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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What's With the MSO Consolidation?

Charter was the first company to make a play for TWC. Now reports are in that Charter is chasing Bright House....

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Expect Security Funding Bubble to Pop in 3-5 Years

Security is one of the hottest areas in tech right now. Indeed, there is infinite possibility in this space because technology...

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SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to...

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Verizon Invites the Channel Once More

Jon Arnold wrote up a good review of Verizon's Broad Cloud offering (VCE). One glaring problem is that it targets in...

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Media Servers and St. Patrick's Day

Last week I wrote about the important role media servers play in the network.  Today is St. Patrick’s Day and let’s...

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What Can You Learn from Target?

I was reading a couple of articles about Target. The retailer has not been doing well lately, including closing all Canada...

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Media Servers Will Play an Increasingly Important Role for Telco Apps

Media servers play an important role in enabling many of the real-time communications applications many of us use every day.  When...

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SOTI Aims to Make Android More Enterprise Ready

February 25, 2014

Customers deploying mobility solutions have a major challenge in deploying secure solutions to their clients in a BYOD environment. Enterprise Mobility Management is a growing space and at MWC 2014 I had a chance to meet with Carl Rodrigues, President & CEO of Soti and Roula Vrsic, VP of Marketing to learn about how their company helps enterprises maximize their workflow productivity.

Vrsic said enterprises are looking to maximize the number of applications they roll out on mobile. She mentioned how healtchare is going mobile but we may not have envisioned this trend some years ago.

ResponseTek Looks to Boost CSP Service Levels

February 25, 2014

The fundamental question which drives all business is did my customers have a good experience today. The bigger your enterprise gets, the more difficult it is to determine. ResponseTek holds the entire organization accountable on a minute-by-minute basis to ensure customers get the experience they are promised. When this doesn't happen, you get big churn rates - which can be as high as 20% in the telecom sector.

PayPal Unveils Innovative Payment Solutions at MWC 2014

February 25, 2014

One of the more exciting companies at Mobile World Congress 2014 in Barcelona has to be PayPal as they announced their payment solutions are built into Samsung Galaxy S5 allowing you to pay with your finger. Also the PayPal app is built into the Galaxy Gear smartwatch and phones - allowing you to check in at retailers at standard check-out locations or using PayPal beacon. This is the first instance of PayPal in the wearable tech space BTW. The way it works is the first time you walk in to a retailer, you give the beacon permission to bill you and after that, they check you out as you walk by.

JDSU Focuses on Cost-Effective Customer Experience Assurance at MWC 2014

February 25, 2014

Carriers are seeing challenges with their operations from a predeployment and test perspective as well as monitoring. Moreover, these CSPs are grappling with network monitoriing costs which are scaling in a linear fashion with traffic growth. Heavy users could be using 10x more data on LTE over 3G for example meaning if something isn't done, monitoring costs will go through the roof. This is why many carriers are going probe-less in their network monitoring departments.

Astellia Shows Carriers at MWC How to Optimize Wireless Spectrum

February 25, 2014

As mobile subscriber growth continues, one challenge will remain - spectrum limitations will be a potential consideration in certain areas and perhaps across a carrier's footprint. This is where Astella comes in, the company helps reduce bottlenecks in mobile networks - specifically the radio frequencies, allowing better customer experience. Rajesh Sharma, President of Global Sales & Customer Operations spent some time explaining how his company's tools can determine where the subscriber is, what they are doing and what their experience is. He beleives this is how his company differs from other players which give you broader measures of network quality.

HP Outlines its NFV Initiatives at MWC 2014

February 25, 2014

Werner Schaefer the VP of Network Functions Virtualization at Hewlett-Packard spent some time with me at Mobile World Congress to discuss the numerous carriers the company is working with to push NFV forward. Here at the show, HP discussed how they will accelerate their move to NFV through its OpenNFV initiative which will speed up deployments of the technology. Schaefer explained there is a huge architechture play at work here - beyond OPEX and CAPEX savings.

Comverse Helps CSPs Master the IP/4G World

February 25, 2014

At MWC 2014 in Barcelona, I had a chance to catch up with Yariv Geller the VP, Coorporate Marketing at Comverse to learn how the company is helping communications service providers migrate to a new world of social, IP and 4G. We followed up on my conversation with the company at the show last year which focused on the company's embracing of social networking. He further discussed the company's integration with Facebook allowing carriers to determine the interests of its users. This is acheived via Comverse ONE and its marketing-oriented policy solution (PCRF) and analytics which enable new monetization paradigms.

Vantrix Helps Boost Video ROI For Carriers

February 25, 2014

With the tremendous growth of video consumption taking place across operator networks there is a move on to improve the quality of what consumers see. One company, Vantrix Corporation was at MWC 2014 to show how this can be done. You might recall I reported on my meeting with the company's Mark Hopper last year. In a conversation today with Don Vendetti and Chris Witeck, I had a chance to learn how this 10-year old company is providing media transcoding and delivery solutions to mobile devices.

DTS Listen Helps Boost ROI on Mobile & Video

February 25, 2014

Two-thirds of mobile bandwidth will be used for media streaming meaning consumers need to be engaged in the content and enjoy it or they will tune out says Geir Skaaden (pictured above) of DTS Listen. The challenge he says is how to keep the quality good with limited bandwidth. He says his company enables big sound for your small screen. He went on to explain the cinema sound you experience is the exact opposite of mobile sound today.

Pondering Big Data Before MWC over Spicy Tuna

February 22, 2014

This weekend I am attending a wedding in Florida just before I take off to Mobile World Congress in Barcelona. As luck would have it I was doing a demo with the founder of the new Pele King of Football App who happens to be down here with me. The app is really cool by the way and I hope to cover it in a later post. While doing the demo, my iPad came loose and hit the table.

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