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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

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Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

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Could Scheduling Logins Make us Safer?

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...

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With Polycom, Siris Capital Builds Impressive UC Holdings

July 11, 2016

Many where caught off guard when they learned Siris Capital outbid Mitel for Polycom but there are some good reasons for Siris to have made this move. After the Mitel acquisition was announced, I detailed the good and bad about the deal.

Here were the two comments which I placed in the bad category:

Bad: Polycom most logically should have ended up merging with Plantronics IMO – the companies are geographically close to one another and the synergies between headsets and other endpoints seemed like a perfect fit. I’ve thought this for many years.

Why Android Sucks

July 1, 2016


I’m sure I won’t have many fans because of the title of this entry alone but Android has a serious problem and there may be no immediate solution. Someone has to point this out. You see, Android has become so popular because it is free and available on a range of devices. This drove much if not all of the profit from the market as the competition is fierce.

Elizabeth Warren says Apple, Amazon and Google are Acting like Monopolies

June 30, 2016

The Senator from Mass is now a Champion of Small Business

If you thought Elizabeth Warren was the most anti-business Senator you have ever seen, you are likely right. Her “You didn’t build that” rant which berated entrepreneurs for thinking they actually deserve to benefit from their success really cemented her image.

Lo and behold, she has evolved into going after Apple, Amazon and Google for blocking competition from other companies.

API of the Week: BetterWorks Boosts Business Performance

June 28, 2016



As digital transformation continues to gain traction, companies are looking for the competitive edge only achievable by integrating leading edge software solutions into their business processes. BetterWorks provides enterprise software to easily manage strategic plans, collaborative goals and ongoing performance conversations. Its Business Operating System is built on Goal Science insights and operational research to help high-performing companies execute more effectively.

This past march the company raised $20 million in a series B from Emergence Capital.

Tech Culture Awards Status

June 27, 2016

One of the most exciting projects we’ve been working on here at TMC is our Tech Culture Awards… This award program is designed to highlight the best and brightest companies in the market – the ones who are going the extra mile to make their companies appealing to you. In all, the submissions are more than 750 pages of typical Microsoft Word Text.

We are about 15-20% complete and have assigned preliminary grades.

Brexit Could be Yuuuge for China

June 26, 2016

A freer people are a happier people

In the past eight years world history has changed in an unprecedented way. Just this week we learned the UK is leaving the EU and that Venezuelans have experienced prices increase up to 19,000% in the past four years – at the hands of its new unified socialist government.



Even more – the end of globalization seems to be at hand as many other EU countries are also looking to flee the EU and/or euro.

Bitcoin, Blockchain and FinTech to the Brexit Rescue

June 24, 2016

The One Industry Unaffected by Brexit is Ransomware





It’s undeniable that there is a chance that after seeing Britain leave the EU that the grand experiment of the European Union will go up in smoke. With riots, protests and a financial crisis every few years, it’s hard for anyone who has a memory to argue the EU was a positive step forward. Sure, proponents will argue that the EU has prevented war, but who’s military other than the US, Russia or China these days is really equipped to take over an entire country?

This gets us back to the premise of this article.

API of the Week: GoGo, IBM and Weather Company Reduce Flight Turbulence

June 23, 2016



We are literally in what seems to be a golden age of API integration. No, APIs aren’t new but something magical seems to be happening in the space as evidenced by the huge amount of news related to the topic in the last few days. Consider, just yesterday and today Twilio, an API company had a blockbuster IPO debut. Without Twilio, some of the best Uber communications features wouldn’t exist.

How Chicago Will Further Hurt its Job Market

June 23, 2016

Many jobs which can be moved, will

Ask the average person their opinion of Chicago today and it will likely be murder capital of the world (technically it is far from it but the murder rate is up a whopping 72% this year). Just a decade ago it was known for pizza – which by the way is quite delicious. The good people of Chicago already have an unemployment rate 20% higher than the national average at 6.5% vs.

10 Takeaways from Successful Twilio IPO

June 22, 2016

APIs are where the action is

With a backdrop of the tech market receding and traditional legacy telecom companies complaining of depressed margins and valuations, Twilio hit a grand slam with an IPO which priced them at over $1 billionahead of expectations.

Twilio is essentially an API company which allows developer ecosystems to be built by adding value to other applications. If you’ve communicated with your Uber driver without sharing your actual contact information, you can thank Twilio.

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