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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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ITEXPO will help Explain the Coming Cloud Upgrade

The cloud is changing how technology is bought, sold and used. The very economics of business have shifted as a result. When...

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Magellan Echo is a Smartwatch Which Amplifies Fitness

March 13, 2014


When I first got my hands on the $150 Echo Smart Running Watch from Magellan, I was excited to put it through its paces (pun intended). Many of us know Magellan as a rock solid GPS maker but I knew this piece of wearable tech wasn’t going to have a GPS unit inside it because the company told me so at CES a few months back.




In short, this is a great device for runners, bikers and anyone who relies on a smartphone when they exercise. This may sound counter-intuitive… After all, if you use a smartphone, why do you need a smartwatch?



Barry O'Sullivan joins Altocloud to Boost Marketing & Call Center Integration

March 12, 2014

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can be used to create happier customers. Simply stated they have an analytics platform which integrates your contact center and marketing automation software in order to allow instant insight on what your customers are doing and more importantly, helping them receive increasingly personalized experiences with smarter interactions and faster resolution.

And having Barry on board carries a great deal of importance. He not only was a VP/GM at Nortel when the company was doing well, he also spent 11 years at Cisco, most recently as SVP & GM UC & VoIP.

Could Better use of Technology have Stopped the Malaysia Airlines Flight 370 Tragedy?

March 8, 2014

Last night, many of us went to sleep with the knowledge that Malaysia Airlines Flight 370 was missing and this morning the news broke that the plane hasn't been found. Considering it is virtually impossible to steal a Boeing 777, the options at this point aren't looking good. My sincerest sympathies go out to the poor families of those onboard.

How TextGen Converges Texting with Service

March 7, 2014

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the parents and grandparents of all those kids have learned something very important in the past decade… If they want to communicate with their younger family members, they better buy a pair of reading glasses and learn to text.

But many companies aren’t prepared for a world where customers text them.

Bitcoin and Beyond: The Dawn of Currency 2.0

March 6, 2014

Look no further than the news, whether you watch financial networks or mainstream networks and you can’t help but see stories about Bitcoin, the cryptocurrency founded by what was thought to be a secretive Japanese resident Satoshi Nakamoto. It turns out that reporters now believe he is living in Los Angeles.

All of this is of great interest to me – a while back I penned a piece on why Bitcoins were a better investment than Gold. Since then, the value of this new currency has shot up (and down) dramatically but central exchanges holding the virtual currencies of customers have gone belly up, costing customers millions.

Win a Free Call Center Makeover Worth Millions

March 5, 2014

I have good news to share – your company can win something worth millions of dollars and there is no catch. You see, Interactive Intelligence has decided to give away a call center makeover. All you need is a contact center which seems like it would be a good candidate for such an upgrade.

This is no joke as the winner could receive cloud-based CRM and contact center applications as well as phones, headsets, furniture, interior design, consulting services and more.

You have until April 30th, 2014 to apply and good luck!

I just can't wait to see what sorts of entries there will be for this contest... I am sure there are some really ancient centers out there.













Altair Touts Single Mode LTE Success, Will Focus on IoT

February 27, 2014

Single mode LTE is has gone from evangelism mode to commercial shipments according to Altair Semiconductor as they showed me the new Verizon seven-inch Android Ellipsis Tablet which retails for $249 with no contract and only $10/month as part of your shared plan. This is the first LTE-only product according to Brendan Schaffer who tells me that by using a single-mode device you can save up to $100.

Another product, the HP 11.6 Inch Chromebook is also an LTE-only device and it costs $249 with no contract or activation or $199 with activation and no contract or $149 with a 2-year contract. You can pick this device up at Best Buy according to Schaffer who says the product really maximizes cloud-based computing, extending it beyond WiFi.

OpenWave Uses Push To Boost Consumer Relationships with Carriers

February 27, 2014

Mobile carriers aren't communicating with subscribers as effectively as possible and as a result Openwave Mobility is providing their MOTIFY solution which solves the problem by using a push notification on iOS/Android devics to begin user-engagement. At that point they communicate with an app on the device which connects with Openwave Mobility's backed system which receives data over the push channel.

The cloud-based solution can be used to send marketing campaigns to users and can then determine the uptake through reporting.

For example, if there is a new video feed to a local sporting event which the carrier wants to promote, they can send a message letting the appropriate subsctibers know.

Mer Group Describes Future Innovations at MWC 2014

February 27, 2014

In many emerging markets there is a black market for money, corruption and fraud. It is for this reason that Mer Group has customized its mobile money platform and added budget managent, transfer and dedicated money solutions in addition to current features like person-to-person, payments and top-up capabilities.

One challenge for countries is by the time money gets from the governemmnt to a school for example, part or much of it is lost. To get around this challenge, Mer Group digitizes the money, then requires multiple authorizations and then the budget gets transferred more securely.

MIPI Alliance Works on New Specs for Audio and Sensors

February 27, 2014

In a conversation with Peter Lefkin and Michael Krell of the MIPI Alliance at MWC 2014 we discussed how this ten-year-old alliance was started to help camera chips in cell phones have a common standard and has subsequently evolved to over 45 published specifications for things like display, audio and yes cameras.

Formally, the areas of focus are Multimedia, Control/Data (RF/envelope tracking - many analog technologies), Chip-to-Chip (connecting the application processor to other systems) and Debug and Trace.

New for this show is SoundWire which is an interface for dealing with audio and microphones - this interface is better than their existing SlimBus which wasn't designed for a digital, off-platform world (external speakers, etc).

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