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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T Partner Exchange Adds Features to Gain SMB Share

Ma Bell knows it's all about ecosystemCompanies rare really focusing on their solution partners (SP) – especially when looking to court small...

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What's With the MSO Consolidation?

Charter was the first company to make a play for TWC. Now reports are in that Charter is chasing Bright House....

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Expect Security Funding Bubble to Pop in 3-5 Years

Security is one of the hottest areas in tech right now. Indeed, there is infinite possibility in this space because technology...

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SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to...

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Verizon Invites the Channel Once More

Jon Arnold wrote up a good review of Verizon's Broad Cloud offering (VCE). One glaring problem is that it targets in...

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Media Servers and St. Patrick's Day

Last week I wrote about the important role media servers play in the network.  Today is St. Patrick’s Day and let’s...

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What Can You Learn from Target?

I was reading a couple of articles about Target. The retailer has not been doing well lately, including closing all Canada...

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H2O Overgroup Speeds Telecom Carriers

September 24, 2013

As tier 2 and 3 carrriers have started to face more competition from cable and larger SIP trunking providers, they have had to look to new markets in order to grow revenue. The challenge with this strategy is dealing with billing and management of a slew of new competitive services. Enter H2O Overgroup, a company helping these carriers with billing and backoffice operations. Evan Rice (pictured) the company's VP of Sales & Marketing spent some time explaining how the market is evolving, causing his company's customers to grow into numerous markets.

A Business Lesson that Cost Investors More than $500 million

September 21, 2013

Apple has such a halo around it that when the head of it's retail stores left the company to head up J.C. Penney, many people thought it was an amazing move and would result in the retailer of low-cost merchandise becoming more like one of the most storied tech companies of our lifetimes.

I certainly expressed skepticism about this happening - Ron Johnson's vision was to stop having sales (product markdowns) at the store and building stores within stores and bringing in more high-end merchandise.

About a decade ago an electronics store located in the northeast of the US called The Whiz was closed down. Cablevision had bought the store a few years earlier and the marriage made sense as the cable company was able to attract large amounts of people into its stores because they needed to get their cable boxes repaired or upgraded.

16 iOS 7 Changes to Know About

September 18, 2013

iOS 7 is a radical departure from the previous version of the OS – it is cooler and hipper and really makes your iOS device seem new. Then again, sometimes the familiar is best and change isn’t that good – especially when you are looking for something and don’t know where it went.

Speaking of which, here is a list of changes in iOS7 to know about.

  1. Downloading iOS 7 was perhaps the worst download experience some of you have ever faced. I downloaded it over 30 times on two devices before I could upgrade them.

Cyara Helps Banks Improve Service Levels

September 16, 2013

One of the challenges call center managers have is testing their systems when deploying new solutions or modifying existing ones. As the most crucial link to many customer interactions, the contact center can play a pivotal role in keeping customers happy, continuing to recommend a company and keeping them coming back for more.

To learn more, I sat down with Lynn Evans who is an independent systems engineer deploying call center solutions. In the past she has worked for banks such as Franklin Templeton Investments and Wells Fargo.

Intel Making the 64-bit Apple A7?

September 16, 2013

With 64-bit chips now powering smartphones thanks to the new 1-billion transistor Apple A7 chip used in the iPhone 5s, the logical trend in the market is that smartphone chips will eventually be the processors we use in tablets, desktops and servers. This is not really news as we have seen the migration of processors based on ARM technology showing up across a broad spectrum of devices from handheld to server such as in the HP Moonshot System.

An important point of course is who is making the A7 chip for Apple? We know the relationship with Samsung isn’t going well thanks to a strong line of Android devices – the Galaxy gadgets made by the Korean company.

TMC Hiring Editors

September 13, 2013

The Cloud is Hurting PBX Sales

September 13, 2013

In case there was any doubt about the success of cloud-based telephony growing at the expense of customer-premise-equipment or CPE, the latest research out of Dell’Oro Group should serve as a wake-up call. Alan Weckel, Vice President of Enterprise Telephony research at the company had this to say, “If you look at 8x8, RingCentral, and Shoretel's acquisition of M5, combined they experienced growth in excess of 15% compared to 2Q12.”

ShoreTel has certainly been a visionary in the communications market – they were nimble enough to come up with a cloud solution which they purchased from M5 and are rapidly growing this part of their company as you can see from the research above.

Ben Irvine, the VP of Operations at the company’s cloud division recently told me 20% of customers are asking for cloud-based solutions off-the-bat according to the company’s partners.

SPEECHPRO's Multifactor Biometric Engine Doubles Reliability

September 12, 2013



Now that Apple has decided to jump into the biometrics space with Touch ID, we can expect the idea of finger, face and speech recognition to gain more traction. When it comes to biometrics there are different approaches which companies can take to ensure only specific people have access to computers and information. In Apple’s case the company is looking to make it easier to keep your phone secure. The single finger touch is all that is required to get into many of secrets located on your phone.



The challenge is as I blogged yesterday – a sleeping person can inadvertently divulge all their secrets to other people without realizing it.





AVG Helps Manage Facebook Privacy

September 12, 2013

Spoof Video Mocks WWIII Start

September 12, 2013

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