Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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CafeX Looks to Solve Biggest Video Collaboration Challenges

March 13, 2016

WebRTC has been an incredible driver of interoperability in real-time communications but it still won’t work across every browser. CafeX Communications has been working on solving this problem for years and now has a new solution called Chime which it hopes becomes the ultimate cross-platform, browser-powered video solution.

I spoke with Sajeel Hussain about the new solution and he emphasized that it works with Microsoft Edge and can interwork with in-room systems from Cisco and also work with Microsoft Skype for Business. In addition, he emphasized companies can save 75% on their bandwidth utilization as Chime can cluster four video sessions as a single session which connects to the MCU.

RingCentral: Disruptor Defends Turf through Innovation and Global Expansion

March 12, 2016

If you doubt cloud is an increasing threat to on-premise phone systems, consider RingCentral has exceeded 300,000 businesses meaning cloud has become highly disruptive to traditional PBX vendors. Smart disruptors know that once they become incumbents, they too become targets of disruption.

I often advise communications service providers the move to software solutions like NFV is critical because they need to be able to compete with OTT providers such as Facebook and WhatsApp who have a large audience of users who will use voice and video once available on their platforms. Likewise, cloud-UC players need to worry about text-based enterprise companies like Slack becoming major players in UC and collaboration.

Prysm Enterprise Will Boost Collaboration and Might Kill Off Audio Conference Calls

March 12, 2016

Prysm’s recently released Prysm Enterprise solution is a SaaS/hardware solution designed to connect all users in an enterprise together in a more collaborative setting, allowing workers to become more productive and efficient.

In an interview with Dana Corey (above), VP Global Strategic Partnership & Sales, he brought me up to speed on his company’s journey into making companies more productive and efficient. They started as a screen maker, then added touch, collaboration and then software.

Centrex Amps Up with IP-Centrex Thanks to AT&T!

March 11, 2016

What’s one of the more interesting services I’ve seen lately? Certainly it has to be AT&T Collaborate, the cloud-based communications and collaborations solution which pits this absolutely huge telco against a range of cloud players – from 8x8 to Shoretel Sky.

What sets this offering apart from most of the field is the fact that AT&T controls the network meaning better quality calls. In fact the solutions includes HD voice and although the company hasn’t confirmed this for me, an AT&T customer on a cell phone using VoLTE should theoretically be able to communicate in full HD with users of this solution.

Metaswitch: UC and CC The New and Old Growth Area for Carriers

March 11, 2016

Adding contact center and unified communications to your offerings adds a 30% addressable market for carriers according to Chris Carabello of Metawitch networks. He then said, “We're very invested in service providers and given their broadband infrastructure, ability to own quality of experience and have an existing distribution channel.”

Moreover, Chris showed me research which cites carrier customers saying they would be happy to buy these services from the carrier if the price is right.

Carriers providing contact center or even business voice services is not necessarily a new idea.

How GigSky Made #MWC Easy for Me

March 9, 2016

I've used GigSky now a few years in Europe to keep me connected while at Mobile World Congress. I plugged the GigSky SIM into a Huawei MiFi and was able to work like a champ - getting email, doing internet searches and anything else I wanted. I tried to save bandwidth cost by using the provided WiFi in the Fira but quite often I was disconnected.

The MiFi helped save battery on my various devices - remember, it takes less power to send a local signal as opposed to cellular which may have transmit a mile away or more.

The company provided me and numerous TMC team members with $50 credits which lasted us for just under a week.

The Uber Tip Veterans Know and Use

March 9, 2016

Inside Dark Web Conference: Why TMC Teamed with Alan Meckler

March 9, 2016


Alan Meckler is one of the brightest visionaries in the tech world having launched the first show covering the Internet in the 1990s – Internet World, part of Mecklermedia. He was underestimated and denigrated by virtually all the traditional tech publishers and trade show producers at the time, yet his event grew faster than any show I have ever seen.

I attended many of these conferences in New York and Los Angeles and saw with my own eyes how professionally run and vibrant these fast-growing shows were.

Dialpad is Reborn from

March 7, 2016


was one of the coolest services ever… It allowed you in the 1990s to call any number in the US for free via the web. It caught fire around the world and was one of the first viral hits on the web. If was an app, it would likely be worth north of $100 billion today but sadly, there were no ultra-successful app stores at the time. And if memory serves, our phones weren’t smart, all they did was allow us to flip them open and talk.

Craig Walker, became a founding investor in the company and later sold it to Yahoo.

Tangoe Goes on the Mobility-as-a-Service Offensive at MWC16

March 4, 2016

was one of the leading players in the TEM or telecom expense management space when it launched and did a superior job of rolling up the market and becoming the leader in what is now the enterprise mobility management (EMM) market. The company’s CEO, Al Subbloie (pictured) is never afraid to innovate and be ahead of the pack. In fact, we’ve been covering companies he’s run since the 1980s (alas, I can’t find any articles on the internet earlier than this). Tangoe’s new Mobility-as-a-Service (MaaS) offering will leverage its position within the enterprise marketplace to offer wireless plans, devices, expense management, EMM and logistics to create an integrated mobile solution.

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