Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


The Local Starbucks is Closed

July 19, 2008

If you were wondering whether your favorite Starbucks will be one of the 600 stores the company is about to close, the entire list (PDF) of stores to be closed has been made available.

California will see just under 90 stores shut down while Florida and Texas just under 60. TMC's home state of Connecticut will lose five stores -- the closest is about ten miles away from TMC and a store I have never visited. Digium will lose one store in its home city of Huntsville, Al (Madison Square Mall), Manhattan will lose six and Southhampton is the only location in the prestigious Hamtons to be whacked. Expect stores to close early next year.

There have been petitions circulaing to save specific locations and government officials are trying to persuade the company not to shut certain stores.

What I find amazing about these incidents is that many used to complian that Starbucks killed off the local coffee shop and made coffeee a chain-like experience.

Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

ITEXPO Prius Giveaway

July 16, 2008

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly this car seems to be so hot right now that everyone is excited to come to the show, learn about IP communications and hopefully walk drive away with the new car.

As always, we are excited to help educate the market and as a token of appreciation, we try to do nice things for attendees like give them an energy efficient automobile.

For full details about the show check ITEXPO's website and also be sure to check out the other events taking place at the same time -- Communications Developer and Call Center 2.0.

Todd Keefe to Promote ITEXPO West 2008

July 1, 2008

Goodbye Bill Gates

June 27, 2008

Dear Mr. Gates -- I feel I know you well enough to call you Bill. You see, although we have never met, I feel like I owe you a huge debt of gratitude. I started loving technology while playing Pong and Space Invaders and shortly thereafter I became a BASIC programmer. First of all, thanks for ensuring this language was around and simple enough for a person to easily pick up on his own.

It is unclear what the computing industry would be like if it weren't for you and your company. You seem to have had an uncanny way of beating virtually every competitor your company ever had while you were in charge.

ITEXPO TMC University Courses Expanded

June 26, 2008

I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18, 2008 in Los Angeles. We have been running TMCU sessions for many years and we have had hundreds of graduates who walk away from the event better educated on various topics and if they pass the test at the end of the session(s), they also have the bragging rights of a diploma which can boost their resume value and get them valuable consulting/reseller assignments.

The program has focused on open source, SIP and IP-PBX topics in years past and for the first time we have greatly expanded the number of courses provided to ensure we can help you get certified in multiple courses at once. These are the important areas of the market where the seems to be great interest in certification as well as hiring.

Here is the complete list of topics and a page with the details.

  • Microsoft OCS
  • FMC/Mobility
  • Open Source
  • IP Network Security
  • Unified Communications
  • SIP
  • Software as a Service
  • SIP in the Contact Center
  • Next-Gen Call Center Management

  Date Course        

Tuesday, September 16, 2008

Microsoft OCS
Learn More  

Tuesday, September 16, 2008

Learn More  

Tuesday, September 16, 2008

Open Source
Learn More

Tuesday, September 16, 2008

SIP in the Contact Center
Learn More   Wednesday, September 17, 2008 IP Network Security
Learn More
  Wednesday, September 17, 2008 SaaS
Learn More
  Thursday, September 18, 2008 Unified Communications
Learn More
  Thursday, September 18, 2008 SIP
Learn More
  Thursday, September 18, 2008 Next-Gen Call Center Mgmt
Learn More

Come to the show and try your luck skill at becoming a happy graduate, along with the hundreds of your peers. Be part of an elite group -- only at ITEXPO.

Drive And Talk Via WiFi

June 26, 2008

Use that WiFi phone in the car... Good news for those of you who like your WiFi phone but just haven't been able to get it to work properly in the car. Now, you can use a WiFi phone or even take advantage of videoconferencing  while driving 70 MPH down the interstate.

This will come courtesy of Chrysler as many of their future cars will have a new entertainment system called uconnect which also has a 3G connection and in-car WiFi connectivity. The good news, we can really be connected wherever we are...

NXTComm, VPF, ITEXPO and More

June 25, 2008

I am back from NXTComm, the Voice Peering Forum and my trip to Vancouver. It is good to be home and I have so much to share. A few things you should know about are the fact that TMCnet was on-hand at NXTComm doing video interviews with a number of the movers and shakers.

Here is one of these interviews with Erik Linask and Sam Lisle from Fujitsu. This interview page has a menu of all the interviews so I hope you enjoy them all.

On another note, my team and I will be gearing up to put the final touches on ITEXPO which takes place September 16-18, 2008 at the Los Angeles Convention Center.

Move Avatar Buzz

June 23, 2008

You have heard me go on and on about avatars in the past. Here are some of my recent blog posts in fact:

Mobile Virtual Worlds Emerge

There are so many communications companies pushing products and services revolving around virtual worlds, one wonders if we are about to see a new subset of communications break out and achieve mass appeal like VoIP, the iPhone or Blackberry. Do...

Posted on June 4, 2008 4:55 PM

Live Green in Florida

June 23, 2008

Featured Events