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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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A Billion WebRTC Endpoints Force Voice and Data Players to Adapt or Die

June 5, 2013


From an evolutionary standpoint regardless of whether we talk about nature or business, adaptation is a key to success in changing environments. During the industrial revolution in London a species of moth with a white color blended in with the bark of the local trees until soot from the nearby factories turned the trees black. Some darker moths were now camouflaged in the dark trees and eventually the species adapted and became black. When air quality improved, the moths over successive generations changed color again.

Your iPhone Could Get Hacked Through the Charger

June 4, 2013

As scary as it sounds – that iOS device which you thought was safe from hackers because Apple controls the App Store could get infected through a malicious charger. This is a major concern for IT departments who didn’t previously worry about Apple devices which were not jailbroken. It is now impossible to know which Apple devices have been infected meaning all of them are suspect.

An article on TMCnet by Steve Anderson explains that a group of researchers at the Georgia Institute of Technology discovered the exploit which can be duplicated via a device called a Mactans charger.

Tehrani Speaking about Cloud at the Connecticut Business Expo

June 4, 2013

Yahoo! Should Buy Waze

June 4, 2013

If you haven’t checked out the TMCnet feature by Josh Alexander about companies Yahoo! should purchase, please do… I’ll wait. Ok – now that you’re back – isn’t this guy funny? It isn’t too often I read an article about tech where I learn things and also laugh out loud.

Interop Las Vegas 2013 and CTIA 2013 Videos Posting

June 3, 2013

Apologies for being out of touch for a while – I have been keeping up on my social sites such as Twitter so I hope you have been following me there. I've been traveling a great deal and have interviewed many of the leading companies at Interop and CTIA recently and wanted to share many of them with you.

So far, Most of the Interop Las Vegas 2013 videos have posted and the CTIA 2013 videos have begun to post and will hopefully be completed tomorrow. By clicking the above links you will be able to scroll through whichever videos you choose.

For your immediate viewing pleasure, here are a few sample videos:

Zagg Shows Off New Cases with Keyboards







TruPhone Does Mobile Global Roaming with Sharing



AirWatch Evolves



ShoreTel Dock Announced













ProfitBricks: Where InfiniBand Meets Cloud 2.0

May 22, 2013

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has developed public cloud 2.0 – in other words this is not your father’s cloud. Now you might be thinking cloud is cloud is cloud – especially when it comes to the public variety but the company thinks differently and they make a compelling case as to why their solution is far better.

Part of the reason is structural – using InfiniBand – a switched fabric communications link which can transfer data 40-80x faster than traditional solutions, the company is able to rapidly move virtual machines around their data center… “So fast, the VM doesn’t even know it has been moved,” they said. In the real world this means they can instantly size applications and machines with the resources needed.

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

May 17, 2013

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in just over three and a half years. The question is, what do you do with this onslaught of algorithms which are written with malicious intent in mind? One company, Emerging Threats thinks they can help with part of the equation… Identification of the sites which are compromised.

I recently met with the company at Interop in Las Vegas to learn about their IP and domain intelligence solutions ETPro Ruleset for IDS/IPS and IQRisk Suite for IDS/IPS, Firewalls, SIEMs and DNS.

NFV-Based Software Telcos Need OSS/BSS Interoperability

May 17, 2013

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of hardware. CSPs hope they can take advantage of the same network efficiencies they see in their data centers in their core networks.

In this brave new world of software, there will be lots of opportunity and challenges as well. For example how do OSS/BSS systems manage new services provided by new entrants?

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

May 16, 2013

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space as recently as today. In the tech world, we are no stranger to this move as it has been taking place steadily for over a decade but with an extremely accelerated pace these last few years. The IT service management market is no exception and one vendor in the space, SysAid has made an aggressive prediction about the intersection of cloud and ITSM.

SysAid’s Founder and Chairman, Israel Lifshitz says his company is leading the push to cloud-based ITSM with over 1,000 customers using their solution as a service.

Avaya Takes Networking Lead in SPB

May 15, 2013

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and Alcatel-Lucent. Many of you will remember when Avaya was actually the enterprise division of Lucent before the company spun off just over twelve years ago. Randy Cross the company’s director of PLM discussed how there is a rapid move to software in the networking market and SPB is an evolution of MPLS allowing services to be created dynamically on the server where the applications reside or on the switches nearest the users.

This is one of the main benefits of SPB in-fact… It allows customers to simplify network creation and management by requiring service provisioning only at the edge of the network.

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