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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

$4B Wireless Repair Market Event Comes to ITEXPO

Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones...

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Ad Blockers vs Mobile Advertisers

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to...

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Ransomware Fog Rolls over SanFran Muni, SFMTA

We’ve known ransomware costs for a small- to medium-sized business can be $99,000, per Kapersky Labs. This includes lost business data,...

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Why you would give up the chance to strut around in Middle Earth Barbie wear? Allison Smith asks.

#Thankful! What for? Being able to speak...well, not as well as Allison Smith. Being able to design software and apps with code,...

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Happy Thanksgiving!

I don't think Ican write one better than I did 2 years ago, so here's a link to that piece. Happy...

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Comparing Different Types of Mobile Ads

Now that access to the internet via mobile devices is past 50% compared to access via desktop, it makes sense that internet...

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UCaaS Round-Up (Tidbits 2443)

Nextiva, a Broadsoft powered ITSP, announced at their user conference that it has released a new UC&C or Workplace Comms platform...

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Why you Should Hold Off on iOS 9

September 17, 2015

I bit the bullet and downloaded iOS 9 yesterday – right at the start of TMC’s on the road show tour of Dallas, Texas where I was meeting a number of companies in the area and learning about their upcoming news and more.

iOS 9 is amazing – it is much better than iOS 8 – especially on a tablet where PiP video and multitasking can really amp up productivity. There are lots of great new features like enhanced locations on maps – transit directions – Siri makes smarter suggestions, notifications come in order of receipt, 6-digit passcodes are allowed and so on.

The challenge, of course always is what apps will break when you upgrade.

Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 



solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

Orbcomm Grows its M2M and IoT Leadership Position

September 14, 2015

There are tremendous similarities in the satellite connectivity market and consumer broadband spaces. Hear me out… In the latter market, companies have looked for differentiation in a world where dumb pipes are said to offer little distinction as once-specialized services become commoditized. Comcast is a great example of a company which has moved from broadband to content as they now own NBC Universal and a number of smaller content sites like DailyCandy.

This move is echoed in the satellite space… Orbcomm, for example, has spent a good amount of time converting itself from a connectivity provider to one which sells solutions.

Taoglas Adds Ecommerce to its Cable Solutions

September 13, 2015

Getting the correct custom RF cables, which are used in a wide range of wireless solutions, has long been a frustrating and overly lengthy process for engineers but now Taoglas has modernized the procedure with a new online cable assembly wizard that revolutionizes the whole transaction.

Dermot O’Shea, President of the company, explained to me at the CTIA Wireless show in Las Vegas, that his company has taken human interaction out of the equation. Although his company has manufactured cables in Taiwan for many years, he says the company’s new location in San Diego, CA will address the needs of companies who can’t wait for the cables to ship from overseas.

In addition, the company has new antenna solutions for IoT and has recently opened an office in Munich, Germany to serve the automotive among other markets.

Accuris Networks Helps Stich Together Cellular and WiFi Networks for Carriers and ISPs

September 13, 2015

This past week saw the launch of a plethora of new Apple devices – specifically two new phones which will shoot and edit 4K video as well as a new iPad Pro which sports a massive 5.6 million pixels. Moreover, the phones have 12MP cameras which replace the previous models which had 8 MP. That’s a 50% increase in potential pixels in photos. What this means, is even more demands on wireless broadband networks as these phones hit the market.

Nuance Brings Artificial Intelligence to the Omnichannel World

September 3, 2015

"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a recent meeting with Gregory Pal, Vice President, Marketing, Strategy & Business Development at Nuance Communications. Coincidently I also happened upon an article yesterday about how robots are doing more of the writing of the stories you read from the Associated Press - saving them time and money and more importantly allowing them and others to share stories which are of interest to various groups but which couldn’t previously be covered profitably.

To me, it seems the technology used to write stories is similar, in some ways, to the natural language understanding, or NLU technology, Nuance has been working on for many years. In fact, the company handles over 14 billion customer engagements per year with 80% of its OnDemand customers taking advantage of NLU as well as 1.7 billion mobile and web conversations processed through virtual assistant solutions.

TMC is Looking For Startups and Breaking News in Dallas

August 31, 2015

Versay Solutions Moves to Support the Omnichannel World

August 31, 2015

A company known for professional services in the contact center –
Chicago-based Versay Solutions has more recently applied its skills in analytics and more to the world of omnichannel. According to Stephanie Laureys, Client Services Manager for the company – they are able to leverage leading-edge tech and assimilate it into existing technologies quite easily. For example, a demo she showed, consisted of an Amazon Echo speaker integrated with its middleware to allow a user to ask the speaker to send a text or make a conference call.

The company has deep experience in speech app and IVR design using open standards such as SIP, VXML and others.

Splice Software Uses the Power of Analytics to Expand its Product Line

August 31, 2015

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the first mainstream story, in fact, describing the concept revolved around a retailer knowing a customer was pregnant before her family knew. The possibilities are certainly endless. You may recall a post I wrote some time back about IBM and the concept of digital Darwinism – the idea that companies that embrace new technology will win out over those that do not.

Jet.com The .Good the .Bad and the .Ugly

August 31, 2015



The .Good

I’ve been using the new ecommerce site Jet.com for a few weeks and so far I have found the selection to be about 20-30% of what Amazon offers. For example you can buy rice cookers but not from Black & Decker. I was intrigued by the site when I heard the CEO on CNBC say the company loses 15-20% on each sale and becomes profitable around 15 million users. I immediately started pricing items on the site and found great savings over Amazon.



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