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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Google

Google Aided CRM

August 17, 2006

Google WiFi

August 17, 2006

Few companies strike fear in the heart of Microsoft and the incumbent telephone companies like Google. Analysts and journalists seem to delight in asking the software leader and the companies comprising the new AT&T how they will fend off the threat from Google.

Google’s influence is felt throughout the world and the government of France is concerned that Google is responsible for slowly destroying French culture. In response to the threat from Google in fact there is a new French search engine.

Then there is the threat to eBay as Google hones its Froogle search engine, payment and e-commerce products. Newspapers have a love/hate relationship with Google News but mostly hate as they see Google news replacing their sites as primary news home pages.

It would seem, everywhere you look, Google is wreaking havoc with existing business models and causing boardroom chaos.

The newest chaos is being felt in the offices of cell phone operators around the world.







Google Licenses AP news

August 4, 2006

A CNBC Morning

June 27, 2006

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a good buy regardless of what happens with net neutrality. From net neutrality the program went on to Comcast customer service -- I think they might have been focusing on heavy machinery while I was in the shower -- it is tough to tell with the water running. Someone apparently videotaped a Comcast customer service representative sleeping on their couch while waiting an hour for the Comcast office to pick up the phone. This reminded me a of a Comcast customer service blog entry I made almost a year ago.

Google Happenings

June 16, 2006

Stories of Interest

June 8, 2006



Here are recent stories of interest. My favorite has to be Survey: IPods More Popular Than Beer followed by QUALCOMM's VoIP news and of course how often do I get to talk about JFK. The VoiceGenie news is old but the deal is closed and Google's spreadsheet news is analyzed in some detail.

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Texas to Install Border Web Cameras
Tandberg Television Helps Japan's On Demand TV Upgrade its Networks to MPEG 4
TECH BRIEFS: AOL security, Ad subbing tech, `Wii' defense, Hurricane phones, Chancellor vidcast
Cincom Synchrony Included in ScionASP's Hosting Services
JFK Papers, Photos to Be Put on Internet
Directing Traffic to Your Website: You Built It, But Will They Come?
Rivermine Launches Software Powered TEM Services Suite
Intel's Viiv Expanding beyond Entertainment
TIA Presses U.S. Government for Federal Funding for Basic Telecommunications Research
China: Internet Cos. Must Obey Its Laws
Allegiance Improves Internal Service Quality of Dri Eaz
Konica Minolta Improves Business Process with AirClic
Manx Telecom Gains BABT Approval with Cerillion Billing
Ascom VoWiFi Solution Deployed by Virginia Healthcare System
Glenayre Messaging Introduces VoiceSMS
Cisco's CEO to Take on Chairman Duties
Genpact to Open New Business Processing Center in the Philippines
QUALCOMM Demonstrates VoIP Mobility across Multiple Test Environments
Envox Ships Latest Incarnation
Cisco Introduces Intelligent Services Gateway at GlobalComm 2006
VoiceGenie Acquired By Genesys
RFID News for 8 June: Microsoft BizTalk RFID, Intermec, Alien, G2
Cisco Introduces Intelligent Services Gateway (ISG) at GlobalComm
Soffront Releases CRM V8.6 to Offer Enhanced Capabilities
Net Promoter Industry Report Reveals Customers' True Feelings
Kapow Picks Maximizer (Not, Ahem, Salesforce.com) for CRM
Avaya Builds on one X Family; Launches New IP Phones
Employees Increasingly Getting Canned for Abusing Company Email
Frost & Sullivan Report Predicts 800 Million Mobile Users in Asia by Year End
South Korea's SK Telecom Seeks Stake in China Unicom
CRM News for 8 June: Avectra, Herbert, LexisNexis, CIsco, GATI
Company Results Announced: eOn Communications, Comtech, ViryaNet
Pitney Bowes Picks A3 SmartClient for Europe
NetSuite Offers Canadians Tax Help
Beijing says Internet companies in China must abide by its laws
NTT DoCoMo to sell RIM's BlackBerry portable devices
Miami Man Arrested for Theft of VoIP Calls
Yahoo Touches Up Photo Sharing Service
Survey: IPods More Popular Than Beer
Spammer, Partners Agree to $10M Settlement
For $4,995, Hurricane Phone Available
ZTE Helps Skytel Build World's First Commercial CDMA2000 EV DO Rev.A Network
Google Takes on Desktop Application Market with Web Based Spreadsheets
Microsoft Plans Better Disclosures of Tool
German Chancellor Starts Video Podcast
Hurricane Phone Available for $4,995
Networks Battle Ad Subbing Technology



















































Tough Times For Microsoft

June 6, 2006

What on Earth do you do when the most popular search engine in the world starts to give away the software you charge for? Google -- as has been rumored for years -- has released a web-based competitor to Excel.

How does Microsoft counter this? Suggestions are to counter with a better web-based solution that interfaces more seamlessly with other windows applications.

The winner in this war is the consumer as Microsoft has had an Office monopoly for many years and it is time for them to have to work really hard to keep their customers. If Microsoft was to develop a truly enhanced Office suite they could even charge more than they do now.



Google Story

June 1, 2006

Money/CNN have a great story about Google and their plans for the future. It will be very exciting to see the company get into the TV and magazine markets as the article details. The article also mentions competition from eBay and Yahoo! What intrigues me about this relationship is that eBay has access to so much purchasing data and Yahoo!

Google Pages Update

May 22, 2006

Click Fraud

May 10, 2006

I was speaking with one of the most knowledgeable people I know in the call center and online advertising market. He has been spending tens of thousands of dollars advertising on Google. Recently he hired an analyst to go through where his clicks were coming from. They found a number of fraudulent "spam" sites sending traffic to them.

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