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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Notes from Connections 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it...

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Google's Deep Learning Systems

April 24, 2013

Is The Media Tweeting Away its Profits?

April 16, 2013

I’d like to start by saying my heart goes out to the victims of the horrific Boston Marathon and their families. Having said that I read with interest that The New York Times, Boston Globe and Wall Street Journal took down their paywalls during this crisis and moreover many reporters were reporting on Twitter without linking to any content on their sites.

The challenge paid and many other media outlets face is obvious… They need to master social media while also getting readers to pay for their news and/or visit their websites for more information.

Of course there is the ability to give away a great deal of free content on Twitter and other social sites in order to get many followers who can be then directed to special subscription offers.

Momentum Continues in WebRTC Space

April 12, 2013

Last year, TMC and its partners launched the first WebRTC conference in the world and the market reacted enthusiastically with a sold out exhibit hall and a standing room only crowd. I tell you this because I haven’t seen so much interest in a new technology in over a decade. It reminds me of the early days of VoIP and SIP and the Internet all rolled up in one.

That Sound You Heard Was The Hard Drive Market Crumbling

April 12, 2013

Flash memory has already made major inroads in data centers and on Macs and PCs – augmenting hard disks by prefetching and caching data. Flash memory is not perfect but it is getting better as error correction systems have improved and prices have decreased over time. Hard disks too have improved but are hampered by physics – remember, we are talking spinning patters here.

With Tablets and Smartphones Eating the PC, What Can Microsoft Do?

April 11, 2013


These are very dark days for people who work for many divisions of Microsoft as tablets and smartphones have absolutely decimated the PC market as evidenced by a decline of 14% in sales of PCs last quarter. This news comes on the heels of the Windows 8 launch, the new OS which fuses the best of the tablet and Windows experience in one platform. The only problem is the new OS with all its marketing and slick new form factors isn’t cutting it, as consumers gravitate towards smaller screen devices.

Expect many calls for Steve Ballmer to be fired and when you consider how many markets Redmond has squandered since 2000 you could make a solid case for pushing him out.

NextPrinciples Looks to Simplify Social Customer Interactions

April 10, 2013

Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company called NextPrinciples is looking to simplify the complexity of integrating social into your company with its Insight-To-Action Platform.

When I asked Ted Sapountzis Head of Marketing & Product Management with the company what pains they eliminate for customers he told me his company provides them with a unique platform which integrates analytics, listening, monitoring and engagement together.

IDC: PC Sales Decline Substantially

April 10, 2013

According to IDC, PC sales are in a tailspin with 76.3 million units sold in the first quarter of 2013. This number represents a decline of 13.9% compared to the forecast decline of 7.7%. These are the worst numbers since IDC started tracking in 1994 and it is the fourth quarter of year-on-year shipment declines.

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Hyperlapse Takes Street View to Next Level

April 9, 2013

The most fascinating demo I have seen today which seems to have no immediate use is Hyperlapse – a service which works with Google Street View to generate movies based on coordinates you enter on a map by dragging and dropping pins. To be fair, the service does allow the user to become familiar with a road or course before traversing it. It is more useful for this purpose than Google Street View because you don’t have to traverse the map a few frames at a time by hand.



SugarCon 2013 Kicks off this week in NYC

April 8, 2013

Does Bezos' Money Present an Objectivity Problem for Business Insider?

April 8, 2013

I am left wondering if there will be any perceived objectivity issues as a result of the $5M investment by Jeff Bezos in Business Insider. Like Jeff, I am a big fan of Business Insider… Henry Blodget and his team do great work.

I also can’t help but wonder how the coverage on the site may potentially change. Will we see as many stories critical of Amazon?

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