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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Sponsored Data Charging - Disrupting the Mobile Industry

By: Barbara Sampson, Senior Marketing Manager, Alcatel-Lucent

New Service Provider Revenue Monetization Model

Just as LTE has evolved to be the predominant technology for mobile broadband providers -- generating an average data volume per user of 168% higher than 3G data – so must the traditional charging model change. One charging model growing in popularity is Sponsored Data Charging. 

Sponsored Data Charging enables mobile subscribers to view, stream, and benefit from sponsored content and use applications over the mobile service provider’s network without that data usage coming out of their monthly plan. The data charges that a subscriber would pay for the sponsored content are paid instead by the third-party provider owning the content. Even more importantly, a subscriber can test out certain sponsored applications and features for a short time to determine whether to subscribe, without impacting monthly data-plan limits.

Not only is Sponsored Data Charging built for massive broadband usage from all kinds of connected devices, it also can support emerging technologies such as VoLTE and NFV. Key target industries include advertising, retail, media, entertainment, healthcare, and financial services.

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Wearable Tech to Grow Even Faster than 40% a Year?

May 9, 2013

If you had a chance to listen to my radio interview with IMI TechTalk you know I believe the analytics behinds wearable computing will be a huge business. As sensors and cameras become part of our wardrobe, there will be billions of new data gathering devices connected to the cloud.

Companies like Facebook and Google will want to soak up as much of this data as possible and use it to generate revenue through a variety of services.

At a certain point, many of us will have sensors on our bodies - perhaps as part of our smarphones which measure our pulse and body temperature in real time. Using analytics we can use this data to determine the epicenter of a variety of incidents. For example, one imagines heart rates will increase in unison when there is roaring thunder, tsunami or earthquake.

Moreover, this data can be used to determine the spread of the flu or a pandemic based upon the increasing temperature of a population.

In addition there could be early heart attack symptoms we can determine from this wealth of sensory information which means lives can be saved...







Metaswitch Clearwater: Game Changing Open Source IMS Initiative

May 8, 2013

The march to a software telco world is progressing nicely

Communications service providers are at war with OTT providers and need to ensure they are able to battle on as level a playing field as possible. There are significant costs associated with running a major telco and hardware infrastructure certainly ranks high among them. Sure, OTT providers like Skype and WhatsApp have infrastructure costs as well but they often leverage standard servers and software to achieve their goals.

How Apple Lost Control of its Branding

May 3, 2013

The one thing Apple does better than any other tech company is name products and technologies in an easy-to-understand manner. iPhone, iTunes, iPod, you get the idea. Sure there are some exceptions like adding an "S" after some of the iPhone iterations that doesn't seem to make much sense but perhaps the worse offense is the branding of the 3rd generation iPad. Instead of calling it the iPad 3 it was called "The New iPad."

The point is, the name was stupid. It was certainly different and caught us off-guard but sometimes thinking different is thinking incorrectly.

The Pen is Mightier Than the Spell Check

May 3, 2013

How M2M, Telematics & GPS Helped Catch the Boston Bombers

May 3, 2013

The Boston bombers stole a Mercedes Benz equipped with mbrace2 the m2m/telematics system allowing a user or law enforcement to track the vehicle. While typically the system is useful for users who want to remotely unlock or lock their car door, it can also be used for synchronizing PC mapping apps with the car, allowing you to send a location and directions to your car. This is useful for people who don't want to enter an address into the GPS once in the vehicle.

The carjacking victim alerted police to the fact that the car had mbrace2 and at this point law enforcement tracked the car and was able to end the chase shortly thereafter. There is no telling what would have happened if a brand of car without such technology had been stolen.

Read more at Extreme Tech.







Does Wearable Tech Make You a Jerk

May 2, 2013

To the fashionable, the latest technology innovations have typically been frowned upon. Wearing a bluetooth headset is more accepted than ever but still has a stigma in certain social circles. Apple is an example of a company that understood and embraced this challenge and at one time had the highest valuation of any publicly traded company as a result. This also explains why the iPhone 5 doesn't look out of place next to an expensive watch.

In fact, smartphones are status symbols today and feature phones tell others you aren't with it or are cheap.

Google is not Apple but they have certainly learned a lot from Cupertino and applied much of it to Google Glass.



GENBAND Perspectives 2013 Live Blog

April 30, 2013

Check out What's on Tap for the GENBAND Perspectives Summit? by TMCnet's Rich Steeves

See me live at 2:00 pm today here at GENBAND Perspectives 2013 where I speak on a panel "Harnessing the Power of Social Networking" in the Grand Cypress Ballroom here at the Hyatt Regecy Grand Cypress.










I am in Orlando for GENBAND Perspectives 2013 and the show is about to begin. last night there was a poolside reception which was rained out - but the venue was able to move about 1,000 people quickly indoors where the reception continued without a hitch. OK, a few of us had some wet clothes but other than that things have gone well so far.



Drummers kick off event



GENBAND Chairman David Walsh takes the stage. "Digital life is interactive.








AT&T: From Dumb Pipe to Security and Home Automation

April 26, 2013

There has been talk within the telecom industry for many years regarding whether communications service providers would eventually just become providers of dumb pipes or provide added value they can charge for. The move to IMS in-part was supposed to allow these companies to add more apps and services to their offerings, allowing them to generate more revenue.

When Apple opened up its iPhone platform, hundreds of thousands of apps began to do many of the things telcos would have liked to provide. Moreover, many functions which telcos used to charge for like SMS were given away for free from the likes of WhatsApp and Facebook.

How a Call Center Translation Service Went Mainstream

April 24, 2013

Virtually everything in our lives has gotten more expensive over the years such as housing, cars, postage stamps, food and energy and yet telecommunications and broadband service costs continue to plummet. This state of affairs is in-part due to Moore’s Law and a side benefit of the declining connectivity costs has been bringing the world closer together. In the nineties you could bankrupt yourself quite easily if you direct-dialed from one country to another yet today IP communications has lowered the price of such calls to zero or a few pennies a minute depending on your location and device.

In 1982 a company called LanguageLine Solutions was founded to focus on helping translate conversations via telephone and since then, the company has grown to 6,000 interpreters who speak 98.6% of the 6,809 languages spoken in the world today.

On Screen Size, Apple is From Mars, Samsung from Venus

April 24, 2013

For many years now I have waxed poetic about the need for Apple to create a large screen phone. With the latest iteration of the iPhone, the “5” they decided to elongate the device but not make it wider. To me, this mistake is the worst that Apple has made since ignoring the market for seven-inch tablets and then playing catch-up with the iPad mini.

At first, when asked about larger screen phones, Apple said that they didn’t fit in the hand.

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