Communications and Technology Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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Video is the Recurring Star

January 29, 2013

There is an insatiable demand for content of the video variety. It is so great in fact that sports networks like ESPN are getting an outsized portion of your cable bill. The network in fact gets more than $5 per subscriber per month regardless of whether you ever watch their networks. Cable and IPTV companies for their part are in quite a pickle as more subscribers drop their service altogether for OTT competition.

Posted in Amazon, Broadband, Cloud Computing, FCC, Financial, IPTV, Technology, Video, Yahoo

Tagged: buggles, cable, erik linask, espn, fcc, hulu, iptv, netflix, ott, radio, video, yahoo : Related Tags: sports programming, video recurring, content still, video production, video, content

ITEXPO East 2013 Starts Tomorrow - Schedule

January 29, 2013

Here is a good solid list of many of the happenings at ITEXPO tomorrow and the rest of the week. Today'spre-conference day was fantastic and I will post pics soon. The following applies to people who have registered for a VIP pass. Your registration may be different and entitle you to additional offerings/sessions.

Posted in ITEXPO

Tagged: itexpo : Related Tags: thursday january, wednesday january, miami beach, beach resort, loews miami, january

Thanks to FDA, Robotics Takes a Massive Leap Today

January 29, 2013

Forget everything you know about robots - the market is about to explode with growth. To date there has been much commercial success with floor cleaning and even window washing robots and both of these are huge markets. But they may be nothing compared with the next frontier of this amazing technology which will allow them to navigate around humans in operating rooms at hospitals.

You see iRobot just got FDA approval for a new robot to do just that.

Posted in Amazon, Gadget, Technology

Tagged: robotics, technology : Related Tags: robots, markets, robot, robotics, operative

ITEXPO Miami 2013 Pre-Show Show Daily

January 29, 2013

The show daily from ITEXPO Miami 2013 is out and it features articles about MSPs and UC, social video collaboration from Polycom and Meetrix, REVE Systems, The White Space Alliance, BYOD and more. Here is my post from yesterday about today's events. So far Asterisk 123 and M2M sessions are packed and things are going great. I've included some pictures from set up from last night - we hope to see you at the show.

Posted in ITEXPO, M2M

Tagged: asterisk, itexpo, M2M, miami, technology : Related Tags: itexpo miami

ITEXPO Miami 2013 Set Up

January 28, 2013

The set up of ITEXPO takes place today and tomorrow. Starting in the morning we welcome attendees to Asterisk 123 which takes place at 9:00 am. This will be a great opportunity to learn about open-source communications.

Its a huge day for M2M tomorrow as well - the ILS Technology Workshop also kicks off at 9:00 am and then at 2:00 pm its Battle of the M2M Platforms which was a huge hit the last time it ran.

Posted in ITEXPO

Tagged: asterisk, itexpo, M2M, sdn : Related Tags: takes place, itexpo, takes, tomorrow, place

ITEXPO Miami 2013 Helping You Manage the Tech Tipping Point

January 27, 2013

With so much going on in the world of technology, we've done our best at TMC to fill ITEXPO with content you need and more importantly can't find anywhere else. More importantly, you have to wait a full seven months for another chance to attend this event. This email was sent today by my team to expo registrants. It's an update on important happenings.

Posted in ITEXPO

Tagged: itexpo : Related Tags: itexpo miami, wednesday january, thursday january, miami beach, friday february, itexpo

Arrived at ITEXPO Miami 2013

January 27, 2013

I made it to sunny Miami and just in time. The dry heat of Connecticut started to make the back of my hands bleed. I am not typically a "lotion person" but had no choice as I was starting to look like I belonged in a horror flick. What am I doing now you ask?

Sitting by the pool working in a T-shirt and shorts and enjoying the ability to do so without being distracted by the sound of my teeth chattering.
This week will be amazing.

Posted in ITEXPO

Tagged: asterisk, conference, ip communications, itexpo, linux, miami, open source, technology : Related Tags: technology

Latest ITEXPO Miami 2013 Show Daily

January 25, 2013

There is so much happening at ITEXPO next week I thought it made sense to share the latest show daily from the event - Friday, Jan 25, 2013. Some of the companies mentioned are Microsoft and specifically their Lync platform and UC connection, Truphone, TransNexus, Sangoma and FiberMedia. There is also a great conversation about BYOD versus BYOI or bring your own identity. There's lots more - check it out for yourself to see some of the exciting happenings at the show.

Posted in Cloud Computing, ITEXPO, Microsoft, Networking, Skype, Technology, Unified Communications, VoIP, Wireless

Tagged: fibermedia, itexpo, miami, microsoft, sangoma, transnexus, truphone, uc : Related Tags:

Belkin Buys Linksys from Cisco

January 24, 2013

In a continuation of Cisco exiting the consumer market, the networking giant has announced it has sold this division to competitor Belkin for an undisclosed amount. Belkin will continue to honor all valid warranties and will now own about 30% of the U.S. retail home and small business networking market.

Cisco has had many failures in the consumer market for an obvious reason.

Posted in Cisco, Consumer Electronics, Financial, Gadget, Networking, Technology, Wireless

Tagged: cisco, linksys, technology : Related Tags: consumer market, consumer electronics, cisco, consumer, market, business

Age of Acceleration Literally Center Stage at ITEXPO

January 24, 2013

You may have seen my article in a multi-day USA Today insert recently where the topic was the Age of Acceleration. In it I detailed how the world is moving faster and technology is playing a crucial role in allowing us to keep up. Some in fact are ahead of the curve. Of course when you are in a race to arm your decision-makers with relevant information, minutes and sometimes seconds count.

Posted in Android, Apple, Broadband, Communications Developer, Consumer Electronics, Gadget, ITEXPO, Technology

Tagged: age of acceleration, itexpo, usa today : Related Tags: knows telecom, telecom datacom, market, telecom

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Communications and Technology Blog - Tehrani.com