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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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test entry by Tom 2

January 14, 2014

JetBlue Customer Care - Even Ponzi Would Be Horrified

January 7, 2014

Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January 4, 2014, my fellow JetBlue customers and I found out just how amazingly crappy the airline's logistics and service levels could be.

After we lost an entire work-day each, we waited yet another hour for luggage to come out - when it finally did it was for a different flight... A cancelled flight.

Frequent tweets to the airline and calls from passengers met with rude responses infuriating my these passengers who tweeted about their experiences.

Braven Intros New Wireless Stereo System at CES 2104

January 7, 2014

Braven showed off an entire wireless home audio system at CES 2014 with a few twists to give you advantages over some of the other players in the market such as Sonos. The company's Vibe series pictured above features a sharp aluminum and black look to differentiate it from most everything on the market. Moreover, the speakers are battery operated and bluetooth-ready meaning they can be useful in applications where your home WiFi network doesn't exist.

If you like the industrial look of these systems and additional functionality of bluetooth integration and battery-operated speakers, then the Vibe system could be a good choice for you.

Wahoo Fitness Adds Motion Tracking to TICKR Heart Monitors

January 7, 2014

One of the big trends at CES 2014 is wearable technology and another is fitness. Put them together and you get the Wahoo Fitness booth. I spoke with Mike Staska VP Sales & Marketing at the company and he told me about the company's TICKR heart strap which now has motion technology built in. It can tell you calories burned, speed and distance as well and can help you determine how to run more smoothly to avoid injury.

Trying to get to CES 2014

January 4, 2014

I am trying to get to CES and so far it has been a challenge. My morning flight was met with a late ride to the airport followed by the longest lines at JFK I probably have ever seen. The storm yesterday which turned out to be much milder than predicted, cancelled lots of flights causing chaos here at the airport. My flight is delayed six hours and to make matters worse the JetBlue WiFi in the terminal doesn't work.

How Wearable Tech Made Corning's Day Made of Glass Obsolete

December 24, 2013


If you want to marvel at the future of wearable technology as well as augmented reality, take a look at this video from Atheer Labs which shows just how fast things can evolve before our eyes. Just a few years back Corning wowed many with their Day Made of Glass video series which envisioned a world where every surface was intelligent thanks to their smart-glass solutions. Now however we see that augmented reality in many ways alleviates the need to add glass to every surface we come in contact with.

Almost overnight the concept of wearable technology has wiped out potentially tens of billions of dollars of extra spending to touch-and-display-enable our world… Wow. Talk about a disruptive technology – smart glass getting disrupted by smart glasses.

Tech Pioneer Philippe Khan Speaks at Wearable Tech Expo Next Week

December 5, 2013

Philippe Khan is one of the tech entrepreneurs and visionaries who really defines the term successful serial entrepreneur and inventor. In the 1980s he was CEO of Borland, the company which made a number of programming tools and eventually purchased Paradox, the most-popular full-featured PC database program. TMC, the company where I am CEO ran on both Turbo C and Paradox in the eighties and I was the person in charge of the programming and running IT at the time. I first used Turbo C in college on a 286 clone that I believe ran at 10 or 12 MHz. Thankfully Turbo C was a fast compiler.

Dell Tablet Ad Takes on Apple and Android

December 3, 2013


Microsoft is having a tough time this holiday season - lets face it, Wal-Mart alone sold 1.4 million tablets on Thanksgiving. This is exactly why the company and its hardware retail partners and Intel desperately need a piece of the tablet pie.

The result? The companies finally put out an ad - really its a Dell ad for the Venue 8 Pro which is worth watching. It features a traveler on an airplane who has no space and is still able to work with his office apps and more.

I am left wondering though - since Microsoft is now the proud owner of Skype - a consumer technology which could entice potential buyers, why not mention it in the ad somewhere?




Should We Shop on Thanksgiving?

November 28, 2013

If there is one thing that's made this country and many others great, it's tradition. I don't mean to get all Fiddler on The Roof here but many traditions are fantastic. Like family dinners, brunches and other things which have positive societal impact. One of these of course is Thanksgiving where families gather together and spend the day.

Microsoft Strikes Back at Chromebook

November 27, 2013

Amazon’s second most popular laptop result when you search for the term and sort by best sellers is the following Samsung Chromebook. Moreover, Chromebooks have been popular on Amazon for quite some time. As if the threat from smartphones and tablets weren’t enough to scare the daylights out of Microsoft’s PC division, the Chromebook threat seems to be really inflicting damage. This is the reason Microsoft is “striking back” with an ad campaign featuring Pawn Stars cast explaining a Chromebook is not a real laptop, doesn’t work when there is no WiFi and goes on to explain that Google tracks you in order to show you ads and of course there is no Microsoft Office.



This is negative advertising at its finest – it is interesting though that Microsoft has to explain a lot about Chromebooks before it can bash them.

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