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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IBM, Mitel, Wearable Tech round out Latest ITEXPO News

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are...

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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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How M2M, Telematics & GPS Helped Catch the Boston Bombers

May 3, 2013

The Boston bombers stole a Mercedes Benz equipped with mbrace2 the m2m/telematics system allowing a user or law enforcement to track the vehicle. While typically the system is useful for users who want to remotely unlock or lock their car door, it can also be used for synchronizing PC mapping apps with the car, allowing you to send a location and directions to your car. This is useful for people who don't want to enter an address into the GPS once in the vehicle.

The carjacking victim alerted police to the fact that the car had mbrace2 and at this point law enforcement tracked the car and was able to end the chase shortly thereafter. There is no telling what would have happened if a brand of car without such technology had been stolen.

Read more at Extreme Tech.







Does Wearable Tech Make You a Jerk

May 2, 2013

To the fashionable, the latest technology innovations have typically been frowned upon. Wearing a bluetooth headset is more accepted than ever but still has a stigma in certain social circles. Apple is an example of a company that understood and embraced this challenge and at one time had the highest valuation of any publicly traded company as a result. This also explains why the iPhone 5 doesn't look out of place next to an expensive watch.

In fact, smartphones are status symbols today and feature phones tell others you aren't with it or are cheap.

Google is not Apple but they have certainly learned a lot from Cupertino and applied much of it to Google Glass.



GENBAND Perspectives 2013 Live Blog

April 30, 2013

Check out What's on Tap for the GENBAND Perspectives Summit? by TMCnet's Rich Steeves

See me live at 2:00 pm today here at GENBAND Perspectives 2013 where I speak on a panel "Harnessing the Power of Social Networking" in the Grand Cypress Ballroom here at the Hyatt Regecy Grand Cypress.










I am in Orlando for GENBAND Perspectives 2013 and the show is about to begin. last night there was a poolside reception which was rained out - but the venue was able to move about 1,000 people quickly indoors where the reception continued without a hitch. OK, a few of us had some wet clothes but other than that things have gone well so far.



Drummers kick off event



GENBAND Chairman David Walsh takes the stage. "Digital life is interactive.








AT&T: From Dumb Pipe to Security and Home Automation

April 26, 2013

There has been talk within the telecom industry for many years regarding whether communications service providers would eventually just become providers of dumb pipes or provide added value they can charge for. The move to IMS in-part was supposed to allow these companies to add more apps and services to their offerings, allowing them to generate more revenue.

When Apple opened up its iPhone platform, hundreds of thousands of apps began to do many of the things telcos would have liked to provide. Moreover, many functions which telcos used to charge for like SMS were given away for free from the likes of WhatsApp and Facebook.

How a Call Center Translation Service Went Mainstream

April 24, 2013

Virtually everything in our lives has gotten more expensive over the years such as housing, cars, postage stamps, food and energy and yet telecommunications and broadband service costs continue to plummet. This state of affairs is in-part due to Moore’s Law and a side benefit of the declining connectivity costs has been bringing the world closer together. In the nineties you could bankrupt yourself quite easily if you direct-dialed from one country to another yet today IP communications has lowered the price of such calls to zero or a few pennies a minute depending on your location and device.

In 1982 a company called LanguageLine Solutions was founded to focus on helping translate conversations via telephone and since then, the company has grown to 6,000 interpreters who speak 98.6% of the 6,809 languages spoken in the world today.

On Screen Size, Apple is From Mars, Samsung from Venus

April 24, 2013

For many years now I have waxed poetic about the need for Apple to create a large screen phone. With the latest iteration of the iPhone, the “5” they decided to elongate the device but not make it wider. To me, this mistake is the worst that Apple has made since ignoring the market for seven-inch tablets and then playing catch-up with the iPad mini.

At first, when asked about larger screen phones, Apple said that they didn’t fit in the hand.

Google's Deep Learning Systems

April 24, 2013

Is The Media Tweeting Away its Profits?

April 16, 2013

I’d like to start by saying my heart goes out to the victims of the horrific Boston Marathon and their families. Having said that I read with interest that The New York Times, Boston Globe and Wall Street Journal took down their paywalls during this crisis and moreover many reporters were reporting on Twitter without linking to any content on their sites.

The challenge paid and many other media outlets face is obvious… They need to master social media while also getting readers to pay for their news and/or visit their websites for more information.

Of course there is the ability to give away a great deal of free content on Twitter and other social sites in order to get many followers who can be then directed to special subscription offers.

Momentum Continues in WebRTC Space

April 12, 2013

Last year, TMC and its partners launched the first WebRTC conference in the world and the market reacted enthusiastically with a sold out exhibit hall and a standing room only crowd. I tell you this because I haven’t seen so much interest in a new technology in over a decade. It reminds me of the early days of VoIP and SIP and the Internet all rolled up in one.

That Sound You Heard Was The Hard Drive Market Crumbling

April 12, 2013

Flash memory has already made major inroads in data centers and on Macs and PCs – augmenting hard disks by prefetching and caching data. Flash memory is not perfect but it is getting better as error correction systems have improved and prices have decreased over time. Hard disks too have improved but are hampered by physics – remember, we are talking spinning patters here.

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