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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is...

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HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Does Redbooth Signal a new Growth Spurt in Business Collaboration?

May 6, 2015


Collaboration solutions are one of the most challenging ones to judge in my opinion because the real world and online one are very different. Did any of you use the Second Life virtual world filled with avatars of people to walk or fly around and see the virtual landscape? I played with it a bit but got bored. So did most people.

12 Reasons Carly Fiorina Would be a Great President

May 4, 2015


A secretary who worked to become CEO of a huge tech company is not only an inspiration, its a person who understands the importance of giving everyone the opportunity to excel




Carly Fiorina just launched her presidential bid. There are some very good reasons to consider her very seriously.

  1. Accountability: Carly is a business leader. She is not a career politician.

Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

April 22, 2015

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running on OTS computers from white box companies, Dell, HP, Cisco, etc. This move follows similar trends in many markets – thus we’ve seen opinion pieces about how software is eating the world.

It’s all about abstraction really. Software running on smartphones for example can replace fixed-function remote controls.

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

April 16, 2015


At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating:

The video industry is changing rapidly thanks to time-shifting, on-demand and mobile devices. This in-turn affects the whole broadcast chain. The typical broadcast studio has lots of big iron with blinking lights – roughly analogous to mainframes or perhaps carrier class switches – a Class 4/5 perhaps is more like it. While the cable companies have moved to standardized IT and SDN, these companies haven’t made the change.

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

April 9, 2015

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally, the cloud will continue to become a more integral part of everything we do.

How Temasys Solves The WebRTC Browser Interop Challenge

April 7, 2015

WebRTC is a huge step forward in allowing interoperable realtime communications between various web browsers but as far as we've come as an industry, we still have more to go. Temasys is spearheading the effort to alleviate the interop challenges facing the WebRTC community. To keep my audience updated, I recently had a chance to interview Chip Wilcox, CEO at Temasys to learn more. I hope you find the interview useful.

Exclusive Interview with Aricent's Frank Kern at MWC 2015

April 3, 2015


It’s been a few years since I've covered Aricent (2012, 2009, 2006) but as fate would have it I was fortunate enough to interview Frank Kern, CEO at MWC 2015. This is one of the companies behind many of the products we use and one you likely don’t know a great deal about. It’s owned by KKR and Sequoia and is a pure-play product innovation services company – Kern explained his they don't do IT and BPO like others in the space.

Another differentiator is the company’s core strength is connectivity and there is a great demand for such services at the moment.

Fring Alliance Aims to Become Carrier VoIP Cooperative

April 3, 2015

Fring may be one of the more interesting stories in the telecom space. The company launched one of the first VoIP apps I used on the iPhone – if not the first. They then sold to GENBAND some years later to be the core enabler of a hosted VoIP platform carriers could purchase from GENBAND and resell to their customers. In short, a simple cloud-based white-label way to compete with OTT without massive investment.

Nespresso and Keurig Shows Carriers How to Increase ARPU and Customer Stickiness

April 1, 2015

Amdocs shows carriers how they can take a commodity business and make it better



Technology has taken the coffee business to a new level. Nespresso capsules and Keurig K-Kups have brought premium coffee to the masses while simultaneously bringing billions of dollars of new profits to the companies that took a commodity business and found a way to add value. Perhaps the only thing as addictive than substances you ingest or breathe-in are mobile devices. It goes without saying that morning coffee and gadget usage are two things most people wouldn’t want to be without.

Yes, Consumers Will Buy Self-Driving Cars

April 1, 2015



Mercedes driverless car

Every technological leap requires some vision. Some more than others. In the case of self-driving cars, it seems apparent that at some point in the future, every car will be autonomous.

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