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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

May 22, 2013

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has developed public cloud 2.0 – in other words this is not your father’s cloud. Now you might be thinking cloud is cloud is cloud – especially when it comes to the public variety but the company thinks differently and they make a compelling case as to why their solution is far better.

Part of the reason is structural – using InfiniBand – a switched fabric communications link which can transfer data 40-80x faster than traditional solutions, the company is able to rapidly move virtual machines around their data center… “So fast, the VM doesn’t even know it has been moved,” they said. In the real world this means they can instantly size applications and machines with the resources needed.

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

May 17, 2013

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in just over three and a half years. The question is, what do you do with this onslaught of algorithms which are written with malicious intent in mind? One company, Emerging Threats thinks they can help with part of the equation… Identification of the sites which are compromised.

I recently met with the company at Interop in Las Vegas to learn about their IP and domain intelligence solutions ETPro Ruleset for IDS/IPS and IQRisk Suite for IDS/IPS, Firewalls, SIEMs and DNS.

NFV-Based Software Telcos Need OSS/BSS Interoperability

May 17, 2013

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of hardware. CSPs hope they can take advantage of the same network efficiencies they see in their data centers in their core networks.

In this brave new world of software, there will be lots of opportunity and challenges as well. For example how do OSS/BSS systems manage new services provided by new entrants?

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

May 16, 2013

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space as recently as today. In the tech world, we are no stranger to this move as it has been taking place steadily for over a decade but with an extremely accelerated pace these last few years. The IT service management market is no exception and one vendor in the space, SysAid has made an aggressive prediction about the intersection of cloud and ITSM.

SysAid’s Founder and Chairman, Israel Lifshitz says his company is leading the push to cloud-based ITSM with over 1,000 customers using their solution as a service.

Avaya Takes Networking Lead in SPB

May 15, 2013

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and Alcatel-Lucent. Many of you will remember when Avaya was actually the enterprise division of Lucent before the company spun off just over twelve years ago. Randy Cross the company’s director of PLM discussed how there is a rapid move to software in the networking market and SPB is an evolution of MPLS allowing services to be created dynamically on the server where the applications reside or on the switches nearest the users.

This is one of the main benefits of SPB in-fact… It allows customers to simplify network creation and management by requiring service provisioning only at the edge of the network.

Alianza Wants to Host Your Software Telco

May 14, 2013

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this decade. Whenever we see such disruption in a market, it becomes an opportunity for new entrants to displace existing companies. As you may recall, Sonus Networks and Acme Packet (now Oracle) were just a few companies which were born and prospered during the transition from circuit to packet switched carrier networks.

In the past I have written about Metaswitch and their software telco solutions through NFV or network functions virtualization and their open-source Project Clearwater initiative which allows a carrier to run IMS on standard servers for free.

Google Birthday Reminders: Is Google+ Pushing Too Hard?

May 13, 2013


This morning I was greeted with a reminder of the birthday of a Google Plus acquaintance on the home page of Google.com. For over a decade this home page of Google has been clean and white with the exception of an occasional offer for some Google service or hardware or some special doodle which signifies a day which the company deems important. Sometimes they even test a humorous message around the holidays designed to push even more of their services at once.

The question I cant help but ponder though is whether Google is going too far trying to jam Google+ down the throats of its search users. Of course they want to make sure we are all engaged with our Google social network and there is no better form of cheap advertising than this real estate.


Wearable Tech to Grow Even Faster than 40% a Year?

May 9, 2013

If you had a chance to listen to my radio interview with IMI TechTalk you know I believe the analytics behinds wearable computing will be a huge business. As sensors and cameras become part of our wardrobe, there will be billions of new data gathering devices connected to the cloud.

Companies like Facebook and Google will want to soak up as much of this data as possible and use it to generate revenue through a variety of services.

At a certain point, many of us will have sensors on our bodies - perhaps as part of our smarphones which measure our pulse and body temperature in real time. Using analytics we can use this data to determine the epicenter of a variety of incidents. For example, one imagines heart rates will increase in unison when there is roaring thunder, tsunami or earthquake.

Moreover, this data can be used to determine the spread of the flu or a pandemic based upon the increasing temperature of a population.

In addition there could be early heart attack symptoms we can determine from this wealth of sensory information which means lives can be saved...







Metaswitch Clearwater: Game Changing Open Source IMS Initiative

May 8, 2013

The march to a software telco world is progressing nicely

Communications service providers are at war with OTT providers and need to ensure they are able to battle on as level a playing field as possible. There are significant costs associated with running a major telco and hardware infrastructure certainly ranks high among them. Sure, OTT providers like Skype and WhatsApp have infrastructure costs as well but they often leverage standard servers and software to achieve their goals.

How Apple Lost Control of its Branding

May 3, 2013

The one thing Apple does better than any other tech company is name products and technologies in an easy-to-understand manner. iPhone, iTunes, iPod, you get the idea. Sure there are some exceptions like adding an "S" after some of the iPhone iterations that doesn't seem to make much sense but perhaps the worse offense is the branding of the 3rd generation iPad. Instead of calling it the iPad 3 it was called "The New iPad."

The point is, the name was stupid. It was certainly different and caught us off-guard but sometimes thinking different is thinking incorrectly.

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