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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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One Thing Amazon Music Has, Others Don't

June 12, 2014


One of the biggest challenges users of electronic devices have to deal with is battery life… I returned from a conference this week where executives all around me had iPhones with large, bulky covers… Something I try to avoid using whenever possible. The challenge becomes getting in the gym early in the AM, then using your phone all day in conferences and then streaming music or news later in the day without losing power when you potentially need it most. This is the exact challenge I had yesterday – I had a flight delay and was in the airport all day due to tornado warnings apparently in DC.

Bottom line is, in the gym yesterday morning I opted to use Slacker’s ability to play downloaded music from the phone.

Meet TMC Editorial Team Next Week in Atlanta

June 11, 2014

Smart Voice may be the Evolution of Communications

June 10, 2014

Over the past few decades as telephony has opened up, we have seen the advent of APIs on computers which allowed better control of voice communications. Things like softphones and PC PBXs startd to appear in the nineties. Soon thereafter we saw voice get packetized as it travelled over IP networks. Big data, analytics and a host of technologies have evolved to a point where voice will be heading to a new frontier – and smart voice will be born.

GENBAND Perspectives 14 Live Blog

June 10, 2014



GENBAND Perspectives 14 kicks off this morning - expect the live blog here... Last night the company hosted a networking reception where I had a chance to speak randomly with one of the company's customers in Mississippi - an ILEC becoming a CLEC. The person I spoke with said they actually purchased the equipment from Nortel just before that company went under and GENBAND acquired the assets. He went on to say he is very happy with the road map GENBAND is on and how they handled the acquisition.

Panasonic A500 Wearable Tech Shoots 4K Video

June 6, 2014


Were you wondering how you can shoot 4K video without even having to use your hands? Well, Panasonic has the answer… A wearable 4K camera that straps around the arm and is connected to your head. In situations where you want the world to see what you do, this is one way to do it.

Check out Neymar trying on and using the A500




The Panasonic A500 retails for $399 and includes a level shot image stabilizer and a built-in LCD so you can see what you are filming – I mean recording.

Microsoft is Sacrificing Internet Explorer

June 5, 2014

By ignoring WebRTC, Redmond gives another reason for users to defect to other browsers

It was about twenty years ago when Microsoft got serious about the Internet because Netscape Navigator was becoming a crucial piece of the Internet puzzle and Microsoft missed the revolution.The company scrambled, released IE for free while Navigator cost $49 per machine. Moreover, they integrated IE into the OS much more effectively. The integration was so effective in-fact that it became the focus of an antitrust lawsuit against Microsoft.

New York Times Misses Big Picture in USF Opinion

June 5, 2014

As the transition to IP communications continues, the regulatory challenges associated with this transition continue to grow. The arcane world of telecom fees and taxes have been used for years to not only generate income for the government but much of the money went to schools, libraries and rural neighborhoods in order to provide access to all.

Most people aren't aware of these taxes and fees though and to prove the point, a telecom tax which was used to fund the Spanish-American War of 1896 was repealed in 1996.

The whole legacy telecom business has been under pressure for many years thanks to VoIP providers as well as cable companies who provide VoIP and are able to charge lower fees and make consumer bills smaller.

Interactions 2014 Live Blog

June 3, 2014

I'm here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to break some big news. Moreover, I will be the MC of the CX Hot Trends (customer experience) Event which kicks off this afternoon and tomorrow. More to come soon!

8:30 am

Edward Snowden Interview is Quite Revealing

May 29, 2014

If you missed the Edward Snowden interview what you should know is he tried to use proper whistle-blower channels to get the word out about the US population being spied upon. This has been confirmed in fact by NBC News. He was generally told to shut up and it was explained to him he better not go public with the information he had.

Moreover, he went on to say that virtually all electronics can be turned into a microphone remotely and other truly scary things to anyone who takes their freedom and civil liberties seriously.

One other point is he says he was at a much higher position in our intelligence services than the government and president has told us. Take a look and decide for yourself who you believe is more trustworthy.





NTT Communications Becomes an NFV-Fueled Software Telco

May 29, 2014

In a press conference, NTT Communications unveiled today the first global NFV and SDN network. Touting the fact that CIOs and service providers need to more heavily focus on their networks, the company said these technologies will create a bigger wave than the internet for carriers.

They say the level of disruption is tremendous.

If you’ve read my comments about the birth, potential and future of the software telco business (more), you can see I agree in general with what the company is espousing.

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