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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Is it Too Late to Get Into the Smart Home Market?

Nest is doing a number on HVAC companies the way the iPod and iPhone did to music players and phones. Yet, as...

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2018 (Likely Wrong) Predictions

Last year, I refrained from making any telecom predictions.   And no one complained.  And this year I was content to continue down...

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20 Years Later, Dialpad Disrupts Communications Again

History was made this week As Dialpad launched a free version of their UCaaS platform for up to five users. This amounts...

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MegaPath Leverages Years of Experience to Lead in SD-WAN

MegaPath is in a unique position in the SD-WAN space as they were on the leading edge of the MPLS curve...

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Value Added Services In IoT

A couple of months ago, I had the opportunity to speak at TechXLR8 Asia in Singapore.  It was a dynamic conference covering...

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TELoIP Brings SD-WAN to Companies of All Sizes

The market predictions for SD-WAN growth show a hockey-stick. What is most interesting about this growth is it’s literally across the spectrum...

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SD-WAN is Booming and Airespring is Providing its Customers Innovative Solutions

SD-WAN is eating the WAN, cloud and IP communications all at once. We’ve all seen the amazing projections of market growth but...

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Why Apple's Dropping its Pants With New iPad Price

March 21, 2017

This new device is a dramatic departure for the company... Here's why



If you look at the innovations of the iPad over the years, the device has gotten significantly more powerful as well as lighter with each iteration. The company pioneered a Smart Cover and a Smart Keyboard and even launched a pencil - although, they didn't pioneer that... In fact it was avoiding the use of a stylus that got the company to where it is today...



Shock! IBM Reverses Telecommuting Policy. Here's Why

March 21, 2017



It's mind-boggling. It's incredible. The biggest news in tech culture is without question  the reversal by IBM regarding a telecommuting policy which will affect thousands of people.

This is staggering because IBM was actually famous for letting and even pushing people to work from home. I've been at the company's headquarters and asked management about how they do it - over a decade ago, before the trend was common and they told me they have a set of technologies and management procedures to ensure it works well.



10 Seismic Communications Trends Creating Billions in New Value

March 20, 2017

People need not apply in our brave new communications future





Communications was once a person-to-person mechanism allowing individuals to collaborate or share information with others. The move from traditional phone networks to VoIP, from wired to wireless, from voice to chat all involved two or more people at the ends of conversations.

The next wave however will represent the largest shift in our lifetimes - the most important communications innovations in the next decade will transcend people.

Excited to Judge #AARPInnovationAwards for Caregiver Solutions

March 13, 2017

Mitel Analyst Day 2017 Live Blog

March 7, 2017

Past live blog 2015. Here are the complete slides.

8 am: CEO Rich McBee takes the stage.

The company won’t overpay for a company but will look for strategic acquisitions. Digital transformation is a key element of their strategy – they will provide software and services to their installed base.

650 IBM Blockchain Workers Look to Save us Billions

March 5, 2017

IBM was early to Linux - one of the first major companies to promote the open-source OS and as a result they had years of growth, riding on its coat tails. Now, blockchain is the hot area for the company. Another bet on the future like the $100 million spent on advertising consulting in 2014.



With the blockchain investment, IBM isn't getting into virtual currencies per se - they are looking to instill trust in transactional data as the technology allows all parties to have their own live version of this information and can ensure there has been no tampering.

The low hanging fruit for this technology - pun sort of intended, is shipping, where dozens of people are involved in getting a shipment to leave or enter ports. A single missing document can delay a shipment enough to spoil millions of dollars or more of inventory.





Yes, Bitcoins are Gold 2.0

March 2, 2017



We weren't too surprised to see that a bitcoin is now worth more than an ounce of gold... Coming in at a record, $1,251.32! After all, in 2013 we shared 15 reasons bitcoins are better gold

Here are just a few of the bullets from that post:
  • Bitcoins are gold 2.0
  • Customs
  • Transaction fees
  • Gambling
  • No commodities correlation
Bottom line - the virtual currency is now more valuable than the physical.




Uber News Involves Sexual Harassment While Waze Competes

February 22, 2017




The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post from Susan Fowler. USA Today reported that hours after the blog was posted, Uber opened an investigation led by Liane Hornsey, the company’s new chief of human resources and former Attorney General Eric Holder.

There is never a good time to have news like this take over the collective consciousness but when a Google-funded company, Waze decides to make noise about its ride-sharing competition... You know the stars aren't aligned for you.

We first broke the news about the ride-sharing plans Uber had up its sleeve last August but just today, the company says it will expand this service to new cities.
Waze's prices also differentiate it from Uber and Lyft. According to the Journal, a ride from downtown Oakland, Calif. to downtown San Francisco costs a mere $4.50, where the same trip using either UberPool or Lyft Line is $10.57 and $12.40, respectively.






Mexican Call Centers Will Steal Jobs Thanks to Deported Workers

February 22, 2017

We'd like to start this post by mentioning we aren't taking any politician position - only pointing out that Mexico will use new workers who are deported from the U.S. to steal jobs from American workers. In other words, the jobs will go with the talent in many cases and unless we add a tariff to phone calls, they will be able to easily interact with U.S. consumers and business just fine.

It's just one facet of a complex problem worth considering.

Forward This Post to Employees To Protect From Hackers

February 22, 2017



Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to reduce the chance you will be hit by a cyberbreach such as malware or cryptolocker ransomware. Without further ado - here are the 5 Habits That Could Cause a Data Breach at Your Company

1. Clicking on random advertisements: Cybercriminals have been using fake advertisements to disguise malicious software for decades.



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