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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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NextPrinciples Looks to Simplify Social Customer Interactions

April 10, 2013

Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company called NextPrinciples is looking to simplify the complexity of integrating social into your company with its Insight-To-Action Platform.

When I asked Ted Sapountzis Head of Marketing & Product Management with the company what pains they eliminate for customers he told me his company provides them with a unique platform which integrates analytics, listening, monitoring and engagement together.

IDC: PC Sales Decline Substantially

April 10, 2013

According to IDC, PC sales are in a tailspin with 76.3 million units sold in the first quarter of 2013. This number represents a decline of 13.9% compared to the forecast decline of 7.7%. These are the worst numbers since IDC started tracking in 1994 and it is the fourth quarter of year-on-year shipment declines.

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Hyperlapse Takes Street View to Next Level

April 9, 2013

The most fascinating demo I have seen today which seems to have no immediate use is Hyperlapse – a service which works with Google Street View to generate movies based on coordinates you enter on a map by dragging and dropping pins. To be fair, the service does allow the user to become familiar with a road or course before traversing it. It is more useful for this purpose than Google Street View because you don’t have to traverse the map a few frames at a time by hand.



SugarCon 2013 Kicks off this week in NYC

April 8, 2013

Does Bezos' Money Present an Objectivity Problem for Business Insider?

April 8, 2013

I am left wondering if there will be any perceived objectivity issues as a result of the $5M investment by Jeff Bezos in Business Insider. Like Jeff, I am a big fan of Business Insider… Henry Blodget and his team do great work.

I also can’t help but wonder how the coverage on the site may potentially change. Will we see as many stories critical of Amazon?

Has the SEC killed the Press Release?

April 4, 2013

Has the SEC just signed the death warrant for the press release market? Possibly. Standard operating procedure today is to distribute press releases through established services like Business Wire and PR Newswire but thanks to the SEC, you can post your news on social sites – as long as users are told where to look.

Windows 8 Relegated to Budget Status?

April 4, 2013

Microsoft seems to make an OS you HAVE to buy while Apple makes an OS you WANT to buy



The Microsoft Store has good news for people waiting to pick up a new Windows 8 machine… Lower prices on relatively new hardware. Interestingly, only a few specific models saw their prices decreased. Some believe it has to do with specific  models which didn’t sell well while others think the challenge is Windows 8 itself.

Content Marketing: It Works for Obama and Your Company

April 2, 2013

How content marketing kept President Obama in office despite a challenging economy

To the tens of millions of people who didn’t vote for president Obama in the 2012 election, his reelection came as a surprise. After the historic Tea Party victory in 2010 and record-high unemployment, legions of political opponents could not believe President Obama was reelected.

Whatever your political views, you must concede the Obama White House does an amazing job controlling the content which the public consumes about it.

A recent article by Nancy Benac of ABC News delves into the issue more thoroughly describing the Obama Image Machine as:

Serving up a stream of words, images and videos that invariably cast the president as commanding, compassionate and on the ball.

Chorus.im Reduces IM Islands with HTML5

April 2, 2013

With the billions of messages sent each year it is tough to come to the conclusion that messaging is broken but it is. If I send an SMS from a cell phone for example it typically goes to another cell phone. Lets say I am on a PC and want to communicate via SMS - I can use an email gateway but I would have to know which carrier first before I choose a gateway. For example Vodafone in western Japan uses the following gateway address: number@n.vodafone.ne.jp while Vodafone in Okinawa uses the following slightly different address: number@q.vodafone.ne.jp.

Video: How Nanobots or Nanites Could Work

April 1, 2013

For Star Trek fans who have grown up seeing fictional nanites solving a variety of problems in the human body and beyond, this has to be a very exciting month. Researchers from the Sheffield Centre for Robotics programmed a group of 40 small robots which could organize themselves into a group and work together to solve simple tasks. The robots here are fairly simple – they can move in any direction and are a few inches in diameter. Even their intelligence is rudimentary.

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