Communications and Technology Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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The CES 2013 Trend? Body Paint and Hot DJs

January 8, 2013

Here at CES 2013 there is a trend towards hot female DJs instead of or in addition to booth babes as well as body painting and logo tattoos on booth personnel. The fight to get the attention of attendees gets tougher each year it seems.

Posted in CES

Tagged: gadgets : Related Tags:

FERRARI by Logic3 At CES

January 8, 2013

Here at CES 2013 at the FERRARI by Logic3 booth I checked out the Cavallino GT 1 Air, a 350W all-in-one sound system which shook the convention center with its rich and powerful sound. This thing gives Bose and B&W a run for its money. Ferrari not included.

Posted in CES

Tagged: ces, ferrari, logic3 : Related Tags: ferrari logic, ferrari

Ford Makes Big CES Splash

January 8, 2013

Here at CES 2013 Ford has a major presence and is pushing its gadget-friendly vehicles with a drawing for prizes.

Posted in CES

Tagged: ces, ford : Related Tags:

Avicii Makes CES Splash

January 8, 2013

As a huge fan of both telecom and electronic dance music or EDM the news that one of the EDM legends, DJ Avicii has teamed with Ericsson on a crowdsourced project which takes bassline, effects, melody, rhythms and vocals from you the public and turns it into a song. Ericsson will support this Avicii x You initiative using its experience in the cloud and of course wireless. For Avicii, this deal raises his profile further to a more "techie" crowd and probably pays pretty well. For Ericsson, they get to be associated with hip and new music and can leverage this proof of concept into other areas.

Posted in CES

Tagged: avicii, ces, edm, ericsson : Related Tags: avicii, ericsson

Some Outside CES Shots

January 8, 2013

Here are some shots of the Las Vegas Convention Center where CES 2013 is being held. I will update you with more pics the rest of this week.

Posted in CES

Tagged: ces, samsung : Related Tags:

A Larger iPhone - Apple Will HAVE to Listen Now

January 8, 2013

Sometimes I feel like a broken record MP3 player but when you know you are right and you are a student of history, you see the mistakes companies make before they do. On July 8th of 2010 I told you that larger Android devices would be a threat to Apple. The point was that Apple is repeating its mistake from the eighties where it had its own hardware competing against many manufacturers. At the time price/performance was the Achilles heel of Cupertino but now the challenge is not only price/performance but form factor.

Posted in 4G, Amazon, Android, Apple, Blackberry, Broadband, Consumer Electronics, Gadget, Google, Open Source, Technology, Wireless, iPad

Tagged: android, apple, droid x, galaxy note, google, ios, phablet, samsung, tablet : Related Tags: larger iphone, price performance, samsung galaxy, apple, market, larger

How Mobile Will Destroy Retail Margins

December 21, 2012

Some of the news of the week has to do with eBay deciding mobile advertising doesn’t work for them as it clutters small screens and doesn’t provide that much revenue. This seems to make sense but if you think this in any way is going to change the impact of mobile advertising and commerce you are dead wrong.

Logic and rumors tell us Amazon will be releasing a telephone soon and the reasoning for them to do so goes far beyond expanding its ecosystem and pushing people to download apps and watch videos online.

Location based advertising is where everything is going.

Posted in 4G, AT&T, Amazon, Android, Apple, Blackberry, Broadband, Communications Developer, Consumer Electronics, E-Commerce, Financial, Gadget, Google, M2M, Marketing, Microsoft, Smart Ecosystem, Technology, Verizon, Wireless

Tagged: advertising, amazon, android, apple, google, ios, iphone, kindle, kindle phone, mobile commerce, motorola, samsung : Related Tags: apple samsung, mobile advertising, location based, mobile devices, retail margins, mobile

Flexible Samsung Screens and Jim Cramer's Mistake Round Out Tech News

December 20, 2012

Samsung to show flexible screens are coming
Apple's patent on 'Pinch-to-Zoom' feature invalidated
Facebook may force you to watch video ads to boost sales
The US is getting serious about child online privacy
Securing mobile devices is more important than ever
Jim Cramer makes a huge mistake

Samsung to show flexible screens are coming to a smartphone and tablet near you but what still needs to be worked out is how to get multicore processors and batteries to bend along with them. Moreover, what happens when you bend them too far – do they just snap, pouring the guts of the battery onto your lap or dinner plate? We still have some time on this tech but the progress is promising. Can’t wait to see it (and bend it) at CES.

Posted in 4G, Android, Apple, Broadband, Consumer Electronics, Facebook, Gadget, Google, Social Networking, Technology, Verizon, Wireless

Tagged: advertising, apple, arm, arm holdings, facebook, jim cramer, mcafee, mobile, patent, process, samsung : Related Tags: online privacy, serious child, mobile devices, flexible screens, devices important, mobile

Chinese Government Funds Global Telecom Roll Outs Through ZTE

December 20, 2012

With global uncertainty the norm, many carriers have struggled to get financing for new infrastructure projects and in fact they have been a bit hesitant to spend on areas other than wireless where ROI is much more predictable. Subsequently, the financial challenges facing Alcatel-Lucent, Nokia Siemens Networks, ZTE and others aren’t expected to dissipate any time soon. What may be a surprise to some though is how ZTE, a Chinese telecom equipment manufacturer with relatively low costs could have lost $414 in Q3 of this year while seeing sales drop by 13% and gross margins cut in half.

In response to this decline, China Development Bank (CDB) an entity controlled by the Chinese government has given the company a $20B line of credit at very low rates allowing it to streamline operations, continue its expansion and perhaps most importantly finance its customers’ purchases.

Posted in 4G, AT&T, Broadband, IMS, IP Communications, Merger/Acquisition, Networking, Nortel, Patent, Political, SIP, Technology, Verizon, Wireless

Tagged: 4g, alcatel-lucent, bell labs, ericsson, huawei, lte, mobility, nsn, tem, wireless, zte : Related Tags: alcatel lucent, chinese government, telecom equipment, chinese, telecom, company

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