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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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External Battery Power Bank for Microsoft Surface Book

If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for...

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Back from Hiatus and what Went on at MWC - The 5G and AI Hype Game

  After a short blog hiatus, I am back in the blogging saddle.   The integration of Dialogic CCD into Sangoma has been...

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Target and Casper, Retail is now like Telecom

May 25, 2017

Retailers are now a lot like broadband providers

Casper sells a mattress that rolls up and comes in a box and has rave reviews as well as a massive marketing budget which we've witnessed on the web, TV and radio. The company bills itself as the Internet's famous mattress.

Target is a retailer with nearly 2,000 stores under increasing pressure from the Internet's favorite reseller, Amazon.

For years, people in telecom have discussed why carriers like AT&T and Verizon don't want to be purely "dumb pipe" providers, they want to provide more enhanced services such as home security, business firewalls via NFV, OTT alternatives to Skype and more. That more is quite often programming aka content aka video programming.

Bottom line, retail is now like the telecom business where retailers need to diversify from distribution to content. In the same way, retailers need to diversify from distribution to products.

Carriers need to diversify because broadband is a commodity.

Hey Luddite CEO, Your @ss is Fired

May 22, 2017

The Luddites were a group of English textile workers and weavers in the 19th century who destroyed weaving machinery as a form of protest. The group was protesting the use of machinery in a "fraudulent and deceitful manner" to get around standard labor practices.Luddites feared that the time spent learning the skills of their craft would go to waste as machines would replace their role in the industry.

These Luddites were workers but what happens if you happen to be CEO and aren't on the leading-edge of tech? We now have our answer - you can be fired.

Cybersecurity Fail: Microsoft Responds to WannaCrypt Outbreak

May 13, 2017

Three years ago Microsoft stopped supporting Windows XP but this doesn't mean people stopped using the OS. Sadly, it is embedded in many systems from military to healthcare among many others. One of the challenges for companies running these older systems is exploits which can attack newer operating systems also affect XP - but since Microsoft doesn't patch the OS anymore, these systems become sitting ducks for attackers who learn about the exploits via public system patches.

This past week, a slew of ransomware attacks took place across the globe thanks to leaked information from US intelligence on how to take advantage of security holes in various Microsoft operating systems.

These attacks targeted healthcare and telecom among other industries and could cost lives. Over 57,000 computers have been targeted and the attacks have hit over 99 countries!

Microsoft responded by patching Windows XP - an unprecedented step which acknowledges that the hackers are winning the war against our technology. 

What The U.S. Tax Code can Learn From Ransomware

May 6, 2017

U.S. citizens in Little Rock Arkansas pay the same federal income tax as those in New York and Beverly Hills - even though the latter two states also have high state income tax and NYC even has a city income tax! According to Business Insider, here are the vital stats on this city with the lowest cost of living - Little Rock:

Median rent: $785

Median home value: $151,600

GENBAND Enables Carriers to Take On Silicon Valley

April 18, 2017

In 2010, we told you Genband has become a mini Alcatel-Lucent for all practical purposes and we couldn't help thinking of this, almost a decade later as we sat, discussing the latest happenings at the company. GENBAND is actually not only a company delivering hardware and software, they have become a cloud-enabler for carriers worldwide. For example, Deutsche Telekom has a consumer app based on Kandy.

Who is GENBAND today? They are becoming the ultimate enabler of carrier communications solutions.

New Flowroute Customer Onboarding Platform Lubricates CSP Porting

April 17, 2017

Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely at helping these companies deliver an excellent experience for companies migrating to their services.

In a recent meeting with Dan Nordale and Dave Rich, they told me they asked themselves, "Why is it so easy to get a gmail account but not so easy to get telecom configured for business?"

And thus the Flowroute mission was born.

The company helps its customers in the following ways:

  • Onboarding API: Through an Onboarding API, Flowroute helps communication service providers manage the lifecycle of customer onboarding, from order submission to completion.
  • Bulk port orders: Gives CSPs the ability to create and manage thousands of port orders at once through the its web-based application.
  • Real-time event updates: Provides end-users access to the entire onboarding journey, including real-time messages from Flowroute’s number and porting experts.
  • Number feature automation: Enables automated configuration of CNAM, E911, call routing and name assignments during onboarding.
  • Quality Control: Sends automated verifications to confirm phone number transition through NPAC, the National Portability Administration Center.
The most impactful statement made in the interview "90% of enterprises run their PBX inside a firewall." It will flip in five years. Meaning we ar going from UC to UCaaS.

And as enterprises move to the cloud, Flowroute is trying to take away the pain of delayed ports and minimize the exposure customers have to tech issues.

By automating and approving onboarding, they help carriers expand their product sets as they no longer need to focus as much on these areas.

Konftel Goes BIG and small in Conferencing

April 16, 2017

The BIG news from Konftel is they hope to solve the huge headache most people experience when trying to set up the conference phone in a meeting. How? The Konftel 300IPx (we will refer to this as hardware) and Konftel Unite mobile app (we will refer to this as software) work together so a single click is all it takes to join a meeting.

Many of us techies have in-car navigation which could costs thousands of dollars yet we prefer an app - Google Maps, Waze, etc. This is the same idea but the 300IPx does have a small screen as well if you want to use it.

We had a recent discussion with Torbjörn Karlsson and Stefan Eriksson and they told us all about the solution and how it works.

The hardware has NFC, allowing a quick connection with your phone - unless it's an iPhone, because Apple has decided the masses don't need NFC at the moment. 

CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

April 16, 2017

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell and rule not only desktops but servers.

This is what I thought of when I met with Todd Carothers of CounterPath. The company pretty much dominates the SIP soft-client space on mobile devices. 

Now, as companies are moving to UCaaS, CounterPath sees an opportunity to parlay their strength in mobile software into a complete package.

Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation

April 15, 2017

Alcatel-Lucent Enterprise is making progress becoming a communications enabler and thereby an enabler of digital transformation via Open Rainbow, their "enterprise Whatsapp" solution which allows a company to customize communications solutions for various markets.

We first covered it in 2016 and there are now 40-50 low-level APIs allowing integration with applications in hospitality - room service for example, retail and more.

Moreover, the company tells us their solution is superior to OTT solutions such as social networks as the customer relationship stays within the control of your organization. Also, with routing, scheduling and communications control - you can be sure you're on the right side of various regulations which your industry may have to comply with.

The company's "no-memory APIs" allow fully anonymized calling for solutions which require such privacy. For example public services in France...

Will the FCC Ban Talking on Flights Next?

April 11, 2017

We realize this is a controversial topic as many people didn't want internet on flights, let alone calling. Having said that, Your's Truly has turned on WiFi Calling on his phone and does occasionally talk in the iPhone mid-flight. The connection isn't usually that great and it is very difficult to hear with all the background noise from the engines. Also - because the upload speed is generally severely limited, the other party will often be challenged to hear you clearly.

The minor inconvenience fellow passengers face from a nearby phone call is certainly far less than noise generated by people talking around you.

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