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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Stoke GameChanger Improves Stadium Broadband Delivery

February 25, 2013

Dan McBride VP Marketing Stoke

 

Mobile and WiFi gateway solution provider Stoke recently launched at Mobile World Congress 2013 a new solution which is targeted at improving the customer experience at stadiums and metropolitan areas. The company's GameChanger solution in partnership with SOLiD Technologies brings together management, WiFi and fiber installation.

The idea is to allow a stadium to be WiFi and carrier agnostic meaning in a perfect world every customer will be able to come to a stadium and have coverage from their own provider.

Volubill Updates Charging and Policy Solutions at MWC2013

February 25, 2013

Volubill the "converged charging and policy" company brought their solutions up to date at Mobile World Congress 2013 with the introduction of 4G LTE solutions. One of the interesting differentiators the company provides is allowing carriers to personalize virtually anything. For example, customer Orange Madagascar recently launched 18 new packages and will soon launch another 14. Each took 15 minutes to configure, test and deploy.

AMDOCS Allows Carrier Self-Service at MWC2013

February 25, 2013

The big news from AMDOCS at Mobile World Congress 2013 was a suite of solutions dubbed CES 9 which the company internally calls the "Wow release." The company says it has seamlessly connected its customer management, billing, OSS, CRM and network controller solutions allowing customers for the first time to see connect their experience from the device down to the network.

You have heard me go on about the age of acceleration and apparently carriers feel the pressure of providing things faster as well. One of the biggest advances in this new solution will allow carriers to let their customers take advantage of self-service on the devices they use. For example, a tablet user will be able to upgrade their data account without having to call into a customer service representative or CSR. The company believes the release will actually allow 80% common transactions to be completed without a call center call-in.

 

Company representative Rebecca Prudhomme pictured above explained that the industry is adopting a new metric regarding customer satisfaction which gauges a customer's willingness to recommend a service to friends or family.

Sony Xperia Tablet Z Impossibly Light

February 25, 2013

Broadcom Has Low-Power GPS Geofencing News and More at MWC2013

February 25, 2013

Broadcom made some big noise here at MWC with the launch of its 47521 GPS chip which is a  follow-on to the 4752 they announced at the show last year. This new silicon-software solution allows real-geofencing due to its reduced power consumption which the company said was cut by a factor of 60!  I say "real" - because currently geofencing drains battery so much, users have to turn it off.

While I naturally thought asset-tracking/M2M was the major market for the company, Donald Fuchs Director of Business Development for the Mobile and Wireless Group says this market is a "rounding error" compared to the size of the wireless space. His thoughts as well as those of Monika Gupta from Broadcom are that social networkingand mobile marketing are the main areas for such a technology.

Oracle Not Shy at MWC

February 25, 2013

Alcatel-Lucent Pushes Tagline at MWC

February 25, 2013

Made it to Mobile World Congress MWC2013

February 25, 2013

Steve Wozniak to Keynote ITEXPO Las Vegas

February 22, 2013



We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas, Thursday, August 29 at 10am. After the amazing keynote of John Sculley, past Apple CEO weeks back at this event* in Miami (video below), we thought the only way to even come close to finding someone of a similar caliber was to present the cofounder of Apple to our beloved ITEXPO community!





After all, how often do you get to hear from the person who helped revolutionize the personal computer industry by inventing the Apple I and Apple II computers?

The Woz has intricate knowledge of both communications and computing and as today’s mobility solutions have brought these markets together, his presence as a featured speaker means attendees at the show will hear from one of the most-focused visionaries available anywhere. Moreover, his topic which is the past, present and future of technology and entrepreneurship are sure to resonate

Registration is open now.

WebRTC Advisory Board Announced

February 20, 2013

One of the more exciting bits of news this week has to do with TMC and partners choosing the Inaugural WebRTC advisory board. After the huge success of the first WebRTC World show in Santa Clara, California, we wanted to make sure we worked with the absolute top minds in the communications, technology and WebRTC fields to ensure our conferences have the best content possible.

The next show takes place June 25-27, 2013 in Atlanta, GA. Here is a list of the new board members with Twitter handles for easy-following purposes.

Update: Jim Donovan's correct Twitter handle is now listed below.





Name/Company Member Handle Company Handle Jim Donovan
Acme Packet @jdrtc @Acme_Packet Tsahi Levent-Levi
Amdocs @tsahil @Amdocs Alan Johnston
Avaya @alanbjohnston @Avaya Chris McGugan
Avaya @cmcgugan @Avaya Arnaud Budkiewicz
Bistri @arnaudbud @Bistri Cullen Jennings
Cisco @cfluffy @CiscoSystems Steven Sokol
Digium @ssokol @digium David Duffett
Asterisk @dduffett ‏ @asteriskpbx Dean Bubley
Distruptive Analysis @disruptivedean @DApremium Geoff Hollingworth
Ericsson @geoffworth @ericsson Craig Walker
Fierspotter Labs @cwalker123 N/A Jan Linden
Google @jtlinden @google Justin Uberti
Google @juberti @google Stephen Brown
Mitel @mitelcloudchief @mitel Boris Selitser
Oracle N/A @Oracle Joe Burton
Plantronics @JoeBurtonCTO @Plantronics Goncalo Morais
Siemens @gnclmorais @SiemensEnt Mohan Palat
Sonus @mpalat @sonusnet Mark Weidick
TenHands @markweidick @TenHandsInc David Jodoin
ThruPoint @david_jodoin @Thrupoint Dan Burnett
Voxeo @voxeodanburnett @voxeo Alexey Aylarov
Zingaya @aylarov @Zingaya_Service





















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