Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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In Defense of Capitalism

July 30, 2012

I am fortunate to have watched my father at a young age start TMC – the company where I am CEO and turn it into a company which has helped feed thousands over its 40-year history when you consider contractors, freelancers and their family members. I have always seen the United States as the “land of opportunity.” After all, a person could come here with a few dollars in his pocket, not know the language and become a successful publisher of magazines.

In many other countries this can’t happen because of an entrenched class system and a bloated government making rules and regulations which strangle business.

And my father’s story is far from unique – many people come to the US every year and make it big and in the process boost the economy in myriad ways.

Posted in Political, Technology

Tagged: mark Levin, michael savage, obama, politics, taxation, tech : Related Tags: private sector, wealth redistribution, homes start, wealthy people, money private, people

In Order to Compete with Apple, You Need to BE Apple

July 30, 2012

The idea that Google, a company with an incredible business model, allowing them to potentially profit off every query they process on the web had to go out and buy a hardware company to get into manufacturing would have been unthinkable before the launch of the iPhone and iTunes App Store.

Consider the facts - since the launch of the iPhone in January of 2007, Apple stock has increased by just under 600% while Google has increased by about a paltry 20% in comparison. Click on the chart below to see the details for yourself.

But lo and behold, we are now comfortable with Google in the hardware market and Microsoft has even launched its own Surface tablet.

Posted in AT&T, Android, Apple, Broadband, Cloud Computing, Consumer Electronics, E-Commerce, Gadget, Google, Microsoft, Technology, Verizon, Wireless

Tagged: apple, ed bott, google, microsoft, surface, zdnet : Related Tags: launch iphone, surface tablet, apple, google, hardware, company

Apple in NYC Makes Offers You Can't Refuse

July 30, 2012

Is it better to have an Apple store in your mall which doesn’t share revenue or not have them at all?

This seems to be the important question the MTA had to contend with in the months leading up to Apple becoming the winning bidder for a prime location in Grand Central Station.

Apple under Steve Jobs and Tim Cook, the company had a reputation for being great negotiators. And this won’t change after the details of Apple’s Grand Central Station store in New York emerge.

Posted in 4G, Apple, Broadband, Consumer Electronics, Google, Microsoft, Technology

Tagged: apple, google, grand central station, ipad, iphone, ipod, itunes, microsoft, mta, retail, train : Related Tags: central station, grand central, apple store, compete apple, apple, station

Did Sonos Just Obsolete Their Remote?

July 28, 2012

Sonos users rejoice - you can now control the volume level of your
music with the volume buttons on your iOS device. Prior to this software upgrade you had to use the slider switch on your Apple device. Now Sonos sells the nice, fancy Sonos Control for their WiFi home stereo solution for $349 and the best reason to purchase one of these is because of the fixed volume buttons and of course the fixed mute button which allows instant volume scrubbing.

You see without a fixed button to control button it takes time to reduce volume in response lets say to a ringing phone. First you have to press a button to wake your iPhone, etc.

Posted in Apple, Broadband, Consumer Electronics, Gadget, Technology, Wireless, iPad

Tagged: app store, apple, consumer electronics, gadget, ios, music, slacker, sonos, stereo : Related Tags: volume buttons, fixed volume, sonos, volume, fixed, button

Why Apple Purchased AuthenTec

July 27, 2012

AuthenTec has been a major player in the finger-based biometrics space for many years and in a post 9/11 world the prospects for the security technology went through the roof for a few years and then the optimism quickly faded. Over time the company has expanded into mobile VPN clients as well as providing mobile security.

In fact the company provides the mobile VPN client for the Samsung Galaxy SIII as well as content protection for HBO Go.

In short, the company has important technology across a broad spectrum of markets where Apple needs to be a leader.

Posted in Android, Apple, Merger/Acquisition, Security, Technology, iPad

Tagged: apple, authentec, biometrics, galaxy, hbo, rim, samsung, security : Related Tags: apple, security, company, authentec, mobile

Beyond Amazon Price Match - What Best Buy Must Do

July 24, 2012

Recently I was in a Best Buy store while traveling because I needed three items which retailed each for $99. I needed one right away but the other two could have waited. So while in the store I decided to do something novel. I picked up all three items and went to an employee in the store and explained I would rather buy all three of these items right now but I can’t see paying retail when Amazon sells this product for $73 each.

Posted in Amazon, Conferencing, Consumer Electronics, E-Commerce, Financial, Gadget

Tagged: amazon, best buy, consumer electronics, ecommerce, gadget : Related Tags: price match, paying retail, store, retail, amazon, items

Silicon Valley 2012 TMC Video Interviews Posting

July 17, 2012

We have begun to post the TMC videos from San Jose, California. It has been a great day so far - so much information. Check it out below or click on the video link for more. We are here until Thursday of this week (7/19) with a few openings if you have an executive of your company who has some tech news to share.

Location:S Market St,San Jose,United States

Posted in Cloud Computing, Technology, Unified Communications, Video

Tagged: technology, video : Related Tags:

At Stew Leonard's Deciding Who to Serve First

July 12, 2012

I had a fascinating trip recently to Stew Leonard’s where I witnessed employees having a conversation about customer service. If you aren’t familiar, “Stews” as we affectionately call it started in 1969 and is a huge grocery store in TMC’s home town of Norwalk, CT which features a small zoo, ice cream area and loads of mechanical creatures singing and dancing to entertain the kids while the parents spend, spend and spend. They part with so much of their money in fact that the store was in the Guinness Book of World Records in 1992 for having the most sales per unit area of any single food store in the US. Ripley’s Believe It or Not!

Posted in CRM

Tagged: crm, customer service, stew leonard's : Related Tags: serve customers, grocery store, world records, customer service, spend spend, customers

One Nanometer Per Bit Storage in our Lifetime?

July 11, 2012

Researchers at the The Karlsruhe Institute of Technology (KIT) have embedded an iron atom into a nanometer-sized molecule consisting of 51 atoms to enable it to function as an on-off binary switch. The molecule acts as protection for the charge allowing the molecules to be packed together closely without worrying about the superparamagnetic effect which limits smaller bit sizes in hard disks. According to Engadget, magnetic storage such as a spinning disk needs a whopping 3 million atoms per bit meaning this new discovery can theoretically store 3 million times as much data in the same amount of space.

The downside?

Posted in Science, Technology

Tagged: consumer electronics, gadget, memory, storage, wireless : Related Tags: amount space, storage

TMC Video News Crew out in San Jose Next Week

July 10, 2012

Next week my team and I will be in San Jose for what has become an annual Silicon Valley video interview news tour. Last year, we met with companies like Autonomy, Array Networks, Zoho and Sprint. Here are some of the other San Jose video interviews which are available and an archive page.

Erik Linask of TMC interviews of Sam Heidari, President of Quantenna

We have a great list of companies already scheduled and a few open slots so if you want to add your name to the list please have your CXO or president available and send an email to jhernaez (at) tmcnet.com.

The specific dates we will be there are Tues-Thurs, July 17-19, 2012.

Posted in Broadband, Technology, Wireless

Tagged: computing, networking, san jose, silicon valley, telecom, video interview : Related Tags: video

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