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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Notes from Connections 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it...

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Nancy Pelosi OKs Use of Google Glass

August 2, 2013

Plantronics BackBeat Go 2 A Solid Performer

July 29, 2013

Plantronics has outdone itself with tremendous improvements to an already great product





I have been doing a long-term test of the Plantronics BackBeat GO Wireless Earbuds for over a year and they are what I would call a technological marvel. They are small, weigh almost nothing, sound great and can take an absolute beating. I have run with them for hours – many miles in hot, humid weather in rough wooded terrain and no matter how hot and sweaty they got, they kept working.

Chromecast Dongle Helps Google Take Down Apple

July 26, 2013

A low-cost atom bomb from Google aimed at the living room

If you have been following Google’s moves lately you see the company seems to have a laser focus on being a leader in a number of areas from autonomous cars to balloon-powered WiFi. Its important to point out there seems to be intense focus on competing with Apple with the introduction of solid products which are priced far lower than what Cupertino has to offer.

In the past five years, Google has launched an app store, an OS for mobile devices, smartphones, tablets and cloud-powered laptops. Now the company has unveiled Chromecast, a $35 dongle allowing streaming from mobile device to any television.



In short it takes on Apple TV to some degree and costs one-third as much.

Wearable Tech Expo NY 2013 Live Blog

July 24, 2013

Please use hashtag #WearableTechCon for this event
Check out photos from the event

8:34 am EST
: The show is about to begin - the excitement is building.



Tony Rizzo kicks off the event and discusses how the wearable market is reaching a tipping point and explains how his involvement in technology over the years has allowed him to be involved in many new markets from the PC, internet and mobile. He sees the wearable market as the next evolution of technology.



Tony introduced Jennifer Darmour the design director at Artefact. She began by discussing how the market for wearable tech is expected to grow from $750M to $50B between now and 2016... Staggering growth.




She asked, "How do we do with wearables what the iPhone did to the smartphone industry?" SHe mentioned that research shows people love their iPhones and then said she is working on making sure people love their wearable tech as much as they love their iPhones.

She explained that beauty does not necessarily equal fashion.
















The 12-Year-Old Egyptian Boy Feared by Global Goverments

July 14, 2013

This video of 12-year-old Ali Ahmed speaking about the protest in Egypt is one of the most moving political opinions you will hear – perhaps ever. After all, this is a child and yet he is more engaged in his government than most Americans… He understands the political process, has facts, worries about the rights of women – is concerned about the abuse of power by his government and speaks with a confidence which is absolutely awe-inspiring.

The video was recorded last October and already has seen tremendous viewership in China until it was banned.

Thanks to the internet, the views of a single global citizen – regardless of age can bring a nation and perhaps a globe to its knees, changing power structures and influencing the ideas of perhaps hundreds of millions.

RIP Amar Bose

July 12, 2013


In many ways Dr. Amar Bose deserves as much credit for revolutionizing audio as Steve Jobs received for revolutionizing numerous industries from movies to smartphones. Bose was one of the first to take high-end audio mainstream – you could find the company’s gear at virtually every audio store in the 1980s when most other stereo equipment was more segmented between high-end and lower quality.

My first encounter with the company was before 1980 where I saw an ad for the company’s direct-reflecting 901 speakers. I was a kid but I decided at the time that I needed to buy these speakers.

Why I'm Almost Able to Recommend You Ditch iPhone E-mail for Boxer

July 12, 2013

The Boxer email client for iOS may be one of the better productivity tools you will find as it is easier to use in many ways than the native iOS e-mail app on the iPhone. I’ve been using Boxer for some months now and until the most recent version, 2.6.0, I didn’t feel comfortable recommending it. What has changed is the support of landscape mode when composing messages.

Perhaps the most important benefit of the app is the ability swipe a message to delete it while having a quick undelete available until you take another action within the app.

Why Apple Dropped its App Store Name Fight With Amazon

July 10, 2013

In January 2011, I wrote about my belief that an app store is an app store and both the terms app and store are generic meaning together they become yet another generic term. Certainly the nuances of the legal system make my assertion a bit basic but having lived through a similar lawsuit which was eventually settled based on the fact the plaintiff must have realized the terms they were suing over were generic as well.

At the time, the post I penned was about Microsoft being sued by Apple for using the term app store – then more recently I wrote about Apple suing Amazon over their use of the same term for their store.

My feeling was the case would settle with Apple using “Apple App Store” & Amazon using “Amazon App Store.” Seems the case “settled” without the need for this to happen as the parties agreed to walk away from the suit which is really a smart move on Apple’s part because it is really difficult to prove app store is not generic when going up against Amazon’s virtually unlimited legal funds.

Americans Don't Know They Want Wearable Tech Yet

July 8, 2013

Recently a headline stating that most Americans don’t want wearable tech caught my eye and reminded me of many past of articles regarding consumer choices which were just plain wrong. The piece can be summed up with the following paragraph:

The April telephone poll of 1,011 Americans 18 and older found that only 34 percent of those polled who make $100,000 or more a year would consider buying or wearing a consumer-grade smart watch or smart glasses. For those with a significantly smaller income, $35,000 annually, the percentage of those interested in the technology increases to 47 percent.

The implication of the headline is the wearable market will remain a niche and while this could very well be the case, the reality is consumers and analysts have no idea where markets which haven’t been invented yet will be in the future.

How The Prism Leak Will Hurt US Tech Companies

July 4, 2013

Now that the world is aware of NSA's Prism program where there seems to be unfettered access to the servers of American web firms, we can expect a brave new world of communications and technology competition.

Although it isn't accurate to say there is free trade in the world due to tariffs and fees imposed across the borders of various countries, for the most part, companies easily can sell their wares across the world without having to worry about excess nationalism.

Yes there are exceptions but over time, consumers worldwide are OK with buying products from companies located virtually anywhere. Perhaps this is best exemplified by the popularity of American cars in China and the popularity of German, Japanese and recently Korean cars in the US.

This situation may change in the future as heads of state across the world are beginning to advise their citizens to stay clear of American tech companies if they don't want to be snooped on.

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