Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

Full Story »

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Trying to get to CES 2014

January 4, 2014

I am trying to get to CES and so far it has been a challenge. My morning flight was met with a late ride to the airport followed by the longest lines at JFK I probably have ever seen. The storm yesterday which turned out to be much milder than predicted, cancelled lots of flights causing chaos here at the airport. My flight is delayed six hours and to make matters worse the JetBlue WiFi in the terminal doesn't work.

How Wearable Tech Made Corning's Day Made of Glass Obsolete

December 24, 2013


If you want to marvel at the future of wearable technology as well as augmented reality, take a look at this video from Atheer Labs which shows just how fast things can evolve before our eyes. Just a few years back Corning wowed many with their Day Made of Glass video series which envisioned a world where every surface was intelligent thanks to their smart-glass solutions. Now however we see that augmented reality in many ways alleviates the need to add glass to every surface we come in contact with.

Almost overnight the concept of wearable technology has wiped out potentially tens of billions of dollars of extra spending to touch-and-display-enable our world… Wow. Talk about a disruptive technology – smart glass getting disrupted by smart glasses.

Tech Pioneer Philippe Khan Speaks at Wearable Tech Expo Next Week

December 5, 2013

Philippe Khan is one of the tech entrepreneurs and visionaries who really defines the term successful serial entrepreneur and inventor. In the 1980s he was CEO of Borland, the company which made a number of programming tools and eventually purchased Paradox, the most-popular full-featured PC database program. TMC, the company where I am CEO ran on both Turbo C and Paradox in the eighties and I was the person in charge of the programming and running IT at the time. I first used Turbo C in college on a 286 clone that I believe ran at 10 or 12 MHz. Thankfully Turbo C was a fast compiler.

Dell Tablet Ad Takes on Apple and Android

December 3, 2013


Microsoft is having a tough time this holiday season - lets face it, Wal-Mart alone sold 1.4 million tablets on Thanksgiving. This is exactly why the company and its hardware retail partners and Intel desperately need a piece of the tablet pie.

The result? The companies finally put out an ad - really its a Dell ad for the Venue 8 Pro which is worth watching. It features a traveler on an airplane who has no space and is still able to work with his office apps and more.

I am left wondering though - since Microsoft is now the proud owner of Skype - a consumer technology which could entice potential buyers, why not mention it in the ad somewhere?




Should We Shop on Thanksgiving?

November 28, 2013

If there is one thing that's made this country and many others great, it's tradition. I don't mean to get all Fiddler on The Roof here but many traditions are fantastic. Like family dinners, brunches and other things which have positive societal impact. One of these of course is Thanksgiving where families gather together and spend the day.

Microsoft Strikes Back at Chromebook

November 27, 2013

Amazon’s second most popular laptop result when you search for the term and sort by best sellers is the following Samsung Chromebook. Moreover, Chromebooks have been popular on Amazon for quite some time. As if the threat from smartphones and tablets weren’t enough to scare the daylights out of Microsoft’s PC division, the Chromebook threat seems to be really inflicting damage. This is the reason Microsoft is “striking back” with an ad campaign featuring Pawn Stars cast explaining a Chromebook is not a real laptop, doesn’t work when there is no WiFi and goes on to explain that Google tracks you in order to show you ads and of course there is no Microsoft Office.



This is negative advertising at its finest – it is interesting though that Microsoft has to explain a lot about Chromebooks before it can bash them.

Do Intel Retail Stores Make Sense?

November 15, 2013

Decades back Intel research showed them that people buying computers powered by their processors didn’t know who made the processor. Many people in fact thought the manufacturer of the computer such as Compaq made the CPU. This revelation launched a multibillion dollar advertising campaign focusing familiar slogans like “Intel Inside.”

Intel has since firmly established itself in the mind of consumers but the challenge the company faces these days is ARM-based products are proliferating by the billion – embedded in smartphones, tablets and other devices where low-power is important.

Fenero Aims to Disrupt Cloud Contact Center Pricing

November 13, 2013

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want to add more people or features such as analytics, etc. and you pay more. Some vendors offer an all-inclusive solution of course meaning the only variable is the number of seats but regardless, the model has been fairly static for the past few decades – starting back in the nineties when the term ASP was what we used to describe the space.

GigSky Wants to Easily Connect You Everywhere

November 12, 2013

One of the largest challenges international travelers have is staying connected at affordable and easy-to-understand rates. The last time I was in Europe I was fortunate enough to have a portable WiFi device with me that gave me free access to 3G. I happily streamed music in the gym and would occasionally look at my phone ad notice the WiFi icon was missing for some reason. My stomach would drop whenever this happened as I had no idea how long I was streaming at local roaming rates.

ZipWhip: What if Every Phone Number Could Text?

November 12, 2013

Back in 2005, yes, 2005 I wondered when WiFi phones would allow text messaging – I suggested there was an opportunity for companies to take advantage of the merging of the VoIP and consumer electronics spaces. Of course eight years later the world is a different place. The iPhone was two years from being introduced back then, Blackberry was in the early days of becoming king of the smartphone market and Microsoft and Nokia were strong players. Now Apple and Google are dominant and the others mentioned above are scrambling.

Featured Events