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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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Mosquito Magnet Cleared my Mosquitos

August 13, 2013

My yard has always been quite buggy. This past weekend however I went outside and didn’t see or more importantly feel a single biting insect after being outside at dusk for about ninety minutes. Since we had a very wet spring, the mosquito population in May and June was absolutely tremendous – I didn’t even want to go outside without liberal amounts of spray which is harmful to humans.

The good news is I can actually see where all these biting critters went… Into a net in my Mosquito Magnet Executive.

MightyHive Achieves Contact Center and Web Ad Integration

August 12, 2013

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can now drive demand through another channel, online. To drive brand and business equity today, marketers must leverage consumer insights to create seamless experiences across channels where each interaction, regardless of channel, is relevant and consistent to lead consumers along the path to purchase.

In the late nineties it was fashionable to say the web would kill the contact center as people would no longer need to speak on the phone when purchasing.

The Apple Board is Complaining About Apple's Lack of Innovation

August 9, 2013

Apple, We Need a Larger iPhone as I have asked for since 2010



It’s getting to be laughable – the phone choices in the Android camp are literally becoming infinite from Samsung alone – let alone when you throw in Google, HTC and others. Apple popularized the mouse, the GUI, fonts, desktop publishing and so many things yet they eventually got killed in the late eighties and nineties because of the competition and their lack of correct response to it.

In other words the price/performance curve got so out of whack that when PCs became commoditized and Apple lost its software ecosystem advantage, it didn’t make financial sense to buy an Apple product.

In 2010 I predicted this would happen to Apple in the smartphone market when I saw the gloriously huge Motorola Droid X. At the time I said the following (bold added for emphasis):

And this gets us to the headline of this entry...

15 Reasons Why Bitcoins are Better than Gold

August 9, 2013

Technology is literally at the point where it is disrupting almost everything and this week has been a prime example of this trend. On the one hand Google co-founder Sergey Brin was revealed as the investor behind growing synthetic meat in a lab in order to disrupt the cattle business and Elon Musk proved he can disrupt the auto market with his successful launch of Tesla Motors and the recent public acceptance of his company’s vehicles which surpassed analyst estimates.

Can you disrupt a commodity though? After some consideration I would assert you can and this post will explore the top reasons why Bitcoins are better than gold.

Verykool RS90 Vortex Smartphone Review

August 8, 2013

A Solid and Rugged Smartphone Value with an unusual name





How often do you get to take a piece of expensive electronics and treat it like it’s a bowling ball? The answer for me is not that often but that is exactly what I found myself doing with the InfoSonics verykool RS90 Vortex Smartphone. From the moment I received it, I have pummeled it, drowned it, bowled with it and literally dropped it on every surface I could find.

Ruling Clears Way for Bitcoin Regulation

August 8, 2013


All it took was one bad actor… BTCST was a Bitcoin-based hedge fund savings & trust which turns out to be more Ponzi scheme than investment vehicle. Investors collectively lost 263,104 Bitcoin in principal, that is $1,834,303 based on the daily average price of Bitcoin when they purchased their BTCST investments, or in excess of $23 million based on currently available Bitcoin exchange rates. The founder of the fund Trendon Shavers was formally charged by the SEC in 2012 but Shavers fought back by saying Bitcoin is not money so it isn’t subject to Federal Securities Laws.

It turns out Judge Amos Mazzant disagrees and in a statement mentions that Shavers used Bitcoins to pay his living expenses and moreover explains that even though Bitcoins aren’t accepted everywhere, they can be converted to other forms of currency.

Comverse ONE Helps CSPs Monetize Digital Services

August 7, 2013


In March I detailed how Comverse Share is helping carriers integrate the best of social networking with their carrier offerings allowing a CSP to communicate with customers in an environment where they are spending more of their time. The integration of social into the typical service provider business model means carriers can use information from these networks to provide their customers offers on specific products and services. For example a sports fan could get an offer on a package which offers football video streaming.

In the above interview I spoke with Alice Bartram and last week I followed up with her and Mike Huffman in their Mass based headquarters to report on the latest offerings coming from her company.

Tech Leaders Brin, Zuckerberg and Bezos are Changing Everything

August 6, 2013

In the last few years there has been an incredible display of tech leaders transcending the status quo and jumping into new markets with both feet. Sometimes they do this with financing alone and other times they exert elbow grease.

Google is a great example of a company that constantly pushes the envelope… They are involved in green energy, self-driving cars and wearable technology – pushing forward in all these areas to create new markets. Amazon showed the world the power of ecommerce but also of cloud computing where they not only were responsible for pushing this market into the mainstream but also for reducing prices so quickly that some competitors are scrambling to stay in the game.

Axis Communications Uses APIs and Low-Light Tech to Differentiate

August 5, 2013

One constant in business has been the ecosystem can be more important than the product. As an example, if a person is considering attending a conference, they typically look at the speakers and exhibitors to see if there is a fit before booking their trip. In other cases they will look to see who else is attending before they decide to pull the trigger. Over the last few decades a number of tech companies did their best to attract developers to their platforms to build their ecosystems.

Jetman: A Rocket Powered Human Can Fly

August 5, 2013

Iron Man fans everywhere rejoice as it is now possible to fly with rocket power and a wing strapped to your back. Yves Jetman Rossy is responsible for making the flying suit which avoids bumpy landings because it uses a parachute.

The extreme sports enthusiast has flown across the English Channel and some years back tried to cross the Strait of Gibraltar from Morocco to Spain.

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