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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What's Driving IMS Today?

IP multimedia system (IMS) network architecture has been around for a long time.  While it was originally conceived for mobile IP...

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Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor It has been called the “data storm;” due to increased online video usage, the cloud, and mobile...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Should We Shop on Thanksgiving?

November 28, 2013

If there is one thing that's made this country and many others great, it's tradition. I don't mean to get all Fiddler on The Roof here but many traditions are fantastic. Like family dinners, brunches and other things which have positive societal impact. One of these of course is Thanksgiving where families gather together and spend the day.

Microsoft Strikes Back at Chromebook

November 27, 2013

Amazon’s second most popular laptop result when you search for the term and sort by best sellers is the following Samsung Chromebook. Moreover, Chromebooks have been popular on Amazon for quite some time. As if the threat from smartphones and tablets weren’t enough to scare the daylights out of Microsoft’s PC division, the Chromebook threat seems to be really inflicting damage. This is the reason Microsoft is “striking back” with an ad campaign featuring Pawn Stars cast explaining a Chromebook is not a real laptop, doesn’t work when there is no WiFi and goes on to explain that Google tracks you in order to show you ads and of course there is no Microsoft Office.



This is negative advertising at its finest – it is interesting though that Microsoft has to explain a lot about Chromebooks before it can bash them.

Do Intel Retail Stores Make Sense?

November 15, 2013

Decades back Intel research showed them that people buying computers powered by their processors didn’t know who made the processor. Many people in fact thought the manufacturer of the computer such as Compaq made the CPU. This revelation launched a multibillion dollar advertising campaign focusing familiar slogans like “Intel Inside.”

Intel has since firmly established itself in the mind of consumers but the challenge the company faces these days is ARM-based products are proliferating by the billion – embedded in smartphones, tablets and other devices where low-power is important.

Fenero Aims to Disrupt Cloud Contact Center Pricing

November 13, 2013

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want to add more people or features such as analytics, etc. and you pay more. Some vendors offer an all-inclusive solution of course meaning the only variable is the number of seats but regardless, the model has been fairly static for the past few decades – starting back in the nineties when the term ASP was what we used to describe the space.

GigSky Wants to Easily Connect You Everywhere

November 12, 2013

One of the largest challenges international travelers have is staying connected at affordable and easy-to-understand rates. The last time I was in Europe I was fortunate enough to have a portable WiFi device with me that gave me free access to 3G. I happily streamed music in the gym and would occasionally look at my phone ad notice the WiFi icon was missing for some reason. My stomach would drop whenever this happened as I had no idea how long I was streaming at local roaming rates.

ZipWhip: What if Every Phone Number Could Text?

November 12, 2013

Back in 2005, yes, 2005 I wondered when WiFi phones would allow text messaging – I suggested there was an opportunity for companies to take advantage of the merging of the VoIP and consumer electronics spaces. Of course eight years later the world is a different place. The iPhone was two years from being introduced back then, Blackberry was in the early days of becoming king of the smartphone market and Microsoft and Nokia were strong players. Now Apple and Google are dominant and the others mentioned above are scrambling.

Amazon and Obamacare Call Center News

November 11, 2013

I’d like to thank the many hundreds of you who registered for the call center webinar I moderated today about Amazon’s Mayday button. It was truly great and I was blown away by how the companies (many in the Fortune 500) attending the webinar were so far ahead of the curve compared with typical organizations. For example when asked how many companies were looking to transform customer service from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiators in the market, a whopping 83% responded in the affirmative. Wow!

Cisco says NFV to be a Revolution

November 5, 2013

Shocking words from an equipment provider?

Jared Headley who heads up Cisco’s service provider mobility marketing said to me recently, “We still believe the best way to simplify service delivery is to virtualize it, put it on COTS and really drive virtualized service chaining instead of physical plug-in router blade chaining for delivering services across the mobile network.” He continued to say this will drive costs down 40-45% in the first year while changing service delivery speed from months to weeks. He called this a revolution over the next couple of years.

He went on to say although this is generally considered “boring” stuff because it is back-end related but he emphasized this is what makes operators more agile.

Texting While Driving Laws Don't Work

November 4, 2013





Let me start by saying texting-while-driving is dangerous yet it is something many continue to do. Moreover, government legislators who try to stop bad behavior, as usual think not of the unintended consequences of their actions. Instead they feel good about themselves when they pass laws - even when these regulations don't work.

Here is the challenge... People ideally text by placing their phones high-up above the steering wheel so they can see their device and the road at the same time.





Vertu Rolls Out "Affordable" Constellation

October 31, 2013

Titanium, sapphire and calfskin are what you need to make the most expensive phones in the world according to Vertu who should know as this is what they produce. Each phone is assembled by hand – there are no production lines and it takes about two hours per device. Each craftsman places their name on the inside of the phone and it is not uncommon for customers to come meet them in person. This by the way is not unlike what happens in the supercar world where the craftsman who makes engines for the Nissan GT-R will also place his name on the engine.

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