Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

Full Story »

A Truly Positive Truphone Experience

July 1, 2014

Recently I had a chance to give Truphone a weeklong test drive in Europe. The company sent me a new iPhone 5s and a HUAWEI MiFi E5776s-32. When I landed in France the iPhone worked perfectly but the MiFi did not. I called customer service by dialing 707 on a Sunday morning.

Surprise! Microsoft Surface Pro 3 Not Airplane Friendly

July 1, 2014

Whether you think the Surface Pro 3 is a good product or not depends a great deal on the applications you plan on using and the specific needs you have. It is better than an iPad and a MacBook Air in many ways and also worse. While I have had about a week to use the device I have found it is a lot more productivity-inducing than an iPad Air if you get tremendous volumes of email like I do. Specifically, Outlook 2013 is a much better interface than the email client on an iPad.

Everything We Know About Disruption is Wrong

June 18, 2014

People in the tech space generally accept the Innovator's Dilemma written by Clayton M. Christensen as fact - companies need to either disrupt or be disrupted. Jill Lepore writing for the New Yorker Magazine questions much of what is "accepted wisdom" or as Al Gore might call it, "settled science" in a well-researched and written piece debunking much of what techies have believed for decades.

Lepore's argument is that the book uses handpicked case studies which aren't necesarily cut and dry in terms of their outcomes. Moreover, the innovators aren't always more successful than the incumbents as you can see from this passage below:

In fact, Seagate Technology was not felled by disruption.

Jibe Mobile Bringing Carriers to the WebRTC Cloud

June 18, 2014

The cloud computing revolution hasn’t been lost on carriers who are looking for less expensive and more flexible ways to serve their customers. Moreover feature velocity is a challenge – otherwise explained as the ability to rapidly add new and innovative features in a low-cos manner. Jibe Mobile is a Silicon Valley company helping carriers become competitive in this new paradigm according to the company.

In October of 2013 they sold a full RCS suite to Sprint – and their software is preloaded on all the Android phones they sell.

AudioCodes: A Solid WebRTC Money-Making Story

June 17, 2014

Alan Percy had a challenge... The Senior Director of Marketing at AudioCodes saw the promise of WebRTC three years ago... And he saw how disruptive it could be for his company which provides communications equipment for enterprises and communications service providers. He approached his engineers and told them they need to start thinking seriously about this new standard.

Charge in Style with Nomad

June 17, 2014

Some time back I wrote about Nomad cables - particularly the small thin Lightning adapter that fits in a wallet. Its the ideal was to ensure you never run out of power - as long as there is a USB plug nearby, you can always top off your device. Now the company has a new clip device which can attach to your backpack, laptop bag or anything else - to again, ensure you are always powered. The iPhone 5s doesn't last a whole day if you actually use it meaning power users are foreced to add a bulky case or top off frequently.

WebRTC Expo 2014 Atlanta Live Blog

June 17, 2014

Updated June 19, 2014 6:30 pm EST

The webifications of communications is transformational and at its core its WebRTC says Phil Edholm as he kicks off WebRTC Expo in Atlanta at the Cobb Galleria. He says that WebRTC is the next wave of communications. He went through a number of waves - in tech and telecom. He pointed out that the Web needed time ot take off as infrastructure was built.

Dialogic Leading the way in WebRTC Deployments

June 16, 2014

Dialogic announced today they are involved in over 90 WebRTC engagements among telcos, enterprises, contact centers, cloud and Web companies, and public institution. Some of the details are as follows:

  • Communications service providers (CSPs) demand WebRTC. 74% of engagements have a CSP focus or relate in some way to communications service.
  • Existing IP communications networks must be extended. 67% need to connect existing networks with WebRTC where PowerMedia XMS provides media interworking.
  • WebRTC is a global phenomenon.

Alcatel-Lucent: NFV Can be More Secure than Legacy

June 16, 2014

As NFV and SDN usher in a new era of software telcos, there are just so many pieces which have to be put into place to enable solutions from disparate vendors to interoperate smoothly. Moreover, carriers are always looking for one throat to choke and NFV really opens up the carrier network is so many new ways that determining who is responsible for issues is more difficult.

Security has always been a major focus for operators. Indeed, when their networks were proprietary and thought to be bulletproof, it was determined a simple whistle distributed in a box of Captain Crunch cereal could give access to hackers.

Microsoft Surface Pro 3 Reviewed

June 12, 2014

By now my readers know I think the Microsoft Surface Pro 3 is a solid compromise between tablet and laptop with a few trade offs you would have with any device. Starting with the bad first, the keyboard although very functional, actually feels like it is made from cardboard. There is flex when you type. Moreover, there is no key spacing.

Previous 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 ... 786 Next
Featured Events