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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Are You a Good Fit?

This is a question you should be thinking about? Is this customer a good fit for Solution A? Even better Channel...

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SD-WAN: the Hype has yet to start

We aren't really at the hype stage of SD-WAN yet, but the potential for this technology is pretty amazing. Right now...

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LTE Market Status, the Tie-In to VoLTE, and the Importance of 3G Interoperability

On March 7, the GSA put out a press release confirming that 2015 ended with over 1 billion LTE subscriptions.  This is a hockey...

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What Channel Are You Watching?

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity. The...

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A Quarter Century Intel Wound From AMD and How to Respond

Show me the horsepower! By now, anyone who follows tech news even casually knows a massive 12,000 workforce reduction is taking place...

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Daniel-Constantin Mierla and Giovanni Maruzzelli Talk Real Time Communications and Kamailio World

Ring, ring, ring. Or maybe no ring at all because of the power of WebRTC. Welcome! Kamailio might be at the border,...

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The Feds Just Confirmed Banks are Still Too Big to Fail

I realize this is not a tech focused piece and that's generally why you come here but since a financial crisis generally...

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

TCS Shows Telemedicine Improvements and more at #MWC15

March 2, 2015


TCS had a wealth of interesting news at MWC - probably the most interesting was their VirtuMedix solution which is a HIPAA compliant virtual telemedicine solution allowing doctors and patients to securely communicate in order to minimize the need for in-person visits. In a live demo they showed me how a patient could get added to a queue after paying a fee for service and the doctor could then choose to take the audio or video call. From that point they communicate via WebRTC and can share photos if needed, of a rash for example.

The doctor has a fully integrated portal which links to billing and prescription systems and patients for their part get help entering their malady as the system is prepopulate with popular ailments.

In all, this is a very slick solution - they even have an integrated refund which can be sent to a patient if it is deemed they are better off going to the emergency room after all.

TCS is also working on connected car solutions - helping to harden the solutions to prevent buffer overruns and other issues which could be exploited by hackers. Penetration testing via range checks is one of the way they do this.






Citrix Boosts Mobile Solutions to Carriers, Enterprise

March 2, 2015

Citrix was showing off a lot of interesting solutions at MWC 2015, starting with the MPX 25000, a device which provides ADC functionality for carriers utilizing an NFV approach of using OTS hardware instead of customized solutions. The company tells me this gives them a 300% increase in price/performance over ASIC-based competitors. Moreover, the company's approach allows growing carriers to leverage cloud-based versus telco manageability meaning you get a single virtual interface as your solution grows with the addition of more OTS servers as opposed to fork-lifting boxes in exchange for ever-larger ones.



Carriers can use this device to get up to 80 virtualized sessions to help in various areas of their network such as diameter signaling, NAT, traffic steering and DNS.

Why Cradlepoint is Poised for Growth

March 2, 2015

We all know the M2M and IoT spaces are growing like crazy... Our own growing M2M Evolution and IoT Evolution shows are just a few examples of how the marketplaces are on fire as a seamlessly never-ending flow of new customers comes to each iteration of these events.

While many of the conferences in the space are doing well, I have to say the prospects for one of the players in the market - Cradlepoint might be even better. They seem to be in the right place at the right time with the right products.



The company's AER 2100 is a wired router with built-in redundancy - allowing up to two wireless modems to be activated and even a second wired connection. The device is making tremendous gains in the IoT space.

In a conversation with Ken Hosac of the company today I got to learn how security is becoming another major reason for the company's growth.







ITEXPO Miami 2015 Videos Being Posted

February 19, 2015

If you missed ITEXPO a few weeks back in Miami, FL – I am sorry to hear that… It was one of the best events I’ve been to in a long time. Then again of course I am a bit biased as the conference chairman. 

Brett Williams of AudioCodes talks about how great the show was for his company


So you don’t feel too left out, we figured we’d share some of the videos from the event. There is much more to be posted which will be found here.




Finsphere and Visa Just Made Credit Cards Smarter

February 12, 2015

One of the biggest credit card challenges for users is seeing charges get declined because of potential fraud. In families and many companies, a central card can be shared by many people and when the credit card company flags a potentially fraudulent transaction and alerts the cardholder, it is possible that the card gets immediately cancelled out of fear. This can happen, even if transactions aren’t really fraudulent and in turn can cause a cascade of problems related to automated payments and other pending transactions within the family or organization.

In my experience, the banks are getting better at communicating with their customers about the potential for a transaction to be fraudulent but they are far from perfect.

How exactly is the WebRTC Revolution Different than VoIP?

February 11, 2015

There are many parallels between the disruption being caused by WebRTC and what happened in VoIP. During the IP telephony days, Dialogic was one of the key infrastructure providers to carriers, call centers and companies of all sizes. Likewise in WebRTC, Dialogic is playing an interconnecting role and the company helps WebRTC scale and moreover provides the tools to add value to web communications.

The reason I bring this is up is because Jim Machi of Dialogic gave a keynote at WebRTC Expo in San Jose last year which you may have missed.

IBM, Mitel, Wearable Tech round out Latest ITEXPO News

January 29, 2015

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are the articles written by our Content Boost team. Enjoy! Also, here is some news from the preconference day.

Finally, there are some photos from the event as well to give you more flavor.

IBM's Gurvinder Ahluwalia Talks Overcoming IoT Challenges at ITEXPO Keynote Introducing weBoost: New Identity, Name but Same Core Products Is Wearable Technology Headed for the Enterprise? ITEXPO Panelists Discuss What's in a Brand ITEXPO Oracle Keynoter Talks Vendor, Enterprise Customer Relationships Panamax Helps Make Money Mobile Fiber Mountain CEO Talks Future of Network Architecture What's Worse Than Being Hacked?



ITEXPO Miami 2015 Preconference News

January 28, 2015

Regardless of whether you made it to ITEXPO in Miami or not - these are some of the important happenings at the show produced by the team at TMC's Content Boost dicision which provides news, white papers and more for companies in every industry. Hope you find them useful.

Speakers Discuss Content Marketing From the Ground Up at ITEXPO   Content Boost Returns for Content Marketing Workshops at ITEXPO 2015   Sangoma Stops by ITEXPO 2015 to Discuss Its New Strategic Acquisitions   Dog Hunter Sees IoT Use Cases Expanding in Years to Come     Pitch and Pivot Founder Lobbies for New VoIP Messaging     SimpleWAN Turns Focus to Security         Dialogic Predicts 2015 Tech Trends         A Powerful Trio: PLC International, XmarteK and HiperPBX Talk M2M, VoIP at ITEXPO Vertical Talks CRMLink, UC with TMCnet at ITEXPO      

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