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MightyHive Achieves Contact Center and Web Ad Integration

August 12, 2013

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can now drive demand through another channel, online. To drive brand and business equity today, marketers must leverage consumer insights to create seamless experiences across channels where each interaction, regardless of channel, is relevant and consistent to lead consumers along the path to purchase.

In the late nineties it was fashionable to say the web would kill the contact center as people would no longer need to speak on the phone when purchasing.

The Apple Board is Complaining About Apple's Lack of Innovation

August 9, 2013

Apple, We Need a Larger iPhone as I have asked for since 2010



It’s getting to be laughable – the phone choices in the Android camp are literally becoming infinite from Samsung alone – let alone when you throw in Google, HTC and others. Apple popularized the mouse, the GUI, fonts, desktop publishing and so many things yet they eventually got killed in the late eighties and nineties because of the competition and their lack of correct response to it.

In other words the price/performance curve got so out of whack that when PCs became commoditized and Apple lost its software ecosystem advantage, it didn’t make financial sense to buy an Apple product.

In 2010 I predicted this would happen to Apple in the smartphone market when I saw the gloriously huge Motorola Droid X. At the time I said the following (bold added for emphasis):

And this gets us to the headline of this entry...

Tech Leaders Brin, Zuckerberg and Bezos are Changing Everything

August 6, 2013

In the last few years there has been an incredible display of tech leaders transcending the status quo and jumping into new markets with both feet. Sometimes they do this with financing alone and other times they exert elbow grease.

Google is a great example of a company that constantly pushes the envelope… They are involved in green energy, self-driving cars and wearable technology – pushing forward in all these areas to create new markets. Amazon showed the world the power of ecommerce but also of cloud computing where they not only were responsible for pushing this market into the mainstream but also for reducing prices so quickly that some competitors are scrambling to stay in the game.

Nancy Pelosi OKs Use of Google Glass

August 2, 2013

Chromecast Dongle Helps Google Take Down Apple

July 26, 2013

A low-cost atom bomb from Google aimed at the living room

If you have been following Google’s moves lately you see the company seems to have a laser focus on being a leader in a number of areas from autonomous cars to balloon-powered WiFi. Its important to point out there seems to be intense focus on competing with Apple with the introduction of solid products which are priced far lower than what Cupertino has to offer.

In the past five years, Google has launched an app store, an OS for mobile devices, smartphones, tablets and cloud-powered laptops. Now the company has unveiled Chromecast, a $35 dongle allowing streaming from mobile device to any television.



In short it takes on Apple TV to some degree and costs one-third as much.

Apple's YSL Hire Means iWearable Tech is Coming

July 3, 2013

Many believe wearable technology will do to tablets and smartphones what they did to laptops and PCs. There is certainly high probability that at a minimum, today’s mobile devices will lose large amounts of share to computers you wear. The problem however for tech a company is making a computing device you want to place on your person. Some believe Google’s Glass product is too ugly to wear for example.

This explains why Google is working with Warby Parker and why Apple just hired Yves Saint Laurent CEO Paul Deneve to manage “special projects.”



HP Proves That Samsung, Apple and Google Will Win in Hardware

July 1, 2013

At one point in time HP had the best combination of mobile devices anywhere. They owned their own line of PDAs and also purchased Compaq who made the IPAQ – a game-changing device if there ever was one. The thing I liked about the IPAQ versus the Palm 7 which was a competitive device released around the same time was that COMPAQ decided to forego battery life for a bright color screen. In many ways the iPhone 5 reminds me of the first IPAQ device – especially when it prematurely runs out of battery power.



Moped 2.0 Blends Social, Messaging and Cloud Storage

June 6, 2013

There are a plethora of apps to communicate but precious few bubble up to the top. Quite often a company comes up with an idea for a service which improves on another form of communications. Tweetdeck and Hootsuite come to mind as examples.

Another new option is Moped 2.0 which goes live as you read this entry and allows users to more easily communicate with their social circles while adding in the capability of sharing media.

A Billion WebRTC Endpoints Force Voice and Data Players to Adapt or Die

June 5, 2013


From an evolutionary standpoint regardless of whether we talk about nature or business, adaptation is a key to success in changing environments. During the industrial revolution in London a species of moth with a white color blended in with the bark of the local trees until soot from the nearby factories turned the trees black. Some darker moths were now camouflaged in the dark trees and eventually the species adapted and became black. When air quality improved, the moths over successive generations changed color again.

Yahoo! Should Buy Waze

June 4, 2013

If you haven’t checked out the TMCnet feature by Josh Alexander about companies Yahoo! should purchase, please do… I’ll wait. Ok – now that you’re back – isn’t this guy funny? It isn’t too often I read an article about tech where I learn things and also laugh out loud.

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