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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

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The Status of WebRTC

It’s been quite a while since I wrote about the status of WebRTC.   And quite a bit has happened in that time.  ...

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Is It Possible to Outgrow an Open-source PBX?

Due to cost, many small businesses have started with an Open-source PBX such as Asterisk and FreePBX.  But once you have that...

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Hackers Now Threaten Death to Schools and other Types of Extortion

October 24, 2017

Hackers are now breaking into schools which typically have lax security relative to corporations and once in, they access student information and use it to threaten death to students. Mentioning Sandy Hook - a horrific school shooting in Connecticut, a hacker group named Dark Overlord looks for up to $150,000 in bitcoin to destroy personal information which was stolen.

In a Facebook post, 

Sheriff Chuck Curry of Flathead County Sheriff's Office in Montana shared the following information:

For Immediate Release – Update on Cyber Terrorism Case – Monday

As the joint investigation into the cyber terrorism case has progressed, further information has come to light.

FCC: Soon You Can Port Any Number

October 24, 2017


Wireless porting is taken for granted but local telco and VoIP porting can be troublesome. According to the FCC:

Nationwide number portability would benefit consumers and competition in many ways.  It would level the playing field for small wireless providers, which often can’t port in a number originating from a location where they lack facilities.  It would eliminate disparities that make wireline and VoIP porting more limited than wireless porting.  




Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 



IoT Connectivity Standards? Still a Confusing Mess.

October 21, 2017

62 million European households will soon have smart gas meters as reported on IoT Evolution with an annual growth rate of 27.8 percent until 2022.

We recently reported that the U.S. was behind Europe in LoRa deployments so when we saw this research report, we decided to dig deeper. We wondered, are all of these deployments LoRa-based?

Interestingly the answer is a resounding no. 

According to the article:

European smart gas meters use a variety of communication methods, the report indicates, including fixed RF networks and local interfaces to master electricity meters.








Digital Transformation Gone Wrong: Did Macy's Fail?

October 19, 2017

Amazon will be moving into six floors at 300 Pine Street, a historic epicenter of Seattle retail, home to Macy’s. In fact, Amazon has committed to approximately 1.2 million square feet of new office space in Seattle recently.

Do you remember when Macy’s was Amazon?

There was a time when you could buy underwear, a stereo system, a bed, knives and forks and just about anything at Macy’s.

Mazda Rotary Engine to Cease Electric-Range Anxiety

October 17, 2017

The rotary or Wankel engine is an automotive marvel. It revs higher than an engine with cylinders and weighs far less. It allowed the last-generation Mazda RX-7 to perform more like a slot-car thanks to the light weight of the overall vehicle.



The RX-7 died out mainly because it was a fragile care and din't last. It had aluminum doors and roof and falling acorns would dent it.



Invoxia NVX 200 Phone Connects to Apple Watch 3

October 17, 2017

Forget Dick Tracey, Invoxia takes your watch phone one-step further by allowing you to use a desk phone as the interface to your Apple Watch 3. 

Technically, it is impressive to think you no longer need a phone - your watch connects you directly to the cellular network and bluetooth connects the watch to the Invoxia NVX 200 phone.



Serge Renouard, CEO and cofounder of invoxia said, “The Apple Watch 3 is part of this new step in the history of technologies that frees us from succumbing to the object." He continued, "The conjunction between cloud and specialized, contextual equipment like the NVX 200, allows any professional wearing only an Apple Watch to benefit from the perfect equipment at the office – the kind that spontaneously connects to the watch and turns it into the best of desk phones”. 

The dock comes with an adapter system that allows it to also plug into smartphones regardless of connector such as USB-C, Micro-USB or Lightning.







MSP Expo: The Managed Services Opportunity has Never Been Greater

October 16, 2017

While some predicted the death of the MSP market thanks to cloud, the truth is cloud has been a double-edged sword. In the one hand, over time, the move to cloud means less money for managed service providers in terms of managing servers. However in the cases these providers are reselling cloud services there is still money to be made. Sure, it isn’t as much and it isn’t all at once but still, it is better than being cut out altogether.

Thanks to Actility, Comcast may Build Largest U.S. LoRa Network

October 14, 2017

There is a race to roll out the largest LoRa network as eventually trillions of devices will need a low-power way to communicate at distance For this reason Actility is powering Comcast’s efforts to deploy LoRa gateways in their set-top boxes. Each will have a range of 500 meters to one kilometer (roughly 0.3 to 0.6 miles). Trials are taking place in Philadelphia, San Francisco and Chicago and 11 more cities are in the works. Perhaps other cable companies will follow suit and they will join their networks together like they do with their CableWiFi WIFI solutions.

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