I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit. Everyone is surprised how little corporate America cares about the new do-not-call legislation. It doesnt seem to be an issue anymore. Word is that we will soon see some super high-profile cases brought against major companies by the FTC. I wonder if this will have any influence on other companies. Compliance was a huge issue for a while but has faded substantially as of late. A few high-profile cases in a row may change the whole industry and its priorities. I will keep you posted.
On another note, TMC is hiring like crazy once again. If you can exhibits or ads, drop me a line. Demand in VoIP is amazing, our Internet telephony Magazine is up 200% year over year in ad dollars, something unheard in publishing.
All of our VoIP related shows are scheduled to sell out as well, no matter how large we make the venue.
If you are a relationship-driven salesperson who under promises and over-delivers and want a chance to sell the industrys best products, please drop me a line. The same goes for editors. If you want to work for a leading-edge publisher on leading edge topics. If you love technology and staying on the edge and reporting on it, let me know.
GCCOS Update and TMC Is Growing
The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.
May 4, 2004 12:01 AM
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