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News Tidbits Part 2923

A lot of lit tidbits popping up. If you follow me on twitter, then you may have seen some of this...

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The Business Case for IP Transformation: Realizing The Benefits

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Significant investments require significant returns. How do companies ensure their benefits are measured, tracked and realized during IP Transformation Programs? 

Success Is Not Guaranteed

Think about the hardest project you have ever delivered. Just think back… that one ‘special project’, the one that spiraled out of control, the one where the requirements kept changing, the one where the objectives kept moving, the one project that would not de-scope, where the tsunami of work was towering over the team, and impossible deadlines were looming. Yes, that one.

Most of us have experienced THAT project. And we probably sat with our colleagues, asking ourselves how a project under such pressure could even exist. Why would the sponsors not revise the scope, refocus the team, or even reinvest the budget elsewhere?

We all know that technical projects can go awry. IT, Networking and Engineering projects – famously 50% overrun on budget, and many are cancelled altogether.

So, what are the figures for complex Transformation Programs?  For Programs where IT, Network, Operations and Engineering are undergoing change simultaneously. With an objective eye, it’s easy to question how any of them actually deliver results. But indeed they do.

But, how, and what can we measure to be certain we are achieving the desired results?

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WebRTC Customer Service Benefits Retailers and Shoppers - Video Demo

"If you're shopping and need information about a specific product, and you can't find a salesperson around, scan the bar code [of...

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Buck the Trend Be Cool at Convergence India and ITEXPO East January 2016

Investors, entrepreneurs, inventors, early adopters and evangelists want to be a part of every best thing, and much of that is coming...

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What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

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iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

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ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

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Vocalocity is Growing Quickly: Here's Why

September 25, 2013

Recently, customers, vendors and competitors have been talking about Vocalocity - as one of the fastest-growing cloud-based communications companies. In fact just a month ago Syngergy Research produced a report detailing how fast the cloud UC market is growing and mentioned Vocalocity is growing must faster than the market at at 45% while the market grew at 22%. This puts the company just behind 8x8 and Shoretel - which acquired M5 Networks to get into the cloud space in terms of market size.

An article from Steve Anderson on a TMCnet sister-site explains some of the reasons for the growth:

The channel partner program offers a campaign syndication tool that gives resellers options in terms of collateral and promotions so that the individual resellers get some choices in what can be offered.

Overture: Enabling Carriers to Compete Today

September 25, 2013

Communications service providers are facing unprecedented opportunity and threats and if the OTT threat wasn't a big enough challenge, its worth pointing out AT&T recently lost its bid to supply broadband to Starbucks to Google of all companies. Who would have thought this could even happen a mere five years ago?

I had a discussion about the pace of change in the CSP market with Mark Durrett of Overture and he went over many of the ways his company is helping carriers deal with the transition. The company is doing this through their Ensemble OSA product which is an open-architecture for software-defined services allowing service creation, activation and assurance by bringing many of the benefits of cloud computing to the metro edge.

Compass EOS and The Optical Approach to Core Routing

September 25, 2013

As core routers have to handle ever-faster data rates the high-speed connections suffer from a variety of problems as a result of challeenges which have to be overcome in inter-chip communications. Signal integrity becomes a problem over copper lines connecting ASICs as circut AC characteristics begin to dominate the impedance, inductance and conductance of the line and in-turn distort the signal. One way to mitigate these challenges is to utilize decision feedback equalization which consumes large amounts of power. Moreover, crosstalk has to be dealt with as electrical circuit speeds have reached the limits where traditional technology can overcome these effects.

Qwilt Speeds Video Downloads Worldwide

September 24, 2013

There are few constants in the world of technology - one of them has to be that there will never be enough bandwidth... Your connection can never keep up with the growing need of enterprises and consumers. Binge viewing especially has become a plague for carriers who are seeing their costs increase exponentially.

Enter Qwilt, the company that functions as a a virtual CDN-enabler for the last-mile through the use of appliances which run on COTS hardware and sit in the carrier network assisiting in caching in the important area between the core to aggregation to the edge to home.

Neustar Enables CSPS to Speed Their Carrier Ethernet Offerings

September 24, 2013

Neustar is one of the most amazing companies in the world of technology and telecom because they are involved in so many spaces and are responsible for allowing much of what we rely on to function correctly. In a recent conversation with Gary Zimmerman the head of marketing communications segment, he explained how Neustar is evolving into a an analytics company with its purchase of TARGUSinfo and others. Neustar is involved in short codes, SMS, Caller ID, LNP and more - they call themselves the neutral provider of real-time information and analytics to the communications services, financial services, retail, media and advertising sectors... Wow!

Optelian Lowers Packet Optical Service Roll Out Costs

September 24, 2013

SDN is a wonderful technology for networking but its a few layers up from packet optical service meaning you can't take advanatage of the latest in software defined networking innovation. In a conversation with Brian Pratt of Optelian, I had a chance to discuss how his company is trying to bring some of the best concepts in the SDN world to the packet optical world.

One of the main benefits of allowing software to manage the rollout and provisioning of packet optical service is you need less Ethernet engineers and WDM experts to deal with configuration and provisioning. The company sees this new world as being embodied by the concept of service-driven networking, a term which has the exact same acronym as software defined networking - on purpose.

H2O Overgroup Speeds Telecom Carriers

September 24, 2013

As tier 2 and 3 carrriers have started to face more competition from cable and larger SIP trunking providers, they have had to look to new markets in order to grow revenue. The challenge with this strategy is dealing with billing and management of a slew of new competitive services. Enter H2O Overgroup, a company helping these carriers with billing and backoffice operations. Evan Rice (pictured) the company's VP of Sales & Marketing spent some time explaining how the market is evolving, causing his company's customers to grow into numerous markets.

A Business Lesson that Cost Investors More than $500 million

September 21, 2013

Apple has such a halo around it that when the head of it's retail stores left the company to head up J.C. Penney, many people thought it was an amazing move and would result in the retailer of low-cost merchandise becoming more like one of the most storied tech companies of our lifetimes.

I certainly expressed skepticism about this happening - Ron Johnson's vision was to stop having sales (product markdowns) at the store and building stores within stores and bringing in more high-end merchandise.

About a decade ago an electronics store located in the northeast of the US called The Whiz was closed down. Cablevision had bought the store a few years earlier and the marriage made sense as the cable company was able to attract large amounts of people into its stores because they needed to get their cable boxes repaired or upgraded.

16 iOS 7 Changes to Know About

September 18, 2013

iOS 7 is a radical departure from the previous version of the OS – it is cooler and hipper and really makes your iOS device seem new. Then again, sometimes the familiar is best and change isn’t that good – especially when you are looking for something and don’t know where it went.

Speaking of which, here is a list of changes in iOS7 to know about.

  1. Downloading iOS 7 was perhaps the worst download experience some of you have ever faced. I downloaded it over 30 times on two devices before I could upgrade them.

Cyara Helps Banks Improve Service Levels

September 16, 2013

One of the challenges call center managers have is testing their systems when deploying new solutions or modifying existing ones. As the most crucial link to many customer interactions, the contact center can play a pivotal role in keeping customers happy, continuing to recommend a company and keeping them coming back for more.

To learn more, I sat down with Lynn Evans who is an independent systems engineer deploying call center solutions. In the past she has worked for banks such as Franklin Templeton Investments and Wells Fargo.

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