single click. These sites can now charge to add voice capability. They can charge a voice fee of $5 a month or a dollar per call. Of course these numbers are just ideas, please don’t price your service based on my off-the-top-of-my-head numbers.
This week I wrote about how Amazon.com is adding a new call center, and I went on to mention that Jeff Bezos is credited with saying that the web would kill the call center. It turns out that e-commerce actually fuels the need to speak with people. In the 1999-2000 timeframe there was a surge in call center equipment sales due to the growth of e-commerce.
I predict we will soon see the same thing happen with VoIP equipment starting today. There will be a mad dash to voice enable communities. Newspapers, websites, blogs, classified sites, sports sites, every site. If you have a decent-sized community of interest expect that you will have to figure out how to voice-enable it.
Voice is the next phase of the Internet. We will voice-enable anything and everything. We will do this because voice is the most natural interface we have and we will do this because there is money to be made by doing it. Most importantly, after eBay voice-enables every product and service they have we will do it to be competitive and to meet customer demand.
The voice-enabled Internet is here. I hope to see you at ITEXPO in October, where we will educate you on how to voice enable your company, your website and your life. The future is VoIP 2.0 and you can see it live at TMC’s VoIP Conference.
3g 4g android apple asterisk at&t att broadband call center cisco communications conference consumer electronics crm expo facebook fcc gadget google ims ip communications ipad iphone ipod itexpo microsoft Microsoft sip skype technology tmc tmcnet unified communications verizon video voip vonage wifi wireless yahoo
- 4G (1002)
- AT&T (1365)
- Amazon (104)
- Android (161)
- Apple (1375)
- Avaya (545)
- Blackberry (720)
- CES (17)
- Call Center (1144)
- Cisco (796)
- Cloud Computing (126)
- Communications Developer (647)
- Conference (366)
- Consumer Electronics (1880)
- E-Commerce (642)
- FCC (1185)
- Facebook (250)
- Fax (346)
- Financial (581)
- Gadget (980)
- Google (1248)
- Green (300)
- HD Voice (222)
- HTML5 (46)
- IP Communications (2926)
- M2M (127)
- MSP (2)
- MWC (26)
- Marketing (38)
- Merger/Acquisition (277)
- Microsoft (1374)
- Musings (84)
- Networking (66)
- Nortel (486)
- Optical (192)
- Patent (207)
- Personal (280)
- Podcast (104)
- Political (45)
- SaaS (228)
- Samsung (4)
- Satellite (115)
- Science (279)
- Search (202)
- Security (595)
- Smart Ecosystem (126)
- Smart Grid (144)
- Social Networking (670)
- Software Telco (1)
- Super WiFi (23)
- TMC Team (185)
- TMC Video (103)
- TMCnet (66)
- Technology (3847)
- Twitter (160)
- Ultrabook (22)
- Unified Communications (1495)
- Verizon (1145)
- Video (1318)
- Virtual Worlds (174)
- VoIP (3517)
- Vonage (408)
- Wearable Tech (1)
- WebRTC (8)
- Yahoo (353)
- iPad (70)
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
- April 2006
- March 2006
- February 2006
- January 2006
- December 2005
- November 2005
- October 2005
- September 2005
- August 2005
- July 2005
- June 2005
- May 2005
- April 2005
- March 2005
- February 2005
- January 2005
- December 2004
- November 2004
- October 2004
- September 2004
- August 2004
- July 2004
- June 2004
- May 2004
- April 2004






