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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

The FCC Is Useless

As yet another FCC Chairman gets his job just to help out the Duopoly, I conclude that we can save about...

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Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you...

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WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that...

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This is How You Do Social Media!

I received a surprise package at my doorstep today from Bright House. It seems that my tweeting about the Tampa Bay...

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The Wearable Tech Futures

Amid all the noise about the growing Internet of Things market comes the announcement that Nike is disbanding its FuelBand team....

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Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Comverse Gets Social at MWC2013

February 28, 2013

Comverse showed me their Share solution at Mobile World Congress 2013 which allows carriers to deliver a Facebook app giving the user a portal into their subscriber account. Once you enter the app, you are prompted to enter a phone number and are subsequently sent a text message allowing you to get a code which enables authentication.

At this point you can check your account balance, send notes to customer care and more. The operator benefits as well because they can mine the user likes and preferences allowing them to determine for example if they may be a candidate for a bundle or special offering.

NICE Systems at MWC2013

February 28, 2013

At Mobile World Congress 2013 in Barcelona NICE had a very compelling story regarding its multiple product lines which are generally analytics, security, financial and the contact center. In a conversation with Yaniv Zukerman and Eyal Kirshner I learned the company will be focusing more on its multi-channel analytics solutions across its product lines. Moreover, we will see more cloud solutions from them as well - including in the anti-fraud space. This technology will be rolled out across product lines - and used to allow for CFPB compliance.

Smith Micro Extends MDM Standard to Chipset Level

February 28, 2013

Smith Micro's main message at Mobile World Congress 2013 was that wirelss broadband connectivity is going to become easier. Carla Fitzgerald, VP Marketing Wireless & Mobility explained how the company has worked with chipset vendors to get its QuickLink MBIM Middleware installed at the chip level in various computer systems.

She said, "Connectivity originally started as an application where the user was once forced to be an IT administrator." She continued, "But now with standards like MBIM and Smith Micro working with chipset vendors, connectivity will be automatic regardless of operating system."

The benfits for users will be the ability to have backward and forward compatability across not only operating system versions but operating systems as well meaning you could take a USB stick modem and seamlessly have it work regardless of your system. Currently the middleware supports just about anything you would want to use such as Windows 7, Vista, XP, Mac OSX and Linux.

Dialogic Fuels Networks, Augments WebRTC

February 27, 2013

Having covered Dialogic for about two decades I can tell you they were an integral player in the converging world of communications and technology. When you leave a voicemail, call into a call center or benefit from a telecom advancement quite often a Dialogic product is involved by providing an interface and performing some sort of processing behind the scenes.

After rolling up much of the competitive space and other telecom vendors as well, the company found itself in a situation where much of its core business was being eliminated as many of the tasks you once needed proprietary boards to handle could be taken care of through software on ever-more powerful Intel CPUs.

If this challenge wasn't enough of an issue, Asterisk made it easy to have a standardized base of solutions to build on top of when looking to solve the problems you once had to rely exclusively on Dialogic to provide.

In response to this pressure the company has relaunched itself with a new branding campaign titled "Network Fuel" which is designed to remind carriers the company can help it solve a myriad of networking challenges for them.

Napatech Focuses on Analytics at MWC2013

February 27, 2013

 

A few big trends at Mobile World Congress 2013 had to do with helping carriers make money - quite often through analytics. Spending some time with Daniel Barry at Napatech shows his company is certainly in line with trends at the show.

By utilizing an array of hardware adapters, the company uses off-the-shelf servers to enable carriers and the suppliers who they purchase from to build scaleable applications for big data analysis. Such solutions could help operators deliver new services rapidly to respond to an ever-changing market.

Teoco Shows Predictive Geotargeting at MWC2013

February 27, 2013

At Mobile World Congress 2013 Teoco explained how they have carved out a niche in the market focusing on BSS and OSS analytics while taking advantage of geolocation to ensure operators not only serve their customer with greater profitability, they can also capture new revenue models.

The Virginia-based company has provided carrier solutions in the past such as service assurance such as capacity planning, managing network congestion, etc. They also provide network optimization like suggesting what direction a tower should tilt. Finally, margin assurance is a big area of focus - which in one case they say saved a customer half a billion dollars in five years through a variety of analytics projects such as reducing access charges, modifying contracts with suppliers, fixing uneven roaming scenarios, tower location analysis, network routing and other projects.

MATRIX Software: Charging and Policy Solutions for 4G and Shared Plans

February 27, 2013

As carriers move to shared data plans and LTE becomes prevalent, the old way of charging and policy need an upgrade. Enter MATRIXX Software with their real-time charging, policy and analytics solutions which enable today's carriers to keep up with the latest in technology.

Shared plans were championed by Verizon and others and the success of such solutions in increasing ARPU (although it should be pointed out the old ARPU model dissolves when a User has multiple devices) means we can expect many carriers to adopt similar models the world-over.

The MATRIX Charging Engine has been designed from the ground up to give carriers flexibility in how they charge and deliver new bundles to their customers whether they be consumers, SMB or the enterprise.

Mobidia Tackles Bill Shock at MWC2013

February 27, 2013

 

Chris Hill (pictured) the VP of Marketing at Mobidia was euphoric in telling me about the growth of the company's new app My Data Manager which has had 3.5 million downloads in the past 12 months. As bill shock becomes a larger problem which is amplified by the speed of 4G networks, users - especially when roaming, are literally a movie away from being hundreds of dollars above their typical monthly costs if they aren't careful.

The app runs in the background on iOS and Android and monitors app usage and cellular usage anonymously sending data back to the company if the user agrees to it. To date, over one million people have signed up to allow their data to be tracked meaning Mobidia has some incredible information about mobile use trends.

Tangoe Integrates MDM and TEM

February 27, 2013

At Mobile World Congress 2013 Tangoe was discussing the company's integrated solutions which combine TEM and MDM allowing telecom expense management and mobile device management to be handled with a single sign-on and user interface. As Director of Product Marketing Troy Fulton (pictured) explained to me, with 4G networks, bill shock can be quite real as you can be roaming and rapidly go way over your allotment of data.

The companies rTEM solutions can deal with such a scenario in ten minutes he says. Moreover, Tangoe realizes devices have valuable information on them - in fact many large enterprises spend 57% of their IT budgets on mobility, making it quite strategic says Fulton.

Tellabs Outlines Carrier Backhaul Challenge and Opportunity

February 26, 2013

Tellabs had some scary news for operators at Mobile World Congress 2013 in Barcelona as they outlined the detachment of user expectations in wireless which follow Moore's Law versus operator cost which is increasing rapidly. This according to Stuart Benington (below) who is a global director at the company. Citing an increased capacity shortage worldwide he went on to say there is an "investment shortfall" ranging between 1.2 petabytes in North America to 9.4 petabytes in the APAC region.

 

Gary Kim recently wrote about the issue as well emphasizing the nine-billion dollar investment deficit carriers will experience over the next few years. The chart above shows the details.

Enter the company's SDN application solutions demonstrated to me by Benington and George Stenitzer (below) who is the VP of Marketing.

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