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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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How exactly is the WebRTC Revolution Different than VoIP?

February 11, 2015

There are many parallels between the disruption being caused by WebRTC and what happened in VoIP. During the IP telephony days, Dialogic was one of the key infrastructure providers to carriers, call centers and companies of all sizes. Likewise in WebRTC, Dialogic is playing an interconnecting role and the company helps WebRTC scale and moreover provides the tools to add value to web communications.

The reason I bring this is up is because Jim Machi of Dialogic gave a keynote at WebRTC Expo in San Jose last year which you may have missed.

IBM, Mitel, Wearable Tech round out Latest ITEXPO News

January 29, 2015

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are the articles written by our Content Boost team. Enjoy! Also, here is some news from the preconference day.

Finally, there are some photos from the event as well to give you more flavor.

IBM's Gurvinder Ahluwalia Talks Overcoming IoT Challenges at ITEXPO Keynote Introducing weBoost: New Identity, Name but Same Core Products Is Wearable Technology Headed for the Enterprise? ITEXPO Panelists Discuss What's in a Brand ITEXPO Oracle Keynoter Talks Vendor, Enterprise Customer Relationships Panamax Helps Make Money Mobile Fiber Mountain CEO Talks Future of Network Architecture What's Worse Than Being Hacked?



ITEXPO Miami 2015 Preconference News

January 28, 2015

Regardless of whether you made it to ITEXPO in Miami or not - these are some of the important happenings at the show produced by the team at TMC's Content Boost dicision which provides news, white papers and more for companies in every industry. Hope you find them useful.

Speakers Discuss Content Marketing From the Ground Up at ITEXPO   Content Boost Returns for Content Marketing Workshops at ITEXPO 2015   Sangoma Stops by ITEXPO 2015 to Discuss Its New Strategic Acquisitions   Dog Hunter Sees IoT Use Cases Expanding in Years to Come     Pitch and Pivot Founder Lobbies for New VoIP Messaging     SimpleWAN Turns Focus to Security         Dialogic Predicts 2015 Tech Trends         A Powerful Trio: PLC International, XmarteK and HiperPBX Talk M2M, VoIP at ITEXPO Vertical Talks CRMLink, UC with TMCnet at ITEXPO      

Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

January 19, 2015

Panel to celebrate 20 years of IP communications/VoIP and discuss its future.





Next week at the 29th ITEXPO, I get the pleasure of moderating a panel with some super heavy hitters in the world of communications.

Craig Walker is the man behind Dialpad Communications – the dotcom sensation as well as GrandCentral Communications and UberConference. Basically, he was responsible for the communications systems Yahoo! and Google provide us today and more.

ITEXPO will help Explain the Coming Cloud Upgrade

January 16, 2015


The cloud is changing how technology is bought, sold and used. The very economics of business have shifted as a result. When Yahoo! launched, it needed boatloads of multimillion dollar Sun Microsystems servers just to have the computing capacity needed to deliver services. Now, companies can just pay as they go and purchase as much cloud as they need to get a job done.

WebRTC Expo San Jose 2014 Interviews

January 15, 2015

ITEXPO Miami 2015 Overview

January 14, 2015

The Data Interconnections Waze and others need

January 13, 2015


Let me start by saying that there are exceptions to what I am about to discuss below but generally speaking, inter-app connectivity is lacking. The real power of technology is harnessing big data from multiple sources – the so called mashup. We have come a long way and there is so much potential to leverage technology – to further improve the world. Here are some of my thoughts on cooperation I’d like to see:

5 Tech Companies to Watch in 2015

December 30, 2014

There are so many companies I meet with who have interesting stories to tell so I spent some time putting together a list of those worthy of recognition. I hope you find this interesting and have a great 2015.

Talari T5000 pictured below



Talari Networks is all about revolutionizing WAN economics or in less marketing speak, they are disrupting the MPLS monopoly. Wait, I am still talking in marketing terms.

MatrixCloud: It's Time To Reeavulate Cloud Deployment and Management

December 29, 2014

It’s exciting to see that cloud is being embraced by so many. From small businesses to the largest, cloud computing solutions are eagerly being rolled out for CRM, telephony, UC, accounting, storage and anything else you can think of. While the benefits of the tech are clear, what we need to worry about now is management of these cloud solutions.

In fact, we should be aware of the trend we see in cloud as it follows similar ones in telecom.

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