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Nectar and Plantronics Ear-to-Ear Diagnostics to Boost Call Quality

April 2, 2018



The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless interference. This is why Nectar Services partnered with Plantronics to build an Ear-toEar (e2e) solution allowing the enterprise and carrier to track call quality across core networks, the internet/intranet and to agents answering phones.

With this new capability, service providers and enterprises can resolve issues faster, ensure superior call quality across the network and improve customer service. In an in-person interview with Tom Tuttle (right), SVP, UC Strategy & Global Alliances and Tim Armstrong (below), VP, Microsoft Practice at Nectar Services, explained they can measure call quality in real-time throughout the duration of the call.

They explained the increase in BYOD has become an issue which enterprises have to deal with when trying to provide superior call quality to workers and customers.

Nectar looks at the health of the platform, SBCs, clouds, network and endpoints, looking for router or WAN-segment issues.

“Correlation between user sessions and network health has always been our strength," said Tim Armstrong.

“As business communications services continue to evolve, it is paramount that the quality of those services remains superior. The last thing any business wants is to lose a potential customer or sale because of jittery VoIP,” said Jon Arnold, principal analyst, J. Arnold & Associates.











IoT and Blockchain Could Stop Package Bombers

March 20, 2018



The people of Austin are being deluged with package bombs. Within a few weeks, there have been packages left on doorsteps, connected to tripwires and early this morning exploding in a FedEx facility in Schertz, Texas. So far, two people are dead and four others have been injured.

Police have told residents to stay indoors. Obviously, if you don't leave your house, you need to order online.



3Cinteractive Brings CMS and Orchestration to RCS Marketing

March 8, 2018



Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to provide superior messaging and marketing to all customers according to Brian Heikes, VP, Product Mangement and Solutions at 3Cinteractive.

They recently launched some of the first campaigns on the Sprint network when they announced their RCS A2P deployment. Prior to this change, Sprint just allowed P2P RCS capability or person-to-person messaging. Now with the MAP solution, organizations now have the full power sending rich marketing messaging to all consumers.

In addition to the benefit of having RCS work on all handsets, its use allows companies to avoid needing to go through a BigTech gatekeeper who mines the data to sell competitive advertising.

In other words, if you look at the Facebook business model - the first step was to get companies to bring all their customers to the Facebook network by liking their pages. The next step was to charge companies for access to their own customers via algorithm changes and advertising.







FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018

March 4, 2018



The pace of change in technology continues to increase and if your company generates its income from helping customers deal with these advancements, it's up to you to stay on the cutting edge of technology. Moreover, you need a general awareness of the regulatory environment and what issues are being addressed by the federal government; now and in the future.

It’s why we’re thrilled to announce that Yours Truly (Rich Tehrani) will be giving a keynote presentation at the Ideacom 2018 conference in Washington DC, April 8-10, 2018. The focus of our presentation will be on what resellers and MSPs need to know to adapt to the changing technology landscape.

At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

February 13, 2018



At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year about their communications software solution. The solution allows a carrier to provide CPaaS on a white-label basis but the solution has applications in infinite vertical markets. 



Perhaps the most important new feature the platform has now is contextual communications allowing apps to have integrated communications. This is important because virtually every contact center interaction today lacks any context i.e.





As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.

This iPhone X Feature Makes it Worth $1,000

November 4, 2017

You're driving in the car, come to a red light and decide to check e-mail. You double click the home button to open the mail app, delete a few emails and then look up after you hear the horn of the car behind you to see a green light. As you place the phone back in its holder, you begin to accelerate through the intersection.

Suddenly, you remember, you want to open the GPS app as you pass the intersection and proceed to the entrance ramp of the highway or freeway. You think about hard pressing the left of the screen and swiping to another app but you realize the phone holder is not so secure.

Senet LoRaWAN IoT Network Has Great Start on Global Ambitions

November 2, 2017

We estimate LPWAN connectivity could power half of the world’s IoT devices in the next five years. With range of more than ten miles and devices running on a single battery for a decade, we expect sensors and other IoT devices to be widely distributed. In addition, mass-production will reduce prices, meaning even greater distribution in virtually every industry.

Certainly, LoRa is a strong contender in the LPWAN space – the ecosystem is growing at a staggering pace.

IoT Connectivity Standards? Still a Confusing Mess.

October 21, 2017

62 million European households will soon have smart gas meters as reported on IoT Evolution with an annual growth rate of 27.8 percent until 2022.

We recently reported that the U.S. was behind Europe in LoRa deployments so when we saw this research report, we decided to dig deeper. We wondered, are all of these deployments LoRa-based?

Interestingly the answer is a resounding no. 

According to the article:

European smart gas meters use a variety of communication methods, the report indicates, including fixed RF networks and local interfaces to master electricity meters.








Spikko Brings Multiple Numbers and Recording to Mobile Phones

October 9, 2017


While there are a number of companies who can add phone numbers to mobile phones via VoIP, Spikko takes a different approach. The company allows a mobile device to have a single SIM and multiple local numbers with global call-recording added as one of its optional services. The company supports most countries but there are around 50 primary ones.

I spoke with company representative Ron Barak about the company's differentiators and he mentioned that they have their data center in the Amazon cloud in Ireland and from there they allow phones to work as local devices on multiple networks. They have negotiated great rates for customers - 2-3 cents per minute per call, $10/month for call recording and $5-$6 per number.


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