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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Notes from Connections 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it...

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Has the SEC killed the Press Release?

April 4, 2013

Has the SEC just signed the death warrant for the press release market? Possibly. Standard operating procedure today is to distribute press releases through established services like Business Wire and PR Newswire but thanks to the SEC, you can post your news on social sites – as long as users are told where to look.

Windows 8 Relegated to Budget Status?

April 4, 2013

Microsoft seems to make an OS you HAVE to buy while Apple makes an OS you WANT to buy



The Microsoft Store has good news for people waiting to pick up a new Windows 8 machine… Lower prices on relatively new hardware. Interestingly, only a few specific models saw their prices decreased. Some believe it has to do with specific  models which didn’t sell well while others think the challenge is Windows 8 itself.

Content Marketing: It Works for Obama and Your Company

April 2, 2013

How content marketing kept President Obama in office despite a challenging economy

To the tens of millions of people who didn’t vote for president Obama in the 2012 election, his reelection came as a surprise. After the historic Tea Party victory in 2010 and record-high unemployment, legions of political opponents could not believe President Obama was reelected.

Whatever your political views, you must concede the Obama White House does an amazing job controlling the content which the public consumes about it.

A recent article by Nancy Benac of ABC News delves into the issue more thoroughly describing the Obama Image Machine as:

Serving up a stream of words, images and videos that invariably cast the president as commanding, compassionate and on the ball.

Chorus.im Reduces IM Islands with HTML5

April 2, 2013

With the billions of messages sent each year it is tough to come to the conclusion that messaging is broken but it is. If I send an SMS from a cell phone for example it typically goes to another cell phone. Lets say I am on a PC and want to communicate via SMS - I can use an email gateway but I would have to know which carrier first before I choose a gateway. For example Vodafone in western Japan uses the following gateway address: number@n.vodafone.ne.jp while Vodafone in Okinawa uses the following slightly different address: number@q.vodafone.ne.jp.

Video: How Nanobots or Nanites Could Work

April 1, 2013

For Star Trek fans who have grown up seeing fictional nanites solving a variety of problems in the human body and beyond, this has to be a very exciting month. Researchers from the Sheffield Centre for Robotics programmed a group of 40 small robots which could organize themselves into a group and work together to solve simple tasks. The robots here are fairly simple – they can move in any direction and are a few inches in diameter. Even their intelligence is rudimentary.

Interactive Intelligence Explores Small Call Center Roots

March 18, 2013

Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as it showed off all-in-one solutions which combined the dialer, ACD, PBX and more into a complete solution which operated seamlessly together. The company was first to espouse the concept and is responsible for getting the competition to emulate them.

In a recent meeting with Joe Staples, CMO and Senior VP of Marketing he told me the company has successfully acted upon its growth strategy from 2006 which was designed to increase its sales to large companies such as Rolex, BMW, Crutchfield, Sony Honda and many others.

Apple Email Swings Back at Galaxy S4

March 16, 2013

 

For Apple, this past week has got to have been the biggest nightmare the company has faced in well over a decade. Cupertino went from being on top of the world in the eighties to crashing in the nineties to soaring over the past decade as the company became synonymous with the mobile revolution. Samsung has been improving its Galaxy S line and the latest iteration, the S4 actually had as much hoopla around its introduction as an Apple event.

Finally there is a mobile competitor to Apple which can generate as much buzz around a product launch.

Research Shows More Innovation under a Joint Chairman/CEO

March 15, 2013

Many of us know people who struck it rich in an IPO and then decided to retire or take time off. If a percentage of people in a company decide to leave the organization when it decides to go public, it is logical to conclude that innovation at the organization will begin to slow.

A new study by Stanford’s Shai Bernstein involved extensive analysis of patents from nearly 2,000 companies and discovered the patents at public firms were more incremental than those at private firms. In order to determine the value of a patent she analyzed the amount of times a patent application was cited in other applications.

Advertising - A Key Part to Samsung's Success

March 14, 2013

Being in the tech field I often get to speak to lots of engineers who explain to me they aren’t swayed by advertising. Quite often they tell me they don’t think people in general are swayed either. What they do is project their personal feelings on a broad population which is normal.

Many of these engineers run tech companies which typically don’t do so well.

Google Blocking Apps Blocking Ads

March 14, 2013

Want to find the latest ad-blocking software for your Android device – sorry, you won’t be able to find them in the Google Play store. You see, the company decided that these programs do not comply with its Developer Distribution Agreement. Of course the argument could be made that they never did – in other words, ad-blocking is not new and having them listed in the company’s store isn’t a new development either. Obviously Google which is in the advertising business realized they shouldn’t allow a company which keeps it from generating revenue to take advantage of the app store they host.

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