Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Acme Packet Getting Ready for WebRTC's Second Wave

November 28, 2012

At the inaugural WebRTC Conference & Expo in San Francisco, much of the crowd was focused on demos of WebRTC working in a production environment. In one example at a luncheon keynote Mozilla showed how WebRTC communications could take place between two browsers on the same laptop. This one of the first demonstrations of the technology much of the audience had ever seen.

The event has brought together a wide swath of technology companies like Google, Plantronics, Oracle, Sangoma and Ericsson who are all very optimistic about the potential for WebRTC to be as some describe it, “A once in a lifetime opportunity in telecom.”

Posted in Android, Broadband, Call Center, Communications Developer, Conference, E-Commerce, Google, HTML5, IP Communications, Technology, Unified Communications, WebRTC

Tagged: acme packet, ericsson, google, oracle, plantronics, sbc, session border control, webrtc : Related Tags: patrick mcneil, getting ready, happy button, ready second, webrtc, company

WebRTC Conference & Expo Kicks Off

November 28, 2012

I am at the WebRTC Conference & Expo here at the South San Francisco Conference Center and the mood at the show is positive. What I have heard over and over from telecom equipment vendors, call center vendors and software vendors is that WebRTC is a once-in-a-lifetime opportunity in the telecom space.

At a cocktail party sponsored by Google and Plantronics many people told me that the handset players are in trouble while the headset vendors have a great opportunity. This of course explains why Plantronics has taken such an active role at this conference and in this space.

I will update you with more as the event progresses - here are some photos of the show for your viewing pleasure - The person at the podium is Phil Edholm who has partnered with TMC and Crossfire Media to host this conference.

Posted in Consumer Electronics, IP Communications, SIP, Skype, Technology, VoIP, WebRTC, Wireless

Tagged: crossfire media, google, ip communications, phil edholm, plantronics, webrtc : Related Tags: webrtc conference, conference, vendors, webrtc

WebRTC Will Disrupt Telecom Big Time

November 16, 2012

The Phone Finally Meets the Web

There are few technologies in telecom which seem to have generated as much excitement as WebRTC – VoIP and SIP come to mind as two others.

With WebRTC, every web browser becomes a communications server. It really is a fundamental shift in how communications systems work.

I apologize in advance for the self-promotion but I feel it is very important to share the following news with you. A few months back TMC co-launched an event in the space called WebRTC Conference & Expo and we have been happily surprised by the top sponsors and conferees who have signed up - very quickly.

Posted in Google, IP Communications, WebRTC

Tagged: acme packet, add live, addlive, bistri, crocodile rcs, drum, ericsson, google, joyent, mozilla, phil edholm, plantronics, priologic software, pubnub, sangoma, sansay, tenhands, thrupoint, tropo, twilio, webrtc, zingay : Related Tags: webrtc, telecom, event

Avaya and Mitel Cross at Canadian Border

November 16, 2012

New Jersey-based Avaya, spun out of Lucent and previously AT&T has a decades-long history of providing business communications solutions. With its purchase of Nortel’s business communications assets a few years back it picked up even more knowledge, know-how and relationships. Mitel, the Kanata, Ontario-based global business communications company cofounded in 1973 by Sir Terry Matthews is known for delivering superior technology. More recently Mitel has become publicly traded and acts sort of as a partner to the dozens of Sir Terry Matthews’s companies under the Wesley Clover Brand.

Posted in Avaya, Broadband, Cisco, Cloud Computing, Financial, HD Voice, Marketing, Merger/Acquisition, Networking, Nortel, SIP, Technology, Unified Communications, Video, VoIP

Tagged: avaya, Canada, communications, cti, distributor, inter-tel, ip office, nortel, radvision, reseller, shoretel, smb, tech data, terry matthews, var, virtualization : Related Tags: business communications, avaya mitel, terry matthews, brand themselves, mitel, avaya

Satechi uCharger Charges Your iPad via Computer

November 16, 2012

Satechi Has Produced Some Innovative Accessories in the past and one of great interest to me is the uCharger Hi-Speed ESB Charging Adapter which uses software to tell your computer to up the amperage of the USB port in order to facilitate more rapid charging. This small USB dongle plugs into your computer and allows you to press a button to toggle between modes. Blue is for all of USB charging except the Galaxy Tab and Red is for all kinds of USB charging except the iPad.

