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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that...

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This is How You Do Social Media!

I received a surprise package at my doorstep today from Bright House. It seems that my tweeting about the Tampa Bay...

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The Wearable Tech Futures

Amid all the noise about the growing Internet of Things market comes the announcement that Nike is disbanding its FuelBand team....

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Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Leatherface Shares 3D Moviemaking Tips With TMC

March 6, 2013

Microsoft EU Fine Shows Irony of Tech Antitrust

March 6, 2013

Microsoft was just fined a whopping $732M by EU antitrust regulators for breaking a voluntary agreement to give 15M users a choice of internet browsers beyond IE. The challenge according to Microsoft is they had a technical glitch which first allowed the choice and subsequently took it away. Yes, this does sound a but fishy.

Microsoft did indeed use its OS monopoly to kill off browser competition from Netscape Navigator in the nineties. They did however tie IE into the OS better than Netscape did, making it in many respects a better product.

Since that time, Internet Explorer has fallen prey to Chrome and even Firefox and lost share as it has failed to keep pace with advances in the industry.



Google, YouTube, Apple and Beats: Music Options Galore

March 6, 2013

There is good and bad news for Pandora today. The streaming radio leader has for the first time found itself in a position to compete for radio advertisers on an equal footing thanks to its inclusion in an influential ratings network run by Strata Marketing. The potential in the streaming radio market has brought new competition.

It's worth noting the news recently broke that Apple has held talks with Beats Electronics LLC about collaboration and/or investment in a music service called Daisy – apparently these talks go back a decade but Steve Jobs wasn’t ready to act when they began. Although Apple hasn’t been announced as an investor in the deal, Daisy has just secured $50M from a group including Warner Music owner Len Blavatnik, Fort Worth billionaire Lee M. Bass, and Australian financier James Packer.

Aruba Networks Shows WiFi Can Boost Retail Traffic

March 5, 2013

Aruba Networks had a few interesting announcements recently at Mobile World Congress 2013 and the first one shows how WiFi can be used as a differentiator and driver of retail traffic. In a deployment with NTT Broadband Platform or NTTBP the companies proudly unveiled the fact they are deploying a joint WIFi solution named Wi-Fi Cloud Services and its being deployed at over 10,000 Seven-Eleven locations as well as other retail locations owned by the mutual parent company in Japan.

This is important because the service includes an offering to consumers which allows them to come to the stores and download and stream music and other content. In this way the WiFi network supports a marketing initiative which makes the stores in-effect more "sticky."

As the content is the "hook" so to speak, it is imperative the quality of the network is up to par.

Apple's Magic Dependent on iWatch Success?

March 5, 2013

At this point we are all aware Apple has a new watch in the works and it is even thought to be released later this year. Pundits have even determined this product could be vastly more profitable for Cupertino than even the much-anticipated Apple TV. They call it a $6B opportunity!

One wonders however how different this product will be from the iPhone.

xCom Global's International Wireless Solution is Fantastic

March 2, 2013

Perhaps the best part of my trip to Barcelona, Spain to visit Mobile World Congress 2013 was not having to worry about wireless broadband the entire time I was there. You see I was sent a review unit of the XCom Global wireless broadband device which allowed me to stay connected the entire time I was in the country without having to worry about roaming charges, overage charges and heaven knows what other sorts of fees and taxes one deals with when leaving their home country.

The company sent me a used Novatel Wirelss MiFi 2372, instructions, an extra battery and a case of adapters for various outlets throughout the world. They gave me a SIM for Spain and I was off and running.

Metaswitch Asks: Are You Ready to be a Software Telco?

March 2, 2013

Virtualization has made the IT world much more efficient and cloud technology allows applications to scale up and down at will in a far more cost-effective manner while requiring little to no CAPEX. There is hardly an industry which hasn't been affected as software and hardware vendors have worked together to make sure they are ready for this new world where a single server can run multiple instances of an application on servers which are flung far around the globe. Even the PBX-world has gotten into the game with many vendors - especially those doing business with Fortune-class companies supporting virtualized software communications servers.

In a recent conversation with Steve Gleave (pictured) and Carol Daniels of Metaswith at Mobile World Congress 2013, I learned the company is taking the move to virtualization seriously and their recent product launch of 19 months ago - the SBC, was developed to run in a such an environment.

IPgallery Helps Carriers Become Social Hub and More

March 1, 2013

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone number as the primary method of communicating among many - especially younger users. Then there are the the OTT VoIP and video vendors such as Skype. The telephone number has gone from being a protected client relationship to an afterthought.

Telenity Enables M2M, Location Based Ads at MWC2013

February 28, 2013

The big news out of Monroe, CT based Telenity at Mobile World Congress 2013 is the company's new M2M and LBS solutions. On the M2M front the company has announced m2mConnect which handles connectivity management of m2m devices. The idea here is to auto-provision, activate, monitor and diagnose M2M solutions in the lowest-cost way possible. As Dr. Gurol Akman, VTO and EVP of R&D explains, M2M customers are very low ARPU and you have to ensure you minimize your support cost.

Comverse Gets Social at MWC2013

February 28, 2013

Comverse showed me their Share solution at Mobile World Congress 2013 which allows carriers to deliver a Facebook app giving the user a portal into their subscriber account. Once you enter the app, you are prompted to enter a phone number and are subsequently sent a text message allowing you to get a code which enables authentication.

At this point you can check your account balance, send notes to customer care and more. The operator benefits as well because they can mine the user likes and preferences allowing them to determine for example if they may be a candidate for a bundle or special offering.

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