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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Amazon Fire Phone Should be a Laptop

October 24, 2014

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone need to be a laptop? I know what you’re thinking... Rich Tehrani flew to Colorado to do a story on legalized marijuana which includes sampling.

Apple Pay Vs. Google Wallet

October 21, 2014

Birdstep Improves Wireless User Experience, Reduces Churn

October 17, 2014

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection.

Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn costs a carrier money. Quality issues don’t just center on data as quite often a challenge for carriers is providing voice service levels which are solid enough to keep a customer happy.

Sonos BOOST, For Music in Tough to Reach Places

October 15, 2014

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels of flexibility in speaker placement. However, since it is wireless, there are times when things don’t work perfectly. I've found that sometimes, signals have trouble getting through mirrors and other obstacles - typically made of metal.

Moreover, you will have to reboot your components every now and then to ensure they work properly.

Microsoft CEO Raise Controversy: What's Not Being Discussed

October 11, 2014

Microsoft CEO Satya Nadella when asked how women should ask for a raise said they shouldn’t… Specifically he said:

It’s not really about asking for the raise but knowing and having faith that the system will actually give you the right raises as you go along. And that, I think, might be one of the additional superpowers that quite frankly women who don’t ask for a raise have, because that’s good karma. It’ll come back because somebody’s going to know that’s the kind of person that I want to trust, that’s the kind of person that I want to really want to give more responsibility to. And in the long term efficiency, things catch up.

Will Amazon Drone Delivery Fail?

October 11, 2014

Ethertronics Active Steering Boosts LTE Antenna Throughput 30%

October 10, 2014

One of the biggest challenges facing smartphone users is keeping the devices connected at all times. After all, the trend towards storing more data in the cloud means in order to access increasing amounts of information, you need a fast connection. Moreover, the trend in mobile gaming is to rely on network connections for things like advertising, multiplayer-functions and new scene downloads.

Mobile video consumption of course is nothing new and also requires tremendous bandwidth and connectivity.

In short, mobile devices users want devices regardless of location to be connected in order to take advantage of all the data and entertainment features available to them.

3M's Role in Improving Cell Phone base Stations

October 9, 2014

It’s quite common for people to look at the cellular industry as a bunch of phones from different companies competing on features and functions but the reality is the towers are often the glue that connects these devices when they aren’t near WiFi hotspots. Towers are rife with innovation and in order for consumers to get better service they need to be upgraded with better radio frequency equipment, antennas and backhaul bandwidth.

3M Communications Markets Division is one company which focuses on perfecting the base station by making them easier to work on while ensuring they need less ongoing maintenance. I spent a good deal of time with the company recently speaking with Omar Flores, Steve King and others at the company to learn about how they are applying many of their innovations directly to the towers and other equipment responsible for interconnecting our tablets and other devices.

This is more of a commercial on what this division of 3M does but it's still instructive



EasyNDA aims to Lubricate Business

October 9, 2014

We live in a sharing society which seems to be divided by generational lines which dictate your level of privacy. 30 and under? You likely share virtually everything about yourself online. Older than that and you probably guard your privacy more.

Apple's Positioning Should Scare Intel and Others

October 9, 2014


Will the combination of the ARM processor coupled with 14 nm FinFET process thanks to Samsung change the dynamics of the mobile processor market? That is certainly the logic being put forward by Mark Hibben at Seeking Alpha.

As he explains:

The term FinFET stands for Fin Field Effect Transistor because one of its structural features is a vertical silicon fin.

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