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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Braven Intros New Wireless Stereo System at CES 2104

January 7, 2014

Braven showed off an entire wireless home audio system at CES 2014 with a few twists to give you advantages over some of the other players in the market such as Sonos. The company's Vibe series pictured above features a sharp aluminum and black look to differentiate it from most everything on the market. Moreover, the speakers are battery operated and bluetooth-ready meaning they can be useful in applications where your home WiFi network doesn't exist.

If you like the industrial look of these systems and additional functionality of bluetooth integration and battery-operated speakers, then the Vibe system could be a good choice for you.

Wahoo Fitness Adds Motion Tracking to TICKR Heart Monitors

January 7, 2014

One of the big trends at CES 2014 is wearable technology and another is fitness. Put them together and you get the Wahoo Fitness booth. I spoke with Mike Staska VP Sales & Marketing at the company and he told me about the company's TICKR heart strap which now has motion technology built in. It can tell you calories burned, speed and distance as well and can help you determine how to run more smoothly to avoid injury.

Trying to get to CES 2014

January 4, 2014

I am trying to get to CES and so far it has been a challenge. My morning flight was met with a late ride to the airport followed by the longest lines at JFK I probably have ever seen. The storm yesterday which turned out to be much milder than predicted, cancelled lots of flights causing chaos here at the airport. My flight is delayed six hours and to make matters worse the JetBlue WiFi in the terminal doesn't work.

How Wearable Tech Made Corning's Day Made of Glass Obsolete

December 24, 2013


If you want to marvel at the future of wearable technology as well as augmented reality, take a look at this video from Atheer Labs which shows just how fast things can evolve before our eyes. Just a few years back Corning wowed many with their Day Made of Glass video series which envisioned a world where every surface was intelligent thanks to their smart-glass solutions. Now however we see that augmented reality in many ways alleviates the need to add glass to every surface we come in contact with.

Almost overnight the concept of wearable technology has wiped out potentially tens of billions of dollars of extra spending to touch-and-display-enable our world… Wow. Talk about a disruptive technology – smart glass getting disrupted by smart glasses.

Tech Pioneer Philippe Khan Speaks at Wearable Tech Expo Next Week

December 5, 2013

Philippe Khan is one of the tech entrepreneurs and visionaries who really defines the term successful serial entrepreneur and inventor. In the 1980s he was CEO of Borland, the company which made a number of programming tools and eventually purchased Paradox, the most-popular full-featured PC database program. TMC, the company where I am CEO ran on both Turbo C and Paradox in the eighties and I was the person in charge of the programming and running IT at the time. I first used Turbo C in college on a 286 clone that I believe ran at 10 or 12 MHz. Thankfully Turbo C was a fast compiler.

Dell Tablet Ad Takes on Apple and Android

December 3, 2013


Microsoft is having a tough time this holiday season - lets face it, Wal-Mart alone sold 1.4 million tablets on Thanksgiving. This is exactly why the company and its hardware retail partners and Intel desperately need a piece of the tablet pie.

The result? The companies finally put out an ad - really its a Dell ad for the Venue 8 Pro which is worth watching. It features a traveler on an airplane who has no space and is still able to work with his office apps and more.

I am left wondering though - since Microsoft is now the proud owner of Skype - a consumer technology which could entice potential buyers, why not mention it in the ad somewhere?




Should We Shop on Thanksgiving?

November 28, 2013

If there is one thing that's made this country and many others great, it's tradition. I don't mean to get all Fiddler on The Roof here but many traditions are fantastic. Like family dinners, brunches and other things which have positive societal impact. One of these of course is Thanksgiving where families gather together and spend the day.

Microsoft Strikes Back at Chromebook

November 27, 2013

Amazon’s second most popular laptop result when you search for the term and sort by best sellers is the following Samsung Chromebook. Moreover, Chromebooks have been popular on Amazon for quite some time. As if the threat from smartphones and tablets weren’t enough to scare the daylights out of Microsoft’s PC division, the Chromebook threat seems to be really inflicting damage. This is the reason Microsoft is “striking back” with an ad campaign featuring Pawn Stars cast explaining a Chromebook is not a real laptop, doesn’t work when there is no WiFi and goes on to explain that Google tracks you in order to show you ads and of course there is no Microsoft Office.



This is negative advertising at its finest – it is interesting though that Microsoft has to explain a lot about Chromebooks before it can bash them.

Do Intel Retail Stores Make Sense?

November 15, 2013

Decades back Intel research showed them that people buying computers powered by their processors didn’t know who made the processor. Many people in fact thought the manufacturer of the computer such as Compaq made the CPU. This revelation launched a multibillion dollar advertising campaign focusing familiar slogans like “Intel Inside.”

Intel has since firmly established itself in the mind of consumers but the challenge the company faces these days is ARM-based products are proliferating by the billion – embedded in smartphones, tablets and other devices where low-power is important.

Fenero Aims to Disrupt Cloud Contact Center Pricing

November 13, 2013

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want to add more people or features such as analytics, etc. and you pay more. Some vendors offer an all-inclusive solution of course meaning the only variable is the number of seats but regardless, the model has been fairly static for the past few decades – starting back in the nineties when the term ASP was what we used to describe the space.

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