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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IBM, Mitel, Wearable Tech round out Latest ITEXPO News

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are...

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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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I Posted an Anti-Amnesty Petition in Hostile Territory, Whitehouse.gov

November 14, 2014

If you’re paying any attention at all, you know there was a major Republican victory in the recent midterm elections and in January a Republican majority in the Senate will join the Republican majority in the House. It was known before the election that President Obama planned to use an executive order to promote backdoor amnesty.

This was likely part of the reason for the major loss in the election but the president has decided to proceed anyway and very soon we expect him to cease deportations of millions of illegal immigrants.

Recent immigration tweets - surprisingly, most results of my search were news sources

GOP debates its immigration strategy as Obama prepares executive action (Washington Post) http://t.co/OrYusgQEi7 http://t.co/8gen6UUTNL

— memeorandum (@memeorandum) November 14, 2014

.@krauthammer on potential #Obama #immigration action: “I believe it is an impeachable offense.” #KellyFile pic.twitter.com/ep9RCzGyNl

— Fox News (@FoxNews) November 14, 2014

Some of the outlets where people discuss these issues are of course social media sites like Twitter and Facebook.

What Skype for Web Means for WebRTC

November 14, 2014

 


Skype has finally decided to bring its VoIP and video platform to the web in an effort to better compete with a new wave of companies leveraging browser-based WebRTC technology. Today, they announced Skype for Web (Beta) which works with Chrome, Firefox and IE 10 or above. Recently, I mentioned how Microsoft has really been making some smart moves lately which make the company more relevant and ORTC/WebRTC support is certainly one of the most important areas in the communications space. My colleague Doug Mohney agrees when he says this isn't your father's Microsoft.

The simple reality about this move is it may make it tougher to compete with Skype as a pure WebRTC video or audio play as Skype obviously has a bigger name and bundles its solution with other Microsoft products.






10 Reasons Why Microsoft is Winning

November 11, 2014

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a changing tech landscape. It is apparent that Redmond has woken up to the threats that it faces in today’s world. Over the past decade they've been bleeding from a thousand cuts.

10 Reasons why CurrentC Will Lose the Mobile Payment War

October 31, 2014

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay and then blocked them in favor of QR-code based CurrentC by MCX. While retailers would prefer non-credit card-based solutions, such as MCX, these are the reasons CurrentC has already lost the war.



  1. There is a campaign to give the CurrentC app a one-star review and that is the number of stars it currently “enjoys.” Its top three reviews in the Apple iTunes App Store are horrifying as you can see above.
  2. CurrentC has already been hacked. Regardless of what was taken, the poor publicity will hound them.
  3. CurrentC requires access to bank accounts. No one wants to give away this information to a little-known company, moreover, see #2..
  4. CurrentC requires social security numbers.

Why E-Mail Sucks and How to Make it Smarter

October 28, 2014


Many of us live in email. I get hundreds per day and I need almost every message. I am also a source of tremendous messaging pain here at TMC because part of what I think makes an effective team, is being in sync. To ensure the right people are in the know, I forward a tremendous amount of messages to various groups.

Amazon Fire Phone Should be a Laptop

October 24, 2014

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone need to be a laptop? I know what you’re thinking... Rich Tehrani flew to Colorado to do a story on legalized marijuana which includes sampling.

Apple Pay Vs. Google Wallet

October 21, 2014

Birdstep Improves Wireless User Experience, Reduces Churn

October 17, 2014

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection.

Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn costs a carrier money. Quality issues don’t just center on data as quite often a challenge for carriers is providing voice service levels which are solid enough to keep a customer happy.

Sonos BOOST, For Music in Tough to Reach Places

October 15, 2014

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels of flexibility in speaker placement. However, since it is wireless, there are times when things don’t work perfectly. I've found that sometimes, signals have trouble getting through mirrors and other obstacles - typically made of metal.

Moreover, you will have to reboot your components every now and then to ensure they work properly.

Microsoft CEO Raise Controversy: What's Not Being Discussed

October 11, 2014

Microsoft CEO Satya Nadella when asked how women should ask for a raise said they shouldn’t… Specifically he said:

It’s not really about asking for the raise but knowing and having faith that the system will actually give you the right raises as you go along. And that, I think, might be one of the additional superpowers that quite frankly women who don’t ask for a raise have, because that’s good karma. It’ll come back because somebody’s going to know that’s the kind of person that I want to trust, that’s the kind of person that I want to really want to give more responsibility to. And in the long term efficiency, things catch up.

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