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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Will the Clinton Vs. Trump Outsourcing War hurt your Business?

With tens of millions of jobs lost in the U.S. due to outsourcing (including contract manufacturing), we can expect the topic to...

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Why Android Sucks: Part 2

Earlier this month in a piece titled Why Android Sucks you learned that Dell decided to stop updating Android devices. The article...

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2016 State of WebRTC

Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even...

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What It Means to Master an Agency

After rumors swirled at CP Expo in Vegas in March, the announcement is finally here: Sandler Partners is acquiring X4. This...

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Why You?

This was another Me-too week in press releases. It was ILEC SD-WAN week with announcements from AT&T, CenturyLink and Verizon. It...

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Zang to Grow Communications PaaS offerings at All About the API

Here at the All About the API 2016 show in Las Vegas I got a chance to catch up with keynoter Davide...

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PlumUC Pipes in on Skype4B for Partners

On Microcorp's weekly agent call, the first topic was the Office365 opportunity for channel partners. (One slide from that call shows...

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Revolabs Pushing Audio Quality Boundaries in Conferencing

May 8, 2015

A typical telephone call these days still relies on quality limitations of compression and filtering designed in the 1960s! Before VoIP, the percentage of such calls would have been 100. For a short time thereafter, VoIP calls may have even sounded worse in some cases than the PSTN – the 1960s technology I referenced.

Fast forward to about 20 years after VoIP was launched and we live in a world of HD voice potential.

OpenMarket Adds Texting for Landlines and Toll-Free Numbers for Enterprises

May 6, 2015

New service helps US and Canadian businesses use mobile messaging to improve customer service

Here is some non-news… Millennials don’t like to talk. In-fact, you can almost make the argument that no one likes to talk – on the phone anyway because since most of us communicate with one or more millennials, we’ve all been trained to text more than usual. What’s the difference between ten years ago and today regarding plane landings?

Aerohive adds Ease of Use, Massive Dell Distribution Network

May 6, 2015

Aerohive told me in 2010 they were hell-bent on world-domination in the WiFi space. Very cool and certainly not your typical tech interview. Sure, its not break-the-internet worthy but still, an awesome approach IMO. Cisco, "Bring it on." They used to tell me.

In a way their irreverance reminds me of Salesforce.

Does Redbooth Signal a new Growth Spurt in Business Collaboration?

May 6, 2015


Collaboration solutions are one of the most challenging ones to judge in my opinion because the real world and online one are very different. Did any of you use the Second Life virtual world filled with avatars of people to walk or fly around and see the virtual landscape? I played with it a bit but got bored. So did most people.

12 Reasons Carly Fiorina Would be a Great President

May 4, 2015


A secretary who worked to become CEO of a huge tech company is not only an inspiration, its a person who understands the importance of giving everyone the opportunity to excel




Carly Fiorina just launched her presidential bid. There are some very good reasons to consider her very seriously.

  1. Accountability: Carly is a business leader. She is not a career politician.

Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

April 22, 2015

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running on OTS computers from white box companies, Dell, HP, Cisco, etc. This move follows similar trends in many markets – thus we’ve seen opinion pieces about how software is eating the world.

It’s all about abstraction really. Software running on smartphones for example can replace fixed-function remote controls.

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

April 16, 2015


At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating:

The video industry is changing rapidly thanks to time-shifting, on-demand and mobile devices. This in-turn affects the whole broadcast chain. The typical broadcast studio has lots of big iron with blinking lights – roughly analogous to mainframes or perhaps carrier class switches – a Class 4/5 perhaps is more like it. While the cable companies have moved to standardized IT and SDN, these companies haven’t made the change.

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

April 9, 2015

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally, the cloud will continue to become a more integral part of everything we do.

How Temasys Solves The WebRTC Browser Interop Challenge

April 7, 2015

WebRTC is a huge step forward in allowing interoperable realtime communications between various web browsers but as far as we've come as an industry, we still have more to go. Temasys is spearheading the effort to alleviate the interop challenges facing the WebRTC community. To keep my audience updated, I recently had a chance to interview Chip Wilcox, CEO at Temasys to learn more. I hope you find the interview useful.

Exclusive Interview with Aricent's Frank Kern at MWC 2015

April 3, 2015


It’s been a few years since I've covered Aricent (2012, 2009, 2006) but as fate would have it I was fortunate enough to interview Frank Kern, CEO at MWC 2015. This is one of the companies behind many of the products we use and one you likely don’t know a great deal about. It’s owned by KKR and Sequoia and is a pure-play product innovation services company – Kern explained his they don't do IT and BPO like others in the space.

Another differentiator is the company’s core strength is connectivity and there is a great demand for such services at the moment.

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