Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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On Aereo, Supreme Court Needs to Get with the Cloud

July 2, 2014

There are some good thoughts from Carl Ford on the Supreme Court Aereo ruling which says the company cannot transmit content freely received over public airwaves over the internet while also providing a DVR service and charging customers. Carl argues that the Supreme Court lost track of the public good regarding this case but I would argue that that is not the job of the court. Instead, I would make the point that if I were to come to your house and install a digital TV antenna, DVR and Slingbox I would effectively be giving you what Aereo does. If I were to charge monthly for the equipment, would this not be providing the same service Aero does?

A Truly Positive Truphone Experience

July 1, 2014

Recently I had a chance to give Truphone a weeklong test drive in Europe. The company sent me a new iPhone 5s and a HUAWEI MiFi E5776s-32. When I landed in France the iPhone worked perfectly but the MiFi did not. I called customer service by dialing 707 on a Sunday morning.

Surprise! Microsoft Surface Pro 3 Not Airplane Friendly

July 1, 2014

Whether you think the Surface Pro 3 is a good product or not depends a great deal on the applications you plan on using and the specific needs you have. It is better than an iPad and a MacBook Air in many ways and also worse. While I have had about a week to use the device I have found it is a lot more productivity-inducing than an iPad Air if you get tremendous volumes of email like I do. Specifically, Outlook 2013 is a much better interface than the email client on an iPad.

Everything We Know About Disruption is Wrong

June 18, 2014

People in the tech space generally accept the Innovator's Dilemma written by Clayton M. Christensen as fact - companies need to either disrupt or be disrupted. Jill Lepore writing for the New Yorker Magazine questions much of what is "accepted wisdom" or as Al Gore might call it, "settled science" in a well-researched and written piece debunking much of what techies have believed for decades.

Lepore's argument is that the book uses handpicked case studies which aren't necesarily cut and dry in terms of their outcomes. Moreover, the innovators aren't always more successful than the incumbents as you can see from this passage below:

In fact, Seagate Technology was not felled by disruption.

Jibe Mobile Bringing Carriers to the WebRTC Cloud

June 18, 2014

The cloud computing revolution hasn’t been lost on carriers who are looking for less expensive and more flexible ways to serve their customers. Moreover feature velocity is a challenge – otherwise explained as the ability to rapidly add new and innovative features in a low-cos manner. Jibe Mobile is a Silicon Valley company helping carriers become competitive in this new paradigm according to the company.

In October of 2013 they sold a full RCS suite to Sprint – and their software is preloaded on all the Android phones they sell.

AudioCodes: A Solid WebRTC Money-Making Story

June 17, 2014

Alan Percy had a challenge... The Senior Director of Marketing at AudioCodes saw the promise of WebRTC three years ago... And he saw how disruptive it could be for his company which provides communications equipment for enterprises and communications service providers. He approached his engineers and told them they need to start thinking seriously about this new standard.

Charge in Style with Nomad

June 17, 2014

Some time back I wrote about Nomad cables - particularly the small thin Lightning adapter that fits in a wallet. Its the ideal was to ensure you never run out of power - as long as there is a USB plug nearby, you can always top off your device. Now the company has a new clip device which can attach to your backpack, laptop bag or anything else - to again, ensure you are always powered. The iPhone 5s doesn't last a whole day if you actually use it meaning power users are foreced to add a bulky case or top off frequently.

WebRTC Expo 2014 Atlanta Live Blog

June 17, 2014

Updated June 19, 2014 6:30 pm EST

The webifications of communications is transformational and at its core its WebRTC says Phil Edholm as he kicks off WebRTC Expo in Atlanta at the Cobb Galleria. He says that WebRTC is the next wave of communications. He went through a number of waves - in tech and telecom. He pointed out that the Web needed time ot take off as infrastructure was built.

Dialogic Leading the way in WebRTC Deployments

June 16, 2014

Dialogic announced today they are involved in over 90 WebRTC engagements among telcos, enterprises, contact centers, cloud and Web companies, and public institution. Some of the details are as follows:

  • Communications service providers (CSPs) demand WebRTC. 74% of engagements have a CSP focus or relate in some way to communications service.
  • Existing IP communications networks must be extended. 67% need to connect existing networks with WebRTC where PowerMedia XMS provides media interworking.
  • WebRTC is a global phenomenon.

Alcatel-Lucent: NFV Can be More Secure than Legacy

June 16, 2014

As NFV and SDN usher in a new era of software telcos, there are just so many pieces which have to be put into place to enable solutions from disparate vendors to interoperate smoothly. Moreover, carriers are always looking for one throat to choke and NFV really opens up the carrier network is so many new ways that determining who is responsible for issues is more difficult.

Security has always been a major focus for operators. Indeed, when their networks were proprietary and thought to be bulletproof, it was determined a simple whistle distributed in a box of Captain Crunch cereal could give access to hackers.

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