Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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The Pen is Mightier Than the Spell Check

May 3, 2013

As technology continues to get smaller and faster, buying a simple plastic pen may soon be seen like the equivalent of buying a flip-phone... Sure, you could do it but you just don't. This is where Lernstift, the German pen that vibrates when you make a mistake comes in.

In a way, this pen reminds me of HAPIfork - the fork that vibrates when you eat too fast... These are a new class of devices designed to monitor your activities and assist you in improving your behavior.

You can preorder the pen now... It should be available this August.

Posted in Consumer Electronics, Gadget, Technology

Tagged: smartpen : Related Tags:

How M2M, Telematics & GPS Helped Catch the Boston Bombers

May 3, 2013

The Boston bombers stole a Mercedes Benz equipped with mbrace2 the m2m/telematics system allowing a user or law enforcement to track the vehicle. While typically the system is useful for users who want to remotely unlock or lock their car door, it can also be used for synchronizing PC mapping apps with the car, allowing you to send a location and directions to your car. This is useful for people who don't want to enter an address into the GPS once in the vehicle.

The carjacking victim alerted police to the fact that the car had mbrace2 and at this point law enforcement tracked the car and was able to end the chase shortly thereafter. There is no telling what would have happened if a brand of car without such technology had been stolen.

Read more at Extreme Tech.

Posted in M2M, Security, Wireless

Tagged: gps, m2m, telematics : Related Tags: boston bombers

Does Wearable Tech Make You a Jerk

May 2, 2013

To the fashionable, the latest technology innovations have typically been frowned upon. Wearing a bluetooth headset is more accepted than ever but still has a stigma in certain social circles. Apple is an example of a company that understood and embraced this challenge and at one time had the highest valuation of any publicly traded company as a result. This also explains why the iPhone 5 doesn't look out of place next to an expensive watch.

In fact, smartphones are status symbols today and feature phones tell others you aren't with it or are cheap.

Google is not Apple but they have certainly learned a lot from Cupertino and applied much of it to Google Glass.

Posted in Android, Broadband, Consumer Electronics, Google, Technology, Wireless

Tagged: cnbc, google glass, wearable computing, wearable tech, wireless : Related Tags: wearable

GENBAND Perspectives 2013 Live Blog

April 30, 2013

Check out What's on Tap for the GENBAND Perspectives Summit? by TMCnet's Rich Steeves

See me live at 2:00 pm today here at GENBAND Perspectives 2013 where I speak on a panel "Harnessing the Power of Social Networking" in the Grand Cypress Ballroom here at the Hyatt Regecy Grand Cypress.

I am in Orlando for GENBAND Perspectives 2013 and the show is about to begin. last night there was a poolside reception which was rained out - but the venue was able to move about 1,000 people quickly indoors where the reception continued without a hitch. OK, a few of us had some wet clothes but other than that things have gone well so far.

Drummers kick off event

GENBAND Chairman David Walsh takes the stage. "Digital life is interactive.

Posted in 4G, Broadband, FCC, Financial, IMS, IP Communications, Networking, Technology, Unified Communications, VoIP, WebRTC, Wireless

Tagged: carrier, genband, ip communications, telco, voip : Related Tags: genband perspectives, takes stage, service providers, grand cypress, devices connect, devices

AT&T: From Dumb Pipe to Security and Home Automation

April 26, 2013

There has been talk within the telecom industry for many years regarding whether communications service providers would eventually just become providers of dumb pipes or provide added value they can charge for. The move to IMS in-part was supposed to allow these companies to add more apps and services to their offerings, allowing them to generate more revenue.

When Apple opened up its iPhone platform, hundreds of thousands of apps began to do many of the things telcos would have liked to provide. Moreover, many functions which telcos used to charge for like SMS were given away for free from the likes of WhatsApp and Facebook.

Posted in 4G, AT&T, Android, Apple, Broadband, IMS, Technology, Verizon, Video, Wireless

Tagged: adt, at&t, att, home automation, home security, verison : Related Tags: equipment installation, smart security, simple security, security includes, service providers, security

How a Call Center Translation Service Went Mainstream

April 24, 2013

Virtually everything in our lives has gotten more expensive over the years such as housing, cars, postage stamps, food and energy and yet telecommunications and broadband service costs continue to plummet. This state of affairs is in-part due to Moore’s Law and a side benefit of the declining connectivity costs has been bringing the world closer together. In the nineties you could bankrupt yourself quite easily if you direct-dialed from one country to another yet today IP communications has lowered the price of such calls to zero or a few pennies a minute depending on your location and device.

In 1982 a company called LanguageLine Solutions was founded to focus on helping translate conversations via telephone and since then, the company has grown to 6,000 interpreters who speak 98.6% of the 6,809 languages spoken in the world today.

Posted in Broadband, Call Center, Consumer Electronics, Skype, Technology, Unified Communications, Video, Wireless

Tagged: app, call center, contact center, ip communications, launguageline, tablet, translation : Related Tags: company offers, translation service, video service, service, languageline, company

On Screen Size, Apple is From Mars, Samsung from Venus

April 24, 2013

For many years now I have waxed poetic about the need for Apple to create a large screen phone. With the latest iteration of the iPhone, the “5” they decided to elongate the device but not make it wider. To me, this mistake is the worst that Apple has made since ignoring the market for seven-inch tablets and then playing catch-up with the iPad mini.

At first, when asked about larger screen phones, Apple said that they didn’t fit in the hand.

Posted in 4G, AT&T, Amazon, Apple, Broadband, Consumer Electronics, Gadget, Samsung, Technology, Verizon, Wireless

Tagged: android, apple, galaxy, iphone, samsung, smartphone, tablet : Related Tags: large screen, larger phones, screen phone, larger screen, screen phones, apple

Google's Deep Learning Systems

April 24, 2013

Using Google’s deep learning, you can have thousands of computers work on recognizing your speech – if only for a brief moment. This according to Google fellow Jeff Dean. To me, Google deserves a lot of credit in the speech rec field as their service works very well and they were very late to the speech rec game. Check out the video from MIT for more.

Posted in Google, Speech Technologies, Technology

Tagged: google, speech recognition, speech technology : Related Tags: google, speech

Momentum Continues in WebRTC Space

April 12, 2013

Last year, TMC and its partners launched the first WebRTC conference in the world and the market reacted enthusiastically with a sold out exhibit hall and a standing room only crowd. I tell you this because I haven’t seen so much interest in a new technology in over a decade. It reminds me of the early days of VoIP and SIP and the Internet all rolled up in one.

Posted in WebRTC

Tagged: acme packet, alcatel-lucent, dialogic, digium, google, microsoft, oracle, sansay, sip, skype, webrtc : Related Tags: alcatel lucent, sponsors follows, number things, webrtc conference, major player, webrtc

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Communications and Technology Blog - Tehrani.com