Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Michael Robertson's New Dar.fm

December 11, 2012

Michael Robertson is one of the most interesting people in the tech world having burst onto the scene during the dotcom days with the launch of MP3.com which allowed users to store their CD collection in the cloud. Now a commonplace concept, at the time the record labels weren’t sure what to do about the company so they defaulted to what they do well, suing the startup into oblivion. Of course it didn’t help that Napster was popular during the same time and brought major attention to how new technologies were robbing record labels and artists.

Talk about being a visionary.

Posted in Broadband, Consumer Electronics, Gadget, SIP, Skype, Technology, VoIP, Wireless

Tagged: communications, dotcom, google, lawsuit, michael robertson, mp3, sip, voip : Related Tags: record labels, michael robertson, company, record, robertson

What Stuxnet Teaches us About M2M

December 10, 2012

Ford recently announced they will update the software on some of their vehicles to fix a coolant problem that can cause fires. 2013 Ford Escape SE and SEL models with the 1.6-liter engine and 2013 Ford Fusion SE and SEL models with the 1.6-liter engine are part of the voluntary recall which will modify the code which manages coolant pressure under certain overheating conditions - making it less likely that vehicles catch fire under the specified scenario.

Stuxnet taught the world that cybercriminals and regimes could not only affect computers but real-world devices like centrifuges.

In a more interconnected world it seems only a matter of time before automotive operating system software is updated over the Internet the way just about everything else is.

Posted in ITEXPO

Tagged: Ford, M2M, Technology : Related Tags: liter engine, update software, models liter, software, vehicles, world

eBay Now Gets Serious in NYC

December 8, 2012

The home delivery market could be huge as predicted back in the dotcom days when companies like WebVan and Peapod were springing up faster than Android produces device variants today. Who comes to mind when you think of home delivery in the world of tech? Certainly Amazon, Google and more recently Wal-Mart.

But eBay?

Posted in Amazon, E-Commerce, Google, Technology

Tagged: amazon, ebay, technology : Related Tags: delivery

T-Mobile Finally Gets the iPhone

December 7, 2012

While spending time in a T-Mobile and Verizon store in the same city recently I couldn’t help but notice the customers at the Verizon stores were dressed better and seemed far more affluent. This makes sense as T-Mobile offers cheaper service and it is common for people who can’t afford an AT&T or Verizon data plan to unlock an iPhone from AT&T and activate it on T-Mobile. They then access data when WiFi is available for free.

The latest research I found from Strategy Analytics has the spread in ARPU or average revenue per user between these two carriers at $11.45 per month or almost $140 per year.

Posted in 4G, AT&T, Apple, Technology, Verizon, Wireless

Tagged: 3g, 4g, apple, iphone, smartphone, sprint, t-mobile, verizon, wireless : Related Tags: apple products, selling apple, makes sense, mobile, apple, verizon

FakeFollowers: What is your Net Twitter Following?

December 6, 2012

A new service called Fakefollowers allows Twitter users to see how many of their followers are of high quality or “real.”

Consider this service to be lumped in with other social tools like Klout which is used to measure social influence. I can already see the fights starting. “Hey, I have more Twitter followers than you.” “Oh yeah?

Posted in Social Networking, Technology, Twitter

Tagged: fakefollowers, klout, twitter : Related Tags: almost million, followers ratio, million followers, following followers, followers, following

In Windows 8, Microsoft Has a Winner

December 5, 2012

Samsung has a winner with its Microsoft Windows 8 powered ATIV Smart PC Pro 700t (XE700T1C, a device which is part Ultrabook and part tablet in one. I consider it to be the perfect combination of both worlds, allowing users to do everything they need with a single device. There is no longer a need to wait till you get to a secondary computer to do “real work” as this one does all the things you might need. It has a full array of ports allowing you to plug in a memory stick or hard drive.

Posted in Android, Apple, Broadband, Consumer Electronics, Gadget, Microsoft, Technology, Ultrabook, Wireless, iPad

Tagged: adobe, android, apple, flash, google, ios, ipad, iphone, metro, microsoft, mobile, mobility, samsung, windows, windows 8, wireless : Related Tags: operating system, touch friendly, metro modern, things better, windows metro, microsoft

Sonos Adds iOS iTunes Playback

December 5, 2012

If you have a Sonos streaming stereo system and you download your music to a PC in your home then it is fairly simple to get access to all your stored music throughout your home. If however you download music to a PC which isn’t connected to your home network or directly to an iOS device you weren’t able to stream this music through your Sonos components without a wireless dock designed for an iPod or iPhone to plug into.

Sonos has just updated its software allowing your iOS devices to stream their music to your Sonos components over WiFi. Wireless iTunes Playback is compatible with the iPhone (3GS or later), iPod touch (4th generation or later), or iPad (2nd generation or later) running iOS 6 or higher and works with DRM-free music in MP3 or AAC format.

While this all sounds great in-theory, after updating all Sonos components throughout my home and updating the Sonos App on a 4th gen iPad and iPhone 5, get an error trying to stream music from either device.

Posted in Amazon, Android, Apple, Broadband, Consumer Electronics, Gadget, Technology, Wireless

Tagged: apple, ios, ipad, iphone, ipod, music, sonos : Related Tags: stream music, sonos components, download music, updating sonos, generation later, music

11 Reasonably-Priced Tech Stocking Stuffers & Hanukah Gifts

December 3, 2012

If you’re looking for some reasonably priced stocking stuffers and Hanukah gifts for the kids or adults who have never grown up, you might want to consider some of the following. I just bought at least one of each.

Boogie Board $34

This is a reasonably priced gift for an electronic whiteboard which doesn’t need batteries.

Posted in Android, Apple, Consumer Electronics, Gadget, Technology, Wireless

Tagged: gifts, ipad, iphone, starbucks, technology : Related Tags: reasonably priced, stuffers hanukah, chocolate scented, stocking stuffers, hanukah gifts, reasonably

Thoughts on Virgin America

November 30, 2012

I like flying Virgin America as the company has cool and hip branding, plays music in some of its terminals like SFO and the in-flight entertainment system is awesome. One of the best things about the airline is you can order food whenever you like - and the meals I've tried aren't bad. Even first class on most airlines isn't this flexible when it comes to ordering food.

Another great feature they offer is being able to peruse through multiple albums and put together a custom playlist of music.

Posted in ITEXPO

Tagged: airlines, virgin america, wifi : Related Tags: virgin america, flight entertainment, entertainment system, flight, music, jacket

WebRTC Expo 2012 Winding Down

November 29, 2012

Sorry for the delayed post - accidentally posted as "draft."

Thanks to all of you who came to WebRTC Expo 2012 in South San Francisco – the show was amazingly successful thanks to many of you who took time from your “day jobs” to learn about what many are calling a once-in-a-lifetime transformational communications opportunity. I happened to take a shot and video of a SIP to WebRTC session just now which you can see below. Here are more event photos as well.

WebRTC is much more than a PSTN replacement as Ericsson mentioned on stage but it is still interesting to see the evolution from PSTN and digital PBXs to IP-PBXs to IP-PBXs using SIP to now WebRTC and whatever additional software or equipment this transformation may entail.

There seems to be good interest in this topic as it's the last breakout session of the third day of the conference and the room is quite full.

Posted in Broadband, SIP, Technology, VoIP, WebRTC

Tagged: conference, ip communications, sip, webrtc : Related Tags: webrtc

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