Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

Full Story »

Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

Full Story »

ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

Full Story »

Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

Full Story »

Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

Full Story »

Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

Full Story »

SS7 Staying Power

Back in April, I wrote a blog about LTE subscription growth and ended that blog with “by the end of 2020, half of all...

Full Story »

BuckleMate Reduces Teen Injuries Through Smart Monitoring

September 24, 2015

You really need to have nerves of steel when you give the car keys to your teen child for the first time. At that very moment, a parent can have a traumatic episode where they remember their child's entire life while simultaneously reliving every near-miss collision and accident they've ever witnessed or been involved in.

The good news is, technology allows new and innovative solutions to this problem most every parent may have to face at one time or another. Specifically, BuckleMate was founded by Jeffrey Miller who serves as CEO, to deal with this issue. The following interview goes into detail regarding how his company can help make teen driving a safer endeavor and perhaps it can become simultaneously less traumatic.

Tell me about BuckleMate – how did the idea come to you?

I came across a product about 5 years ago that would force drivers to Buckle their seat belts. 

Inhance Trade from Inhance Technology Keeps Mobile Customers Coming Back

September 24, 2015

One of the most important aspects of the wireless market is the smartphone trade-in program as evidenced by recent news that Apple now offers its own upgrade program and Sprint tried to outdo the entire industry with a paltry $1 per month upgrade plan for customers with iPhone 6 trade-ins purchasing a 6s.

In a conversation I had recently with Inhance Technology, I learned 90% of customers don’t come back to the same retailer they purchased a device from. The company has a solution to help improve the odds of attracting a customer back into the store to upgrade. Their recently announced the Inhance Trade program which uses a variety of mechanisms to target specific devices, plan a specific action and determine when the action should take place.

Why you Should Hold Off on iOS 9

September 17, 2015

I bit the bullet and downloaded iOS 9 yesterday – right at the start of TMC’s on the road show tour of Dallas, Texas where I was meeting a number of companies in the area and learning about their upcoming news and more.

iOS 9 is amazing – it is much better than iOS 8 – especially on a tablet where PiP video and multitasking can really amp up productivity. There are lots of great new features like enhanced locations on maps – transit directions – Siri makes smarter suggestions, notifications come in order of receipt, 6-digit passcodes are allowed and so on.

The challenge, of course always is what apps will break when you upgrade.

Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 

solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

Orbcomm Grows its M2M and IoT Leadership Position

September 14, 2015

There are tremendous similarities in the satellite connectivity market and consumer broadband spaces. Hear me out… In the latter market, companies have looked for differentiation in a world where dumb pipes are said to offer little distinction as once-specialized services become commoditized. Comcast is a great example of a company which has moved from broadband to content as they now own NBC Universal and a number of smaller content sites like DailyCandy.

This move is echoed in the satellite space… Orbcomm, for example, has spent a good amount of time converting itself from a connectivity provider to one which sells solutions.

Taoglas Adds Ecommerce to its Cable Solutions

September 13, 2015

Getting the correct custom RF cables, which are used in a wide range of wireless solutions, has long been a frustrating and overly lengthy process for engineers but now Taoglas has modernized the procedure with a new online cable assembly wizard that revolutionizes the whole transaction.

Dermot O’Shea, President of the company, explained to me at the CTIA Wireless show in Las Vegas, that his company has taken human interaction out of the equation. Although his company has manufactured cables in Taiwan for many years, he says the company’s new location in San Diego, CA will address the needs of companies who can’t wait for the cables to ship from overseas.

In addition, the company has new antenna solutions for IoT and has recently opened an office in Munich, Germany to serve the automotive among other markets.

Accuris Networks Helps Stich Together Cellular and WiFi Networks for Carriers and ISPs

September 13, 2015

This past week saw the launch of a plethora of new Apple devices – specifically two new phones which will shoot and edit 4K video as well as a new iPad Pro which sports a massive 5.6 million pixels. Moreover, the phones have 12MP cameras which replace the previous models which had 8 MP. That’s a 50% increase in potential pixels in photos. What this means, is even more demands on wireless broadband networks as these phones hit the market.

Nuance Brings Artificial Intelligence to the Omnichannel World

September 3, 2015

"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a recent meeting with Gregory Pal, Vice President, Marketing, Strategy & Business Development at Nuance Communications. Coincidently I also happened upon an article yesterday about how robots are doing more of the writing of the stories you read from the Associated Press - saving them time and money and more importantly allowing them and others to share stories which are of interest to various groups but which couldn’t previously be covered profitably.

To me, it seems the technology used to write stories is similar, in some ways, to the natural language understanding, or NLU technology, Nuance has been working on for many years. In fact, the company handles over 14 billion customer engagements per year with 80% of its OnDemand customers taking advantage of NLU as well as 1.7 billion mobile and web conversations processed through virtual assistant solutions.

TMC is Looking For Startups and Breaking News in Dallas

August 31, 2015

Versay Solutions Moves to Support the Omnichannel World

August 31, 2015

A company known for professional services in the contact center –
Chicago-based Versay Solutions has more recently applied its skills in analytics and more to the world of omnichannel. According to Stephanie Laureys, Client Services Manager for the company – they are able to leverage leading-edge tech and assimilate it into existing technologies quite easily. For example, a demo she showed, consisted of an Amazon Echo speaker integrated with its middleware to allow a user to ask the speaker to send a text or make a conference call.

The company has deep experience in speech app and IVR design using open standards such as SIP, VXML and others.

Featured Events