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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VirtualPBX Invented the UCaaS Space. This is What They're Doing Now.

In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early is an...

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MasterStream ERP Expands Carrier Offerings

MasterStream, the complex quoting engine of many of today's carriers has been successful at working with enough carriers that they provide 15...

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Why We will need Voice Services

  Last week I wrote about Fax.  I figure I should write about Voice.  Not because I’m leaving voice out, but because I...

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How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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Why IoT Companies Will Soon be Chasing Lumavate

September 5, 2017

Few people have heard of Lumavate but at the conclusion of this post you'll be convinced that they likely point to the future of at least one segment of the IoT market.

Before we get into the company, lets delve into the company's latest news. Don Brown has led a $2 million dollar seed investment.

The reason this matters has to do with integration.

Dr. Don Brown is someone who gets a fraction of the press he deserves. If he lived in Silicon Valley, the tech media would worship him 24x7. Because his last company was located in Indiana, he flew somewhat under the radar of the general media while revolutionizing the way trillions of dollars were spent in the call center market.

I first met Don when he launched Interactive Intelligence around 1995.







Tunnel is the Professional way Call Centers Text Customers

September 4, 2017

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers.





There is no shortage of vendors who will allow your call center to send text messages via an API.

Roku IPO Reminds us Tech is an Oligopoly

September 3, 2017



Roku is a company that defied the odds - competing in a market with Apple, Google and Amazon and somehow persevering by making superior products in what is without a doubt a highly commoditized space. To make matters worse, Google and Amazon really don't seem to care too much about profitability - Amazon in general and Google/Alphabet for its businesses beyond search.

Still, despite the challenging competitive environment, Roku has persevered and done well.

The company's investors are about to partially cash out via an IPO and in its filing documents it tells us that two of its most popular services, YouTube and Netflix pay them virtually no money.

Tech is an oligopoly of sorts. In 2015, Om Malik wrote about the winner-take-all nature of Silicon Valley.

Here is an excerpt:

This loop of algorithms, infrastructure, and data is potent. Add what are called network effects to the mix, and you start to see virtual monopolies emerge almost overnight.











Watch out Slack, Here Comes Flock

September 2, 2017

There is no shortage of competition for the enterprise messaging customer. Slack is the acknowledged leader but Cisco, Microsoft and everyone seems to want to get in on the market. The latest is Flock, a cloud-based team collaboration service, which has attracted 25,000 enterprise users and customers including Tim Hortons, Whirlpool and Princeton University.

According to Bloomberg: 
A teenage entrepreneur who became a millionaire by 20 before sharing a billion-dollar fortune at 36, Bhavin Turakhia isn’t afraid to think big. Now he’s putting $45 million of his own money into building a rival to Slack and other office messaging platforms.

The bottom line is the price Flock will charge is more than $3 per user less than Slack.


Does This Stat Show IBM was Wrong about Telecommuting

August 31, 2017

7% or less than 2 out of 25 workers feel productive in the office during normal business hours According to a recent FlexJobs survey on remote work. 66% of professionals believed that they would be more productive if they worked remotely.

The reasons cited in favor of remote work? 76% wanted "fewer interruptions from colleagues and fewer distractions," 70% sought to "reduce stress from commuting," and 69% preferred to avoid "office politics."

How do these stats square with the strategy changes by companies like Yahoo! and IBM to move people back into the office? Without passing judgement - in both of these cases the companies faced tough competition and weren't performing up to expectations so maybe a change was made in the hopes of an improvement.

Perhaps these two cases are outliers.

When we look at the stat regarding 76% of people wanting less interruptions and distractions, how does this align with the move to the open office environment?







Lack of Cybersecurity Training Just Cost 8 Million Dollars

August 31, 2017

The Cybersecurity problem gets worse by the day and as we have covered before, there is an increase in attacks targeting money-transfer. In fact, while ransomware isn't going away any time soon, the sheer amount of money which can be scored from a wire transfer scam is so enormous that ransomware pales in comparison.

As we just wrote:

  • Money transfer attacks occur when company employees are tricked into wiring money to a hacker account through what looks like a legitimate email from their boss or other authorized authority. By hacking mailboxes, malicious users can learn patterns and terms used by an organization and subsequently use these terms against them. Tens or hundreds of millions of dollars are lost by corporations each year through such attacks.

Some time back we wrote about Portnox and how they add visibility and control to help secure networks.

Hypocritical? Apple Comes out as Pro Net-Neutrality

August 31, 2017

Apple, like much of Silicon Valley is pro Net Neutrality. In a letter titled: In the Matter Restoring Internet Freedom sent to the FCC today, the company laid out all the reasons we need an open Internet.

Here are the salient points:

  1. An open internet ensures that hundreds of millions of consumers get the experience they want, over the broadband connections they choose, to use the devices they love, which have become an integral part of their lives.
  2. We work hard to build great products, and what consumers do with those tools is up to them—not Apple, and not broadband providers. 
  3. Consumers must be allowed to access the lawful internet content,applications, and services of their choice.
  4. No paid fast lanes. 




Burning Man Live Stream

August 31, 2017

Coinbase: Killing the Goose that Lays the Golden Cryptocurrency

August 31, 2017

How Bitcoin and the Free Market can Screw up Bitcoin and the Free Market

The beauty of cryptocurrencies and ICOs is there now a way for tech to take on governments and allow consumers access to an alternative to government controlled “money.” Bitcoins and related currencies are a libertarian dream – allowing people from repressed countries such as Argentina, China and others to take their money out of these financial prisons if they so choose.

In 2013 we detailed the 15 reasons bitcoins were better than gold, we then reiterated it is Gold 2.0.  In January of this year we charted Bitcoin according to the Tech Hype Cycle and predicted the price would break out based upon how technology adoption works.

Google Could Lose it's Trademark

August 21, 2017

Is Google a generic term like KleenexDumpster and Realtor- unworthy of protection with a trademark symbol? The case is pending.

Dr. Wikipedia tells us:

A trademark is said to become genericized when it begins as a distinctive product identifier but changes in meaning to become generic. This typically happens when the products or services with which the trademark is associated have acquired substantial market dominance or mind share, such that the primary meaning of the genericized trademark becomes the product or service itself rather than an indication of source for the product or service. A trademark thus popularized has its legal protection at risk in some countries such as the United States and United Kingdom, as its intellectual property rights in the trademark may be lost and competitors enabled to use the genericized trademark to describe their similar products, unless the owner of an affected trademark works sufficiently to correct and prevent such broad use.



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