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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first...

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New Rev.io REST API Helps Carriers Reduce Leakage, Improve ROI

Revenue leakage among carriers is close to a billion dollars and as new services come on line, the complexity of managing various...

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As an enterprise, why you should care about 5G

As an enterprise, why should you care about 5G?  I mean, after all, it means new phones, new bring your own...

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New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with...

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Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it...

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Altaworx Helps You Launch, Monetize and Scale Telecom Solutions

IoT billing can get quite expensive as carrier plans do not always fit the usage pattern of devices. In a conversation with Rickie...

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Characteristics of an Enterprise SBC

   As enterprises move to IP voice services and SIP Trunking, enterprise SBCs are required as a border element to protect the...

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T-Mobile Leapfrogs U.S. Carriers Again with Digits

January 6, 2017

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative device you plug into your laptop so you can take your mobile calls on your laptop. The idea was to allow carriers to leverage VoIP to add value to their core offerings. For some reason, the idea just didn’t catch on at the time.

Fast forward to a few years ago, WiFi calling has come to most carriers allowing the cell call to be taken via VoIP.

Apple's Reliable Trick is Failing, Blame Russia

January 5, 2017

Minimalism, especially when it comes to ports is one of the reasons Apple computers and phones were more like artwork than electronics. They really took the best ideas of B&O and brought them to the mass market. Who doesn’t recall using the Apple iOS keyboards devoid of a delete key for the first time and thinking, hey, maybe Apple is right… We really don’t need this thing after all.

This worked for the company… We thought we needed replaceable laptop and phone batteries… We were wrong.

2017 to be the Year of Blockchain, Bitcoin and Fintech

January 3, 2017

Cryptocurrencies are fascinating as they act as a commodity and are simultaneously a technology application. Bitcoin mining for example gets cheaper as Moore’s Law decreases the price of processors. With this in mind, in 2013, we gave you 15 reasons why Bitcoins were better than gold. Then something bad happened – hackers started to steal bitcoins – tens or hundreds of millions of dollars’ worth at a time.

French Law Rings in New Year by Sealing EU's Doom

December 31, 2016

Around the turn of the century I was in Europe in the summer marveling at people all around me with six weeks’ vacation. I asked Europeans and Americans – In an increasingly global market, how do Europeans compete with the Chinese who never take vacation (an obvious exaggeration – you get the idea). They had no answer.

A hotel room in French Polynesia - many of them have a glass coffee table with a movable top, allowing you to feed the fish from your room.





Some years later, Europe dragged the world into a financial crisis more than once.

ITEXPO Offers Displaced Carnival Workers Special Offer

December 25, 2016

Recently Carnival Cruise Lines in Doral, Florida, made the news because hundreds of their IT workers were to be transferred to outsourcing firm Capgemini. The lawyer for the workers call it a firing and Carnival says it is keeping up with evolving technology.



We at TMC want to do our part to help. To the extent that these workers need to update their skills to remain relevant in an evolving tech world and potentially look for new opportunities for employment, we invite them to take advantage of 50% off of our events coming to South Florida/Fort Lauderdale.

Will Bitcoins Really Crash Gold?

December 25, 2016

Investors in East Asia are turning to Bitcoin instead of gold as a way to move wealth out of depreciating currencies and hedge against political uncertainty according to Seeking Alpha. This article reminded me of my post from 2013 titled 15 Reasons why Bitcoins are Better than Gold.

Seeking Alpha goes on to say: The governments of China and India have restricted their citizen's investment in gold to such a degree that people are abandoning it and turning to cryptocurrency as the primary alternative investment.

As a reminder, some of the reasons I pointed out in the past which relate to international markets causing Bitcoin prices to increase are as follows:

2) Negotiating Customs
4) Bitcoins are less bulky than gold coins
6) Bitcoins are gold 2.0
9) No central processor or storage facility is needed with Bitcoins
15) Bitcoins are a virtual commodity

See one year chart of Bitcoins followed by gold - notice Bitcoin value growing quickly as opposed to gold which is stagnating.







I think it's a bit sensational to say gold will crash because of Bitcoin but then again tech has disrupted retail, photography, manufacturing (3-D printing), airplane travel and just about everything else... Why not Gold?











Methbot: These ARE the Russian Cybercriminals We're Looking For

December 20, 2016

We have heard that Russian hacking caused Hillary Clinton the election for the last few weeks. But some surmise that pushing this narrative was done expressly to sway electors. Now that the vote is behind us - perhaps the Russian hacking that really deserves media attention is Methbot - a clever solution where hackers purchased blocks of IP addresses - making them appear to be in the U.S. and using Chrome on Macbooks to watch videos.

How TaskRabbit's CEO Can Help Diversify Tech

December 19, 2016

It’s one thing to talk about increasing diversity at your company. It’s another to both recognize there’s a need to take steps to better balance opportunity and representation for different types of people, and then put the processes, goals, and measurements in place to make that reality at your organization. That’s what TaskRabbit CEO Stacy Brown-Philpot (pictured)has been working to do since her arrival in Silicon Valley. My Colleague, Paula Bernier goes into some detail about how Brown-Philpot went from collecting newspaper subscriber payments in Detroit to CEO of TaskRabbit – with stints at Goldman Sachs and Google in-between.

The Utter Hypocrisy of Feigned Russian Hacker Outrage

December 19, 2016

From the president to the mainstream media, all of a sudden it seems state-sponsored hacking is a problem

Whether you believe Barack Obama’s presidency was a failure or a success, there is no doubt on the subject of cybercrime, this administration not only failed to bring state-sponsored hackers to justice, they rewarded the people who directed them with hundreds of millions of dollars in cash.

The U.S. knew the Iranian government hacked American financial institutions as well as public infrastructure which could have killed Americans.

Mobilize Hopes to Boost Contact Center ROI

December 12, 2016

As automation touches every aspect of business, the contact center remains no exception as the move to improve this business has been constant from the PC-based software solutions like Telemagic in the eighties, CTI in the nineties, IP communications in the last decade and now the advent of intelligent agents or bots. While automated agents are available in a number of forms, ERICA from Mobilize is designed to be something new, different and more evolved.

Consider it to be an object-oriented IVR solution allowing rapid customization of the IVR without direct programming. Their Agent Maker software is supposed to be the solution to complex development needs.



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