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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Yes, Fonality, I am Skeptical (of the VoIP Sector)

Apparently, one slightly snarky tweet and a single line item in Tidbits - "A head scratcher: Fonality got bought by Netfortis....

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Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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Prysm Enterprise Will Boost Collaboration and Might Kill Off Audio Conference Calls

March 12, 2016

Prysm’s recently released Prysm Enterprise solution is a SaaS/hardware solution designed to connect all users in an enterprise together in a more collaborative setting, allowing workers to become more productive and efficient.



In an interview with Dana Corey (above), VP Global Strategic Partnership & Sales, he brought me up to speed on his company’s journey into making companies more productive and efficient. They started as a screen maker, then added touch, collaboration and then software.

Centrex Amps Up with IP-Centrex Thanks to AT&T!

March 11, 2016

What’s one of the more interesting services I’ve seen lately? Certainly it has to be AT&T Collaborate, the cloud-based communications and collaborations solution which pits this absolutely huge telco against a range of cloud players – from 8x8 to Shoretel Sky.

What sets this offering apart from most of the field is the fact that AT&T controls the network meaning better quality calls. In fact the solutions includes HD voice and although the company hasn’t confirmed this for me, an AT&T customer on a cell phone using VoLTE should theoretically be able to communicate in full HD with users of this solution.

Metaswitch: UC and CC The New and Old Growth Area for Carriers

March 11, 2016

Adding contact center and unified communications to your offerings adds a 30% addressable market for carriers according to Chris Carabello of Metawitch networks. He then said, “We're very invested in service providers and given their broadband infrastructure, ability to own quality of experience and have an existing distribution channel.”

Moreover, Chris showed me research which cites carrier customers saying they would be happy to buy these services from the carrier if the price is right.



Carriers providing contact center or even business voice services is not necessarily a new idea.

How GigSky Made #MWC Easy for Me

March 9, 2016

I've used GigSky now a few years in Europe to keep me connected while at Mobile World Congress. I plugged the GigSky SIM into a Huawei MiFi and was able to work like a champ - getting email, doing internet searches and anything else I wanted. I tried to save bandwidth cost by using the provided WiFi in the Fira but quite often I was disconnected.

The MiFi helped save battery on my various devices - remember, it takes less power to send a local signal as opposed to cellular which may have transmit a mile away or more.



The company provided me and numerous TMC team members with $50 credits which lasted us for just under a week.





The Uber Tip Veterans Know and Use

March 9, 2016

Inside Dark Web Conference: Why TMC Teamed with Alan Meckler

March 9, 2016

 

Alan Meckler is one of the brightest visionaries in the tech world having launched the first show covering the Internet in the 1990s – Internet World, part of Mecklermedia. He was underestimated and denigrated by virtually all the traditional tech publishers and trade show producers at the time, yet his event grew faster than any show I have ever seen.

I attended many of these conferences in New York and Los Angeles and saw with my own eyes how professionally run and vibrant these fast-growing shows were.

Dialpad is Reborn from Switch.co

March 7, 2016



Dialpad

was one of the coolest services ever… It allowed you in the 1990s to call any number in the US for free via the web. It caught fire around the world and was one of the first viral hits on the web. If was an app, it would likely be worth north of $100 billion today but sadly, there were no ultra-successful app stores at the time. And if memory serves, our phones weren’t smart, all they did was allow us to flip them open and talk.

Craig Walker, became a founding investor in the company and later sold it to Yahoo.

Tangoe Goes on the Mobility-as-a-Service Offensive at MWC16

March 4, 2016


Tangoe
was one of the leading players in the TEM or telecom expense management space when it launched and did a superior job of rolling up the market and becoming the leader in what is now the enterprise mobility management (EMM) market. The company’s CEO, Al Subbloie (pictured) is never afraid to innovate and be ahead of the pack. In fact, we’ve been covering companies he’s run since the 1980s (alas, I can’t find any articles on the internet earlier than this). Tangoe’s new Mobility-as-a-Service (MaaS) offering will leverage its position within the enterprise marketplace to offer wireless plans, devices, expense management, EMM and logistics to create an integrated mobile solution.

DMI's Shows End-to-End Mobility Solutions at MWC16

March 3, 2016



At Mobile World Congress (MWC16), the event’s tagline was “Mobile is Everything,” and I’m on record stating that the phone part of the show is becoming irrelevant as there isn’t any money to be made in handsets anymore unless you happen to have an HQ in Cupertino, California.



Even though the handset may have become less important from a profit perspective, it is still a pivotal part of the digital transformation I mentioned as  a major trend at the show.

DMI, bills itself as the first end-to-end mobility company and in my meeting with Magnus Jern, Alika Nagpaul and Tim Wagner, they told me how their organization helps companies – not just carriers, from customer acquisition to a full mobility strategy.



They really do provide a lot of services – holistically handling all the common pain points a company has, as it looks to make mobile a larger part of its focus.

GENBAND Makes NFV, SBC and fring Alliance news at MWC16

March 3, 2016

As carriers look to compete with OTT voice and video solutions, GENBAND is helping them via their new fring Alliance Revenue Engine Apps. As a reminder, the fring Alliance is a group of carriers working collectively to for all effective purposes to launch a cross-carrier Skype competitor. GENBAND makes it easy for operators to set up a virtually turnkey solution which allows mobile and other operators to provide an alternative OTT service.

“We’re committed to helping our CSP partners and customers alike position themselves effectively in today’s extraordinarily competitive and fast-moving market,” said Roy Timor-Rousso, General Manager, fring Alliance. “The Alliance is more than a Rich Communications Services platform that mobile operators can leverage to offer their own white-label solutions– it’s also a rapid service creation and revenue engine for differentiated, high-quality experiences users are willing to pay for.”

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