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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

HD Voice

HD Voice Update

September 12, 2009

This past February at ITEXPO East 2009, I was honored to host the first panel in the world (that I know of) on the topic of HD Voice. Since that time lots of other people have jumped on the bandwagon which I think is great. A tremendous amount of credit goes to Polycom actually for being a true pioneer in the HD voice market. For over a year in fact the company has sponsored a Global Online Community on TMCnet titled HD Voice.

Skype Steals Show at ITEXPO in Los Angeles

September 14, 2009

The 20th ITEXPO which began on September 1, 2009 was nothing if not full of buzz and industry news thanks to Skype has been a news-generating machine.

Video clip of the ITEXPO Keynotes



I have rarely seen any company in fact generate so much news I, the unofficial news-generating machine of the event. It is as if the company came out of eBay hibernation and unleashed an assault on the blogging and reporter communities.





Skype Gets Sold

ITEXPO West 2009 Attendance Figures

September 16, 2009

Attendees shake off black swans and come to the show in large numbers

The results are in for ITEXPO West 2009. This is the second year in a row where some major black swan event took place the day before the show kicked off. Last year it was Lehman collapsing which sparked fears of a depression. This year it was wildfires and news media that hyped the incident in a manner which led many to believe the whole state was on fire.

Alcatel-Lucent on ng Connect

September 16, 2009

I had a chance to speak with Doug Wolf and Kurt Steinart of Alcatel-Lucent about their ng Connect ecosystem and how this new and evolving ecosystem will tie together 4G networks with consumer electronics, telematics, digital signage and more. Another big bit of news is the recent Verizon Wireless win has opened up the door at carriers worldwide for Alcatel-Lucent. Here is the video - Kurt is on the left and Doug on the right.



JoltID Files Injunction Against Skype

September 16, 2009

Skype Founders Janus Friis and Niklas Zennstrom seem dead set on killing off Skype. The company they own JoltId - which controls the p2p technology used by Skype, has filed an copyright suit, now in the US with an injunction (fast-track lawsuit) in an effort to shut Skype down. The company says damages are amassing at more than $75 million per day and as the legal dispute drags on, one wonder just what sort of deal Meg Whitman struck a few years back which allowed this many angles for lawsuits. See more from the Wall Street Journal.

Symantec's Views on Protecting Mobile Devices

September 17, 2009

Billions of mobile devices exist and as they proliferate and begin to be used for mobile banking we can expect to see more attacks from malicious users looking to follow the money trail. In addition, as more children and teenagers access use mobile devices, new problems have arisen. A few of these are cyber-bullying and sexting - where people send inappropriate pictures of themselves. Finally, as mobile devices have become more powerful they are now also conduits for losing enterprise data.

I had a chance to discuss a number of security concerns as they relate to mobile devices with Symantec's Ray Greenan and Matts Aronsson. A video below captures some of our illuminating conversation.

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

Skype's Enterprise Assault

September 28, 2009

Skype has been doing a great job integrating with Asterisk, ShoreTel, Nortel, Cisco and others. It took years to get the ball rolling but now the momentum is strong and further shows just how serious the software-based phone company is about integrating with SMB and enterprise customers.

I spoke with Ian Robin Skype's Head of Commercial Development Business regarding the progress the company is making integrating with equipment providers and the channel.

The video below has the details.


Psytechnics Expands QoE to Telepresence

September 28, 2009

Psytechnics is one of the major players measuring quality of experience for voice and video deployments. Recently the company expanded its offering to include Cisco telepresence systems. As users utilize IP communications over disparate networks dispersed geographically, they need to ensure they have detailed visibility of the user experience. Problems like echo, metallic sound, distortion, background noise and other nuances are tough to measure without systems like the one Joe Frost, the company's VP of Marketing describes below.



Skype Experiments with Ads, Finally

October 6, 2009

Over a year ago I asked, why isn't Skype showing eBay ads? After hearing eBay thought there was no synergy between ecommerce and communications I was too flustered to talk. I am still horrified that eBay doesn't realize the potential they have with Skype and seems to be in a rush to unload it. Two years ago I suggested a laundry list of ideas Skype should seriously consider.

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