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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

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Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

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Could Scheduling Logins Make us Safer?

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...

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Mexican Call Centers Will Steal Jobs Thanks to Deported Workers

February 22, 2017

We'd like to start this post by mentioning we aren't taking any politician position - only pointing out that Mexico will use new workers who are deported from the U.S. to steal jobs from American workers. In other words, the jobs will go with the talent in many cases and unless we add a tariff to phone calls, they will be able to easily interact with U.S. consumers and business just fine.

It's just one facet of a complex problem worth considering.

Forward This Post to Employees To Protect From Hackers

February 22, 2017



Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to reduce the chance you will be hit by a cyberbreach such as malware or cryptolocker ransomware. Without further ado - here are the 5 Habits That Could Cause a Data Breach at Your Company

1. Clicking on random advertisements: Cybercriminals have been using fake advertisements to disguise malicious software for decades.



The Drone Wars Have Arrived

February 22, 2017

An army of good drones will protect our high-value targets at all times. 

In February 2014 we warned of the impending urban drone wars:
The police department after dealing with this incident is forced to develop a policy which entails the deployment of drones which can’t fire weapons but are capable of interfering with other drones by knocking into them. After all, few municipalities will be like this one in Texas which is OK arming its drones. I predict most police departments will be concerned about lawsuits resulting from drones killing someone inadvertently.

Criminals will soon realize a single flying gadget won’t help them so much and will be drawn into a drone arms race requiring each side to ramp up their drone numbers in order to win any encounter.





Avaya Bankruptcy Really Doesn't Bother Buyers

February 21, 2017

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions I asked was what is the end-result of the Avaya bankruptcy on the mind of people making purchasing decisions. While the panelists and I were quick to point out that cloud and debt helped do Avaya in, the audience wasn't particularity concerned.



Out of about 500+ people in the room at the time one a few hands said the bankruptcy would affect their decision.

One would have expected it to be much higher - we would have guessed north of 15% but instead the number seemed to be similar to what the company's typical annual churn rate is.



Perhaps people have seen enough in their careers to know that Avaya products will still be maintained and serviced and likely invested in, regardless of what the bankruptcy courts decide.

That's what happened with the Nortel assets after all.

The funny thing is even though much is moving to the cloud, phones were everywhere at show... Peter Radizeski pointed out just how many phone vendors were exhibiting at the show. In addition, Sangoma drew much attention with their new phones.













PRVibes: IoT Evolution, The Enterprise IoT Event

February 20, 2017



We were just reading the wrap-up from Calysto Communications. PRVibes of IoT Evolution Expo Florida 2017, a few weeks back on Fort Lauderdale. We are humbled by the nice comments - thanks to all of you for making the show a success... Sponsors, speakers, attendees, the TMC team and Crossfire Media.

Here are a few of the nicest comments worth sharing (emphasis added by us):
The real value of IoT, in our opinion and that of many of the analysts that we speak with on a regular basis, will be found in the enterprise.




FCC Chairman Ajit Pai Wants Your Startphone FM Radio to Work

February 18, 2017

Bill Gates Thinks Robots that Steal Jobs Should be Taxed

February 18, 2017


In a recent interview with Quartz, Bill Gates said that a robot tax could finance jobs taking care of elderly people or working with kids in schools, for which needs are unmet and to which humans are particularly well suited. He argues that governments must oversee such programs rather than relying on businesses, in order to redirect the jobs to help people with lower incomes.

“You ought to be willing to raise the tax level and even slow down the speed” of automation, Gates argues.

This is an absolutely shocking sentiment from someone who founded Microsoft, one of the major forces driving automation forward in the world.

Should we have taxed computer operating systems and productivity suites because they made companies more efficient - allowing companies to hire less people? Moreover could it be argued that each copy of Microsoft Office put at least one accountant and secretary out of work and should be retroactively taxed $100,000 as a result?

Exactly which countries will be taxing robots? Wouldn't it be economic suicide to slow your country's move to robotic manufacturing if other countries have no restrictions?

Wouldn't it be better to have robotic factories in a country, as opposed to no factories?

Obviously Bill Gates has been extremely successful in his career and is the envy of many (including us) but this idea he espouses seems shocking from a person who played a huge part for the technology revolution we've been living in for many decades.












How Microsoft Just Scared the IT Community to Death

February 14, 2017



Brad Smith
, the President and Chief Legal Officer at Microsoft spoke recently at a conference and wrote about the need for a Digital Geneva Convention which would do a number of things. For example, it would eliminate targeting of tech companies, assist the private sector in dealing with attacks and restrain cyber-weapon development. “Conflicts between nations are no longer confined to the ground, sea and air, as cyberspace has become a potential new and global battleground,” he said.

The company went on to say it spends a tremendous amount on cybersecurity but it isn't enough... We need to do more, a lot more.

Why should this scare us to death?




Thank You IoT Evolution Community!

February 14, 2017

Thank you so much IoT Evolution participants - we appreciate you making the show a resounding success. In addition, thanks to all of you with positive Twitter comments - we really appreciate it. See below - emphasis added by us.

Our next two events are July 17-20th in Las Vegas and January 22-25, 2018, Orlando, FL.

Sample photo - we have more 



“Day 1 of #IoTEvolution in Florida and saw some huge names such as @Cisco @SAP and @Jooycar come together to talk all things IoT” - @MyMetiora







Surprising 2017 Tech Searches

February 13, 2017

We spent some time compiling what the community of tech buyers is searching for on TMCnet this year and were a bit surprised. The top result was Orange - the U.K based carrier followed by the largest tech company in China - Huawei and then the FCC and Verizon. Why Orange, we wondered? Nortel was a bit of a surprise to us as well because they no longer exist.
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