Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

Full Story »

ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

Full Story »

Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

Full Story »

What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

Full Story »

Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

Full Story »

The Status of WebRTC

It’s been quite a while since I wrote about the status of WebRTC.   And quite a bit has happened in that time.  ...

Full Story »

Is It Possible to Outgrow an Open-source PBX?

Due to cost, many small businesses have started with an Open-source PBX such as Asterisk and FreePBX.  But once you have that...

Full Story »

Connecticut Law to Allow Lethal Drone Use

April 8, 2017



In 2014 we warned a drone war was coming. Specifically we said, "Drone technology may be the biggest threat to civilized society over the next twenty years."  Two months later El Mehdi Semlali Fahtia, a Moroccan national, looked to use a drone to attack a federal building in our home state of Connecticut.

Earlier this year, we told you the drone wars have arrived and that an army of good drones will protect us from the bad ones.

The challenge is if we need good drones to protect us they need to likely be armed. It looks like the legal framework to allow this to happen may soon be passed.

Our home state of Connecticut  has a new bill An Act Concerning the Use and Regulation of Drones (see the first page at the start of this post) which effectively bans weaponized drones for everyone in the state except for police officers, permitting them to use drones equipped with tear gas, incendiary and explosive devices and “remote deadly weapons.”

If the law is passed, it will be the first to allow lethal drones to be used by law enforcement.

This is a very big deal. It is quite necessary for law enforcement to be able to combat criminal drones which can be used for terrorism and other nefarious activities.











Malicious Email of the Day

April 8, 2017



This is the best malicious e-mail I have seen in a while. It disguises itself with a From line: Microsoft OneDrive <noreply@icloud.com>. It looks legit until you realize iCloud competes with Microsoft and its Onedrive. Looking at it quickly - you could think it is an official reminder of a real document you need to look at.

It also tells me I have something waiting - it sounds like it could be a gift.



Zang Spaces: a Major Digital Transformation Enabler

April 6, 2017



As we've said repeatedly, communications is the low hanging fruit of digital transformation. You can transform your business in lots of ways of course - setting up systems to reduce crime in your retail locations is just one way to do this. But across the board - looking at companies in all industries, there is a single constant... Communications.

Free HBO Content Makes the AT&T Pipe Smart

April 5, 2017



For years, communications service providers like AT&T and Verizon discussed their need to to not be dumb pipe sellers but instead add value with various services. It turns out one of the major ways to add value to a dumb pipe is with content - lots of it. Comcast owns NBC and Universal, Verizon owns Yahoo! and AOL and AT&T owns DirectTV.

Thanks to T-Mobile and Sprint, there is real price competition in the wireless space and differentiating can be more difficult. Tremendous credit goes to to T-Mobile for immediately offering Pokemon Go with no data charges - soon enough to capitalize on the trendy new game.

Amazingly, carriers are more nimble than they've ever been. 





ITEXPO Attendee Cap'n Crunch Needs Your Help

April 4, 2017



I first met John Draper or Cap'n Crunch at ITEXPO in Los Angeles as he was looking to connect with Asterisk Creator and Digium founder Mark Spencer. I still remember how mystified people at the conference were when they learned this gentleman's nickname was a breakfast cereal. In case you don't know the story, John blew the whistle that came in the box of Captain Crunch cereal into a phone and was able to subsequently hack into the AT&T Central Office.



He became the first hacker by accident.

Draper also knew Steve Jobs and Steve Wozniak, a past ITEXPO keynoter.

The Cap'n now needs our help. He has a major medical situation.









Communications Transformation is Just Beginning

April 4, 2017

The technological journey to a more efficient enterprise never ends. There are endless new tools which a company can adopt to become more productive. "Digital Transformation" is the latest buzzword to describe what has been happening in companies since the advent of Lotus 123 on an IBM PC which allowed companies to instantly get access to what-if scenarios impossible to duplicate with a pencil.

Transformation never ends.

In 1978, using metal to print newspapers and magazines was commonplace.

A young Rich Tehrani received this metal type from the New York Times as a gift and its its helped him remember that change is constant and adaptation is a necessity for survival.



This is one of the last metal-based newspapers they were printing as they were going to start using computers. At the time, the cost to automate was astronomical - you needed a mainframe and custom software and proprietary interconnections.







Devialet, 4,500 Watts of the Cleanest Power You Will Hear

April 4, 2017

In my former life as an amateur audiophile I would have been salivating over the Devialet line of speakers and amplifiers. But that was a long time ago. Then again, when I got a chance to hear these speakers, I did salivate and if you have extra thousands of dollars lying around, you will likely not find a better sounding speaker, anywhere. Truly amazing.

Technology has revolutionized audio - not since vacuum tube powered components have we seen such an improvement in audio quality.

Stop the Shrinkage with Digital Transformation

April 4, 2017


Digital Transformation reaches across all areas of your organization - from business process to communications. In fact, we would argue it starts with communications. In retail however, shrinkage - the colloqialized term for theft is a major problem. How major?

Sennheiser Shows the Future of Work in NYC

April 3, 2017


Sennheiser
and furniture company Wilkhahn recently held a press conference at their pop-up store in Greenwich Village, NY where the audience was treated to great content and the ability to try some of the company's high-end audio products.

The presentation started with pictures which showed the evolution of the office - from tightly packed desks, to offices, to cubes and now more casual informal settings replete with couches, huddle rooms and a few quiet areas for serious work. In other words, our collaborative future.

The takeaway? Well, it wasn't all that different from what many of us heard in the keynote room of ITEXPO in Fort Lauderdale, FL. Companies are changing to suit the tastes of millennials.



Vidyo Expands its Service into Banking

March 21, 2017

Read to the end to see why future call center agents may need to start hitting the gym

We've covered Vidyo news before - the company has video solutions serving numerous industries with powerful solutions which work over a wide-range of of bandwidth situations. Recently they have been focusing more on banking solutions as research has shown the timing is good. In fact, 90% of banking industry respondents expect video collaboration to positively impact customer satisfaction, and 80% are planning on deploying a video collaboration tool in the near future.

To learn more, we spoke with Eran Westman, CEO of Vidyo.

The chief executive sees financial as a natural extension of the company's success in healthcare. He thinks using video when getting a mortgage, establishes trust with the customer and will become more common.





Featured Events