USB 2.0 specifies a unit load of 100 mA with a maximum of 5 unit loads per device or 500 mA.

Posted in Android, Apple, Technology, Wireless

Tagged: charging, galaxy, ipad, power, samsung, satechi, ucharger, usb : Related Tags: computer, charging, device, amount, satechi, maximum

Google and Dish Were in Talks to Launch Wireless Biz

November 15, 2012

Some time back I commented on rumors of a Sprint takeover by Google and at the time many thought the idea was crazy. Fast forward a few years, tens of thousands of Android devices and a Motorola Mobility acquisition later and now Google is reportedly in talks to launch a wireless service with a number of companies including Dish Networks. As you may recall, Steve Jobs too wanted to launch a wireless network and if Google is seriously exploring this option this means Apple has to be doing the same.

The next frontier of advertising revenue for Google is mobile and if carriers and Apple decide to lock the company out of this lucrative market (even partially), then they have no choice but to own the wireless pipes.

Posted in 4G, AT&T, Amazon, Android, Apple, FCC, Google, Merger/Acquisition, Microsoft, Open Source, Satellite, Technology, Verizon, Wireless

Tagged: 4g, apple, at&t, att, dish, google, sprint, t-mobile, verizon, wifi, wireless : Related Tags: because apple, apple microsoft, talks launch, apple, google, wireless

Mobile Profits are Skyrocketing as 67,000 Are Laid Off

November 15, 2012

Mobile is not your father’s tech space.

Over the past two years, profits from the top eight mobile vendors has risen from $5.3 billion to $14.4 billion for a whopping increase of $9.1 billion and all this while over 67,000 people have been laid off in the technology. How is this possible you ask? I posited a similar query two months ago regarding Corning’s shares losing value – even while they supply Gorilla Glass to much of the booming mobile market.

Posted in 4G, AT&T, Amazon, Android, Apple, Blackberry, Broadband, Cisco, Consumer Electronics, FCC, Google, Microsoft, Nortel, Open Source, Technology, Verizon, Wireless, iPad

Tagged: alcatel-lucent, amazon, android, apple, at&t, att, corning, google, gorilla glass, motorola, nokia, nsn, rim, samsung, sony, sonyericsson, square, texus instruments, ti, verizon : Related Tags: apple samsung, mobile father, equipment providers, mobile, market, wireless

Looking Under the Surface and Filing Suit Against Microsoft

November 15, 2012

You may recall in my piece about Microsoft Surface being mission impossible, I said the following:

As many predicted, it will be $499 for a 32 GB version which is the same price as the 16 GB iPad. Before you get very excited about all the spare memory you will have, it is worth considering the Microsoft Windows RT could require a great deal more space than Apple’s iOS.

Microsoft has been famous since its early days for writing what some call “bloated code.” Many (including me) credit the rapid pace of upgrades in hardware as a direct result of the non-optimized code Redmond continues to pump out. Case in point, many old desktop PCs which were obsolete as Windows machines many years back are chugging along just fine as Linux servers in TMC’s labs and production environment!

Posted in Apple, Microsoft, Technology, Wireless

Tagged: apple, ios, ipad, lawsuit, microsoft, surface, tablet : Related Tags: windows tablets, google nexus, microsoft surface, storage capacity, operating system, storage

The Bearish Case on Apple

November 13, 2012

With Apple's stock down more than 20% it isn't difficult to find lots of analysts willing to make the case the shares have further to drop. Regardless of whether you are an Apple bull or bear it is worth pointing out the company's challenges. Wim Lewi has some in-depth analysis of Apple's past and forward-looking sales and the piece is worth a read for investors.

Perhaps the most compelling argument he makes is the replacement sales of devices will lengthen from 2 to 2.8 years.

Posted in ITEXPO

Tagged: amazon, apple, google, ipad, microsoft, tablet : Related Tags: apple, tablet, analysts, while, lightning

Microsoft Surface Needs a Patch Already. Is it Doomed?

November 9, 2012

Microsoft, are you serious? You want to take on Apple with a tablet that needs a patch already? Microsoft Surface RT has only been available for a few weeks. I asked if this tablet endeavor was Mission Impossible on October 16th:

Posted in Apple, Microsoft, Technology, Wireless

Tagged: apple, gadget, ios, ipad, microsoft, patch tuesday, windows 8, windows rt, wireless : Related Tags: microsoft surface, patch already, microsoft, tablet, company, device

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