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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have...

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Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first...

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New Rev.io REST API Helps Carriers Reduce Leakage, Improve ROI

Revenue leakage among carriers is close to a billion dollars and as new services come on line, the complexity of managing various...

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As an enterprise, why you should care about 5G

As an enterprise, why should you care about 5G?  I mean, after all, it means new phones, new bring your own...

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New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with...

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Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it...

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Altaworx Helps You Launch, Monetize and Scale Telecom Solutions

IoT billing can get quite expensive as carrier plans do not always fit the usage pattern of devices. In a conversation with Rickie...

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CSF Adds MMS, White Label Toll-Free Texting

April 30, 2018



Texting is becoming a crucial form of communications for companies and to help facilitate the transition, CSF Corporation has expanded its portfolio of solutions. The company now enables organizations to do B2B and B2C texting - allowing notifications to be transferred to phones and email accounts.

In an exclusive interview with Rich Scanlon, CEO, he explained, their Conversations app is flexible, seamless and can act as the hub of communications. He said, "It's an omnichannel approach to p2p messaging."

He continued to say, there is a real-time transition from a2p to p2p. In other words, if an entity was to send a broadcast test message (application to person or a2p), someone can respond to the SMS (person to person or p2p) and have it routed to the right person or people.

Rich explained, their native application, gateway and APIs route p2p conversations.

They also have a toll-free for MMS option allowing a picture or video to be sent to an 800 number.



Most importantly, CSF allows this service to be white-labeled, meaning a great and potentially lucrative recurring revenue opportunity for the MSP community.

In short, as more millennials interact with organizations, the need to text-enable all numbers will only continue to increase.















Bullseye Telecom Expands Channel Offerings

April 29, 2018



As telecom consolidation continues, a wave of mid-sized carriers are expanding their channel programs to take advantage of the opportunity to benefit from changes to these programs at the "big carriers."

One such company is BullsEye Telecom. Their  Channel Partner Programs offer three new opportunities for potential partners:
  • Referral Partner: best suited for IT consultants and those who are connected with organizations that may benefit from BullsEye’s full line of services.
  • MSP Program: ideal for Managed Service Providers, VARs and system integrators; provides an opportunity to grow a stable and predictable revenue stream by referring BullsEye’s portfolio of services to their clients.
  • Agent Channel: for technology solution providers with sub-agents or seasoned sales representatives with a track record of selling technology solutions throughout the U.S.

All of the Channel Partner Programs feature these and other benefits:

  • Priority BullsEye support
  • High commissions through BullsEye’s industry-leading compensation plan, offering upfront, residual and combo options
  • The ability to grow business services offerings – including VoIP, SD-WAN, Broadband and POTS – from a single provider
  • Dedicated, hands-on sales and marketing support to help drive business



In an exclusive in-person interview with Mark Sondergaard, national director of partner sales, BullsEye Telecom said, “With our robust offerings, industry-leading benefits and proven success system, we are laser-focused on helping our partners grow their businesses faster and more strategically than ever before.”

Mark explained they are adding pre-sales engineers, and have added 4-5 channel managers as well. He said they excel in providing multilocation service including POTs aggregation, broadband aggregation, various VoIP flavors and of course SD-WAN.

He told me, they are one of the few companies which can bring on a one-thousand location restaurant and first take control of the transferred numbers via a POTs to POTs transfer.







AireSpring Going The Extra Mile For Customers

April 27, 2018



AireSpring continues its rapid hosted growth according to Danial Lonstein (pictured below) who recently became the President and Chief Revenue Officer. To accommodate their expansion, Danial explained in an exclusive live interview that they recently moved to a new headquarters in Van Nuys, California.

The company made some big bets last year as they explained to us in an interview at the time.



They've recently added a new channel chief, Shane Speakman who came from Zayo Zayo Group where he led the channel management team and served as National Director of Business Development. The news was announced at ITEXPO and SD-WAN EXPO in Fort Lauderdale.

As a result, they are actively adding to their channel team - in part because many of the larger players in the space and reducing their channel commitment. Danial explained, the larger the competition gets, the less flexible and channel-friendly they become.

