Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

Full Story »

iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

Full Story »

ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

Full Story »

What Would an IoT Service Provider Even Do?

Service providers are eager to jump on the IoT train because of the vast opportunities. But what kind of service would they even provide?

Full Story »

The Business Case for IP Transformation: Is Your Business Ready?

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Delivering successful change programs is a significant challenge. Undertaking a Readiness Assessment speeds the launch of new IP services, reduces risks and aligns corporate objectives with your program.

The Challenge of Change…a true story

So your company is planning an all IP network. The CTO is delivering technology roadmaps, the COO is assessing the service portals, and network designers have been architecting for eight months. The program is well underway and people are now starting to plan the migration.

So, you start to scope out the effort required to deliver migration and calculate that it requires hundreds of resources to manage a switchover. You approach engineering to secure the resources, and are informed HR is managing a release program, remunerating engineers to leave the company. The same engineers that you need to deliver your program!

Sound familiar?

Full Story »

Stanislovaitis Kickstarter Campaign Proves VoIP is Not Dead

VoIP is dead? We think not because it plays an integral part in effective unified communications, Internet of things and more. Plus,...

Full Story »

Mitel Analyst Event 2015 Live Blog #MitelNext

Mitel put on a nice event in Manhattan today. Wes Durow, CMO made a great presentation on where the company was and...

Full Story »

Fenero Aims to Disrupt Cloud Contact Center Pricing

November 13, 2013

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want to add more people or features such as analytics, etc. and you pay more. Some vendors offer an all-inclusive solution of course meaning the only variable is the number of seats but regardless, the model has been fairly static for the past few decades – starting back in the nineties when the term ASP was what we used to describe the space.

GigSky Wants to Easily Connect You Everywhere

November 12, 2013

One of the largest challenges international travelers have is staying connected at affordable and easy-to-understand rates. The last time I was in Europe I was fortunate enough to have a portable WiFi device with me that gave me free access to 3G. I happily streamed music in the gym and would occasionally look at my phone ad notice the WiFi icon was missing for some reason. My stomach would drop whenever this happened as I had no idea how long I was streaming at local roaming rates.

ZipWhip: What if Every Phone Number Could Text?

November 12, 2013

Back in 2005, yes, 2005 I wondered when WiFi phones would allow text messaging – I suggested there was an opportunity for companies to take advantage of the merging of the VoIP and consumer electronics spaces. Of course eight years later the world is a different place. The iPhone was two years from being introduced back then, Blackberry was in the early days of becoming king of the smartphone market and Microsoft and Nokia were strong players. Now Apple and Google are dominant and the others mentioned above are scrambling.

Amazon and Obamacare Call Center News

November 11, 2013

I’d like to thank the many hundreds of you who registered for the call center webinar I moderated today about Amazon’s Mayday button. It was truly great and I was blown away by how the companies (many in the Fortune 500) attending the webinar were so far ahead of the curve compared with typical organizations. For example when asked how many companies were looking to transform customer service from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiators in the market, a whopping 83% responded in the affirmative. Wow!

Cisco says NFV to be a Revolution

November 5, 2013

Shocking words from an equipment provider?

Jared Headley who heads up Cisco’s service provider mobility marketing said to me recently, “We still believe the best way to simplify service delivery is to virtualize it, put it on COTS and really drive virtualized service chaining instead of physical plug-in router blade chaining for delivering services across the mobile network.” He continued to say this will drive costs down 40-45% in the first year while changing service delivery speed from months to weeks. He called this a revolution over the next couple of years.

He went on to say although this is generally considered “boring” stuff because it is back-end related but he emphasized this is what makes operators more agile.

Texting While Driving Laws Don't Work

November 4, 2013

Let me start by saying texting-while-driving is dangerous yet it is something many continue to do. Moreover, government legislators who try to stop bad behavior, as usual think not of the unintended consequences of their actions. Instead they feel good about themselves when they pass laws - even when these regulations don't work.

Here is the challenge... People ideally text by placing their phones high-up above the steering wheel so they can see their device and the road at the same time.

Vertu Rolls Out "Affordable" Constellation

October 31, 2013

Titanium, sapphire and calfskin are what you need to make the most expensive phones in the world according to Vertu who should know as this is what they produce. Each phone is assembled by hand – there are no production lines and it takes about two hours per device. Each craftsman places their name on the inside of the phone and it is not uncommon for customers to come meet them in person. This by the way is not unlike what happens in the supercar world where the craftsman who makes engines for the Nissan GT-R will also place his name on the engine.

FAA Finally Loosens Gadget Rules on Planes

October 31, 2013

The FAA will allow the use of readers and games throughout flights although smartphone and tablet use seem to be at the discretion of the airlines. In all cases it will still be prohibited to connect to the internet below 10,000 feet. As is the case now, voice calls will not be allowed.

Congratulations to ETSI on its NFV Specifications

October 16, 2013

ETSI recently released NFV specifications which show how carriers of the future will be able to work together more closely to serve the needs of customers by sharing resources in a secure manner while allowing users to have more responsive broadband service. In addition, these documents show how communications service providers will more cost-effectively compete with new over-the-top (OTT) entrants who are cannibalizing their business in-part thanks to the same low-cost software-based infrastructure NFV hopes to recreate.

Once locked into hardware which was expensive, not only to purchase but to power, thanks to NFV, a carrier can deploy a new service on a very limited scale and add servers as needed to grow or simply scale in the cloud.

The ultimate goal of NFV or network functions virtualization is in-fact to allow carriers to take advantage of the technology which has allowed the cloud revolution to happen - namely virtualization, open APIs and powerful, low-cost servers.

Jabra Sport Wireless+ Review

October 14, 2013

It’s truly amazing how many people still use “legacy” corded headphones when the bluetooth variety has gotten so good. Case in point is the new Jabra Sport Wireless+ headset. I was immediately familiar with this headset as it is the new version of the Jabra Sport Wireless headphones which I have used for at least 1,000 hours.

Featured Events