Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

Full Story »

We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

ALU.7.28.14.1.JPG

In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

Full Story »

Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

Full Story »

When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

Full Story »

How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

Full Story »

The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

Full Story »

When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

Full Story »

Chorus.im Reduces IM Islands with HTML5

April 2, 2013

With the billions of messages sent each year it is tough to come to the conclusion that messaging is broken but it is. If I send an SMS from a cell phone for example it typically goes to another cell phone. Lets say I am on a PC and want to communicate via SMS - I can use an email gateway but I would have to know which carrier first before I choose a gateway. For example Vodafone in western Japan uses the following gateway address: number@n.vodafone.ne.jp while Vodafone in Okinawa uses the following slightly different address: number@q.vodafone.ne.jp.

Video: How Nanobots or Nanites Could Work

April 1, 2013

For Star Trek fans who have grown up seeing fictional nanites solving a variety of problems in the human body and beyond, this has to be a very exciting month. Researchers from the Sheffield Centre for Robotics programmed a group of 40 small robots which could organize themselves into a group and work together to solve simple tasks. The robots here are fairly simple – they can move in any direction and are a few inches in diameter. Even their intelligence is rudimentary.

Interactive Intelligence Explores Small Call Center Roots

March 18, 2013

Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as it showed off all-in-one solutions which combined the dialer, ACD, PBX and more into a complete solution which operated seamlessly together. The company was first to espouse the concept and is responsible for getting the competition to emulate them.

In a recent meeting with Joe Staples, CMO and Senior VP of Marketing he told me the company has successfully acted upon its growth strategy from 2006 which was designed to increase its sales to large companies such as Rolex, BMW, Crutchfield, Sony Honda and many others.

Apple Email Swings Back at Galaxy S4

March 16, 2013

 

For Apple, this past week has got to have been the biggest nightmare the company has faced in well over a decade. Cupertino went from being on top of the world in the eighties to crashing in the nineties to soaring over the past decade as the company became synonymous with the mobile revolution. Samsung has been improving its Galaxy S line and the latest iteration, the S4 actually had as much hoopla around its introduction as an Apple event.

Finally there is a mobile competitor to Apple which can generate as much buzz around a product launch.

Research Shows More Innovation under a Joint Chairman/CEO

March 15, 2013

Many of us know people who struck it rich in an IPO and then decided to retire or take time off. If a percentage of people in a company decide to leave the organization when it decides to go public, it is logical to conclude that innovation at the organization will begin to slow.

A new study by Stanford’s Shai Bernstein involved extensive analysis of patents from nearly 2,000 companies and discovered the patents at public firms were more incremental than those at private firms. In order to determine the value of a patent she analyzed the amount of times a patent application was cited in other applications.

Advertising - A Key Part to Samsung's Success

March 14, 2013

Being in the tech field I often get to speak to lots of engineers who explain to me they aren’t swayed by advertising. Quite often they tell me they don’t think people in general are swayed either. What they do is project their personal feelings on a broad population which is normal.

Many of these engineers run tech companies which typically don’t do so well.

Google Blocking Apps Blocking Ads

March 14, 2013

Want to find the latest ad-blocking software for your Android device – sorry, you won’t be able to find them in the Google Play store. You see, the company decided that these programs do not comply with its Developer Distribution Agreement. Of course the argument could be made that they never did – in other words, ad-blocking is not new and having them listed in the company’s store isn’t a new development either. Obviously Google which is in the advertising business realized they shouldn’t allow a company which keeps it from generating revenue to take advantage of the app store they host.

Microsoft, Facebook, Apple and Google: France's War With US Tech Firms

March 13, 2013

Ten years ago the people of France had to deal with a major challenge – English tech words were beginning to become more popular than baguettes. As a result, the country’s Culture Ministry banned the term e-mail and replaced it with the term Courriel. A decade later, the country decreed the word hashtag shouldn’t be used but instead they suggested 'mot-dièse' which we believe may be French for “too much time on our hands due to overly generous government handouts.”

The country’s battle against tech terms coming from the US is dwarfed only by the country’s attack on US tech corporations.

Touchfire 2.0 Shows iPad IS a Content Creation Device

March 9, 2013

When the iPad was first introduced so many pundits explained what a niche product this tablet would be as it didn't possess a way to create content - in volume anyway. This of course was a huge surprise to me because I did immediately create blog entries and articles on the device. After a while I did feel pain in my fingers from repeatedly hitting the glass surface, in-part, this is the reason I looked for solutions to my problem. Touchfire was a Kickstarter project I backed and covered - once to introduce it to my readers and another to discuss how long it took to actually get the product.

Leatherface Shares 3D Moviemaking Tips With TMC

March 6, 2013

Featured Events