Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Fuze Touts Rapid Growth and Significant Samsung Partnership

March 21, 2019

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with 40% of customers with headquarters outside of North America. Most recently, they added video and messaging to their voice offerings. 

The Future Of Unified Collaboration And Communication

March 15, 2019

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne.


Consider the way corporate communications worked a mere decade ago -- each component was a separate entity, and when you looked at the system as a whole, it sometimes felt held together by digital duct tape. Desk phones used standalone voicemail systems, and maybe they forwarded to cell phones. Email applications were isolated from chat or the phone network. Launching to video conferencing was basically impossible.

StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

VisibilityOne Launches Crucial Videoconferencing Monitoring Solution

January 23, 2019



Industry Veteran Von Bedekian (above) has launched an exciting new company along with his past coworker Jose De La Paz (below). Von is one of the most experienced telecom players there is having run GBH Distributing for decades. His expertise crosses telecom, video IT and the channel among many others.



Their VisibilityOne

 has just announced the public beta launch of its patented video conferencing monitoring solution. 




What's Big This Year in Telecom? Vote Now!

January 10, 2019



TMCnet and Andy Abramson and his company Comunicano are asking in the first annual VoIPWatch Poll.. The results will be revealed at this year’s ITEXPO in Fort Lauderdale on Thursday, January 31 at 4:15 pm prior to the start of the always interesting IDEA Showcase.





For years Andy and his Comunicano team have been at the forefront of driving companies in the telecom industry to success. TMCnet and ITExpo have always been where the telecom, collaboration and communications infrastructure companies meet.





VoIPWatch, as one of the first, and now longest running blogs covering our industry, has always been where the community finds unfettered, and unfiltered insight, perspective and opinion. TMCnet is where the tech community discovers what’s new, what’s happening and goes to gather.





That’s why we’ve teamed up and are asking the community, what’s going to be the hot category in telecom in 2019.

Can't Miss at ITEXPO Jan 29-Feb 1st in Florida

January 8, 2019

Thanks to your feedback, we have been building ITEXPO into the most comprehensive business tech event around focusing on communications and IT.



First off, besides the ITEXPO Conference Program, here are some of the collocated events you should be aware of

Asterisk World: This is the business event behind the most popular open-communications solutions in the world. Come learn about the entire open-source/Linux communications ecosystem in a single place.

The Blockchain Event: The one place you need to be to learn about the future of distributed ledger and smart contact technology. Smart contacts could be the hidden gem in this tech as they can allow truly decentralized marketplaces to perform trust-based transactions. In other words - a smart contract could act as an intelligent agent - paying one party from another based upon preset conditions.

MSP Expo: Companies are more frequently turning to MSPs - especially as the war for tech talent heats up.









ITEXPO #SuperShow: The One Event Tech Buyers Should Attend Each Year

December 12, 2018

Time is limited and the only constant in tech is change.

In this environment, our challenge at TMC has been to evolve our conference ITEXPO, into a #SuperShow.







We hope you’ll make it Jan 30th-Feb 1st, 2019 in Fort Lauderdale, FL.

Simply stated, we have spent years, making ITEXPO (photos) the one place where purchasing decision-makers need to go to learn everything they need for the new year.

MicroCorp Continues to Grow in SD-WAN, UC, Cloud and MPLS

October 26, 2018

As global enterprises are embracing SD-WAN and the move to the cloud, we decided to reach out for an exclusive interview with Trish Kapos – VP Marketing & Strategic Relationships at Microcorp.

This 32-year-old company is getting into large enterprise deals – the channel's largest SD-WAN deal as far as anyone knows, and even a  Fortune 5 account in their portfolio. The award-winning organization has over 80 providers, from AT&T to Zayo.

As a premier value-added distributor of telecom and cloud solutions, they have simplified the purchase and management of telecommunications services for business customers. Today, the MicroCorp People-Powered Network is a powerful combination of back-office systems, people and support offerings in the industry.

MicroCorp prides itself on being your whole back office or an extension of your current team, allowing customers to focus on growing their business profitably. In addition, their collaborative back office portal, Nautilus helps position them as a trusted, skilled partner for a national network of agents, MSPs and VARs.





Trish explained their growth areas are SD-WAN, UC, cloud and even MPLS is growing.

In terms of differentiation, the company prides itself on providing flawless commissions the first time to minimize or eliminate the need to recover them later.

Trish said, "MicroCorp is making huge investments in the area of automated tools as we continually see that self-service tools are what drive partner engagement."



She continued, "We are focused on the ecosystem and assist our partners in building a network of experts around them, along with programs that protect their customers and commissions as they open their customer doors to these experts."

Finally, MicroCorp’s Cloud Elements division is quickly filling the funnel with cloud opportunities.












Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







Stack8: Achieving the Promise of UC and UCaaS

September 21, 2018



When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally running. Stack8 was founded in 2010 to address this gap by bringing enterprise UC systems closer to what they could be doing from what they are doing.

The name Stack8 is interesting - it comes from the 7 layers OSI model starting at the bottom - the  physical layer carrying binary transmission all the way up to layer 7 or the application layer.

Stack8 refers to the human and business layer which runs on top.

CEO Steven Karachinsky explained in an exclusive interview, his company fights for customers to achieve the promise of UC and network - allowing users to communicate anywhere, anytime, on any device.
 

They work with companies using Cisco UC and fill in the gaps.

Sample customer list


For example - moves, adds and changes using a level 2 engineer is challenging as it's expensive, doesn't provide job satisfaction for the tech, zaps morale and is low priority, meaning a new employee could wait 48 hours for a new phone to be configured.

As a result, they built SMACS or the STACK8 Moves, Adds and Changes System so non-technical users can take over the task without errors. He explained ease-of-use is very important to them - there is no new terminology to learn, the logic is built-in and there are no templates needed like other solutions on the market.

"We try to make it as easy as smartphones," he exclaimed.

There is a Dial-Plan Manager which acts like an airplane seat selector, showing available numbers when you're assigning a new extension.



In addition, the IT administrator can:
  • Decide which fields or services should be shown to and hidden from the user.
  • Choose which fields are required.
  • Provide default values for any field.
  • Select and order the values of any drop down.
  • Customize text fields such as descriptions and labels to follow your company standards.
  • Set restrictions based on location (e.g. define a New York SMACS user and a Chicago user who can each do provisioning only for their office.)

Then you can authorize non-technical people in office administration, human resources or other departments to take over user provisioning.




























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