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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Healthy Private Sector Key to Private Sector Jobs

August 19, 2013

There is a fascinating battle taking place in many countries between how best to grow private-sector employment. Shockingly some of the politicians who are cited by the media for their incredible intelligence imply that inequality in wages can be fixed by increasing taxes on the companies and people who are using their income to grow, invest in and start businesses.

Moreover, there are complaints surfacing in areas of tech wealth like San Francisco because wealthy people who have limited time, pay top dollar for homes which ease their commutes. This has driven the prices up in such places which in-turn has increased resentment of tech workers. I touched on this last week when I explained how tech wealth actually helps society - it doesn't hurt it.

The fact that a single person could make a statement about how society should buy less iPods and instead spend this money on helping the poor shows that there seems to be a lack of awareness of how capitalism has lifted more people out of poverty than any other system ever created.



Why Apple Should not Produce Low-Cost Phones

August 19, 2013

Speculation and rumor will tell you that next month Apple is set to introduce a low-cost phone. Some will argue this makes sense since Apple is competing in a field with other companies such as Samsung and HTC which produce devices across many price points. The question worth asking however is whether this strategy is logical in the long-run. After all, aren’t mobile devices the natural evolution of PCs and laptops and hasn’t Apple learned that to be successful in those markets, you want to stay as far away as you can from being seen as a low-cost, commodity electronics producer?

Jobs Movie Inaccurate Say Steve Wozniak and John Sculley

August 16, 2013

By now everyone knows there is a movie called Jobs which celebrates the life of Steve Jobs and tries to recreate the events which surround the tech legend’s life. Of course whenever such an ambitious project is undertaken, the challenge you have is getting agreement on what happened and just as importantly trying to get everyone involved in the happenings to work collaboratively.

It is apparent this movie faced some challenges in both regards. For example, Ashton Kutcher who plays a pretty convincing Steve Jobs complained recently that Apple cofounder Steve Wozniak aka “The Woz” is being paid by another company to support a different Steve Jobs film.

Steve Wozniak

Why Google is Getting Hammered on Twitter for being Evil

August 16, 2013

Google is being called out by Microsoft for being "evil" and pursuing anti-competitive practices

Last May Google blocked a Microsoft YouTube app from running on its mobile platform Windows Phone causing Microsoft to rewrite it to Google’s specifications. This week the app was blocked once again and Microsoft’s David Howard explains why in a letter titled The limits of Google’s openness.

Howard explains that his company’s goal is to satisfy customers:

We know that this has been frustrating, to say the least, for our customers. We have always had one goal: to provide our users a YouTube experience on Windows Phone that’s on par with the YouTube experience available to Android and iPhone users.

Despite Complaints, Tech Wealth Helps Society

August 14, 2013

The pace of entrepreneurial activity fueled by tech wealth isn’t slowing down… In fact it is accelerating at dare I say “Internet speed.” Just last week I discussed how Tech Leaders Brin, Zuckerberg and Bezos are changing everything as the seek to revolutionize newspapers, immigration and meat production.

The Financial Times seems to agree as they just published a piece yesterday which discusses many of the same issues I brought up with the addition of Elon Musk’s Hyperloop and asteroid mining.

The FT correctly discusses the pervasive pessimism about the lack of investment from just a few years back from people like PayPal’s Peter Thiel as well as Tyler Cowen.

Here is a salient excerpt:

The upshot, according to supporters of this billionaire-fuelled quest for the next big technological breakthroughs, will be an age of discovery that creates the industries of the future: private space exploration, new forms of transport, robotics, new medicines and advanced materials.

Mosquito Magnet Cleared my Mosquitos

August 13, 2013

My yard has always been quite buggy. This past weekend however I went outside and didn’t see or more importantly feel a single biting insect after being outside at dusk for about ninety minutes. Since we had a very wet spring, the mosquito population in May and June was absolutely tremendous – I didn’t even want to go outside without liberal amounts of spray which is harmful to humans.

The good news is I can actually see where all these biting critters went… Into a net in my Mosquito Magnet Executive.

MightyHive Achieves Contact Center and Web Ad Integration

August 12, 2013

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can now drive demand through another channel, online. To drive brand and business equity today, marketers must leverage consumer insights to create seamless experiences across channels where each interaction, regardless of channel, is relevant and consistent to lead consumers along the path to purchase.

In the late nineties it was fashionable to say the web would kill the contact center as people would no longer need to speak on the phone when purchasing.

The Apple Board is Complaining About Apple's Lack of Innovation

August 9, 2013

Apple, We Need a Larger iPhone as I have asked for since 2010



It’s getting to be laughable – the phone choices in the Android camp are literally becoming infinite from Samsung alone – let alone when you throw in Google, HTC and others. Apple popularized the mouse, the GUI, fonts, desktop publishing and so many things yet they eventually got killed in the late eighties and nineties because of the competition and their lack of correct response to it.

In other words the price/performance curve got so out of whack that when PCs became commoditized and Apple lost its software ecosystem advantage, it didn’t make financial sense to buy an Apple product.

In 2010 I predicted this would happen to Apple in the smartphone market when I saw the gloriously huge Motorola Droid X. At the time I said the following (bold added for emphasis):

And this gets us to the headline of this entry...

15 Reasons Why Bitcoins are Better than Gold

August 9, 2013

Technology is literally at the point where it is disrupting almost everything and this week has been a prime example of this trend. On the one hand Google co-founder Sergey Brin was revealed as the investor behind growing synthetic meat in a lab in order to disrupt the cattle business and Elon Musk proved he can disrupt the auto market with his successful launch of Tesla Motors and the recent public acceptance of his company’s vehicles which surpassed analyst estimates.

Can you disrupt a commodity though? After some consideration I would assert you can and this post will explore the top reasons why Bitcoins are better than gold.

Verykool RS90 Vortex Smartphone Review

August 8, 2013

A Solid and Rugged Smartphone Value with an unusual name





How often do you get to take a piece of expensive electronics and treat it like it’s a bowling ball? The answer for me is not that often but that is exactly what I found myself doing with the InfoSonics verykool RS90 Vortex Smartphone. From the moment I received it, I have pummeled it, drowned it, bowled with it and literally dropped it on every surface I could find.

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