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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

May 16, 2013

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space as recently as today. In the tech world, we are no stranger to this move as it has been taking place steadily for over a decade but with an extremely accelerated pace these last few years. The IT service management market is no exception and one vendor in the space, SysAid has made an aggressive prediction about the intersection of cloud and ITSM.

SysAid’s Founder and Chairman, Israel Lifshitz says his company is leading the push to cloud-based ITSM with over 1,000 customers using their solution as a service.

Avaya Takes Networking Lead in SPB

May 15, 2013

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and Alcatel-Lucent. Many of you will remember when Avaya was actually the enterprise division of Lucent before the company spun off just over twelve years ago. Randy Cross the company’s director of PLM discussed how there is a rapid move to software in the networking market and SPB is an evolution of MPLS allowing services to be created dynamically on the server where the applications reside or on the switches nearest the users.

This is one of the main benefits of SPB in-fact… It allows customers to simplify network creation and management by requiring service provisioning only at the edge of the network.

Alianza Wants to Host Your Software Telco

May 14, 2013

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this decade. Whenever we see such disruption in a market, it becomes an opportunity for new entrants to displace existing companies. As you may recall, Sonus Networks and Acme Packet (now Oracle) were just a few companies which were born and prospered during the transition from circuit to packet switched carrier networks.

In the past I have written about Metaswitch and their software telco solutions through NFV or network functions virtualization and their open-source Project Clearwater initiative which allows a carrier to run IMS on standard servers for free.

Google Birthday Reminders: Is Google+ Pushing Too Hard?

May 13, 2013


This morning I was greeted with a reminder of the birthday of a Google Plus acquaintance on the home page of Google.com. For over a decade this home page of Google has been clean and white with the exception of an occasional offer for some Google service or hardware or some special doodle which signifies a day which the company deems important. Sometimes they even test a humorous message around the holidays designed to push even more of their services at once.

The question I cant help but ponder though is whether Google is going too far trying to jam Google+ down the throats of its search users. Of course they want to make sure we are all engaged with our Google social network and there is no better form of cheap advertising than this real estate.


Wearable Tech to Grow Even Faster than 40% a Year?

May 9, 2013

If you had a chance to listen to my radio interview with IMI TechTalk you know I believe the analytics behinds wearable computing will be a huge business. As sensors and cameras become part of our wardrobe, there will be billions of new data gathering devices connected to the cloud.

Companies like Facebook and Google will want to soak up as much of this data as possible and use it to generate revenue through a variety of services.

At a certain point, many of us will have sensors on our bodies - perhaps as part of our smarphones which measure our pulse and body temperature in real time. Using analytics we can use this data to determine the epicenter of a variety of incidents. For example, one imagines heart rates will increase in unison when there is roaring thunder, tsunami or earthquake.

Moreover, this data can be used to determine the spread of the flu or a pandemic based upon the increasing temperature of a population.

In addition there could be early heart attack symptoms we can determine from this wealth of sensory information which means lives can be saved...







Metaswitch Clearwater: Game Changing Open Source IMS Initiative

May 8, 2013

The march to a software telco world is progressing nicely

Communications service providers are at war with OTT providers and need to ensure they are able to battle on as level a playing field as possible. There are significant costs associated with running a major telco and hardware infrastructure certainly ranks high among them. Sure, OTT providers like Skype and WhatsApp have infrastructure costs as well but they often leverage standard servers and software to achieve their goals.

How Apple Lost Control of its Branding

May 3, 2013

The one thing Apple does better than any other tech company is name products and technologies in an easy-to-understand manner. iPhone, iTunes, iPod, you get the idea. Sure there are some exceptions like adding an "S" after some of the iPhone iterations that doesn't seem to make much sense but perhaps the worse offense is the branding of the 3rd generation iPad. Instead of calling it the iPad 3 it was called "The New iPad."

The point is, the name was stupid. It was certainly different and caught us off-guard but sometimes thinking different is thinking incorrectly.

The Pen is Mightier Than the Spell Check

May 3, 2013

How M2M, Telematics & GPS Helped Catch the Boston Bombers

May 3, 2013

The Boston bombers stole a Mercedes Benz equipped with mbrace2 the m2m/telematics system allowing a user or law enforcement to track the vehicle. While typically the system is useful for users who want to remotely unlock or lock their car door, it can also be used for synchronizing PC mapping apps with the car, allowing you to send a location and directions to your car. This is useful for people who don't want to enter an address into the GPS once in the vehicle.

The carjacking victim alerted police to the fact that the car had mbrace2 and at this point law enforcement tracked the car and was able to end the chase shortly thereafter. There is no telling what would have happened if a brand of car without such technology had been stolen.

Read more at Extreme Tech.







Does Wearable Tech Make You a Jerk

May 2, 2013

To the fashionable, the latest technology innovations have typically been frowned upon. Wearing a bluetooth headset is more accepted than ever but still has a stigma in certain social circles. Apple is an example of a company that understood and embraced this challenge and at one time had the highest valuation of any publicly traded company as a result. This also explains why the iPhone 5 doesn't look out of place next to an expensive watch.

In fact, smartphones are status symbols today and feature phones tell others you aren't with it or are cheap.

Google is not Apple but they have certainly learned a lot from Cupertino and applied much of it to Google Glass.



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