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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Silk Road: Why Bitcoin Value has Dropped 20% Today

October 2, 2013

If you haven’t heard, the value of Bitcoins has plummeted by 20% so far today because the Silk Road website has been shut down according to sources who also say the founder of the site has been recently arrested. Silk Road has become an underground site which allows illegal transactions which often involve Bitcoins. The value of the virtual currency has decreased potentially because investors fear future government regulation of Bitcoins and other online currencies.

Ross William Ulbricht, a 29-year-old graduate of the University of Pennsylvania School of Materials Science and Engineering known by the online alias “Dread Pirate Roberts,” was in fact arrested by the Federal Bureau of Investigation yesterday for his alleged involvement in the Silk Road online marketplace, according to court papers published this week.

Does Microsoft Need to Fire Bill Gates?

October 2, 2013

Steve Ballmer and Bill Gates are synonymous with Microsoft’s management and for many years the duo did a fantastic job creating value for customers, shareholders and employees. While the company is far from in trouble, possessing huge amounts of cash and cash flow, it has flopped in many areas which they saw as important. Phones and tablets are a few of these spaces and you may want to add search in as well. Unfortunately these are the products of the future.

Thanks PopSci: Web Page Integration may be the next Social Frontier?

September 30, 2013

You may have heard that Popular Science has shut down its comments citing studies which show comments can influence the readers perception of a story.

Specifically:

Another, similarly designed study found that just firmly worded (but not uncivil) disagreements between commenters impacted readers' perception of science. If you carry out those results to their logical end--commenters shape public opinion; public opinion shapes public policy; public policy shapes how and whether and what research gets funded--you start to see why we feel compelled to hit the "off" switch.

They go on by explaining there are still lots of ways to interact with the company – social media, etc. Response from readers was mixed and to me it seems that shutting down comments is a bit like soft-censorship; people will still comment on the content but much of it will be hidden from readers.

This is echoed by a commenter, jasonthibeault who says:

Okay, so I am going to take a little different stance.

How NC-Based Bandwidth Enables the Telecom Ecosystem

September 25, 2013

Bandwidth.com recently became just plain Bandwidth (no dotcom) as they unveiled a colorful new logo and announced an exciting array of products and services which support the communications ecosystem. The company's Republic Wireless division gives it strength in the MVNO space where its new Moto X supports both WiFi and cellular services powered by Sprint. Their wholesale solutions permit carriers to embed voice into their click-to-call apps and also allow an ILEC to become a CLEC without worrying about building out their own nationwide network. This UC service can be provided on a per-seat basis.

Vocalocity is Growing Quickly: Here's Why

September 25, 2013

Recently, customers, vendors and competitors have been talking about Vocalocity - as one of the fastest-growing cloud-based communications companies. In fact just a month ago Syngergy Research produced a report detailing how fast the cloud UC market is growing and mentioned Vocalocity is growing must faster than the market at at 45% while the market grew at 22%. This puts the company just behind 8x8 and Shoretel - which acquired M5 Networks to get into the cloud space in terms of market size.

An article from Steve Anderson on a TMCnet sister-site explains some of the reasons for the growth:

The channel partner program offers a campaign syndication tool that gives resellers options in terms of collateral and promotions so that the individual resellers get some choices in what can be offered.

Overture: Enabling Carriers to Compete Today

September 25, 2013

Communications service providers are facing unprecedented opportunity and threats and if the OTT threat wasn't a big enough challenge, its worth pointing out AT&T recently lost its bid to supply broadband to Starbucks to Google of all companies. Who would have thought this could even happen a mere five years ago?

I had a discussion about the pace of change in the CSP market with Mark Durrett of Overture and he went over many of the ways his company is helping carriers deal with the transition. The company is doing this through their Ensemble OSA product which is an open-architecture for software-defined services allowing service creation, activation and assurance by bringing many of the benefits of cloud computing to the metro edge.

Compass EOS and The Optical Approach to Core Routing

September 25, 2013

As core routers have to handle ever-faster data rates the high-speed connections suffer from a variety of problems as a result of challeenges which have to be overcome in inter-chip communications. Signal integrity becomes a problem over copper lines connecting ASICs as circut AC characteristics begin to dominate the impedance, inductance and conductance of the line and in-turn distort the signal. One way to mitigate these challenges is to utilize decision feedback equalization which consumes large amounts of power. Moreover, crosstalk has to be dealt with as electrical circuit speeds have reached the limits where traditional technology can overcome these effects.

Qwilt Speeds Video Downloads Worldwide

September 24, 2013

There are few constants in the world of technology - one of them has to be that there will never be enough bandwidth... Your connection can never keep up with the growing need of enterprises and consumers. Binge viewing especially has become a plague for carriers who are seeing their costs increase exponentially.

Enter Qwilt, the company that functions as a a virtual CDN-enabler for the last-mile through the use of appliances which run on COTS hardware and sit in the carrier network assisiting in caching in the important area between the core to aggregation to the edge to home.

Neustar Enables CSPS to Speed Their Carrier Ethernet Offerings

September 24, 2013

Neustar is one of the most amazing companies in the world of technology and telecom because they are involved in so many spaces and are responsible for allowing much of what we rely on to function correctly. In a recent conversation with Gary Zimmerman the head of marketing communications segment, he explained how Neustar is evolving into a an analytics company with its purchase of TARGUSinfo and others. Neustar is involved in short codes, SMS, Caller ID, LNP and more - they call themselves the neutral provider of real-time information and analytics to the communications services, financial services, retail, media and advertising sectors... Wow!

Optelian Lowers Packet Optical Service Roll Out Costs

September 24, 2013

SDN is a wonderful technology for networking but its a few layers up from packet optical service meaning you can't take advanatage of the latest in software defined networking innovation. In a conversation with Brian Pratt of Optelian, I had a chance to discuss how his company is trying to bring some of the best concepts in the SDN world to the packet optical world.

One of the main benefits of allowing software to manage the rollout and provisioning of packet optical service is you need less Ethernet engineers and WDM experts to deal with configuration and provisioning. The company sees this new world as being embodied by the concept of service-driven networking, a term which has the exact same acronym as software defined networking - on purpose.

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