Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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STP's Just Keep Going

  When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool...

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The Evolution of the Software Media Server

As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming...

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Considerations for Cloud Based SBC's Part 2

  As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are...

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Chess Master Dorsa Derakhshani Left Iranian Oppression for the U.S.

The origins of chess are not 100% known. Historians believe it was invented in India or China but either way, it spread...

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IVR in the Age of Siri and Alexa; Evolve or Die

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is...

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Most Successful Woman in Tech Earns $41 Million!

January 16, 2017

There has been tremendous emphasis on increasing diversity in the tech world... African American representation has been quite low, so has Hispanic and female participation. The reward however, if you make it to the very top can be quite good.

A recent CNNMoney report highlights a handful of top female earners in tech and various other industries and the results are fascinating. It's really great news.



  • Oracle CEO Safra Catz occupies the No. 1 position.






8x8 CEO Discusses Communications 2.0 and Going For the Win

January 15, 2017

 Communications is often sold as a commodity. What once cost dollars a minute is often free today but everyone knows that if you can find a way to take a commodity product and alter it – even slightly, you can charge more and become very profitable. Starbucks is a great example and so are the numerous frozen yogurt chains around the country able to charge more per customer than analysts ever thought was possible.  

In a recent conversation with 8x8 CEO Vik Verma, he explained his vision for the hosted voice company and the market as a whole.

Raven Guru The "Just Right" Marketing Agency

January 13, 2017

Not too big, not too small. All the experience, none of the fat.



David Byrd is one of the more experienced marketers in the tech space... He's worked at a large telco, a startup SIP trunking company, an RLEC, an MSP and more. He knows his stuff and is now out on his own with a unique offering for the tech and telecom space.

ERICA Wants to be Your Contact Center Agent, All of Them

January 12, 2017



Automation is indeed sweeping industry after industry - Amazon just ordered 45,000 new robots, the U.S. Military is sending drone swarms from airplanes and AI is helping all companies become more productive and efficient. Recently we wrote about ERICA from Mobilize - an automated contact center solution which minimizes the need for live agents.

We received numerous questions about ERICA so we reached out to Loris Johnson Vice President, Strategy and Business Development at Mobilize to learn more. Here is our interview:

How did you come up with the idea of ERICA?






TMC is More of a Lead Gen Company than You Thought

January 12, 2017



Apologies in advance for the commercial message but I wanted to thank the tech community for choosing TMC this past year as your lead generation partner. We've delivered tens of thousands of leads consisting of things like CIOs, CMOs, IT managers and other titles from the Fortune 100 on down.

Of course we also want to thank the readers of TMC products and services who choose to learn more about the products our sponsors are offering. Things like cloud services, ERM, CRM, contact center, hosted UC, mobile UC, videoconferencing, headsets, cybersecurity solutions, etc.

It's been a wild ride and aligns with our continued mission of bringing buyers and sellers together through community building. We invite you to learn more from the PDF.











We Called The Fiat Chrysler Emissions Cheating in 2015

January 12, 2017

After we learned that Volkswagen had cheated on government emissions tests in 2015 by having the engine perform differently in test circumstances than normal driving mode, we gave our thoughts and analysis. This crime was especially egregious because Volkswagen saved thousands on the manufacturing costs of each car by eliminating the urea tank and related plumbing. They then claimed they had invented a clean diesel technology and actually became a darling of the green culture.

It really was the auto equivalent of a Ponzi scheme in many ways.

They simultaneously undercut competitor pricing while screwing customers and regulators.

We surmised that something like this couldn't happen without CXO knowledge. There is no way your car claims to beat rivals Mercedes and BMW with better and cheaper technology and the CXO suite doesn't ask how it's done.





Just 18% of Computer Science Degrees go to Women

January 11, 2017



It seems, there are subtle messages we send to girls in school which may keep them from pursuing STEM study and careers. Yes, tech is considered by many to be nerdy and many women aren't huge fans of being called nerds... Who is? Silicon Valley Billionaires of course. 

Stay Away From Best Buy Geek Squad?

January 11, 2017



Best Buy Geek Squad has been in the middle of a storm of media criticism as it seems the FBI has paid one or more of their workers for reporting information about illegal material on laptops. A child pornography image in a space on a laptop inaccessible by an unsophisticated user caused an indictment. In addition, the defense attorney in the case believes the Geek Squad search was “extracurricular” to required repairs. Best Buy says they are required to report illegal activity to the authorities.

NYC or France, Where Would You Locate Your Company?

January 7, 2017

New York City – whose moniker is “The City that Never Sleeps” has pushed to ensure your company never sleeps and in today’s connected and digital economy, this may be the difference between success and failure.

If you had a chance to choose a western region to locate your company and you had the choice of just New York City or France, which would you choose based on recent events? Moreover, if you had to make your decision largely based on recent government actions – let’s the last few weeks or so, which would you choose?

In other words, we are going to put aside tarriffs, currency, minimum wage, taxation, regulations, the availability of a solid slice of pizza, baguette or the availability of fine wine.

As we reported on Christmas Day of last year, France has a new law which allows people working for companies with 50 or more people to negotiate to not work after normal business hours.

T-Mobile Leapfrogs U.S. Carriers Again with Digits

January 6, 2017

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative device you plug into your laptop so you can take your mobile calls on your laptop. The idea was to allow carriers to leverage VoIP to add value to their core offerings. For some reason, the idea just didn’t catch on at the time.

Fast forward to a few years ago, WiFi calling has come to most carriers allowing the cell call to be taken via VoIP.

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