Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

Full Story »

When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

Full Story »

How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

Full Story »

The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

Full Story »

When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

Full Story »

The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

Full Story »

200G Optical Networks: What you need to know

By: Earl Kennedy, IP Transport Product Marketing, Alcatel-Lucent

Optical network operators have already made the move to 100G. But skyrocketing bandwidth demand means many are already pondering what’s next. With a 200G optical solution hitting the market, you probably have questions about when to move to 200G optical – and what you need to know when you make that move.

Full Story »

MWC 2013 Day One Trends

February 26, 2013

After a day of meetings there are some strong takeaways from the first day of Mobile World Congress in Barcelona. Interestingly devices played a large and yet small factor in my analysis. First off The Sony Xperia Z tablet was shown off here but crowds were lackluster. In examining the device I was amazed at how thin and light it was - it seemed like a larger iPad Mini in terms of weight and the feeling in the hands.

Ciena Launches New Services Play

February 25, 2013

Ciena has some exciting news when it comes to the world of service provider networks. We know the company as an equipment provider which has had years in the business but now they have branched out from not only upgrading networks but businesses. Chuck Kaplan VP Industry Marketing (pictured above) spent some time with me at Mobile World Congress 2013 explaining how his company has spent years helping customers not just spend money on their solutions but make it as well through a new consulting initiative.

The first step in the process is to redefine carrier services for a new world where data usage has tremendous spikes which are caused by things like cloud service utilization.

Stoke GameChanger Improves Stadium Broadband Delivery

February 25, 2013

Dan McBride VP Marketing Stoke

 

Mobile and WiFi gateway solution provider Stoke recently launched at Mobile World Congress 2013 a new solution which is targeted at improving the customer experience at stadiums and metropolitan areas. The company's GameChanger solution in partnership with SOLiD Technologies brings together management, WiFi and fiber installation.

The idea is to allow a stadium to be WiFi and carrier agnostic meaning in a perfect world every customer will be able to come to a stadium and have coverage from their own provider.

Volubill Updates Charging and Policy Solutions at MWC2013

February 25, 2013

Volubill the "converged charging and policy" company brought their solutions up to date at Mobile World Congress 2013 with the introduction of 4G LTE solutions. One of the interesting differentiators the company provides is allowing carriers to personalize virtually anything. For example, customer Orange Madagascar recently launched 18 new packages and will soon launch another 14. Each took 15 minutes to configure, test and deploy.

AMDOCS Allows Carrier Self-Service at MWC2013

February 25, 2013

The big news from AMDOCS at Mobile World Congress 2013 was a suite of solutions dubbed CES 9 which the company internally calls the "Wow release." The company says it has seamlessly connected its customer management, billing, OSS, CRM and network controller solutions allowing customers for the first time to see connect their experience from the device down to the network.

You have heard me go on about the age of acceleration and apparently carriers feel the pressure of providing things faster as well. One of the biggest advances in this new solution will allow carriers to let their customers take advantage of self-service on the devices they use. For example, a tablet user will be able to upgrade their data account without having to call into a customer service representative or CSR. The company believes the release will actually allow 80% common transactions to be completed without a call center call-in.

 

Company representative Rebecca Prudhomme pictured above explained that the industry is adopting a new metric regarding customer satisfaction which gauges a customer's willingness to recommend a service to friends or family.

Sony Xperia Tablet Z Impossibly Light

February 25, 2013

Broadcom Has Low-Power GPS Geofencing News and More at MWC2013

February 25, 2013

Broadcom made some big noise here at MWC with the launch of its 47521 GPS chip which is a  follow-on to the 4752 they announced at the show last year. This new silicon-software solution allows real-geofencing due to its reduced power consumption which the company said was cut by a factor of 60!  I say "real" - because currently geofencing drains battery so much, users have to turn it off.

While I naturally thought asset-tracking/M2M was the major market for the company, Donald Fuchs Director of Business Development for the Mobile and Wireless Group says this market is a "rounding error" compared to the size of the wireless space. His thoughts as well as those of Monika Gupta from Broadcom are that social networkingand mobile marketing are the main areas for such a technology.

Oracle Not Shy at MWC

February 25, 2013

Alcatel-Lucent Pushes Tagline at MWC

February 25, 2013

Made it to Mobile World Congress MWC2013

February 25, 2013

Featured Events