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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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5 Tips to Get Out of a Sales Slump

Lots of sales professionals go through a sales slump. Nothing is closing. Depression or Panic ensues - or worse, Desperation, that...

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Less is Better than None: How WebRTC Helps Carriers

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet,...

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Miss America to Drive Fitness App Adoption

January 18, 2013

Remember yesterday when senior editor here at TMC Peter Bernstein said fitness apps would be a fad? Well he may be dead right but he may be surprised to learn that Miss America used a fitness app and social platform called Fitocracy to get in shape. I must admit Business Insider describes it far more effectively than I do when they call it “Top Bikini Shape.”

Although Peter could be right – part of his point was that downloading a fitness app is like joining a gym – it’s using the fitness app which becomes more challenging over time.

FCC Commissioner Adelstein Speaks at ITEXPO/Super WiFi Summit

January 17, 2013

Many people who read that former Apple CEO John Sculley is speaking at ITEXPO wondered why I didn’t mention former FCC Commissioner, Jonathan Adelstein is also speaking. I really didn’t have an answer except to say a post will be forthcoming on the matter. Here is that post.

Mr. Adelstein will deliver a keynote address on “Investing in America’s Wireless Future” at Super Wi-Fi Summit on Wednesday, January 30, at 9 a.m.

It's an App Eat App World

January 17, 2013

Peter Bernstein has a great analysis piece on how the Unilever/Slim-Fast empire is struggling in-part because the company was too slow to come out with an app as well as the fact that other competitors have expanded their offerings to match the company or even take the lead. Personal experience has shown that the majority of my friends and acquaintances are now using apps to track their fitness – running and/or eating via calorie counting.

It’s amazing to me that even a company which profits handsomely from items sold in grocery stores can lose share because it didn’t provide apps on smartphones. This is in contrast to Starbucks who I tweeted about earlier this week – they really think mobile and social are crucial to their future.

Awareness Ads Important but Often Forgotten

January 17, 2013

I'm sitting here at a restaurant called Tengda in Darien, CT a stone's throw from my office just thinking about how I came to know about this restaurant. You see I've eaten at Tengda before - but I didn't know they had a location right by my office. In fact when the weather is warmer I often walk here - its probably just over a mile away from TMC's River Park headquarters.

The point is I found out about this location through one of the daily deal sites - it was likely LivingSocial but perhaps Groupon.

New Bluetooth Tech Lets You Find Anything

January 16, 2013

With the tens of thousands of people roaming around CES its amazing that I ran into contributing writer to TMCnet - Doug Mohney. I actually saw him twice - without any planning. But now that I read one of his pieces from the show regarding tracking devices that will use low-power bluetooth and not run out of battery for a whole year, I have to wonder if he stuck one on me.

According to Doug:

Based in Florida, SSI America has been developing Bluetooth devices for over 12 years for large companies.

Will Revealing Online Identities in China Change Advertising?

January 16, 2013

There is a great debate going on in the analyst community regarding whether Chinese regulations requiring Internet users in China to use their real names will boost revenue for search engine leader Baidu. We often hear that Facebook has more valuable traffic because all the users are known but this misses the point that purchasing intent isn't always known - even if you know who a person is online.

But having search intent which could lead to purchase intent coupled with the real name of a user which can be cross-referenced in CRM systems and demographically analyzed could lead to higher cost per click from advertisers.

In the US and EU there are all sorts of privacy laws prohibiting advertisers and other companies from following you too closely.

Tehrani's Best of CES 2013

January 16, 2013

I Want Xbox IllumiRoom Now!

January 16, 2013

Microsoft really differentiated itself with Kinect and now it's touting IllumiRoomn as the next step in immersive gaming. The idea is images will be projected in your room beyond the display - allowing for the offline world to merge with the online. The company has showed similar demos before - at an ITEXPO some years back the company showed a video on the keynote stage of a desk where a screen was projected and interacted with items on the surface like a coffee cup.

The same technology was on display this past week at CES actually - just not from Redmond.



Is IllumiRoom a product we will see in the future or just a gimmick with a short shelf life? I am not sure.





See Blackberry 10 in Action on the Z10

January 16, 2013

ITEXPO: Meet the One Man Who FIRED Steve Jobs

January 15, 2013

ITEXPO in Miami, FL takes place in about two weeks and it is going to be awesome. I will be covering the show in this space and wanted to start off by saying how excited I am that John Sculley will be part of the show – keynoting StartupCamp7 – one of the most exciting events at the conference. You can learn more about the situation between Jobs and Sculley in Forbes and on Tom Keating’s blog.

It’s worth noting that there is controversy as to whether Jobs was fired or demoted but whatever specifically happened is not as important as the fact that the incident started a cascade of events which changed music, entertainment, computing and mobility forever.

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