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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Miss Teen South Carolina

August 31, 2007

It is all about the education. Miss Teen South Carolina hit the nail on the head when she said our education system in the United States needs to improve so as she says, US Americans can one day hope to aspire to be as well-educated as the people of Iraq and South Africa. At least I think that is what she said – you may watch the video for yourself and decide. Of course as she reminds us, we need to also include the Asian countries so we can help build up our future.   If you haven’t seen the video, make sure you are sitting down first.

Dell, Solio, Provia and More

August 27, 2007

Today has been a pretty hectic day for me as I was up late at an uncle and aunt’s 50th anniversary party last night (amazing number of years isn’t it?). This AM I had a meeting with the doctor who tells me I am healthy but have higher blood sugar than I should. I would appreciate any of my readers reminding me to not eat chips or cookies going forward. Yes I am serious.   Tomorrow I have major (for me anyway) dental work and I will be at Pepe’s Pizza later this week with college friends and I will not be dieting.

Virtual Customer Interactions

August 25, 2007

This is my next Customer Interaction Solutions High Priority column. If memory serves it will be the October, 2007 issue. As often happens this will be the unedited version. If this is of any interest be sure to subscribe digitally to the magazine so you don’t miss an issue.   -----   On a blustery day at a Virginia Beach hotel a decade or so ago, a group of call center decision makers gathered to hear Rich Tehrani, Group Editor-in-Chief of TMC speak on the topic of evolving customer service and technology.


August 21, 2007

TMC is proud to have partnered with SightSpeed to launch a videoconferencing channel on TMCnet which is designed to bring together the community of videoconferencing decision-makers in a single location online.   Expect this channel to be updated frequently and worth bookmarking to keep up to date on the latest in all things having to do with the videoconferencing space.   I have selected some articles from the channel you may find interesting.     Here is some of the current news from the site which could also be of interest:  

TMCnet New Traffic Record

August 15, 2007

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007.   Here are the numbers:   Page Views 30,977,147 Average Visit Length 35:45 Unique Visitors 3,078,409   Page Views refers to actual pages viewed. So if you look at three articles a month on TMCnet you represent 3 page views. Our prior average was 20 million.   30,977,147 represents a 50+% increase over the prior record.   Average Visit Length represents how much time a person spends on the site   Unique Visitors represents how many unique viewers came to TMCnet in the entire month.   Thank you also to the TMC team for continuing to produce content our audience finds compelling.

Morgan Stanley Carbon Offset News

August 15, 2007

As Greg Galitzine mentions, follow the money if you think the green movement is just a fad. Greg reports Morgan Stanley will be investing up to $3 billion in environmental markets consisting of among other things, carbon offset trading.   According the Morgan Stanley, the system will work as follows:   Under the new service, clients will compile their emissions inventory and calculate their carbon footprint by applying the monitoring standards of the Greenhouse Gas Protocol Initiative, which has provided the accounting framework for many mandatory greenhouse gas programs across the world, including the EU Emissions Trading Scheme. DNV will then verify these emissions inventories and calculated carbon footprints.   Carbon quantification, monitoring and verification will be conducted consistent with ISO 14064 standards. Morgan Stanley’s Commodities Group will procure and cancel carbon credits equivalent to a client’s verified carbon footprint.

Cisco Beat Earnings

August 7, 2007

Cisco beat earnings by $120 million dollars and they say enterprise earnings are strong.   Scientific Atlanta also produced outstanding results for the company.   Emerging markets are growing at 40%   Here are some statements I just wrote up for a TMCnet article that should be coming out soon:   John Chambers is on record as saying has never seen such a surge in technology since 1990. This bodes very well for the industry. I would imagine Cisco should have a blow out quarter with most of the revenue growth coming from outside the US.   In addition, I would expect the company’s IP communications growth to be strong. This bodes well for the industry but as Cisco gets stronger it may become tougher for the smaller players to compete.   Update:   Here is a great article from TMCnet’s Tim Gray on Cisco beating the earnings.

Om Goes Green

July 22, 2007

Live Earth

July 8, 2007

You may have been reading some of the latest Live Earth posts from TMC’s Green Blog. As I sit here at my computer watching streaming concerts from around the globe I start to think about the massive quantity of data I am consuming. I noticed my wife too is streaming the concert on her computer. I wonder if this weekend will prove to be one of the most bandwidth-intensive in history.

TMCnet Goes Twitter

July 4, 2007

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to send and receive messages via SMS on cell phones. People spend hours letting their friends know (in excruciating detail sometimes) about all aspects of their life. “I am going to have lunch.” “I am having a snack.” “I am sick,” are some of the things you may see while twittering.   But if you get sick of twittering with friends and are interested in using Twitter to keep up with the latest (and best of course) communications and technology news and analysis, be sure to check
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