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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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7 Areas of Microsoft Focus Post-Ballmer

August 23, 2013

Steve Ballmer has just announced he will be stepping down from Microsoft in the next twelve months and for his many critics, this is triumphant news. The happiest critic will likely be the author of the Mini-Microsoft blog I first reported on in 2005. The author, a Microsoft Employee was never a fan of the management and in a post today outlined the challenges regarding the timing of this announcement – it follows a restructuring which may have to be restructured yet again under another CEO. Moreover he goes on to suggest the next leader actually have programming experience.

Global Capacity: Enabling the Virtual Network Operator

August 22, 2013

On a recent trip to Global Capacity I got to see how the company provides automation-based network service platforms to system integrators and carriers who are typically of the tier-two variety. Over half-a-million quotes a month are provided by the company through an API or portal. Let’s say you are a carrier in rural Texas, Global Capacity can work with you and let you know how your rates compare to others in the markets you serve. In other words, you may be the lowest cost carrier in 10 cities but there may be eight other ones where you are not price-competitive.

ITEXPO West Las Vegas 2013 Update

August 22, 2013

Here is some ITEXPO West 2013 Las Vegas info my marketing team sent out earlier today... I thought it nicely summed up some of the happenings at the show next week. Here is the show directory for more.

            WIN A NEW JEEP -- #SEETHEWOZ @ITEXPO

August 26 - 29, 2013
Mandalay Bay / Las Vegas, Nevada
ITEXPO / @ITEXPO / #ITEXPO
#SEETHEWOZ @ITEXPO


   

 

GET THE ANSWERS YOU NEED AT CASE STUDY U!




Live-Streaming as Wearable Tech Killer App

August 22, 2013

When asked about the future of wearable tech and whether the market can truly evolve from under one billion dollars to fifty billion in a few years I point people to two trends which we can’t escape.

Miniaturization is unstoppable – the smartphone today is the supercomputer of a decade or so ago. Simply stated – even though battery technology isn’t evolving as fast as we would like, everything else is.

Although physics seems to be limiting battery performance, it doesn't mean the technology isn't advancing, Steve Grady from Cymbet has more



Jennifer Darmour talks about the growth of the Wearable Tech market at Wearable Tech Expo in New York

Five-ten years ago, did people think they would be watching movies on a device which fits in their pocket? Probably not.







Snom Riding Lync Wave to Success

August 19, 2013

In a recent meeting with Snom’s Mike Storella in the company’s office in Massachusetts, I had a chance to learn how the company is riding the Microsoft Lync wave to success. One of the early differentiators they touted was Lync phones which allowed multiple lines – an essential feature for many, including executives who don’t answer their own phones.

This early flexibly caught the attention of Microsoft – not to mention a number of Fortune class companies who needed such features.

Mike touted other features as well like the company being first to allow device-based music-on-hold for Lync as well as being first to qualify a device for the Microsoft Lync 2013 compatible devices program.

Healthy Private Sector Key to Private Sector Jobs

August 19, 2013

There is a fascinating battle taking place in many countries between how best to grow private-sector employment. Shockingly some of the politicians who are cited by the media for their incredible intelligence imply that inequality in wages can be fixed by increasing taxes on the companies and people who are using their income to grow, invest in and start businesses.

Moreover, there are complaints surfacing in areas of tech wealth like San Francisco because wealthy people who have limited time, pay top dollar for homes which ease their commutes. This has driven the prices up in such places which in-turn has increased resentment of tech workers. I touched on this last week when I explained how tech wealth actually helps society - it doesn't hurt it.

The fact that a single person could make a statement about how society should buy less iPods and instead spend this money on helping the poor shows that there seems to be a lack of awareness of how capitalism has lifted more people out of poverty than any other system ever created.



Why Apple Should not Produce Low-Cost Phones

August 19, 2013

Speculation and rumor will tell you that next month Apple is set to introduce a low-cost phone. Some will argue this makes sense since Apple is competing in a field with other companies such as Samsung and HTC which produce devices across many price points. The question worth asking however is whether this strategy is logical in the long-run. After all, aren’t mobile devices the natural evolution of PCs and laptops and hasn’t Apple learned that to be successful in those markets, you want to stay as far away as you can from being seen as a low-cost, commodity electronics producer?

Jobs Movie Inaccurate Say Steve Wozniak and John Sculley

August 16, 2013

By now everyone knows there is a movie called Jobs which celebrates the life of Steve Jobs and tries to recreate the events which surround the tech legend’s life. Of course whenever such an ambitious project is undertaken, the challenge you have is getting agreement on what happened and just as importantly trying to get everyone involved in the happenings to work collaboratively.

It is apparent this movie faced some challenges in both regards. For example, Ashton Kutcher who plays a pretty convincing Steve Jobs complained recently that Apple cofounder Steve Wozniak aka “The Woz” is being paid by another company to support a different Steve Jobs film.

Steve Wozniak

Why Google is Getting Hammered on Twitter for being Evil

August 16, 2013

Google is being called out by Microsoft for being "evil" and pursuing anti-competitive practices

Last May Google blocked a Microsoft YouTube app from running on its mobile platform Windows Phone causing Microsoft to rewrite it to Google’s specifications. This week the app was blocked once again and Microsoft’s David Howard explains why in a letter titled The limits of Google’s openness.

Howard explains that his company’s goal is to satisfy customers:

We know that this has been frustrating, to say the least, for our customers. We have always had one goal: to provide our users a YouTube experience on Windows Phone that’s on par with the YouTube experience available to Android and iPhone users.

Despite Complaints, Tech Wealth Helps Society

August 14, 2013

The pace of entrepreneurial activity fueled by tech wealth isn’t slowing down… In fact it is accelerating at dare I say “Internet speed.” Just last week I discussed how Tech Leaders Brin, Zuckerberg and Bezos are changing everything as the seek to revolutionize newspapers, immigration and meat production.

The Financial Times seems to agree as they just published a piece yesterday which discusses many of the same issues I brought up with the addition of Elon Musk’s Hyperloop and asteroid mining.

The FT correctly discusses the pervasive pessimism about the lack of investment from just a few years back from people like PayPal’s Peter Thiel as well as Tyler Cowen.

Here is a salient excerpt:

The upshot, according to supporters of this billionaire-fuelled quest for the next big technological breakthroughs, will be an age of discovery that creates the industries of the future: private space exploration, new forms of transport, robotics, new medicines and advanced materials.

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