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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Hosted PBX Sales Increasing

Blame some of it on the TDm-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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Samsung Boosts Enterprise Wireless Performance

March 18, 2014

What does a company do after going up against Apple and showing it can compete head-to-head with Cupertino in the device space? Well, if its Samsung the next thing to do is cement your device strategy with wireless concrete meaning new wireless LAN products offering unique integration with Samsung devices. We know about Samsung KNOX and how it is designed to lock enterprises into using Samsung - at the expense of Blackberry and others. Now, this wireless LAN tech uses the best innovations from the world of LTE and brings them to a company near you.

Sennheiser Rounds Out Portfolio

March 17, 2014

 

The UC space is alive and well even as it moves from the customer premise to the cloud. To learn more about the market I had a conversation with William Whearty (pictured), VP Sales & Product Marketing at Sennheiser where he told me their 70-year history of making microphones and headphones shows we know how to reproduce sound.

Now, the company is making an aggressive push into various segments of the UC market and is working to add certifications.

Will You Win a Free Call Center Makeover Worth Millions?

March 14, 2014

Magellan Echo is a Smartwatch Which Amplifies Fitness

March 13, 2014


When I first got my hands on the $150 Echo Smart Running Watch from Magellan, I was excited to put it through its paces (pun intended). Many of us know Magellan as a rock solid GPS maker but I knew this piece of wearable tech wasn’t going to have a GPS unit inside it because the company told me so at CES a few months back.




In short, this is a great device for runners, bikers and anyone who relies on a smartphone when they exercise. This may sound counter-intuitive… After all, if you use a smartphone, why do you need a smartwatch?



Barry O'Sullivan joins Altocloud to Boost Marketing & Call Center Integration

March 12, 2014

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can be used to create happier customers. Simply stated they have an analytics platform which integrates your contact center and marketing automation software in order to allow instant insight on what your customers are doing and more importantly, helping them receive increasingly personalized experiences with smarter interactions and faster resolution.

And having Barry on board carries a great deal of importance. He not only was a VP/GM at Nortel when the company was doing well, he also spent 11 years at Cisco, most recently as SVP & GM UC & VoIP.

Could Better use of Technology have Stopped the Malaysia Airlines Flight 370 Tragedy?

March 8, 2014

Last night, many of us went to sleep with the knowledge that Malaysia Airlines Flight 370 was missing and this morning the news broke that the plane hasn't been found. Considering it is virtually impossible to steal a Boeing 777, the options at this point aren't looking good. My sincerest sympathies go out to the poor families of those onboard.

How TextGen Converges Texting with Service

March 7, 2014

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the parents and grandparents of all those kids have learned something very important in the past decade… If they want to communicate with their younger family members, they better buy a pair of reading glasses and learn to text.

But many companies aren’t prepared for a world where customers text them.

Bitcoin and Beyond: The Dawn of Currency 2.0

March 6, 2014

Look no further than the news, whether you watch financial networks or mainstream networks and you can’t help but see stories about Bitcoin, the cryptocurrency founded by what was thought to be a secretive Japanese resident Satoshi Nakamoto. It turns out that reporters now believe he is living in Los Angeles.

All of this is of great interest to me – a while back I penned a piece on why Bitcoins were a better investment than Gold. Since then, the value of this new currency has shot up (and down) dramatically but central exchanges holding the virtual currencies of customers have gone belly up, costing customers millions.

Win a Free Call Center Makeover Worth Millions

March 5, 2014

I have good news to share – your company can win something worth millions of dollars and there is no catch. You see, Interactive Intelligence has decided to give away a call center makeover. All you need is a contact center which seems like it would be a good candidate for such an upgrade.

This is no joke as the winner could receive cloud-based CRM and contact center applications as well as phones, headsets, furniture, interior design, consulting services and more.

You have until April 30th, 2014 to apply and good luck!

I just can't wait to see what sorts of entries there will be for this contest... I am sure there are some really ancient centers out there.













Altair Touts Single Mode LTE Success, Will Focus on IoT

February 27, 2014

Single mode LTE is has gone from evangelism mode to commercial shipments according to Altair Semiconductor as they showed me the new Verizon seven-inch Android Ellipsis Tablet which retails for $249 with no contract and only $10/month as part of your shared plan. This is the first LTE-only product according to Brendan Schaffer who tells me that by using a single-mode device you can save up to $100.

Another product, the HP 11.6 Inch Chromebook is also an LTE-only device and it costs $249 with no contract or activation or $199 with activation and no contract or $149 with a 2-year contract. You can pick this device up at Best Buy according to Schaffer who says the product really maximizes cloud-based computing, extending it beyond WiFi.

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