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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Gadget

Google Voice Arrives

March 12, 2009

It took a full 20 months since the Grand Central acquisition but perhaps the wait has been worth it. Google just rolled out Google Voice, a service which expands on the one number for life idea.

I spent a few minutes trying to logon to Google Voice and finally realized the company will let me know when my Grand Central account has been upgraded. If you don't have a Grand Central account you need to wait for the company to allow you to become a free Google Voice subscriber but you can add your email address to a list now to expedite the process.

In-Flight WiFi: Know Before You Go

March 11, 2009

Plantronics Redefines Unified Communications Endpoints

March 10, 2009

Company looks to differentiate itself from other headset vendors through software and innovation

Historically the headset was not an area of the communications space where people expected tremendous amounts of new technology. Certainly wireless standards like DECT and Bluetooth have brought headsets into the tech space but for Plantronics these were a stepping stone for tighter integration into the world of unified communications.

After 40 years of making industry-leading headsets, the company has now upped the ante by announcing a suite of new products which are designed to add intelligence, flexibility and ease-of-use to communications endpoints.

BlackBerry App World - It's Alive

March 4, 2009

Skype Gives Away HD VoIP Codec

March 4, 2009

There is no question in my mind that HD voice is the future of communications. The PSTN and associated codecs, microphones and speakers are all designed to transmit telephony based on technology a half-century old. Few other industries have such legacy standards. Today's smartphones have the power of a supercomputer from the nineties in them yet they transmit voice of inferior quality based on state of the art voice compression technology our grandparents invented.

SimpleSignal Adds Voice to the Cloud

March 1, 2009

"If it doesn't support FMC it isn't truly unified communications," says David Gilbert whose business card reads "The Big Cheese" at Broadsoft-powered hosted communications company SimpleSignal. Gilbert skipped handing me the lengthy press kits which are customary in our profession and instead gave me a single napkin (back of the napkin -- get it?) which elucidates the unique attributes of the company's solution.

David Gilbert, The Big Cheese at SimpleSignal

 

What pain does SimpleSignal take away for customers? According to Gilbert, "The management of a PBX - the value of a hosted PBX - the ability to unify communications.

Thomas Howe Takes CEO Role at Jaduka

February 28, 2009

At TMC's ITEXPO earlier this month I had a chance to briefly chat with voice 2.0/mashup guru Thomas Howe. At the show he told me there was big news coming and he was soon going to become CEO of a major service provider in Texas. Of course I wanted to know more and Thomas didn't disappoint. Here is a detailed interview - his first since taking the CEO spot at Jaduka. There is also an audio file which is different than what you will read below - so if you want to know more or like to listen to interviews while you walk the dog, etc - check it out.

Escaux Brings Unified Communications to Google Android

February 28, 2009

Escaux, a European unified communications software provider for SMB and enterprise customers has a new mobile UC solution which allows Asterisk to Interop with with multiple IP and cellular phone types. For example, Nokia and Polycom are some of the currently supported devices and Android is the latest addition to the family of mobile devices supported.

 

Before I go further I should mention the company's net.Console is an advanced switchboard app while net.Supervisor is a call center dashboard for supervisors. The solution has cross platform support for Macs, Vista, XP and Linux desktop.

TMCnet Blogs Add New Social Networking Features

February 27, 2009

Great news for readers of TMCnet blogs. As you know we now have 40 bloggers and continue to innovate with technology and integration additions to our blogs which allow you to use your social networking login to comment on our blog entries. But that was so yesterday.

Microsoft Needs a Single OS

February 27, 2009

Steve Ballmer takes the threat from Android seriously and he hopes Windows 7 will counter this newer OS on netbooks. Here is the problem for Microsoft... It will be competing with Android with multiple operating systems, Windows Mobile and Windows 7. While these operating systems to date have been similar, they aren't as similar as a single OS.

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