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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Access is Still Pretty Good

At all the shows, it is cloud this and cloud that - a bunch of doom and gloom on legacy telecom....

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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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ITEXPO West Las Vegas 2013 Update

August 22, 2013

Here is some ITEXPO West 2013 Las Vegas info my marketing team sent out earlier today... I thought it nicely summed up some of the happenings at the show next week. Here is the show directory for more.

            WIN A NEW JEEP -- #SEETHEWOZ @ITEXPO

August 26 - 29, 2013
Mandalay Bay / Las Vegas, Nevada
ITEXPO / @ITEXPO / #ITEXPO
#SEETHEWOZ @ITEXPO


   

 

GET THE ANSWERS YOU NEED AT CASE STUDY U!




Live-Streaming as Wearable Tech Killer App

August 22, 2013

When asked about the future of wearable tech and whether the market can truly evolve from under one billion dollars to fifty billion in a few years I point people to two trends which we can’t escape.

Miniaturization is unstoppable – the smartphone today is the supercomputer of a decade or so ago. Simply stated – even though battery technology isn’t evolving as fast as we would like, everything else is.

Although physics seems to be limiting battery performance, it doesn't mean the technology isn't advancing, Steve Grady from Cymbet has more



Jennifer Darmour talks about the growth of the Wearable Tech market at Wearable Tech Expo in New York

Five-ten years ago, did people think they would be watching movies on a device which fits in their pocket? Probably not.







Snom Riding Lync Wave to Success

August 19, 2013

In a recent meeting with Snom’s Mike Storella in the company’s office in Massachusetts, I had a chance to learn how the company is riding the Microsoft Lync wave to success. One of the early differentiators they touted was Lync phones which allowed multiple lines – an essential feature for many, including executives who don’t answer their own phones.

This early flexibly caught the attention of Microsoft – not to mention a number of Fortune class companies who needed such features.

Mike touted other features as well like the company being first to allow device-based music-on-hold for Lync as well as being first to qualify a device for the Microsoft Lync 2013 compatible devices program.

Healthy Private Sector Key to Private Sector Jobs

August 19, 2013

There is a fascinating battle taking place in many countries between how best to grow private-sector employment. Shockingly some of the politicians who are cited by the media for their incredible intelligence imply that inequality in wages can be fixed by increasing taxes on the companies and people who are using their income to grow, invest in and start businesses.

Moreover, there are complaints surfacing in areas of tech wealth like San Francisco because wealthy people who have limited time, pay top dollar for homes which ease their commutes. This has driven the prices up in such places which in-turn has increased resentment of tech workers. I touched on this last week when I explained how tech wealth actually helps society - it doesn't hurt it.

The fact that a single person could make a statement about how society should buy less iPods and instead spend this money on helping the poor shows that there seems to be a lack of awareness of how capitalism has lifted more people out of poverty than any other system ever created.



Why Apple Should not Produce Low-Cost Phones

August 19, 2013

Speculation and rumor will tell you that next month Apple is set to introduce a low-cost phone. Some will argue this makes sense since Apple is competing in a field with other companies such as Samsung and HTC which produce devices across many price points. The question worth asking however is whether this strategy is logical in the long-run. After all, aren’t mobile devices the natural evolution of PCs and laptops and hasn’t Apple learned that to be successful in those markets, you want to stay as far away as you can from being seen as a low-cost, commodity electronics producer?

Jobs Movie Inaccurate Say Steve Wozniak and John Sculley

August 16, 2013

By now everyone knows there is a movie called Jobs which celebrates the life of Steve Jobs and tries to recreate the events which surround the tech legend’s life. Of course whenever such an ambitious project is undertaken, the challenge you have is getting agreement on what happened and just as importantly trying to get everyone involved in the happenings to work collaboratively.

It is apparent this movie faced some challenges in both regards. For example, Ashton Kutcher who plays a pretty convincing Steve Jobs complained recently that Apple cofounder Steve Wozniak aka “The Woz” is being paid by another company to support a different Steve Jobs film.

Steve Wozniak

Why Google is Getting Hammered on Twitter for being Evil

August 16, 2013

Google is being called out by Microsoft for being "evil" and pursuing anti-competitive practices

Last May Google blocked a Microsoft YouTube app from running on its mobile platform Windows Phone causing Microsoft to rewrite it to Google’s specifications. This week the app was blocked once again and Microsoft’s David Howard explains why in a letter titled The limits of Google’s openness.

Howard explains that his company’s goal is to satisfy customers:

We know that this has been frustrating, to say the least, for our customers. We have always had one goal: to provide our users a YouTube experience on Windows Phone that’s on par with the YouTube experience available to Android and iPhone users.

Despite Complaints, Tech Wealth Helps Society

August 14, 2013

The pace of entrepreneurial activity fueled by tech wealth isn’t slowing down… In fact it is accelerating at dare I say “Internet speed.” Just last week I discussed how Tech Leaders Brin, Zuckerberg and Bezos are changing everything as the seek to revolutionize newspapers, immigration and meat production.

The Financial Times seems to agree as they just published a piece yesterday which discusses many of the same issues I brought up with the addition of Elon Musk’s Hyperloop and asteroid mining.

The FT correctly discusses the pervasive pessimism about the lack of investment from just a few years back from people like PayPal’s Peter Thiel as well as Tyler Cowen.

Here is a salient excerpt:

The upshot, according to supporters of this billionaire-fuelled quest for the next big technological breakthroughs, will be an age of discovery that creates the industries of the future: private space exploration, new forms of transport, robotics, new medicines and advanced materials.

Mosquito Magnet Cleared my Mosquitos

August 13, 2013

My yard has always been quite buggy. This past weekend however I went outside and didn’t see or more importantly feel a single biting insect after being outside at dusk for about ninety minutes. Since we had a very wet spring, the mosquito population in May and June was absolutely tremendous – I didn’t even want to go outside without liberal amounts of spray which is harmful to humans.

The good news is I can actually see where all these biting critters went… Into a net in my Mosquito Magnet Executive.

MightyHive Achieves Contact Center and Web Ad Integration

August 12, 2013

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can now drive demand through another channel, online. To drive brand and business equity today, marketers must leverage consumer insights to create seamless experiences across channels where each interaction, regardless of channel, is relevant and consistent to lead consumers along the path to purchase.

In the late nineties it was fashionable to say the web would kill the contact center as people would no longer need to speak on the phone when purchasing.

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