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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T Connected Health Foundry Celebrates Success

Earlier today we discussed how some years back IMS provided a platform for carriers to roll out applications. The industry discussed the...

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FixStream: Enterprise-Grade Operational Intelligence Across Hybrid Cloud

Mapping applications and infrastructure across clouds to allow rapid problem resolutionEnterprises continue to add applications, infrastructure and devices and quite often, the...

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Why iPhone X Sales Will be Epic

The iPhone X is priced at $1,000 which is the first time a mainstream phone has an entry-level price with four-digits in...

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SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Level 3's SDN-Powered Instant-Bandwidth is here

March 13, 2016

Programmable networking (with an emphasis on analytics)! That was the message from Travis Ewert (pictured), SVP of Network Software Development for Level 3. You’ll have to excuse my exaggerated use of punctuation. Travis didn’t really exclaim or scream about programmable networking but he was very excited about to discuss how Level 3 is able to use its SDN control-layer to more flexibly provide bandwidth than other players in the space.

Sonus Says Dial Plans Are A hot Product These Days

March 13, 2016

I just had a fascinating conversation with Sonus – they company responsible in-part for getting carriers to adopt IP communications is now seeing something very interesting happen. The company’s PSX or Centralized Routing and Policy Server is gaining interest among customers. The reason? They are looking to integrate their disparate IP communications systems together into a unified solution.

BroadSoft's Big Opportunity: Contact Centers

March 13, 2016

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call center is its next big opportunity. By acquiring Transera, BroadSoft is positioned well to provide cloud-based call center solutions to not only customers but carriers themselves. In addition, these solutions will be scalable as BroadWorks is known for scaling to million so users.

In my meeting was Prem Uppaluru, who founded Transera – the cloud contact center company which BroadSoft acquired.

CafeX Looks to Solve Biggest Video Collaboration Challenges

March 13, 2016



WebRTC has been an incredible driver of interoperability in real-time communications but it still won’t work across every browser. CafeX Communications has been working on solving this problem for years and now has a new solution called Chime which it hopes becomes the ultimate cross-platform, browser-powered video solution.

I spoke with Sajeel Hussain about the new solution and he emphasized that it works with Microsoft Edge and can interwork with in-room systems from Cisco and also work with Microsoft Skype for Business. In addition, he emphasized companies can save 75% on their bandwidth utilization as Chime can cluster four video sessions as a single session which connects to the MCU.

RingCentral: Disruptor Defends Turf through Innovation and Global Expansion

March 12, 2016

If you doubt cloud is an increasing threat to on-premise phone systems, consider RingCentral has exceeded 300,000 businesses meaning cloud has become highly disruptive to traditional PBX vendors. Smart disruptors know that once they become incumbents, they too become targets of disruption.

I often advise communications service providers the move to software solutions like NFV is critical because they need to be able to compete with OTT providers such as Facebook and WhatsApp who have a large audience of users who will use voice and video once available on their platforms. Likewise, cloud-UC players need to worry about text-based enterprise companies like Slack becoming major players in UC and collaboration.

Prysm Enterprise Will Boost Collaboration and Might Kill Off Audio Conference Calls

March 12, 2016

Prysm’s recently released Prysm Enterprise solution is a SaaS/hardware solution designed to connect all users in an enterprise together in a more collaborative setting, allowing workers to become more productive and efficient.



In an interview with Dana Corey (above), VP Global Strategic Partnership & Sales, he brought me up to speed on his company’s journey into making companies more productive and efficient. They started as a screen maker, then added touch, collaboration and then software.

Centrex Amps Up with IP-Centrex Thanks to AT&T!

March 11, 2016

What’s one of the more interesting services I’ve seen lately? Certainly it has to be AT&T Collaborate, the cloud-based communications and collaborations solution which pits this absolutely huge telco against a range of cloud players – from 8x8 to Shoretel Sky.

What sets this offering apart from most of the field is the fact that AT&T controls the network meaning better quality calls. In fact the solutions includes HD voice and although the company hasn’t confirmed this for me, an AT&T customer on a cell phone using VoLTE should theoretically be able to communicate in full HD with users of this solution.

Metaswitch: UC and CC The New and Old Growth Area for Carriers

March 11, 2016

Adding contact center and unified communications to your offerings adds a 30% addressable market for carriers according to Chris Carabello of Metawitch networks. He then said, “We're very invested in service providers and given their broadband infrastructure, ability to own quality of experience and have an existing distribution channel.”

Moreover, Chris showed me research which cites carrier customers saying they would be happy to buy these services from the carrier if the price is right.



Carriers providing contact center or even business voice services is not necessarily a new idea.

How GigSky Made #MWC Easy for Me

March 9, 2016

I've used GigSky now a few years in Europe to keep me connected while at Mobile World Congress. I plugged the GigSky SIM into a Huawei MiFi and was able to work like a champ - getting email, doing internet searches and anything else I wanted. I tried to save bandwidth cost by using the provided WiFi in the Fira but quite often I was disconnected.

The MiFi helped save battery on my various devices - remember, it takes less power to send a local signal as opposed to cellular which may have transmit a mile away or more.



The company provided me and numerous TMC team members with $50 credits which lasted us for just under a week.





The Uber Tip Veterans Know and Use

March 9, 2016

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