Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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API of the Week: SmartBear Software helps Teams Create Great Apps

March 30, 2016

Early this month, SmartBear Software released Ready! API TestServer, an automated API testing solution to allow developers to find bugs faster and speed the delivery of APIs. Around the same time, the company also announced a major upgrade to SwaggerHub, its API lifecycle management hub. The company provides tools for collaborative development, functional testing, performance testing, and performance monitoring across APIs, mobile, web and desktop. Moreover, they help software teams create great apps and APIs by ensuring quality throughout every step of the lifecycle.

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

March 24, 2016

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great job evolving its platform to keep up with the times. In 2011 TMCnet broke the news about ShoreTel Mobility for example – extending the ability of your communications system to live on your mobile device (see video below).

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AT&T Drives IoT Growth via Channel Partners

March 23, 2016

With predictions about IoT devices numbering in the billions and revolutionizing every market from medical to industrial, a simple question remains. How will all these devices and solutions get sold? Who will deploy them, connect them, harness the data they emit in order to allow businesses to become more productive and efficient?

Consider that estimates put the number of public and private companies in the US at more than 27 million and over 115 million worldwide.

API of the Week: GupShup Powers Omnichannel Messaging

March 23, 2016

Intro: Gupshup is a smart messaging platform that offers advanced developer tools for messaging - handling over 4 billion messages per month. It enables developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and messaging apps with a unified API. It also enables developers to embed smart messaging into their app or website for a seamlessly integrated user-experience. Over 30,000 business use the solution according to the company.

API of the Week: Perfecto Speeds Time to Market, Aids Cloud Testing

March 14, 2016

Recently, my company TMC launched a new and very exciting event called All About The API, the leading conference bringing together companies who offer API’s to the developers and product managers looking to be where the next opportunity lies.

Beyond live events, our goal is to help foster live community 24x7 online by exposing you to new and innovative companies which are releasing APIs which will enable you to enhance existing solutions as well as come up with new business ideas.

To kick things off, we had an email interview with Perfecto Mobile, the company looking to simplify your app testing lab.

GENBAND Announces Big Win at XO, Kandy Wrappers and More

March 14, 2016

As more carriers look to roll out UC solutions, GENBAND is there to help and in fact recently has been on a tear in terms of making relevant news. Since the acquisition of the Nortel carrier and large enterprise business, GENBAND has literally become a full-service telecom equipment manufacturer with a broad portfolio of features rivaled by only a handful of firms.

The GENBAND marketing team

In a recent meeting with Patrick Joggerst, Carl Baptiste, Bita Milanian and the rest of the management team (a small subset of the people above), I was once again blown away by just how many balls the company has in the air and is managing effectively. In fact, I just wrote up another story on all the company is doing and that was less than two weeks ago.

How Chris Botting Moved Hardware to Software Decades before Others

March 14, 2016

Recently, I ran into Chris Botting at an event where everyone was telling me about how there is a move from hardware to software and the trend is revolutionary. I told Chris, that he is responsible for this revolution yet most people aren't aware of why.

You see Chris founded a company called PakNetX back in the late nineties and when he came to my office two decades ago, he showed me a CD which contained an ACD. Until that point, an ACD or automatic call distributor was a huge, hulking piece of iron which allowed you to press a number on your phone in order to connect with the right department (1 for accounting, 2 for sales, etc.). Actually a few years earlier thanks to the PC operating systems opening up and CTI integration, we did start to the the ACD migrate to computer servers.

By the way, the reason he used a CD and not the internet is because at the time, few people had the bandwidth to download the software.

Level 3's SDN-Powered Instant-Bandwidth is here

March 13, 2016

Programmable networking (with an emphasis on analytics)! That was the message from Travis Ewert (pictured), SVP of Network Software Development for Level 3. You’ll have to excuse my exaggerated use of punctuation. Travis didn’t really exclaim or scream about programmable networking but he was very excited about to discuss how Level 3 is able to use its SDN control-layer to more flexibly provide bandwidth than other players in the space.

Sonus Says Dial Plans Are A hot Product These Days

March 13, 2016

I just had a fascinating conversation with Sonus – they company responsible in-part for getting carriers to adopt IP communications is now seeing something very interesting happen. The company’s PSX or Centralized Routing and Policy Server is gaining interest among customers. The reason? They are looking to integrate their disparate IP communications systems together into a unified solution.

BroadSoft's Big Opportunity: Contact Centers

March 13, 2016

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call center is its next big opportunity. By acquiring Transera, BroadSoft is positioned well to provide cloud-based call center solutions to not only customers but carriers themselves. In addition, these solutions will be scalable as BroadWorks is known for scaling to million so users.

In my meeting was Prem Uppaluru, who founded Transera – the cloud contact center company which BroadSoft acquired.

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