Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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Gesture-Based Eye-Tracking, Hand-Sensing Tech Coming but What of Standards?

January 22, 2013

Microsoft certainly popularized gesture-based computing with the Xbox Kinect but it seems one of the next areas where this sort of interface will have a big impact is in your automobile. Hyundai in fact unveiled a concept car recently which allows the driver to turn virtual knobs and choose from a menu using just their eyes.

Hyundai eye control technology

Hyundai virtual knob turning demonstration

Other areas are ripe for gesture control as well – Samsung is using the technology in its televisions and Leap Motion is using it to control PCs and laptops.

The logical question to ask as we enter this brave new world of gesture-based computing is what about standards?

Posted in Amazon, Android, Apple, Consumer Electronics, Gadget, Technology

Tagged: android, apple, apple television, apple tv, appliance, eye-tracking, gesture computing, gesture control, hand-sensing, hyundai, laptop, microsoft, pc, samsung, smart devices, touch interface : Related Tags: gesture based, based computing, gesture, interface, control, market

Temple Run 2 Impressive

January 21, 2013

One of the most addictive iOS and Android games on the market has to be Temple Run but in recent months addicts may have switched to Subway Surfers. At least this is the case based on the informal research I have been doing among my kids and their friends. Now Temple Run 2 is out for iOS and it is really visually stunning. Its a great game with outstanding graphics.

Tagged: android, apple, game, ios, subway surfers, Technology, temple run : Related Tags: temple

ITEXPO Miami 2013 Show Guide is Up

January 21, 2013

The show guide for ITEXPO Miami 2013 is available - its 90 pages and has essential information you need to plan your week at the show. The PDF is about 11MB in size and has the exhibitor list, collocated events, keynotes, most of the conference content and details on how you can win a new Jeep at the show.

We hope you find it useful and see you at the show Jan 30th-Feb 1st at the Miami Beach Convention Center.

Posted in ITEXPO

Tagged: itexpo : Related Tags: itexpo miami, miami

7 Things The Atari Bankruptcy Teaches us

January 21, 2013

Research tells us a positive outlook is linked to a healthier life. With this in mind, Atari's bankruptcy has so many positive takeaways worth focusing on. Before we go any further, it may be worth informing you of an excellent article on this sad situation from contributing TMCnet writer Steve Anderson. One point I’ll make for those of you who may not be aware – Atari is one of the companies that got me into technology – I played the company’s Pong when I was a kid and instantly fell in love.

Posted in Apple, Consumer Electronics, Gadget, HTML5, Microsoft, Technology

Tagged: atari, centipede, kinect, microsoft, pong, space invaders, xbox : Related Tags: atari, company, technology, still, being, video

A Trip to the Corning Museum of Glass

January 21, 2013

Over the past five years or so, glass has evolved from being just a display for our technology to the interface itself. If you dismiss all prior and unsuccessful attempts where a stylus was used, the iPhone began this trend. Now the terms smartphone and tablet are virtually synonymous with a touch-based interface which relies on glass. Corning, the company behind Gorilla Glass proudly counts just about every company in tech as its customer and says it has its glass installed on over a billion devices including products from Samsung, HP, Dell, Lenovo and Sony.

Posted in Android, Apple, Broadband, Consumer Electronics, Gadget, Google, Networking, Optical, Technology

Tagged: corning, fiber fiber optics, glass, gorilla glass, optical fiber : Related Tags: optical fiber, plain english, glass corning, smartphone tablet, museum glass, glass

Wearable Computing: Your Hand Becomes the Keyboard

January 19, 2013

There all sorts of companies working on glasses which they believe will either replace or augment the smartphone. Question is, exactly how do you type on such a device? The answer according to Google is to project a keyboard on your hand and to type on it using your other hand. This according to a recent patent application the search company filed which utilizes a laser.

Posted in 4G, Android, Consumer Electronics, Gadget, Google, Technology

Tagged: augmented reality, glass, google, google glass, laser, star trek, wearable computing : Related Tags: projection keyboard, laser pattern, action finger, virtual keyboard, patent application, keyboard

Tactus: The Huge Smartphone Advance You Don't Know About

January 18, 2013

Ever hear of Tactus? The company develops an ultrathin membrane that sits over the display of any touchscreen device that is also essentially invisible when not in use. But should you abruptly desire the use of actual keyboard buttons beneath your fingertips, the Tactus membrane will suddenly spring into action on demand and magically create a raised and fully operable 3D set of keyboard buttons for you. Suddenly your touchscreen has an actual keyboard on it.

Posted in Blackberry, CES, Consumer Electronics, Gadget, Technology

Tagged: ces, kickstarter, tactus, touchfire : Related Tags: keyboard buttons, actual keyboard, keyboard, touchscreen, membrane, tactus

Be at the SDN Workshop at ITEXPO

January 18, 2013

One of the most important trends in networking and communications is software defined networking or SDN. At your request we have put together an SDN preconference at ITEXPO in Miami which teaches you everything you need to know about this emerging topic. Come to the show and boost your career and company by staying on top of this hot trend which is transforming networking the way virtualization has transformed computing.

What you’ll learn at the show on January 29th:

Detailed overview of SDN
Examination of the technologies and components involved in SDN
Summary of the use cases of SDN
Comparison of the players involved in moving SDN forward
Expert analysis on what SDN could mean for networking as we know it.

I hope to see you there.

Posted in ITEXPO

Tagged: itexpo, sdn, software defined networking, virtualization : Related Tags: networking

HTML5 Finally Eating Apple's Profit

January 18, 2013

I have discussed for some time how HTML5 will loosen Apple’s grip and decrease the amount of revenue the company makes from apps. Case in point, Amazon recently started touting the Cloud Player app which runs on iOS but allows you to purchase songs via HTML5 using the web browser Safari. The point is by using the web, Amazon sidesteps the 30% cut Apple usually takes from sales which take place via apps on their platform.

How painful will this be for Apple?

Posted in Amazon, Apple, HTML5

Tagged: amazon, apple, html5, itunes, music : Related Tags: apple, amazon

StartUpCamp 7 at ITEXPO Miami has Heavy Hitters

January 18, 2013

StartUpCamp 7 at ITEXPO in just over a week will not only have past Apple CEO John Sculley as a keynote speaker it will have an all-star panel of judges outlined below:

Craig Walker, CEO of Firespotter Labs, a telecom focused incubator that's launched UberConference, Nosh, NoshList and Jotly since its founding in April 2011.
Jeff Uphues, Vice President, Cbeyond, a leading communications provider that delivers cloud services and communications to SMBs.
Gerry Dehaven, Senior Partner, QAdvisors, a top merger and acquisition firm deeply rooted in technology, communications and business services.
The panel will be moderated by serial entrepreneur Gary Pudles, CEO of AnswerNet which was recently named a 'Best Run Company' by SmartCEO.

Come check out and vote on the top startups in sunny Miami. Register here.

Posted in Apple, ITEXPO

Tagged: apple, itexpo, john sculley : Related Tags: startupcamp itexpo, communications

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Communications and Technology Blog - Tehrani.com