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PGI Aims to Become Heart of Digital Transformation and UCaaS

September 19, 2018

60% of companies are behind on digital transformation (DX) and 34% of business owners say half their workers will be remote by 2020. Companies have to change and quickly to be able to keep up with a workforce which is increasingly working from remote locations.

Sure, (DX) is a term we use a great deal - perhaps even overuse but if the market considers itself behind and competition and a changing workforce require it, then perhaps it needs even more press coverage to ensure decision-makers are taking the competitive threat and opportunity to excel, seriously.

iPhone XS and XS Max Benchmarked: World's Fastest Phones (Again) https://t.co/2Knzy2iFrC pic.twitter.com/41ik34t4jQ

— Rich Tehrani (@rtehrani) September 18, 2018

We know not only is change happening more quickly but the pace of change is increasing as well. Apple's iPhone XS to be released tomorrow, is the fastest smartphone on the planet and increases the pressure on enterprise services to keep up with all the amazing things the latest generation of handheld devices can achieve.

A major thought leader in the DX space PGI CTO Patrick Harper recently wrote a compelling piece on a TMCnet sister-site detailing six considerations for enterprises adopting a UC&C strategy. In it, he had this to say:

Uptake of collaboration tools continues to grow as companies using this technology report higher productivity. Those with effective internal communications achieve 47% higher returns for shareholders, which makes effective communication and collaboration technology highly prized, while failure to promote effective communication and collaboration can be expensive - $37 billion is lost annually due to employee misunderstandings and poor communication. 








Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

September 11, 2018

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized the way they were shared and printed. Before PDF, lots of energy was spent on installing printer drivers, exporting and importing documents - and quite often, retyping.

The packet network is an abstraction in the simplest sense - we send packets and they generally arrive at their destination, taking numerous possible routes.

The cloud is yet another abstraction - an amazing one... We save our files and run our applications without worrying about where the hard drives are - or the processors, memory, disaster recovery, etc.

Telecom has seen tremendous abstraction take place over the decades.





AI Creates a New Intelligence, Transforming Business

June 28, 2018

AI will be integrated into the fabric of every system, device and network. The global AI market is expected to grow approximately 150 percent from 2016 levels, reaching a forecast size of $4.8 billion according to Statista.

AI, machine and deep learning will create a New Intelligence, altering the destiny of every corporation.

Digital transformation underway in many organizations will be a continuous evolution - never complete, as the power of artificial intelligence is added to applications and solutions.

The era of self-tuning is upon us. Today, Facebook pointed out their services are self-tuning using Spiral, a system for self-tuning high-performance infrastructure services at Facebook scale, using techniques that leverage real-time machine learning. By replacing hand-tuned heuristics with Spiral, they can optimize updated services in "minutes rather than in weeks!"

The post continued:

At Facebook, the pace of change is rapid.











IoT and Blockchain Could Stop Package Bombers

March 20, 2018



The people of Austin are being deluged with package bombs. Within a few weeks, there have been packages left on doorsteps, connected to tripwires and early this morning exploding in a FedEx facility in Schertz, Texas. So far, two people are dead and four others have been injured.

Police have told residents to stay indoors. Obviously, if you don't leave your house, you need to order online.



3Cinteractive Brings CMS and Orchestration to RCS Marketing

March 8, 2018



Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to provide superior messaging and marketing to all customers according to Brian Heikes, VP, Product Mangement and Solutions at 3Cinteractive.

They recently launched some of the first campaigns on the Sprint network when they announced their RCS A2P deployment. Prior to this change, Sprint just allowed P2P RCS capability or person-to-person messaging. Now with the MAP solution, organizations now have the full power sending rich marketing messaging to all consumers.

In addition to the benefit of having RCS work on all handsets, its use allows companies to avoid needing to go through a BigTech gatekeeper who mines the data to sell competitive advertising.

In other words, if you look at the Facebook business model - the first step was to get companies to bring all their customers to the Facebook network by liking their pages. The next step was to charge companies for access to their own customers via algorithm changes and advertising.







Disintermediated News Companies Get Government Help

March 7, 2018

Disintermediation often is described as "taking out" the middle-man between buyer and seller but when if comes to news, the Big Tech companies such as Google and Facebook and perhaps even Twitter have taken the essence of news content - perhaps a title, snippet and photo and provided it for free to their users.

Of course quite often, newspapers and magazines provide their information for free as well but use advertising as a monetizing vehicle. Big tech companies have disintermediated the advertisers and the eyeballs.

The Democrats in the House of Representatives have gotten involved and introduced a bill today that would allow media outlets to band together to negotiate for better terms with giant tech platforms.

Rep. David Cicilline's (D-R.I.) Journalism Competition and Preservation Act would grant a temporary antitrust waiver for news publishers to collectively negotiate with companies like Facebook and Google.






FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018

March 4, 2018



The pace of change in technology continues to increase and if your company generates its income from helping customers deal with these advancements, it's up to you to stay on the cutting edge of technology. Moreover, you need a general awareness of the regulatory environment and what issues are being addressed by the federal government; now and in the future.

It’s why we’re thrilled to announce that Yours Truly (Rich Tehrani) will be giving a keynote presentation at the Ideacom 2018 conference in Washington DC, April 8-10, 2018. The focus of our presentation will be on what resellers and MSPs need to know to adapt to the changing technology landscape.

At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

February 13, 2018



At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year about their communications software solution. The solution allows a carrier to provide CPaaS on a white-label basis but the solution has applications in infinite vertical markets. 



Perhaps the most important new feature the platform has now is contextual communications allowing apps to have integrated communications. This is important because virtually every contact center interaction today lacks any context i.e.





Walmart is Not Messing Around as it Ramps Meal Kits

January 19, 2018

Amazon and Google are two of the companies that strike fear into the hearts of startups and their investors. You come up with a new idea and hope these guys don’t come into your market and decimate you before you gain traction. These two companies make so much money in their core businesses, they can afford to effectively “dump” their new products on the market and put others out of business.

As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.
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