Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

Full Story »

Mojave Networks Hopes to Solve BYOD Security Challenge

April 2, 2014

BYOD is not new but what has yet to be addressed properly by many organizations is security relating to this plethora of unknown devices. Quite frankly there are many holes in any corporate network where mobile devices are being used. MDM solves some of these challenges but it wasn’t originally designed to keep malicious apps and actors off your network. The Target data breach caused many millions of dollars of reputational damage and potentially long-term marketshare loss for the retailer.

TSO Logic Leverages Equipment Idle Time to Save Power

April 1, 2014

Aaron Rallo had a challenge… He ran an online photo finishing service provider for some of the world’s largest retailers and wanted to lower his costs. One obvious area to look was electricity… He noticed that even though order volume would increase and decrease greatly each month, his power bill seemed to resemble a straight line on a graph each month.

This led to the formation of TSO Logic where he is Founder & CEO… The Vancouver-based company has one customer, Arc Productions in Toronto which uses it solutions on 600 servers to save $140k year in power costs.

ExtraHop Provides Operations Intelligence which Borders on Business Intelligence

April 1, 2014

“We provide operations intelligence which borders on business intelligence,” said Jesse Rothstein CEO of ExtraHop. In a conversation I recently had with him and Erik Giesa,

SVP Marketing. The pair wanted to make clear their company is providing the next generation of IT operations management and moreover, pioneering the idea of extracting value from wire data.

Said Rothstein, “IT operations gets more difficult but expectations for perfection continue to increase,” he continued, “How do you address this?” From there he explained his company’s role is to promote IT operations architecture.

IBM Investment Shows Marketing IS Eating Sales

March 28, 2014

Recently I wrote about the idea that marketing is eating sales, a direct quote from Barry O’Sullivan the new CEO of Altocloud. The concept is that marketing departments are gaining more power within organizations at the expense of sales departments. It isn’t that sales is going away, it is just that much of the waste in a sales department can effectively be eliminated if automated systems are used to better target and presell customers. The idea is a nurtured lead is a far better prospect than a cold call.

Tiscali to be one of the First Software Telcos

March 27, 2014

The traditional telco is dead – the case for moving to COTS technology is just too compelling. This is a theme I have been espousing for over a year. My readers further know companies like Metaswitch Networks have also been making the case as to why carriers need to start evaluating their software options immediately.

You also know about the cost savings associated with moving to standard servers – power and maintenance savings are a few additional benefits.

Libertarians and Fiscal Conservatives Want Currency 2.0

March 26, 2014

For those of you who follow financial or political happenings you know that many conservatives and libertarians favor investing in gold, silver and related commodities because their value cannot be altered by central banks around the world. Congressman and former libertarian presidential candidate Ron Paul actually asked Federal Reserve Chairman Ben Bernanke if he sees gold as a currency. Paul has advocated taking the US to a gold standard for years and while this likely won’t happen any time soon, conservatives and libertarians have invested in commodities as a way to protect themselves from the US and other central banks who purposely devalue their currencies.

If you missed the debate BTW, it is a great watch.

Can Apple's Haunted Empire Still Make Hits?

March 20, 2014

Isn’t it funny how much of the world has changed thanks to Steve Jobs? As I sit here at my computer using a mouse and GUI, which Jobs popularized while listening to MP3s, another industry he revitalized, I am fascinated by how much this man changed computing. Over a decade ago, my company TMC launched a show in the biometrics space called BiometriTech and another in the tablet space, Tablet PC Summit. Both shows failed because the companies in the industries failed to make products in volumes that translated into marketing budgets which allowed for a successful conference.

Aspect's Voxeo Acquisition Bears More Fruit

March 18, 2014

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch of investments and acquisitions and they now have an extremely comprehensive omnichannel contact center capability in the cloud and on-premise. The company has multichannel self-service, agent assist in the contact center, workforce management, backoffice optimization solutions and more.

TMC has been covering them since the eighties and it is pretty amazing how many companies they have purchased during that time - Aspect was actually a company which was acquired and then the name was changed from Concerto.

ShoreTel: The Communications Platform has a new Role to Play

March 18, 2014

ShoreTel Touts Low TCO and Cloud/Premise Integration

I just had a chance to meet with Mark Roberts, CMO of ShoreTel to a get a handle on what the company has been up to lately. He has been at Polycom and Mitel in the past and is just embarking on his fourth month in his new role but seems very excited to be where he is. This is in-part because he beleives the ShoreTel roadmap is the correct one to navigate the ever-evolving communications market.

Samsung Boosts Enterprise Wireless Performance

March 18, 2014

What does a company do after going up against Apple and showing it can compete head-to-head with Cupertino in the device space? Well, if its Samsung the next thing to do is cement your device strategy with wireless concrete meaning new wireless LAN products offering unique integration with Samsung devices. We know about Samsung KNOX and how it is designed to lock enterprises into using Samsung - at the expense of Blackberry and others. Now, this wireless LAN tech uses the best innovations from the world of LTE and brings them to a company near you.

Featured Events