Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Miss America to Drive Fitness App Adoption

January 18, 2013

Remember yesterday when senior editor here at TMC Peter Bernstein said fitness apps would be a fad? Well he may be dead right but he may be surprised to learn that Miss America used a fitness app and social platform called Fitocracy to get in shape. I must admit Business Insider describes it far more effectively than I do when they call it “Top Bikini Shape.”

Although Peter could be right – part of his point was that downloading a fitness app is like joining a gym – it’s using the fitness app which becomes more challenging over time.

Posted in Android, Apple, Consumer Electronics, Gadget, Social Networking, Technology

Tagged: android, apps, fitness, health technology, ios, miss america, smart health, wearable technology : Related Tags: fitness, america, peter, right

FCC Commissioner Adelstein Speaks at ITEXPO/Super WiFi Summit

January 17, 2013

Many people who read that former Apple CEO John Sculley is speaking at ITEXPO wondered why I didn’t mention former FCC Commissioner, Jonathan Adelstein is also speaking. I really didn’t have an answer except to say a post will be forthcoming on the matter. Here is that post.

Mr. Adelstein will deliver a keynote address on “Investing in America’s Wireless Future” at Super Wi-Fi Summit on Wednesday, January 30, at 9 a.m.

Posted in 4G, AT&T, Broadband, Consumer Electronics, FCC, Super WiFi, Technology, Verizon, Wireless

Tagged: fcc, itexpo, jonathon adelstein, super wifi, white spaces : Related Tags: adelstein previously, appointed president, previously served, adelstein, president, infrastructure

It's an App Eat App World

January 17, 2013

Peter Bernstein has a great analysis piece on how the Unilever/Slim-Fast empire is struggling in-part because the company was too slow to come out with an app as well as the fact that other competitors have expanded their offerings to match the company or even take the lead. Personal experience has shown that the majority of my friends and acquaintances are now using apps to track their fitness – running and/or eating via calorie counting.

It’s amazing to me that even a company which profits handsomely from items sold in grocery stores can lose share because it didn’t provide apps on smartphones. This is in contrast to Starbucks who I tweeted about earlier this week – they really think mobile and social are crucial to their future.

Posted in 4G, AT&T, Amazon, Android, Apple, Broadband, Cloud Computing, Consumer Electronics, Gadget, IP Communications, Technology, Twitter, Verizon, Wireless

Tagged: android, app, apple, easilydo, fitness, gadget, health, ios, peter bernstein, smartphone, tmc : Related Tags: calorie counting, company, peter, fitness, being, services

Awareness Ads Important but Often Forgotten

January 17, 2013

I'm sitting here at a restaurant called Tengda in Darien, CT a stone's throw from my office just thinking about how I came to know about this restaurant. You see I've eaten at Tengda before - but I didn't know they had a location right by my office. In fact when the weather is warmer I often walk here - its probably just over a mile away from TMC's River Park headquarters.

The point is I found out about this location through one of the daily deal sites - it was likely LivingSocial but perhaps Groupon.

Posted in Amazon, E-Commerce, Google, Search, Technology

Tagged: advertising, groupon, livingsocial, marketing : Related Tags: awareness, location, restaurant

New Bluetooth Tech Lets You Find Anything

January 16, 2013

With the tens of thousands of people roaming around CES its amazing that I ran into contributing writer to TMCnet - Doug Mohney. I actually saw him twice - without any planning. But now that I read one of his pieces from the show regarding tracking devices that will use low-power bluetooth and not run out of battery for a whole year, I have to wonder if he stuck one on me.

According to Doug:

Based in Florida, SSI America has been developing Bluetooth devices for over 12 years for large companies.

Posted in CES, M2M, Wireless

Tagged: Technology : Related Tags: virtual leash, sticker, devices, bluetooth, battery, stickers

Will Revealing Online Identities in China Change Advertising?

January 16, 2013

There is a great debate going on in the analyst community regarding whether Chinese regulations requiring Internet users in China to use their real names will boost revenue for search engine leader Baidu. We often hear that Facebook has more valuable traffic because all the users are known but this misses the point that purchasing intent isn't always known - even if you know who a person is online.

But having search intent which could lead to purchase intent coupled with the real name of a user which can be cross-referenced in CRM systems and demographically analyzed could lead to higher cost per click from advertisers.

In the US and EU there are all sorts of privacy laws prohibiting advertisers and other companies from following you too closely.

Posted in Google

Tagged: baidu, google, search : Related Tags: advertisers companies, intent, search, advertisers

Tehrani's Best of CES 2013

January 16, 2013

There was so much to see at CES – here are some of my favorites. Qi wireless charging, impossibly thin televisions and the smallest electric vehicles on the market are some of my top picks. I hope you like the video.

Posted in CES, Consumer Electronics

Tagged: ces, consumer electronics, led, q1, zigbee : Related Tags:

I Want Xbox IllumiRoom Now!

January 16, 2013

Microsoft really differentiated itself with Kinect and now it's touting IllumiRoomn as the next step in immersive gaming. The idea is images will be projected in your room beyond the display - allowing for the offline world to merge with the online. The company has showed similar demos before - at an ITEXPO some years back the company showed a video on the keynote stage of a desk where a screen was projected and interacted with items on the surface like a coffee cup.

The same technology was on display this past week at CES actually - just not from Redmond.

Is IllumiRoom a product we will see in the future or just a gimmick with a short shelf life? I am not sure.

Posted in CES, Consumer Electronics, Gadget, Microsoft

Tagged: illumiroom, microsoft, xbox : Related Tags: company showed, projected

See Blackberry 10 in Action on the Z10

January 16, 2013

Hold the phone - here is a sneak peak video of Blackberry 10 on the company's Z10 handset. The OS looks solid - perhaps not as intuitive as iOS but everything has a learning curve. Sure the video is in German so not extremely useful to much of my typical audience. Still, it gives you a good sense of what to expect from RIM in the future.

Posted in Apple, Blackberry

Tagged: apple, blackberry, blackberry 10, ios, rim, wireless, z10 : Related Tags:

ITEXPO: Meet the One Man Who FIRED Steve Jobs

January 15, 2013

ITEXPO in Miami, FL takes place in about two weeks and it is going to be awesome. I will be covering the show in this space and wanted to start off by saying how excited I am that John Sculley will be part of the show – keynoting StartupCamp7 – one of the most exciting events at the conference. You can learn more about the situation between Jobs and Sculley in Forbes and on Tom Keating’s blog.

It’s worth noting that there is controversy as to whether Jobs was fired or demoted but whatever specifically happened is not as important as the fact that the incident started a cascade of events which changed music, entertainment, computing and mobility forever.

Posted in Apple, ITEXPO

Tagged: apple, itexpo, john sculley, startup, steve jobs : Related Tags:

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