Communications and Technology Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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John Sculley Takes Stage at ITEXPO, Startup Camp7

January 31, 2013

Live Blog

John Sculley has taken the stage and the audience is riveted so far. He was the first MBA the company hired. He became the biggest advocate of creating a relationship with the consumer and the brand. Talk about lifestyle and experience and how the company focused on the "Pepsi Experience" through the newer color TVs was unique.

Posted in Apple, ITEXPO

Tagged: apple, itexpo : Related Tags: experience marketing, great entrepreneurs, death experience, company needed, silicon valley, apple

Win This Jeep Friday at ITEXPO Miami 2013

January 31, 2013

We hope to see you at ITEXPO tomorrow at the Miami Beach Convention Center where one of you will win this Jeep at 1:45 pm. You must be there to win. Thanks to our sponsors for making this drawing possible: AireSpring, AudioCodes, Broadview Networks, Sagemcom and Taqua.

Posted in ITEXPO

Tagged: itexpo, jeep, miami, technology : Related Tags:

New Blackberry on Display at ITEXPO

January 30, 2013

Blackberry is showing Blackberry 10 OS and the Z10 at ITEXPO Miami 2013. Lots of interest here at the show. What is great about the new operating system is you can watch video content and still access many features of the device with simple sliding motions. Also, the Blackberry Hub is a very useful central location to check for all your communications.

Posted in ITEXPO

Tagged: blackberry, itexpo, miami : Related Tags: blackberry

Telefonica Keynote at ITEXPO Miami 2013

January 30, 2013

Here is a shot of the audience from the recent Telefonica keynote at ITEXPO Miami 2013. Standing-room only and lots of great info about broadband, telecom and cloud. Right now the future of cloud computing panel is taking place and then the exhibit hall opens. Its been a great day so far. Seems like there is lots of optimism about the future.

Posted in ITEXPO

Tagged: itexpo, telefonica : Related Tags: telefonica keynote, itexpo miami, keynote itexpo

Some Shots From Related ITEXPO Events

January 30, 2013

The collocated events at ITEXPO Miami 2013 are doing great - here are some shots from Super WiFi Summit (below) and M2M Evolution. Hopefully the attendance at these events is indicative of the growth these markets will experience this year.

Posted in ITEXPO, M2M, Super WiFi, Technology, Verizon, Wireless

Tagged: itexpo, super wifi, white spaces : Related Tags: events

Truphone Breaks Blackberry 10 News at ITEXPO

January 30, 2013

Adam Linford of Trufone breaks exclusive news to Rich Tehrani (me :-) ) at ITEXPO that his company has a new VoIP app which works with the new Blackberry 10 OS which was launched today and is being shown here at ITEXPO Miami 2013. It also works with the company's global mobile SIM which allows many phones to utilize reduced calling rates around the world. Check out the video below for more.

Posted in IP Communications, ITEXPO, SIP, VoIP

Tagged: itexpo : Related Tags: itexpo

ITEXPO Miami 2013 Day One Going Great

January 30, 2013

ITEXPO Miami 2013 is going great we had 11 simultaneous sessions which were packed - these two are from the Enterprise Track at ITEXPO. Super WiFi, Asterisk, M2M and LatinComm and many others were standing room only as well. Thanks for being part of the ITEXPO and TMCnet community everyone!

Posted in ITEXPO

Tagged: itexpo : Related Tags: itexpo miami, going great, itexpo

Thanks OpenText for Sponsoring Charging Stations at ITEXPO

January 30, 2013

We have a number of charging stations here at ITEXPO Miami 2013 as we attempt to reduce the number of people forced to sit on the floor near any outlet they can find. We hope you find them useful. Thanks OpenText for sponsoring them.

Posted in ITEXPO

Tagged: itexpo, miami, opentext : Related Tags: stations itexpo, charging stations, opentext sponsoring

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