Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

Full Story »

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

Full Story »

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

Full Story »

Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

Full Story »

Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

Full Story »

Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

Full Story »

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

Full Story »

DTS Listen Helps Boost ROI on Mobile & Video

February 25, 2014

Two-thirds of mobile bandwidth will be used for media streaming meaning consumers need to be engaged in the content and enjoy it or they will tune out says Geir Skaaden (pictured above) of DTS Listen. The challenge he says is how to keep the quality good with limited bandwidth. He says his company enables big sound for your small screen. He went on to explain the cinema sound you experience is the exact opposite of mobile sound today.

Pondering Big Data Before MWC over Spicy Tuna

February 22, 2014

This weekend I am attending a wedding in Florida just before I take off to Mobile World Congress in Barcelona. As luck would have it I was doing a demo with the founder of the new Pele King of Football App who happens to be down here with me. The app is really cool by the way and I hope to cover it in a later post. While doing the demo, my iPad came loose and hit the table.

Why Your Company Needs a Wearable Tech Strategy

February 16, 2014

The wearable future is indeed upon us as it seems every company in tech will have to seriously map out a wearable technology strategy right after they ensure their mobile strategy is working as well as possible. Taco Bell recently announced customers will be able to use a smartphone to buy food at their drive thru locations -other companies have been doing so for a while but for those on the sidelines, this news probably was the push they needed to put 100% behind mobile commerce.

This weekend has some good reading on what some of the major companies in tech are up to. First off we have Google - they recently purchased a huge hanger for blimps which speculators beleive will be used for Project Loon, Google's base station in the sky concept which in theory could provide free, balloon-based wireless access throughout the world.

Nomad ChargeKey is a Must Buy

February 14, 2014

There are few products which I see which are worthy of me carrying with me everywhere but the Nomad CHARGEKEY is one such item as it fits in a wallet and allows you to charge an iOS Lightning device from any USB power source. There isn’t much to say about it beyond you need to have one with you for emergencies. Everyone who has a mobile device should go out and purchase one right now. It even fits on a keychain.

Why I'm Neutral on the Comcast, Time Warner Cable Deal

February 14, 2014


There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner Cable. Concerns range from fear of a monopoly to worse customer service to higher fees and data caps. Jim Edwards at Business Insider for example says you will get screwed if the merger goes through.

Consumers Union thinks if the merger happens, prices will increase and service will suffer.

Cloud Cruiser Azure Support Boosts Cloud Savings

February 10, 2014

Hybrid clouds are gaining momentum causing organizations to question whether they are allocating their compute resources as effectively as possible. One solution to this problem is provided by Cloud Cruiser who announced today they now support Microsoft Azure meaning companies can now compare this platform to Azure Pack and others to determine which is better for their particular applications.

In a conversation with Dave Zabrowski, the Founder & CEO he told me his company’s solution allows an organization to keep workloads in the lowest-cost location. He says, their Hybrid IT Cost Advisor makes recommendations taking into account real estate, energy, the cost of the various hardware and more.

The Coming Urban Drone War

February 3, 2014

Drone technology may be the biggest threat to civilized society over the next twenty years

Picture a speeding criminal on the run who discovers a police cruiser behind it with its lights flashing. The driver rolls down the window and gently lets go of a handheld drone capable of going quite fast and firing a gun. While driving, he uses a smartphone to maneuver the camera-equipped drone next to the tire of the police cruiser where it fires a single shot which incapacitates the vehicle.

ITEXPO] Win this Mustang at ITEXPO Miami 2014

January 29, 2014

ITEXPO Setup in Progress

January 27, 2014

Blackberry's Smart Pivot to M2M

January 24, 2014

The machine to machine (M2M) market is growing rapidly – as sensors become cheaper to embed in our clothes, appliances, shipping containers and just about everything else. In fact, one estimate pegs the market as worth $88 billion in nine years from now. Hundreds of billions of sensors will soon be sold, presenting an opportunity like few others. More importantly, there is no market leader in the space big enough to block out everyone else.

Featured Events