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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why is the PSTN Long Tail So Long?

Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t...

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Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have...

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Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first...

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New Rev.io REST API Helps Carriers Reduce Leakage, Improve ROI

Revenue leakage among carriers is close to a billion dollars and as new services come on line, the complexity of managing various...

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As an enterprise, why you should care about 5G

As an enterprise, why should you care about 5G?  I mean, after all, it means new phones, new bring your own...

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New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with...

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Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it...

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The Utter Hypocrisy of Feigned Russian Hacker Outrage

December 19, 2016

From the president to the mainstream media, all of a sudden it seems state-sponsored hacking is a problem

Whether you believe Barack Obama’s presidency was a failure or a success, there is no doubt on the subject of cybercrime, this administration not only failed to bring state-sponsored hackers to justice, they rewarded the people who directed them with hundreds of millions of dollars in cash.

The U.S. knew the Iranian government hacked American financial institutions as well as public infrastructure which could have killed Americans.

Mobilize Hopes to Boost Contact Center ROI

December 12, 2016

As automation touches every aspect of business, the contact center remains no exception as the move to improve this business has been constant from the PC-based software solutions like Telemagic in the eighties, CTI in the nineties, IP communications in the last decade and now the advent of intelligent agents or bots. While automated agents are available in a number of forms, ERICA from Mobilize is designed to be something new, different and more evolved.

Consider it to be an object-oriented IVR solution allowing rapid customization of the IVR without direct programming. Their Agent Maker software is supposed to be the solution to complex development needs.



President Zuckerberg? The Top 28 CEO Choices for U.S. President

December 12, 2016

Now that Donald Trump has become president, the mold has been broken and lots of other wealthy CEOs will throw their hats in the ring. Billionaire founder of Bloomberg L.P., Michael Bloomberg almost ran for president this time around according to reports.

A lot of hype has been made recently about Mark Zuckerberg toying with running for office. This got us thinking – what CEOs have enough name recognition or success to run for office and win?

2017 Predictions From Rich Tehrani

December 9, 2016

Without further ado, here are my predictions for the new year!!! What do you think? 

 

  1. We will see major financial problems begin to take shape at hardware companies without a solid cloud strategy.
  2. Trump’s new offshore tax rules will bring a flood of cash to tech companies – much of this will be shared via dividends and buybacks but it will also find its way into M&A as well as new product development.
  3. Smart factories with low cost energy will make the US a major force in manufacturing but this prediction will need to take 10 years to play out and thanks to IoT and robotics, the factory of tomorrow will need 1/10th the workers of today.
  4. Chinese cell phone provider Huawei or Xiaomi will become a serious thorn in the side of Samsung – producing low cost phones for hundreds less than the Korean maker and selling them in large numbers outside China.

The Most Important Marketing Automation Webinar of the Year

December 8, 2016

Many people know TMC as a company reporting on news. Many tech and communications companies leverage TMCnet and our various properties for marketing purposes, exhibiting at our conferences, lead generation, etc.

Yet marketers would often come to us and ask, how can I improve my return on investment from these leads? In other words, they now have lists of people at companies interested in their product category… How can they convert more of them into sales?

Foxconn Plays the Trump Presidency Brilliantly

December 8, 2016

Let’s start off with what will likely be taken poorly by U.S. workers… According to at least one company, you get paid more to be less loyal and show up to work less often than your Mexican counterparts.

Specifically, Gregory Hayes, the CEO of Carrier’s parent company United Technologies told Jim Cramer of CNBC:

So what’s good about Mexico? We have a very talented workforce in Mexico.

$4B Wireless Repair Market Event Comes to ITEXPO

December 1, 2016



Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones are rumored to be all glass once again which means the market likely isn’t going away any time soon. Where however do the people in this industry gather to learn more about how to market themselves and how to drive more traffic to their stores?

Ransomware Fog Rolls over SanFran Muni, SFMTA

November 28, 2016

We’ve known ransomware costs for a small- to medium-sized business can be $99,000, per Kapersky Labs. This includes lost business data, productivity and perhaps trade secrets or proprietary information, as well as increased spending on IT security.

A new Vanson Bourne survey, sponsored by SentinelOne of 500 cybersecurity decision makers reveals that recovery from a ransomware infection takes 33 employee hours. Suffering this potential consequence were the 48% of organizations that reported being subjected to at least one ransomware attack during the last 12 months.

Go!Foton Hopes to Advance Data Center and Carrier Fiber Transformation

November 23, 2016

Continuous advancements in technology and hyperbolic cloud growth is straining all networks at carrier central offices and data centers alike. Virtually all aspects of the data center have evolved - from Ethernet speeds to software defined networks and even SD-WAN. In corporate networks we've seen the rise of virtualization become table stakes for companies of more than about 25 people. Carriers have been moving towards NFV to gain similar benefits in their central offices.

Yet there hasn't been the same evolution in fiber management and connectivity and its the reason we interviewed Farshid Mohammadi of Go!Foton to learn more about his company's efforts in this area.

Tell us about your company, Go!Foton



After the Election: Getting Mac and PC to Start Talking

November 8, 2016



I have a minor quibble with my communications systems. throughout the day - based on the numerous initiatives I am involved with, I need to monitor 6 email accounts, WhatsApp, iMessage/SMS, Google Hangouts, Facebook Messenger, Skype, LinkedIn and Twitter. This is just off the top of my head by the way and its maddening.

I also monitor a web chat account from time to time to ensure coverage. Sometimes i also message via Slack and BaseCamp among others.

In short, I feel most of my life these days is switching between Windows and iOS and various messaging apps.

Can't we all just get along?

As many of us head to the polls and cast our votes, we hope that:
  1. There will be just one winner tonight.
  2. Whoever wins will reach out to the other side and get a dialogue going.

But tech it seems can be as bad as politics.











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