Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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TMC Interviews From the Cable Show in Boston

June 20, 2012

In case you missed the Cable Show in Boston, here are some great interviews TMC conducted at the event. Hope you find them helpful:

Company Name

Interviewee Name

Video

Article

Jinni

Yosi Glick

Video

Article

First Communications

John Musci

Video

Article

Minerva Networks

Jean-Georges Fritsch Ph.D.

Video

Article

Silcon Dust

Theodore Head

Video

Article

TOA Technologies

Susan McLaughlin

Video

Article

Audible Magic

Jeff Vinson

Video

Article

Esri

Dave Twichell

Rovi

Synacor

Jaafer Haidar

Video

Article

RGB Networks

Ramin Farassat

Video

Article

Dyyno

Vamshi Sriperumbudur

Video

Article

Elemental

Martijn Van Balken

Video

Article

Commscope

Mark Alrutz

Video

Article

Posted in Broadband, TMC Video, Technology, Video

Tagged: cable show, commscope, esri, first communications, jinni : Related Tags: video article, video, article

Cloud Expo 2012 NY Update

June 20, 2012

If you missed the recent Cloud Expo in NY, don’t worry about it because TMC has you covered. Even if you weren't there - here are some refreshers regarding the companies at the show. Here are some of the latest articles from the event. I hope you find them useful:

Posted in Broadband, Cloud Computing, Microsoft, SaaS, Technology

Tagged: big data, cloud, cloud computing, cloud expo, gmail, gogrid, google, mit, unboundid : Related Tags: cloud security, tmcnet cloud, cloud market, talks cloud, cloud, talks

Surface Tablet: Microsoft's Desktop Hail Mary

June 19, 2012

If you are Steve Ballmer, going to the mall and walking by an Apple Store loaded with people buying tablets, music players and phones which don’t run his software has to be as pleasurable as preparing for a colonoscopy. He further has to hate the fact this once left-for-dead enterprise not only has a larger market cap than Microsoft, it has helped usher in what many people call the post-PC era. That one’s really gotta hurt.

Even Google is doing hardware

Posted in Android, Apple, Broadband, Consumer Electronics, Gadget, Google, Microsoft, Networking, Technology, Ultrabook, Wireless

Tagged: apple, google, ipad, microsoft, mobility, Motorola, nokia, rim, steve ballmewr, surface, surface tablet, tablet, wireless : Related Tags: surface tablet, hardware software, retail stores, compete effectively, camera makers, microsoft

TMC Speaking at Aspect Event This Week

June 18, 2012

Erik Linask pictured below, on the left

If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.

Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA

Posted in Broadband, Call Center, Conference, IP Communications, Speech Technologies, Technology, Unified Communications, VoIP

Tagged: aspect, call center, contact center, erik linask, uc, unified communications : Related Tags: customer experience, aspect unified, customer contact, unified communications, better together, aspect

US Content Removals to Google Increase by 103%

June 18, 2012

Google's senior policy analyst, Dorothy Chou recently warned us about internet censorship coming from Western democracies. Sure, we are used to hearing about censorship in parts of the world where there is an authoritarian regime in but this news is a new concern which should be taken seriously in democratic societies.

Of note, the US content removal requests increased by 103% including alleged defamatory comments aimed at law enforcement officials in a personal capacity. Google for its part complies with some of these requests based on local laws and its own policies against things like hate speech.

Posted in Google

Tagged: free speech, google : Related Tags: google, search, requests

Connecticut DMV Uses Smartphones

June 7, 2012

I am sitting here at the Connecticut DMV and while standing in line I was thrilled to see an employee with a smartphone and printer approach me and give me a "reservation #" so I could then wait at the next area. I am not sure if the wait has decreased but at least I am sitting and working.

I must say though I am never comfortable coming to the DMV. The signage is terrible - sure it has improved over the years but I ended up in the wrong line for a while.

Posted in ITEXPO

Tagged: smartphone, technology, wireless : Related Tags: sitting

Analysts: Windows 8 Confusing to use

June 7, 2012

In the late nineties I was fortunate enough to meet tech veteran John Dvorak and a while later he was good enough to be a keynote speaker for a TMC event CTI Expo in San Jose. In case you aren’t aware I was the conference chairman of the show and ITEXPO spun out of this event a few years later. John was a compelling speaker, passionate and much of his content revolved around problems at Microsoft. The audience ate it up. Of course Microsoft execs were in the audience so there was some awkwardness between me and them when the keynote concluded.

Posted in Android, Apple, Google, Microsoft, Technology

Tagged: apple, google, john dvorak, microsoft, windows 8 : Related Tags: microsoft observer, laptops desktops, microsoft, apple, windows, dvorak

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