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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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ITEXPO will help Explain the Coming Cloud Upgrade

The cloud is changing how technology is bought, sold and used. The very economics of business have shifted as a result. When...

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Clinkle Entering A mobile Wallet Bubble or Bursting Through?

June 27, 2013

Mobile payments are nothing new - it seems everyone is trying to get into the game from PayPal to credit card companies and of course Google. Can any company be far behind the move from messy, dirty physical money to electronic currency?

It seems inevitable that the move will happen - the questions worth asking are, how long with the transition take and exactly how do we hide electronic money under our mattresses after the next financial crisis? I leave the latter question to Silicon Valley entrepreneurs to figure out but it seems Clinkle wants to be the company that helps bring mobile payments really mainstream.

WebRTC Expo 2013 Atlanta Blog

June 25, 2013

Day 1 June 25, 2013

WebRTC Expo 2013 Atlanta kicked off today and so far it has been a great event and well attended. I will share all the things I can on this page as the show progresses.



Earlier today I stopped by the Google WebRTC Workshop but it was too busy to sit or even stand so I took some video and photos and left.

I then went to the general session to see the WebRTC demos. I was lucky enough to get here early and sit with the independent judges - I am not one of them.



Phil Edholm then took the stage to get the event started.

He was followed by the first demo which was Requestec who showed a banking demo and a call which allowed a Flash user to communicate with a WebRTC user. They believe they are the first to allow Flash to WebRTC interop.













WebRTC APIs all the Rage at WebRTC Expo Atlanta 2013

June 24, 2013

WebRTC Expo kicks off this week and it's been a busy day here in Atlanta, Georgia where I have had back-to-back video interviews with companies in tech and telecom. A few of my meetings with companies involved in WebRTC were perhaps the most interesting as I see a trend devloping.

Soufiane Houri of Weemo told me about the company's cloud-based API service which allows any developer to embed video collaboration. The goal here is to enable this collaboration to take place without the need to make a user leave one application and go to another.

Facebook famously announced similar integration with Skype a few years back with the idea being allowing users to stay in the platform and collaborate with their friends.

New Jobs Movie Trailer Highlights Apple History

June 21, 2013





The trailer for the new movie titled Jobs starring Ashton Kutcher is very well done and for those of us immersed in Apple history, it’s like a visual walk down memory lane.

Sure, Ashton reminds some of us his character named Walden in the TV series Two-and-a-Half Men a bit too much but he does a convincing job playing Steve Jobs based on the movie clip above.

What is especially awesome to me is the timing of this movie.

How is Successful Marketing like a Successful 401K?

June 19, 2013


I was recently interviewed by Content Marketing Examiner on the topic of content marketing and in this interview you get to hear the experience I have gained watching thousands of companies market successfully and unsuccessfully. You may think in order for a company to market in the most effective manner they need to spend the most money or have the most creative agency. The reality is many companies have these things but fail with the basics and as a result all that extra spending does not result in successful market penetration.

One of the nuggets you will learn on the podcast is How is Successful Marketing like a Successful 401K?

Effectively Telling Your Product's Story

June 18, 2013


One of the most interesting aspects of my career is watching the thousands of companies I have met over the years make it or not make it. For every success like Netflix, eBay, TellMe and Digium there are countless other failures – companies who seem to have a solid technology angle but somehow fail to communicate their message effectively.

I was reminded of this fact when I saw The Carousel from Mad Men. The video above reminds us how technology is not really exciting – neither are new products. What is exciting is how new ideas and solutions are weaved into a story which potential customers will embrace and be passionate about.

This is even more true decades after the above-scene took place because we now have social media which can instantly propel or destroy brands based upon how consumers feel about them.

Dialogic and Cisco Round Out Day's NFV News

June 18, 2013

It’s been a busy week regarding NFV and the software telco (R)evolution. First off Dialogic had some solid thoughts on six of the network elements ripe for NFV – they are routers, SBCs, media servers, softswitches, signaling nodes and DPI/WAN acceleration solutions – it is worth pointing out that on this last area the company’s Jim Machi says they are a “maybe”. You can read his thoughts for the details.



Cisco had some news in the space as well. The company’s Kelly Ahuja SVP, GM, Mobility Business Group spent about an hour discussing the impact of NFV on the company’s business.

Software Telcos Based on NFV Want Less Equipment Provider M&A

June 18, 2013

Mergers are nothing new but about a decade ago in the telecom market they reached a fever pitch when SBC purchased AT&T and rebranded itself with the name of the acquired company. At the time it became common in the industry to believe consolidation among carriers meant consolidation needed to take place at the equipment supplier level.

The idea is if you have fewer customers, you have less pricing power which means lower overhead with means merging suppliers can eliminate redundant costs such as accounting, marketing, HR and other “synergistic” areas of the business.

Large carriers have also been known for choosing large suppliers for their hardware needs as they felt these larger companies were more likely to be around to support them in the future as they roll out their solutions.

Yealink SIP T-38G Review

June 17, 2013



The Yealink SIP T-38G Gigabit color LCD PoE IP phone is another impressive IP phone following in the steps of the Yealink T-28P that Tom Keating reviewed in 2010. Tom liked the 4-way arrow navigation keypad, which continues on the T-38G, making navigating on the color screen a breeze. The T-38P also features a very similar web admin page as the T-28P and like Tom I had no trouble adding the SIP credentials, configuring the NTP server, adding speed dials, and other various configuration options.

While referencing Tom's T-28P review for comparison to the T-38G, Tom has this noteworthy comment:
The web interface displays a message when the phone is registered so you know immediately if you put the SIP credentials in correctly. I have to say, I really loved how every change I made DOES NOT require a reboot.




Now Unclassified PRISM Docs Still Off Limits to Fed Workers

June 14, 2013

For a federal government riddled with scandals this news may not seem so important but it is indicative of the logic of government. The numerous documents which have been leaked all over the Internet regarding PRISM and countless other government spying programs are off-limits to Senate staffers. They have been asked by the Senate Security Office not to download documents which are potentially classified - even though everyone on the planet likely has.

The logic here is baffling...

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