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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Cyara Helps Banks Improve Service Levels

September 16, 2013

One of the challenges call center managers have is testing their systems when deploying new solutions or modifying existing ones. As the most crucial link to many customer interactions, the contact center can play a pivotal role in keeping customers happy, continuing to recommend a company and keeping them coming back for more.

To learn more, I sat down with Lynn Evans who is an independent systems engineer deploying call center solutions. In the past she has worked for banks such as Franklin Templeton Investments and Wells Fargo.

Intel Making the 64-bit Apple A7?

September 16, 2013

With 64-bit chips now powering smartphones thanks to the new 1-billion transistor Apple A7 chip used in the iPhone 5s, the logical trend in the market is that smartphone chips will eventually be the processors we use in tablets, desktops and servers. This is not really news as we have seen the migration of processors based on ARM technology showing up across a broad spectrum of devices from handheld to server such as in the HP Moonshot System.

An important point of course is who is making the A7 chip for Apple? We know the relationship with Samsung isn’t going well thanks to a strong line of Android devices – the Galaxy gadgets made by the Korean company.

TMC Hiring Editors

September 13, 2013

The Cloud is Hurting PBX Sales

September 13, 2013

In case there was any doubt about the success of cloud-based telephony growing at the expense of customer-premise-equipment or CPE, the latest research out of Dell’Oro Group should serve as a wake-up call. Alan Weckel, Vice President of Enterprise Telephony research at the company had this to say, “If you look at 8x8, RingCentral, and Shoretel's acquisition of M5, combined they experienced growth in excess of 15% compared to 2Q12.”

ShoreTel has certainly been a visionary in the communications market – they were nimble enough to come up with a cloud solution which they purchased from M5 and are rapidly growing this part of their company as you can see from the research above.

Ben Irvine, the VP of Operations at the company’s cloud division recently told me 20% of customers are asking for cloud-based solutions off-the-bat according to the company’s partners.

SPEECHPRO's Multifactor Biometric Engine Doubles Reliability

September 12, 2013



Now that Apple has decided to jump into the biometrics space with Touch ID, we can expect the idea of finger, face and speech recognition to gain more traction. When it comes to biometrics there are different approaches which companies can take to ensure only specific people have access to computers and information. In Apple’s case the company is looking to make it easier to keep your phone secure. The single finger touch is all that is required to get into many of secrets located on your phone.



The challenge is as I blogged yesterday – a sleeping person can inadvertently divulge all their secrets to other people without realizing it.





AVG Helps Manage Facebook Privacy

September 12, 2013

Spoof Video Mocks WWIII Start

September 12, 2013

Whoops: There is an iPhone 5s Fingerprint Hack

September 12, 2013

Biometric technology is amazing because when it is working perfectly it really is one of the best ways to ensure an individual's identity is verified. I can't guess your fingerprint for example. Sure, I can try to mimic it like you have seen in the movies but generally this isn't very practical.

An easier way to hack your fingerprint however is shown below - Redditor iZeeHunter posted the image Wednesday, along with the caption: "The new iPhone 5S provides unmatched security with its new Fingerprint lock, which makes your personal data even harder to reach!"



Whether this photo hurts Apple or not remains to be seen but a way around such a "hack" is to use multifactor authentication such as finger and voice or finger and password. Of course this would add increased levels of complexity - something Apple tried to reduce in the first place.





GENBAND Buys Fring to Make Carriers Sexy

September 12, 2013

Carriers are scrambling right now as they see OTT services such as Skype and WhatsApp eating into their revenues. In a conversation with David Walsh (pictured), GENBAND’s new CEO, we discussed how OTT players have taken 30% of voice traffic in seven years and how service provider voice growth is now around 3% per year.



In response to this onslaught of new competition, carriers have come together to develop standards which will allow their telecom equipment to run on off-the-shelf servers so they can more effectively compete with their app-based competitors. This initiative: network functions virtualization or NFV will help turn hardware-based telcos into software telcos allowing them to be more flexible in rolling out new offerings while saving money in the process.

Pipeliner Aims to be the next big thing in CRM

September 11, 2013

When TMC’s Customer Magazine started covering the contact management space in 1982 there were precious few choices of technology to use – typically, most companies used index cards to manage their contacts. Shortly thereafter Salemaker became a wildly popular program which ran on PCs when floppy disks were the way to install software. Then Telemagic came onto the scene and took the world by storm. From the outside, much ofthe company seemed like it was run like a pack on mongooses – or is it mongeese?

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