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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What is TADS all about?

On November 12 and 13 TADS will happen.  TADS bills itself in the following way: “TADSummit (TADS) is focused on building...

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Will George Clooney's Wedding Popularize Burner Phones in Your Company?

This morning, news broke that even more celebrity nude photos of have leaked and that George Clooney handed out burner phones to...

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Consumer Reports Confirms iPhone 6 Bendgate Overblown

// Consumer Reports used a three-point flexural test to determine how much force different large devices could...

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Finally Some Sanity at the FAA and EASA

For many years I have complained about FAA regulations that defied logic. In 2008 I said the following when pondering if gadgets...

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The Myth of the Bendable iPhone 6 Plus

I spent a good deal of time in the Apple Store today bending iPhone 6 Plus models. Guess what... None of them...

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How Apple Shattered this Startup's Plans

Over a year ago the web was abuzz with talk of a new mobile payments player Clinkle which was to have a...

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Will VoLTE and the iPhone6 Finally be the Vehicle to Monetize Mobile Video?

VoLTE doesn’t just mean Voice over LTE.  It also means Video over LTE.  IMS/LTE includes support for IR.94 which describes how...

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Aruba Networks Shows WiFi Can Boost Retail Traffic

March 5, 2013

Aruba Networks had a few interesting announcements recently at Mobile World Congress 2013 and the first one shows how WiFi can be used as a differentiator and driver of retail traffic. In a deployment with NTT Broadband Platform or NTTBP the companies proudly unveiled the fact they are deploying a joint WIFi solution named Wi-Fi Cloud Services and its being deployed at over 10,000 Seven-Eleven locations as well as other retail locations owned by the mutual parent company in Japan.

This is important because the service includes an offering to consumers which allows them to come to the stores and download and stream music and other content. In this way the WiFi network supports a marketing initiative which makes the stores in-effect more "sticky."

As the content is the "hook" so to speak, it is imperative the quality of the network is up to par.

Apple's Magic Dependent on iWatch Success?

March 5, 2013

At this point we are all aware Apple has a new watch in the works and it is even thought to be released later this year. Pundits have even determined this product could be vastly more profitable for Cupertino than even the much-anticipated Apple TV. They call it a $6B opportunity!

One wonders however how different this product will be from the iPhone.

xCom Global's International Wireless Solution is Fantastic

March 2, 2013

Perhaps the best part of my trip to Barcelona, Spain to visit Mobile World Congress 2013 was not having to worry about wireless broadband the entire time I was there. You see I was sent a review unit of the XCom Global wireless broadband device which allowed me to stay connected the entire time I was in the country without having to worry about roaming charges, overage charges and heaven knows what other sorts of fees and taxes one deals with when leaving their home country.

The company sent me a used Novatel Wirelss MiFi 2372, instructions, an extra battery and a case of adapters for various outlets throughout the world. They gave me a SIM for Spain and I was off and running.

Metaswitch Asks: Are You Ready to be a Software Telco?

March 2, 2013

Virtualization has made the IT world much more efficient and cloud technology allows applications to scale up and down at will in a far more cost-effective manner while requiring little to no CAPEX. There is hardly an industry which hasn't been affected as software and hardware vendors have worked together to make sure they are ready for this new world where a single server can run multiple instances of an application on servers which are flung far around the globe. Even the PBX-world has gotten into the game with many vendors - especially those doing business with Fortune-class companies supporting virtualized software communications servers.

In a recent conversation with Steve Gleave (pictured) and Carol Daniels of Metaswith at Mobile World Congress 2013, I learned the company is taking the move to virtualization seriously and their recent product launch of 19 months ago - the SBC, was developed to run in a such an environment.

IPgallery Helps Carriers Become Social Hub and More

March 1, 2013

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone number as the primary method of communicating among many - especially younger users. Then there are the the OTT VoIP and video vendors such as Skype. The telephone number has gone from being a protected client relationship to an afterthought.

Telenity Enables M2M, Location Based Ads at MWC2013

February 28, 2013

The big news out of Monroe, CT based Telenity at Mobile World Congress 2013 is the company's new M2M and LBS solutions. On the M2M front the company has announced m2mConnect which handles connectivity management of m2m devices. The idea here is to auto-provision, activate, monitor and diagnose M2M solutions in the lowest-cost way possible. As Dr. Gurol Akman, VTO and EVP of R&D explains, M2M customers are very low ARPU and you have to ensure you minimize your support cost.

Comverse Gets Social at MWC2013

February 28, 2013

Comverse showed me their Share solution at Mobile World Congress 2013 which allows carriers to deliver a Facebook app giving the user a portal into their subscriber account. Once you enter the app, you are prompted to enter a phone number and are subsequently sent a text message allowing you to get a code which enables authentication.

At this point you can check your account balance, send notes to customer care and more. The operator benefits as well because they can mine the user likes and preferences allowing them to determine for example if they may be a candidate for a bundle or special offering.

NICE Systems at MWC2013

February 28, 2013

At Mobile World Congress 2013 in Barcelona NICE had a very compelling story regarding its multiple product lines which are generally analytics, security, financial and the contact center. In a conversation with Yaniv Zukerman and Eyal Kirshner I learned the company will be focusing more on its multi-channel analytics solutions across its product lines. Moreover, we will see more cloud solutions from them as well - including in the anti-fraud space. This technology will be rolled out across product lines - and used to allow for CFPB compliance.

Smith Micro Extends MDM Standard to Chipset Level

February 28, 2013

Smith Micro's main message at Mobile World Congress 2013 was that wirelss broadband connectivity is going to become easier. Carla Fitzgerald, VP Marketing Wireless & Mobility explained how the company has worked with chipset vendors to get its QuickLink MBIM Middleware installed at the chip level in various computer systems.

She said, "Connectivity originally started as an application where the user was once forced to be an IT administrator." She continued, "But now with standards like MBIM and Smith Micro working with chipset vendors, connectivity will be automatic regardless of operating system."

The benfits for users will be the ability to have backward and forward compatability across not only operating system versions but operating systems as well meaning you could take a USB stick modem and seamlessly have it work regardless of your system. Currently the middleware supports just about anything you would want to use such as Windows 7, Vista, XP, Mac OSX and Linux.

Dialogic Fuels Networks, Augments WebRTC

February 27, 2013

Having covered Dialogic for about two decades I can tell you they were an integral player in the converging world of communications and technology. When you leave a voicemail, call into a call center or benefit from a telecom advancement quite often a Dialogic product is involved by providing an interface and performing some sort of processing behind the scenes.

After rolling up much of the competitive space and other telecom vendors as well, the company found itself in a situation where much of its core business was being eliminated as many of the tasks you once needed proprietary boards to handle could be taken care of through software on ever-more powerful Intel CPUs.

If this challenge wasn't enough of an issue, Asterisk made it easy to have a standardized base of solutions to build on top of when looking to solve the problems you once had to rely exclusively on Dialogic to provide.

In response to this pressure the company has relaunched itself with a new branding campaign titled "Network Fuel" which is designed to remind carriers the company can help it solve a myriad of networking challenges for them.

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