David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business. For example, if you steal agents from another company for money (bribing them), you will lose those agents just as quickly. Ethics and morals are crucial. We need to focus more on these things. Further thoughts -- the old companies have been colluding for years, basically killing us all at the pump. Airlines do the same, if not worse. The government doesnt care They go after telemarketing because it gets votes quickly and telemarketers are not organized to have a voice in Washington.