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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Conferencing is Broken and UberConference Wants to Fix it

September 11, 2013

Many conference calls in the corporate world start with lots of beeping and questions. “Did someone just join?” “Hello?” “Who just came on?” Occasionally you also get the stray person from another corporate department that joins by accident. All of this non-core communication to get to the actual call is wasteful and kills productivity. Of course it gives the people on the call extra time to update their Facebook profiles and check out the day’s news but most companies likely are looking to reduce this time-wasting taken for granted as part of the typical conference.

Apple's big post-Jobs Innovation is Plastic?

September 10, 2013

And where there isn’t a discussion of plastic, the company seems to think new colors or fancy cases are the key to wooing smartphone customers looking for the next big thing





Apple made a few big announcements today and together they should be taken as ho-hum. First-off you should know there are a couple of new devices the 5c and 5s – Marc Benioff says the monikers stand for “cheap” and “same”. He is pretty on-point.

Predicting Recession: Google's Real Competitive Advantage

September 5, 2013

Being able to determine global trends before others is an amazing way to increase your chance for success and no one has better access to the needs and desires of the world users than Google. In 2003 just before blogging became all the rage, the company reached out and purchased Weblog software to help create its Blogger platform. Just before video became super-popular on the web, the company launched its own video search service to compete with YouTube. Google determined this move did not slow its competitors growth so the search engine company purchased the leading video distribution company.

John Battelle summed up Google’s access to people’s wants and desires very well in his book The Search which I reviewed in 2006.

Microsoft Buys Nokia Device and Services Business

September 3, 2013

“What’s good for windows phones will be good for the Windows ecosystem,” said Steve Ballmer to CNBC regarding the company’s acquisition of Nokia’s services and device business. He went on to explain that this deal will help Lenovo and Dell. Of course he said this precisely because this strategy is going to cause problems with Microsoft’s relationship with other hardware manufacturers the company relies on. The goal of course is to the thread the needle – similar to Google, by producing hardware and licensing Android to others.

Under the terms of the agreement, Microsoft will pay EUR 3.79 billion to purchase substantially all of Nokia’s Devices & Services business, and EUR 1.65 billion to license Nokia’s patents, for a total transaction price of EUR 5.44 billion in cash.

Industry Veterans spotted at ITEXPO 2013 Las Vegas

August 27, 2013

ITEXPO 2013 Las Vegas Kicks off this week

August 25, 2013

Find Rich Tehrani at ITEXPO Las Vegas 2013

August 23, 2013

If you follow my blog or social sites you know I’ll be at ITEXPO next week at Mandalay Bay and I’m very excited to meet with you all.

This is where you can find me:

On Monday, 8/26 at 9:00am I’ll be checking out the Asterisk 1-2-3 training course and the SUITS conference which focuses on telecom patent protection. At 12:00 that day, I’ll be at the SDN preconference learning about software defined networking.

7 Areas of Microsoft Focus Post-Ballmer

August 23, 2013

Steve Ballmer has just announced he will be stepping down from Microsoft in the next twelve months and for his many critics, this is triumphant news. The happiest critic will likely be the author of the Mini-Microsoft blog I first reported on in 2005. The author, a Microsoft Employee was never a fan of the management and in a post today outlined the challenges regarding the timing of this announcement – it follows a restructuring which may have to be restructured yet again under another CEO. Moreover he goes on to suggest the next leader actually have programming experience.

Global Capacity: Enabling the Virtual Network Operator

August 22, 2013

On a recent trip to Global Capacity I got to see how the company provides automation-based network service platforms to system integrators and carriers who are typically of the tier-two variety. Over half-a-million quotes a month are provided by the company through an API or portal. Let’s say you are a carrier in rural Texas, Global Capacity can work with you and let you know how your rates compare to others in the markets you serve. In other words, you may be the lowest cost carrier in 10 cities but there may be eight other ones where you are not price-competitive.

ITEXPO West Las Vegas 2013 Update

August 22, 2013

Here is some ITEXPO West 2013 Las Vegas info my marketing team sent out earlier today... I thought it nicely summed up some of the happenings at the show next week. Here is the show directory for more.

            WIN A NEW JEEP -- #SEETHEWOZ @ITEXPO

August 26 - 29, 2013
Mandalay Bay / Las Vegas, Nevada
ITEXPO / @ITEXPO / #ITEXPO
#SEETHEWOZ @ITEXPO


   

 

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