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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Should You Sell Companies that Actively add Diversity

July 24, 2014

Something fascinating is happening in the world of tech. It would seem that based on the comments of some, the entire industry is racist and has somehow avoided lawsuits. As a result of high-profile accusations, Twitter like others in silicon Valley has recently posted that they will start to increase their diversity. They explain they will be more proud of themselves if they are more diverse.

Wearable Tech Expo 2014 Kicking off in NYC

July 22, 2014

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday of this week. Today, the Fitness and Sports Technology (FAST) event will take place. Here is a photo of some of our team, important links and a schedule which gives you an idea of what is happening. Hope to see you here.

Top Business Scams to Watch For

July 19, 2014

As a young child I was fortunate enough to get to work with my father and he used to teach me about things to look out for in business. The first story I ever heard about unethical business practices was a company that sent small bills for snow plowing to companies and the accounts receivable departments assumed they were legitimate and just paid them. Only when they sent a bill to an area of the country where there was no snow did they get caught.

The premise of the scam was that a company is likely in need of the service you are fictitiously billing for, so there is a high degree of likelihood they will pay because the bill is too small to check.

Meet The TMC Editorial Team Next Week in NYC

July 17, 2014

9 Shocking Facts about the Nasdaq Breach by Russia

July 17, 2014

In October 2010, the FBI determined malware, most likely from an intelligence agency of another country had snuck into the Nasdaq’s central servers.

The following facts are the most shocking:



  1. Several different groups were operating freely on Nasdaq computers, some of which may have been in the exchange’s networks for years, including criminal hackers and Chinese cyberspies.
  2. Basic records of the daily activity occurring on the company’s servers, which would have helped investigators trace the hackers’ movements, were almost nonexistent.
  3. The website run by One Liberty Plaza’s building management company had been laced with a Russian-made exploit kit known as Blackhole, infecting tenants who visited the page to pay bills or do other maintenance.
  4. The situation was so bad, one investigator referred to Nasdaq’s computer banks as “the dirty swamp.”
  5. There were indications that a large cache of data was stolen, though proof was scarce, and it was hard to see what was spirited out.
  6. A subsequent investigation showed systematic security failures riddling some of the most important U.S. financial institutions.
  7. Many of them were vulnerable to the same attack that struck Nasdaq. They were spared only because the hackers hadn’t bothered to try.
  8. By mid-2011, investigators began to conclude that the Russians weren’t trying to sabotage Nasdaq.

Zocalo: Amazon Just Fired a Gun at Microsoft, Oracle and Dropbox

July 10, 2014

Amazon has made its name in ecommerce and cloud but its next frontier may be productivity applications and in the process, they may disrupt the entire enterprise software and cloud market. Zocalo is a new service from the company which allows the sharing of numerous document types with full version reviewed support and the ability to store files in specific geographical locations for compliance reasons. It works across devices (pretty much all of them), continents (files can be stored in the US and Europe (Ireleand) as of today) and can communicate with Active Directory if required. File transfers are encrypted and documents can be shared internally and externally.

The PBX Squeeze and How You'll Benefit

July 3, 2014

The following diagram is borrowed from the substantial cranial database of TMC partner in WebRTC Expo and UC University, Phil Edholm who was a major tech driver at Nortel and Avaya for decades. It was modified a bit by me.



The state of the PBX market can be summed up by this chart showing existing vendors getting squeezed between Microsoft coming from the OS down, Cisco coming from the router out and cloud and open-source coming from the bottom up in terms of pricing. In short, it is a tough time to be a PBX vendor.

Is the US in Store for Another 9/11?

July 3, 2014

Let me start off apologizing for writing about a non-tech topic and also for a somewhat sensational headline but I believe what I have to say here supersedes my responsibility to just cover the typical topics you come here to see. I have been traveling a great deal lately and as a result signed up for and was accepted to the TSA Pre check lanes at the airport meaning a more relaxed screening as shoes remain on, laptops stay in the bag, etc. The only issue is over the last few months, before I was accepted to the program, I have been chosen at random with hundreds of other passengers in Indiana, New York and Orlando to go through this line.

The point is, to be accepted in Pre you have to give fingerprints, submit to a background check, etc.

What's the Future of SIP Trunking, IoT, Cloud and WebRTC?

July 2, 2014

Gary Audin shares his insights on the future of technology

Does the cloud have challenges you should be aware of? Is IoT the future? If so, how should carriers react? Weill WebRTC change how companies communicate internally?

On Aereo, Supreme Court Needs to Get with the Cloud

July 2, 2014




There are some good thoughts from Carl Ford on the Supreme Court Aereo ruling which says the company cannot transmit content freely received over public airwaves over the internet while also providing a DVR service and charging customers. Carl argues that the Supreme Court lost track of the public good regarding this case but I would argue that that is not the job of the court. Instead, I would make the point that if I were to come to your house and install a digital TV antenna, DVR and Slingbox I would effectively be giving you what Aereo does. If I were to charge monthly for the equipment, would this not be providing the same service Aero does?


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