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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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ITEXPO] Win this Mustang at ITEXPO Miami 2014

January 29, 2014

ITEXPO Setup in Progress

January 27, 2014

Blackberry's Smart Pivot to M2M

January 24, 2014

The machine to machine (M2M) market is growing rapidly – as sensors become cheaper to embed in our clothes, appliances, shipping containers and just about everything else. In fact, one estimate pegs the market as worth $88 billion in nine years from now. Hundreds of billions of sensors will soon be sold, presenting an opportunity like few others. More importantly, there is no market leader in the space big enough to block out everyone else.

Why You Should Be Bullish on Technology

January 22, 2014


In the past, the price of just about everything increased over time but thanks to technology, many products and services are getting progressively cheaper and in many cases, better. In the 1980s, you could have paid 25 cents per-minute for a domestic long-distance call and dollars per-minute for international long-distance. Not only has the price of a long-distance call dramatically decreased over time, today, IP communications assigns no per-minute cost to communicate. In fact, you can now use Skype to set up a free baby monitor a continent away with HD quality video and audio which puts the phone company's quality to shame.

New Huawei Ascend Mate 2 is a Big Deal

January 21, 2014


Do you remember when the best phone was the smallest and slimmest? It’s funny that at one time car keys were small and cell phones were big and then around ten years ago German car companies in particular started to make keys a bit shy of the size of some flip-phones. Then the market shifted directions when smartphones finally allowed decent web browsing.

It’s gotten to the point where many say when it comes to smartphones, bigger is better.

test entry by Tom 4

January 14, 2014

test entry by Tom 2

January 14, 2014

JetBlue Customer Care - Even Ponzi Would Be Horrified

January 7, 2014

Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January 4, 2014, my fellow JetBlue customers and I found out just how amazingly crappy the airline's logistics and service levels could be.

After we lost an entire work-day each, we waited yet another hour for luggage to come out - when it finally did it was for a different flight... A cancelled flight.

Frequent tweets to the airline and calls from passengers met with rude responses infuriating my these passengers who tweeted about their experiences.

Braven Intros New Wireless Stereo System at CES 2104

January 7, 2014

Braven showed off an entire wireless home audio system at CES 2014 with a few twists to give you advantages over some of the other players in the market such as Sonos. The company's Vibe series pictured above features a sharp aluminum and black look to differentiate it from most everything on the market. Moreover, the speakers are battery operated and bluetooth-ready meaning they can be useful in applications where your home WiFi network doesn't exist.

If you like the industrial look of these systems and additional functionality of bluetooth integration and battery-operated speakers, then the Vibe system could be a good choice for you.

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