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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is...

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HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Whoops: There is an iPhone 5s Fingerprint Hack

September 12, 2013

Biometric technology is amazing because when it is working perfectly it really is one of the best ways to ensure an individual's identity is verified. I can't guess your fingerprint for example. Sure, I can try to mimic it like you have seen in the movies but generally this isn't very practical.

An easier way to hack your fingerprint however is shown below - Redditor iZeeHunter posted the image Wednesday, along with the caption: "The new iPhone 5S provides unmatched security with its new Fingerprint lock, which makes your personal data even harder to reach!"



Whether this photo hurts Apple or not remains to be seen but a way around such a "hack" is to use multifactor authentication such as finger and voice or finger and password. Of course this would add increased levels of complexity - something Apple tried to reduce in the first place.





GENBAND Buys Fring to Make Carriers Sexy

September 12, 2013

Carriers are scrambling right now as they see OTT services such as Skype and WhatsApp eating into their revenues. In a conversation with David Walsh (pictured), GENBAND’s new CEO, we discussed how OTT players have taken 30% of voice traffic in seven years and how service provider voice growth is now around 3% per year.



In response to this onslaught of new competition, carriers have come together to develop standards which will allow their telecom equipment to run on off-the-shelf servers so they can more effectively compete with their app-based competitors. This initiative: network functions virtualization or NFV will help turn hardware-based telcos into software telcos allowing them to be more flexible in rolling out new offerings while saving money in the process.

Pipeliner Aims to be the next big thing in CRM

September 11, 2013

When TMC’s Customer Magazine started covering the contact management space in 1982 there were precious few choices of technology to use – typically, most companies used index cards to manage their contacts. Shortly thereafter Salemaker became a wildly popular program which ran on PCs when floppy disks were the way to install software. Then Telemagic came onto the scene and took the world by storm. From the outside, much ofthe company seemed like it was run like a pack on mongooses – or is it mongeese?

Conferencing is Broken and UberConference Wants to Fix it

September 11, 2013

Many conference calls in the corporate world start with lots of beeping and questions. “Did someone just join?” “Hello?” “Who just came on?” Occasionally you also get the stray person from another corporate department that joins by accident. All of this non-core communication to get to the actual call is wasteful and kills productivity. Of course it gives the people on the call extra time to update their Facebook profiles and check out the day’s news but most companies likely are looking to reduce this time-wasting taken for granted as part of the typical conference.

Apple's big post-Jobs Innovation is Plastic?

September 10, 2013

And where there isn’t a discussion of plastic, the company seems to think new colors or fancy cases are the key to wooing smartphone customers looking for the next big thing





Apple made a few big announcements today and together they should be taken as ho-hum. First-off you should know there are a couple of new devices the 5c and 5s – Marc Benioff says the monikers stand for “cheap” and “same”. He is pretty on-point.

Predicting Recession: Google's Real Competitive Advantage

September 5, 2013

Being able to determine global trends before others is an amazing way to increase your chance for success and no one has better access to the needs and desires of the world users than Google. In 2003 just before blogging became all the rage, the company reached out and purchased Weblog software to help create its Blogger platform. Just before video became super-popular on the web, the company launched its own video search service to compete with YouTube. Google determined this move did not slow its competitors growth so the search engine company purchased the leading video distribution company.

John Battelle summed up Google’s access to people’s wants and desires very well in his book The Search which I reviewed in 2006.

Microsoft Buys Nokia Device and Services Business

September 3, 2013

“What’s good for windows phones will be good for the Windows ecosystem,” said Steve Ballmer to CNBC regarding the company’s acquisition of Nokia’s services and device business. He went on to explain that this deal will help Lenovo and Dell. Of course he said this precisely because this strategy is going to cause problems with Microsoft’s relationship with other hardware manufacturers the company relies on. The goal of course is to the thread the needle – similar to Google, by producing hardware and licensing Android to others.

Under the terms of the agreement, Microsoft will pay EUR 3.79 billion to purchase substantially all of Nokia’s Devices & Services business, and EUR 1.65 billion to license Nokia’s patents, for a total transaction price of EUR 5.44 billion in cash.

Industry Veterans spotted at ITEXPO 2013 Las Vegas

August 27, 2013

ITEXPO 2013 Las Vegas Kicks off this week

August 25, 2013

Find Rich Tehrani at ITEXPO Las Vegas 2013

August 23, 2013

If you follow my blog or social sites you know I’ll be at ITEXPO next week at Mandalay Bay and I’m very excited to meet with you all.

This is where you can find me:

On Monday, 8/26 at 9:00am I’ll be checking out the Asterisk 1-2-3 training course and the SUITS conference which focuses on telecom patent protection. At 12:00 that day, I’ll be at the SDN preconference learning about software defined networking.

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