Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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AirHopper: Even Air-Gap Networks are Not Secure

November 20, 2014

It’s a good time to be in the Cybersecurity business.

Quite often, highly secure computers are disconnected from the outside world so as to not get hit by hackers. However, it seems these air-gap networks named for their isolation from other computers are not as secure as we once thought. A hacker can get to these networks in the following manner. They design software which logs the keystrokes and subsequently transmits this information via FM radio signals generated by the graphics card - without changing the display so the user doesn't detect the attack.

Awesome Cyber-Monday Phone Battery Charger Deal

November 17, 2014

My family has had great experiences with the PowerSkin PoP'n Battery Charger as the device has suction cups and sticks to the back of your phone which means no additional cable is needed. Best of all, since it isn't a case, you don't have to worry about the difficulty of separating your phone from the case. The only drawback is the base can be a bit fragile under heavy stress situations as you might expect. Still, this is a great battery and I endorse it fully because of the case-less and cordless charging capability.

The company will soon be selling these chargers for 1 cent and $7.99 for shipping.

I Posted an Anti-Amnesty Petition in Hostile Territory,

November 14, 2014

If you’re paying any attention at all, you know there was a major Republican victory in the recent midterm elections and in January a Republican majority in the Senate will join the Republican majority in the House. It was known before the election that President Obama planned to use an executive order to promote backdoor amnesty.

This was likely part of the reason for the major loss in the election but the president has decided to proceed anyway and very soon we expect him to cease deportations of millions of illegal immigrants.

Recent immigration tweets - surprisingly, most results of my search were news sources

GOP debates its immigration strategy as Obama prepares executive action (Washington Post)

— memeorandum (@memeorandum) November 14, 2014

.@krauthammer on potential #Obama #immigration action: “I believe it is an impeachable offense.” #KellyFile

— Fox News (@FoxNews) November 14, 2014

Some of the outlets where people discuss these issues are of course social media sites like Twitter and Facebook.

What Skype for Web Means for WebRTC

November 14, 2014


Skype has finally decided to bring its VoIP and video platform to the web in an effort to better compete with a new wave of companies leveraging browser-based WebRTC technology. Today, they announced Skype for Web (Beta) which works with Chrome, Firefox and IE 10 or above. Recently, I mentioned how Microsoft has really been making some smart moves lately which make the company more relevant and ORTC/WebRTC support is certainly one of the most important areas in the communications space. My colleague Doug Mohney agrees when he says this isn't your father's Microsoft.

The simple reality about this move is it may make it tougher to compete with Skype as a pure WebRTC video or audio play as Skype obviously has a bigger name and bundles its solution with other Microsoft products.

10 Reasons Why Microsoft is Winning

November 11, 2014

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a changing tech landscape. It is apparent that Redmond has woken up to the threats that it faces in today’s world. Over the past decade they've been bleeding from a thousand cuts.

10 Reasons why CurrentC Will Lose the Mobile Payment War

October 31, 2014

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay and then blocked them in favor of QR-code based CurrentC by MCX. While retailers would prefer non-credit card-based solutions, such as MCX, these are the reasons CurrentC has already lost the war.

  1. There is a campaign to give the CurrentC app a one-star review and that is the number of stars it currently “enjoys.” Its top three reviews in the Apple iTunes App Store are horrifying as you can see above.
  2. CurrentC has already been hacked. Regardless of what was taken, the poor publicity will hound them.
  3. CurrentC requires access to bank accounts. No one wants to give away this information to a little-known company, moreover, see #2..
  4. CurrentC requires social security numbers.

Why E-Mail Sucks and How to Make it Smarter

October 28, 2014

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source of tremendous messaging pain here at TMC because part of what I think makes an effective team, is being in sync. To ensure the right people are in the know, I forward a tremendous amount of messages to various groups.

Amazon Fire Phone Should be a Laptop

October 24, 2014

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone need to be a laptop? I know what you’re thinking... Rich Tehrani flew to Colorado to do a story on legalized marijuana which includes sampling.

Apple Pay Vs. Google Wallet

October 21, 2014

Birdstep Improves Wireless User Experience, Reduces Churn

October 17, 2014

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection.

Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn costs a carrier money. Quality issues don’t just center on data as quite often a challenge for carriers is providing voice service levels which are solid enough to keep a customer happy.

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