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IBM, Mitel, Wearable Tech round out Latest ITEXPO News

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are...

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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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Meet TMC Editorial Team Next Week in Atlanta

June 11, 2014

Smart Voice may be the Evolution of Communications

June 10, 2014

Over the past few decades as telephony has opened up, we have seen the advent of APIs on computers which allowed better control of voice communications. Things like softphones and PC PBXs startd to appear in the nineties. Soon thereafter we saw voice get packetized as it travelled over IP networks. Big data, analytics and a host of technologies have evolved to a point where voice will be heading to a new frontier – and smart voice will be born.

GENBAND Perspectives 14 Live Blog

June 10, 2014



GENBAND Perspectives 14 kicks off this morning - expect the live blog here... Last night the company hosted a networking reception where I had a chance to speak randomly with one of the company's customers in Mississippi - an ILEC becoming a CLEC. The person I spoke with said they actually purchased the equipment from Nortel just before that company went under and GENBAND acquired the assets. He went on to say he is very happy with the road map GENBAND is on and how they handled the acquisition.

Panasonic A500 Wearable Tech Shoots 4K Video

June 6, 2014


Were you wondering how you can shoot 4K video without even having to use your hands? Well, Panasonic has the answer… A wearable 4K camera that straps around the arm and is connected to your head. In situations where you want the world to see what you do, this is one way to do it.

Check out Neymar trying on and using the A500




The Panasonic A500 retails for $399 and includes a level shot image stabilizer and a built-in LCD so you can see what you are filming – I mean recording.

Microsoft is Sacrificing Internet Explorer

June 5, 2014

By ignoring WebRTC, Redmond gives another reason for users to defect to other browsers

It was about twenty years ago when Microsoft got serious about the Internet because Netscape Navigator was becoming a crucial piece of the Internet puzzle and Microsoft missed the revolution.The company scrambled, released IE for free while Navigator cost $49 per machine. Moreover, they integrated IE into the OS much more effectively. The integration was so effective in-fact that it became the focus of an antitrust lawsuit against Microsoft.

New York Times Misses Big Picture in USF Opinion

June 5, 2014

As the transition to IP communications continues, the regulatory challenges associated with this transition continue to grow. The arcane world of telecom fees and taxes have been used for years to not only generate income for the government but much of the money went to schools, libraries and rural neighborhoods in order to provide access to all.

Most people aren't aware of these taxes and fees though and to prove the point, a telecom tax which was used to fund the Spanish-American War of 1896 was repealed in 1996.

The whole legacy telecom business has been under pressure for many years thanks to VoIP providers as well as cable companies who provide VoIP and are able to charge lower fees and make consumer bills smaller.

Interactions 2014 Live Blog

June 3, 2014

I'm here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to break some big news. Moreover, I will be the MC of the CX Hot Trends (customer experience) Event which kicks off this afternoon and tomorrow. More to come soon!

8:30 am

Edward Snowden Interview is Quite Revealing

May 29, 2014

If you missed the Edward Snowden interview what you should know is he tried to use proper whistle-blower channels to get the word out about the US population being spied upon. This has been confirmed in fact by NBC News. He was generally told to shut up and it was explained to him he better not go public with the information he had.

Moreover, he went on to say that virtually all electronics can be turned into a microphone remotely and other truly scary things to anyone who takes their freedom and civil liberties seriously.

One other point is he says he was at a much higher position in our intelligence services than the government and president has told us. Take a look and decide for yourself who you believe is more trustworthy.





NTT Communications Becomes an NFV-Fueled Software Telco

May 29, 2014

In a press conference, NTT Communications unveiled today the first global NFV and SDN network. Touting the fact that CIOs and service providers need to more heavily focus on their networks, the company said these technologies will create a bigger wave than the internet for carriers.

They say the level of disruption is tremendous.

If you’ve read my comments about the birth, potential and future of the software telco business (more), you can see I agree in general with what the company is espousing.

Microsoft, Facebook, Skype Round out Must Know News

May 28, 2014

Memorial Day has indeed ushered in a big week for tech news, starting with an EU antitrust review of Facebook’s WhatsApp acquisition which has been approved in the US. According to the Wall Street Journal:

The social-network company has approached the European Commission, the EU's central antitrust authority, to ask it to review the blockbuster deal, people familiar with the matter said. The commission has informed national competition authorities of the request, one of the people said. The move, which may lead to an official investigation at EU level, could enable Facebook to avoid potentially burdensome antitrust probes in multiple EU countries.

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