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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Steve Wozniak to Keynote ITEXPO Las Vegas

February 22, 2013



We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas, Thursday, August 29 at 10am. After the amazing keynote of John Sculley, past Apple CEO weeks back at this event* in Miami (video below), we thought the only way to even come close to finding someone of a similar caliber was to present the cofounder of Apple to our beloved ITEXPO community!





After all, how often do you get to hear from the person who helped revolutionize the personal computer industry by inventing the Apple I and Apple II computers?

The Woz has intricate knowledge of both communications and computing and as today’s mobility solutions have brought these markets together, his presence as a featured speaker means attendees at the show will hear from one of the most-focused visionaries available anywhere. Moreover, his topic which is the past, present and future of technology and entrepreneurship are sure to resonate

Registration is open now.

WebRTC Advisory Board Announced

February 20, 2013

One of the more exciting bits of news this week has to do with TMC and partners choosing the Inaugural WebRTC advisory board. After the huge success of the first WebRTC World show in Santa Clara, California, we wanted to make sure we worked with the absolute top minds in the communications, technology and WebRTC fields to ensure our conferences have the best content possible.

The next show takes place June 25-27, 2013 in Atlanta, GA. Here is a list of the new board members with Twitter handles for easy-following purposes.

Update: Jim Donovan's correct Twitter handle is now listed below.





Name/Company Member Handle Company Handle Jim Donovan
Acme Packet @jdrtc @Acme_Packet Tsahi Levent-Levi
Amdocs @tsahil @Amdocs Alan Johnston
Avaya @alanbjohnston @Avaya Chris McGugan
Avaya @cmcgugan @Avaya Arnaud Budkiewicz
Bistri @arnaudbud @Bistri Cullen Jennings
Cisco @cfluffy @CiscoSystems Steven Sokol
Digium @ssokol @digium David Duffett
Asterisk @dduffett ‏ @asteriskpbx Dean Bubley
Distruptive Analysis @disruptivedean @DApremium Geoff Hollingworth
Ericsson @geoffworth @ericsson Craig Walker
Fierspotter Labs @cwalker123 N/A Jan Linden
Google @jtlinden @google Justin Uberti
Google @juberti @google Stephen Brown
Mitel @mitelcloudchief @mitel Boris Selitser
Oracle N/A @Oracle Joe Burton
Plantronics @JoeBurtonCTO @Plantronics Goncalo Morais
Siemens @gnclmorais @SiemensEnt Mohan Palat
Sonus @mpalat @sonusnet Mark Weidick
TenHands @markweidick @TenHandsInc David Jodoin
ThruPoint @david_jodoin @Thrupoint Dan Burnett
Voxeo @voxeodanburnett @voxeo Alexey Aylarov
Zingaya @aylarov @Zingaya_Service





















Thank You Amazon, Retailers May Now Merge at Will

February 18, 2013


When reports surfaced regarding Office Depot merging with OfficeMax, the first thing which may have occurred to many, is regulators wouldn’t let this approximately $2 billion happen because the resulting store would be too large and create antitrust concerns. Much of these worries in retail however have decreased as of late because of the strength of Wal-Mart, Costco and of course Amazon. Let’s also remember that Staples is a major player in the space. It’s worth pointing out that Amazon in particular can be used by just about all retailers to justify industry consolidation.


Scam Users, Accumulate Facebook Likes, Buy a Ferrari

February 18, 2013

Bitdefender Labs recently reported that a site showing kittens and unicorns suggested users download a “business flash” plugin in order to see a video. At this point the plugin takes control of the user’s computer allowing cookie information to be taken and replicated on another computer – effectively locking a user out of their social networking account.



Bitdefender describes the people behind this scheme as crooks which makes this story more interesting as this exploit seems to be designed to “borrow” a user’s identity. If your account isn’t taken over, the extension sits on your computer and can continue to like site after site without your approval.

From Calculators to iPads, Tech Makes us Lazy

February 16, 2013

A child who shall remain nameless was recently exposed to a 1,000 piece puzzle after growing up playing games on computers and said the following: "I wish this puzzle was on an iPad so I could just pay to get hints." And it hit me - all this technology needs to be turned on its head from time-to-time so we don't become for lack of a better word lazier.

In high school I used a calculator a lot and as a result, my math skills got rusty. After scoring lower than I would have liked on one of my college placement exams I decided to write a computer program to turn the tables on tech. The concept of the algorithm was simple - it would spit out random numbers ask me to either multiply or divide them.

The Offspring of Siri and Raspberry Pi Controls Your Home

February 15, 2013

For those of you dreaming of the day when your voice can control your home, your wait is over – almost. There are a few demos floating around online showing how Siri’s responses to your commands can trigger the Raspberry Pi-based SiriProxy. The first demo below runs a garage door opener, a NEST thermostat and a cable box while the second video just opens and closes a garage door opener for now.

As Apple and investors took for the next big thing, it seems like home automation is a natural extension for the company. Ironically I tweeted an article today about NEST trying to get into the home automation space too which means the company may eventually be on a collision course with Apple.

Is Apple Too Sexy for MWC?

February 15, 2013


In deciding not to exhibit at the Macworld events, CES and MWC, Apple has shown the world that it doesn’t need others to be successful. It can control the conversation far better when it holds its own press conferences which are invitation-only by design.

While this philosophy was very successful for a number of years, what Apple didn’t count on was the innovation gap between its products and the rest of the market closing to the point where a large-screen Android smartphone is actually preferable by the masses to the company’s iOS based phone offerings.

In other words – the “Apple attitude” we’re too sexy for your trade show was a great marketing concept for a number of years but now it seems like a bad choice.

Backup DNS, The New Yellow Pages Scam

February 12, 2013

If you have ever registered a domain name you have no doubt been solicited by a number of companies you never heard of trying to renew your domain name. Lately I have noticed this trend has died down – no doubt because customers have wised up and realize if they registered with Network Solutions, GoDaddy or 1&1 then they should pay that company only.

Yesterday a relative presented me with a document which looks a lot like an invoice from a company called DNS Services. The company’s logo looks very official – you might even make the point that the infinity symbol looks a bit like the NS logo preceding Network Solutions.






The DNS Services invoice-looking non-invoice


(click to enlarge)



John Sculley Mesmerizes Audience at ITEXPO (Video)

February 11, 2013

Check Out This Amazing Nemo Snow Pic

February 11, 2013

For those of you wondering what the snow was like here in Connecticut after hearing about the "record storm" Nemo, here is a picture of what a person in Trumbull, CT saw when they opened their door over the weekend. Now that's a big surprise. As an FYI, this is a few feet of snow coupled with snow drift. If there was any good news relating this storm it was that power outages were kept to a minimum - few if any members of the TMC team lost power due to my knowledge.

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