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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Yes, Fonality, I am Skeptical (of the VoIP Sector)

Apparently, one slightly snarky tweet and a single line item in Tidbits - "A head scratcher: Fonality got bought by Netfortis....

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Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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Coriant Hopes to Help Carriers Move to NFV and SDN

April 18, 2016

Earlier this year, Coriant, shared a study of more than 80 network operators and found the following:

A reported 80 percent of them showed a high interest in using SDN to make their networks better and more capable of handling the demands of a mobile clientele.

Not surprisingly, the company has been doing its best to establish itself

 as the go to resource for these operators as they make the shift into these new areas. In fact at MWC16 they introduced the Transcend Packet Controller which Extends SDN control from transport to IP/MPLS Networks. It further enhances multi-layer optimization and improves service performance in IP/MPLS based mobile backhaul and carrier aggregation networks.

RIP Art Rosenberg

April 17, 2016

I just learned of the passing of one of the finest telecom analysts around - Art Rosenberg. I've known him through many decades and health issues. I got the sense he would always be with us because he seemed to be such a fighter.

What was unique about Art was not that he was opinionated - all analysts are to some degree, it was that he took every opportunity to share his views with you and was always immensely convincing.

He didn't do the job because of the paycheck - he seemed to love what he did. Hi truly lived communications.

I like to think that many of the other analysts in telecom learned a lot from Art...





Sennheiser TeamConnect: An Innovative Mobile War-Room in a Briefcase

April 16, 2016

One of the most innovative products I’ve seen this year in the UC space is the Sennheiser TeamConnect, a high quality, wireless conferencing solution. Here is the situation: you want to set up a conference call in a room which isn’t wired for conferences. You open a briefcase, take out a few pucks and place them around the table and voila, everyone is immersed in high quality audio.

 

Smart Technologies Adds Ludicrous Mode to Your Corporate Productivity

April 15, 2016

Ludicrous Speed from the Mel Brooks movie Space Balls


Speed is everything in business. It just is. It’s better to be quick than right because if you have a culture of speed you can adjust and get it right before the next guy or gal has a chance to even start copying you. Moreover, thanks to the internet, the ability to roll out new ideas as services where the cloud supports infinite scale means we are almost at the point where ideas and reality are directly connected.


API of the Week: IntelePeer is UC Glue for Microsoft and Cisco

April 15, 2016

Some years back, there were ads on TV for BASF – touting the fact they don’t make the products you use, they make them better. In the UC space, this is the position IntelePeer plays.

Specifically, IntelePeer Cloud Communications is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses and contact centers. Through the CoreCloud SIP and Atmosphere contact center management services, IntelePeer customers can transition to complete, IP-based communications and contact center management solutions.

Mitel Buys Polycom: The Good and Bad

April 15, 2016

This post has been updated on April 15, 2016 at 4:30 pm with feedback from Wes Durow, CMO of Mitel. Also, it turns out we broke the news on the potential of this merger even earlier than thought... December of 2015.

Last month my fellow TMCnet blogger Peter Radizeski broke the news that Mitel was buying Polycom – so if you’re a TMCnet reader, once again, you got in front of this news. Peter had more thoughts on the matter today as it became clear the acquisition was happening.

Riverbed SteelCentral UCExpert Maximizes UC Quality on Avaya, Microsoft and Cisco

April 14, 2016

Communicating via quality voice and video conversations is essential for keeping happy employees, partners and customers. Perhaps most importantly, ensuring quality conversations is a big part of your job security. It doesn’t matter if you’re an MSP, VAR, Interconnect, channel or the IT director, it’s your position on the line when things don’t work right.

Fortunately for you and your career, there is Riverbed and their latest version of SteelCentral UCExpert which is designed to help solve your quality problems.

Hiring Millennials? Fortune Favors the Prepared

April 14, 2016

Six years ago I covered Cisco’s Quad, enterprise social network strategy that was a great idea but likely didn’t succeed because it was sold top-down the way Cisco is accustomed to selling things. It turns out social, needs to be bottom up to succeed. In fact just so many things these days seem to be this way. In many ways, Apple is to blame for this trend over the past decade but the web browser also became a bottom up install as workers forced companies into supporting web access.

Digital Transformation is Powering Vertical's UC Growth

April 13, 2016

Industry veterans remember some of the big mid-market brands in the nineties like Vodavi, Comdial, Artisoft and Vertical Networks. Artisoft purchased Vertical Networks, rolled up the other very well-known brands, changed the name to just Vertical and then went completely dark for years. Any other industry would have forced the company out of business for seemingly leaving the space. Telecom is different though because there was a loyal installed base and resellers pushing these products in the market – even when the big media companies like TMC rarely if ever heard from the company.

SD-WAN, the Best Bang for Your IT buck

April 13, 2016


My most recent video interview (Fall, 2015) with Kevin Gavin of Talari Networks (seated to the right)

I just had a chance to interview Kevin Gavin from Talari Networks – I’ve known him for years, going back to his ShoreTel days and I also covered Talari around the time he joined and named it a company to watch. He is very knowledgeable about tech and telecom. In this recent video interview I had with Kevin, he touts added benefits of SD-WAN like making the network more holistic.

I saw him most recently a few weeks back where he told me that 2.5 years ago when he joined the company, the space really didn’t exist. Furthermore, they had to sell the category as well as the product.




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