Other differentiators include their multivendor approach, more sophisticated portal access, free support of third-party tickets and auto ticket generation which happens when they notice a problem.

Going forward, the company will have a global SD-WAN solution including getting through the great "Chinese firewall." In addition, they have added Zoom from Metaswitch.













Windstream Positioned between CableCos and Largest Carriers

April 26, 2018

Two months back at ITEXPO/SDWAN Expo, Windstream aligned its brands to simply Windstream Enterprise and Windstream Wholesale. The company explained the new brand strategy reflects the transformation the organization is undertaking in response to the demands of the business market for a more agile, innovative network and communication service provider. The organization distinguishes itself by leveraging the latest technology and a highly agile, customer-centric culture that positions Windstream as a trusted partner to its Enterprise and Wholesale customers.



“Enterprise IT is going through a tectonic shift, driven by rapid migration to the cloud and adoption of new technologies to address evolving customer needs,” said Joseph Harding (above), executive vice president and chief marketing officer of Windstream Enterprise and Wholesale. “This transformation directly addresses the specific challenges facing businesses today who’ve learned that conventional approaches can’t keep pace with the requirements of the digital economy,” said Harding.



VirtualPBX Invented the UCaaS Space. This is What They're Doing Now.

April 24, 2018



In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early is an understatement. Hundreds or thousands of communications companies didn't make it through the various bubble bursts between then and now.

Now though, the company is facing intense pressure from well-funded competitors coming at them from numerous directions. Here is how they are differentiating.



In an exclusive interview with CEO Paul Hammond, we discussed the company's latest platform, Dash - three years old and shiny new.







MasterStream ERP Expands Carrier Offerings

April 24, 2018



MasterStream, the complex quoting engine of many of today's carriers has been successful at working with enough carriers that they provide 15 million quotes per month. Part of what differentiates the company is they provide complex quotes - based on specifications of the carrier and customer. They are leveraging this success and expanding into new and exciting adjacent spaces.



Their first new product, CarrierAccess allows a wholesale carrier to just manage their product catalogue for their provider customers. Instead of using a spreadsheet or portfolio can now have a single portal for everything they need.





How Nuance is Powering the Voice Economy

April 16, 2018

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point of smart speakers dropping to the same level as a week's worth of Starbucks, many consumers have filled their homes with such devices.

All of this is great news for Nuance as they have been a leader in the voice recognition space for decades.

As this tech has evolved to become intelligent assistants, the company has invested in organic growth and acquisitions to stay ahead of the curve.

Speaking of acquisitions we remember when past ITEXPO keynoter Steve Wozniak mistakenly mentioned that Apple was going to purchase Nuance. Sometimes you can be correct but just early. This could be the case as Apple is failing in the Smart Speaker market with its overpriced HomePod. It may be forced to buy Nuance for its voice technology.





FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

April 16, 2018



The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April 23, 2018, from 10 a.m. to noon, at the Pepco Edison Place Gallery, 702 Eighth Street, NW, Washington, D.C. 20068.

The Expo, which is free and open to the public, will showcase innovative technologies, devices, and applications to minimize or eliminate the number of illegal robocalls consumers receive. 

Jabra Responds To Evolving Workplace with Engage 65, 75

April 15, 2018

After exhaustive interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents told them, automation was handling the easy tasks leaving the higher value phone calls to be handled by agents. 

Also, as rents have climbed, office spaces have gotten smaller and noisier. Open office environments certainly have to be an issue as well.

CounterPath Now does Collaboration

April 15, 2018

President and CEO Donovan Jones



Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with virtually all SIP phone systems. The company's Bria softphone was so ahead of its time, it is pretty incredible that CounterPath hasn't become a household name.

Perhaps that will change as the company recently launched its Stretto Platform for collaboration. We aren't sure we are huge fans of the name Stretto but we are fans of the solutions the company offers. CounterPath can now overlay seamless collaboration on all PBXs. All this while, providing provisioning, battery saving technology, messaging, presence and more.

The benefits become clear when you think about it.







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