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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

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You Can Get Fired for Choosing Dropbox: A True Story

An MSP is contacted by a publicly traded company looking for help managing their IT. When the MSP goes to the company...

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Open Source Software and NFV

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve...

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Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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RAD Rides 5G and NFV Trends at Mobile World Congress

March 2, 2016

At Mobile World Congress (MWC16), RAD was focusing on two important trends I saw at the show – the move to 5G and digital transformation for carriers – specifically NFV. Bjorn Baera, Head of Business Development European Service Providers showed me the ETX-2i-B demarcation device which supports physical or hybrid CPE powered by NFV. The base vCPE device allow access to centralized NFV services but can be upgraded as needed with the addition of CPU modules to support hybrid services for customers like banks who may require local branch layer 3 VPN services.

Bjorn Baera proudly shows off the new ETX-2i-B

Amazon Echo now Integrates with Telzio Cloud Phone

March 2, 2016

Want to access Amazon Echo's Alexa via your phone? Well, the good news is it's as simple as dialing *0 on a Telzio IP phone and voila, you're connected. Telzio is a provider of cloud-based HD-quality business phone systems which recently announced Hollywood marketing agent BOND as a customer.


What sorts of things can you do with this integration? You can have Alexa tell you a joke, purchase items or even change your thermostat settings - if you have your home automation system linked with the Echo.

“The Amazon Echo is one of the best new smart devices to hit the market in years,” said Peter Rank Schrøder, co-founder and CEO of Telzio.




Synaptics Shows Off Thinner Screens, No-Touch Displays And Flexible Biometrics

February 29, 2016

It’s always great to meet up with the people at Synaptics – like I did at Mobile World Congress (MWC16) to see what the future holds from a touch-interface standpoint. Andrew Hsu, Head of the Concept Prototyping Team had lots of great information to share. First off, the company’s acquisition of Renesas SP Drivers and fingerprint sensor company Validity means great things for the world of touch-intensive applications. By having biometric authentication, capacitive touch and display technologies under one roof, the company is able to allow fingerprint sensors on the side of phones.

CommScope Survey: Better Building Wireless Worth $1 Million

February 29, 2016

A common challenge for many businesses is having adequate connectivity. You’d think in the US this isn't an issue but I can tell you from firsthand experience (I am also CEO of a New York and Connecticut provider of IT support), in many buildings, the landlord signs an exclusive contract with a carrier and subsequently the tenants are stuck with one, often poor choice. Quite often, these buildings have only copper connections and they are generally very old. In other words, the telco locks in a building to avoid having to upgrade service to compete with cablecos.

Top 10 Mobile World Congress Trends #MWC16

February 29, 2016

I’ve just returned from a whirlwind event for the telecom market known as Mobile World Congress and I’m still amazed by the amount of optimism I’ve just witnessed. It would not be an exaggeration to say this level of excitement about the future of telecom hasn’t been seen since 1998. Although it has great food, the city of Barcelona has a pretty poor economy.

SIP Forum and UNH Team on Seamless Enterprise Communications Deployment

February 19, 2016

The SIP Forum recently announced it’s continuing to do its part to ensure enterprise communications products fully interoperate with service provider networks. In fact, its new SIPconnect Certification Testing Program will be hosted by the University of New Hampshire Interoperability Laboratory (UNH-IOL) and is designed to help ensure adherence to the SIPconnect Technical Recommendation currently at Version 1.1.



In an interview with Marc Robins SIPNOC Program Chair and Robert Kinder of Cox Business who also serves as a director, they mentioned the SIPconnect 1.1 spec is about five years old and is currently included in many RFPs. The goal of this new initiative however, is to increase interoperability between IP-PBX providers and service providers.

The idea is to plug in the box to the carrier with less headaches, in less time, and see installation issues and challenges which could have lasted weeks, be reduced to mere hours.

Bolste Offers Your Company Workflow 2.0

February 10, 2016

The company says its developed a Business Operating System

There are a bewildering number of corporate solutions which are cloud-based and help boost productivity. Web conferencing, file storage, chat and project management are just a few of these. In each case, you pay a separate fee, have a different interface, added security issues and need to train users a new interface.

Bolste is a new company which believes they have become a business operating system – enabling you to run your business on their platform.

State of the IoT Market: Kore, Polaris, Cradlepoint

February 10, 2016

Cradlepoint talks scaling IoT at IoT Evolution Expo




At the most recent IoT Evolution Expo in Fort Lauderdale, Florida, we had a chance to interview a number of the companies shaping the future of the IoT space. Cradlepoint (below) for example had a lot of exciting news to share such as the company's recent SDN acquisition and how this relates to keeping IoT devices secure and scaling properly.



Gemalto too had some great news to share - their secure IoT solutions are doing well in the market thanks to mainstream hacking publicity. He went on to detail various threats companies need to keep in mind - after a risk assessment they work backwards from.



If there was a trend, it was optimism... Here is the complete list of IoT companies interviewed:

Azul Systems Clear2there Cradlepoint Droplit Encore Networks Exosite Gemalto Inmarsat Intertek Kore LocusTraxx My Devices Polaris Scriptr.io SECO Webee
















Dialogic Plunges into Apps with PowerVille

February 9, 2016

By technology standards, Dialogic is a veteran – having been established in 1983, the company has supplied communications infrastructure used by carriers, enterprises and developers for many, many decades. The New Jersey company enjoyed the benefit of providing solutions which could be paid for by arbitrage. In the late eighties and nineties, Dialogic boards allowed companies to build computer-telephony solutions which used off-the-shelf computers to compete with custom-built hardware solutions from manufacturers of telecom equipment. Even though Dialogic boards were not cheap, solutions based on their products cost far less than alternatives on the market thanks to the ability to leverage PCs and servers.

IPO-Killing Regs Reducing Employee Wealth

February 5, 2016

What if one of the largest problems facing the US economy isn't even being discussed by anyone? What if there is a solution, right under our noses that hasn't been thought about?

We tend to think of IPOs as something that happens in waves. the 1990s and the then in the past five years or so.

The challenge is, there just aren't as many IPOs lately as there have been in the past. Thanks to increased regulatory and other government-created issues, startups are opting to sell to larger companies instead of going public.

As a result, current, large public companies need to spend far less on R&D and can nab new companies with exciting technology, just when they start to get interesting.





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