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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Gesture-Based Eye-Tracking, Hand-Sensing Tech Coming but What of Standards?

January 22, 2013


Microsoft certainly popularized gesture-based computing with the Xbox Kinect but it seems one of the next areas where this sort of interface will have a big impact is in your automobile. Hyundai in fact unveiled a concept car recently which allows the driver to turn virtual knobs and choose from a menu using just their eyes.

Hyundai eye control technology



Hyundai virtual knob turning demonstration








Other areas are ripe for gesture control as well – Samsung is using the technology in its televisions and Leap Motion is using it to control PCs and laptops.

The logical question to ask as we enter this brave new world of gesture-based computing is what about standards?

Temple Run 2 Impressive

January 21, 2013

One of the most addictive iOS and Android games on the market has to be Temple Run but in recent months addicts may have switched to Subway Surfers. At least this is the case based on the informal research I have been doing among my kids and their friends. Now Temple Run 2 is out for iOS and it is really visually stunning. Its a great game with outstanding graphics.

ITEXPO Miami 2013 Show Guide is Up

January 21, 2013

7 Things The Atari Bankruptcy Teaches us

January 21, 2013



Research tells us a positive outlook is linked to a healthier life. With this in mind, Atari's bankruptcy has so many positive takeaways worth focusing on. Before we go any further, it may be worth informing you of an excellent article on this sad situation from contributing TMCnet writer Steve Anderson. One point I’ll make for those of you who may not be aware – Atari is one of the companies that got me into technology – I played the company’s Pong when I was a kid and instantly fell in love.

A Trip to the Corning Museum of Glass

January 21, 2013



Over the past five years or so, glass has evolved from being just a display for our technology to the interface itself. If you dismiss all prior and unsuccessful attempts where a stylus was used, the iPhone began this trend. Now the terms smartphone and tablet are virtually synonymous with a touch-based interface which relies on glass. Corning, the company behind Gorilla Glass proudly counts just about every company in tech as its customer and says it has its glass installed on over a billion devices including products from Samsung, HP, Dell, Lenovo and Sony.





Wearable Computing: Your Hand Becomes the Keyboard

January 19, 2013



There all sorts of companies working on glasses which they believe will either replace or augment the smartphone. Question is, exactly how do you type on such a device? The answer according to Google is to project a keyboard on your hand and to type on it using your other hand. This according to a recent patent application the search company filed which utilizes a laser.

Tactus: The Huge Smartphone Advance You Don't Know About

January 18, 2013

Ever hear of Tactus? The company develops an ultrathin membrane that sits over the display of any touchscreen device that is also essentially invisible when not in use. But should you abruptly desire the use of actual keyboard buttons beneath your fingertips, the Tactus membrane will suddenly spring into action on demand and magically create a raised and fully operable 3D set of keyboard buttons for you. Suddenly your touchscreen has an actual keyboard on it.

Be at the SDN Workshop at ITEXPO

January 18, 2013

One of the most important trends in networking and communications is software defined networking or SDN. At your request we have put together an SDN preconference at ITEXPO in Miami which teaches you everything you need to know about this emerging topic. Come to the show and boost your career and company by staying on top of this hot trend which is transforming networking the way virtualization has transformed computing.

What you’ll learn at the show on January 29th:

  • Detailed overview of SDN
  • Examination of the technologies and components involved in SDN
  • Summary of the use cases of SDN
  • Comparison of the players involved in moving SDN forward
  • Expert analysis on what SDN could mean for networking as we know it.
I hope to see you there.

HTML5 Finally Eating Apple's Profit

January 18, 2013

I have discussed for some time how HTML5 will loosen Apple’s grip and decrease the amount of revenue the company makes from apps. Case in point, Amazon recently started touting the Cloud Player app which runs on iOS but allows you to purchase songs via HTML5 using the web browser Safari. The point is by using the web, Amazon sidesteps the 30% cut Apple usually takes from sales which take place via apps on their platform.

How painful will this be for Apple?

StartUpCamp 7 at ITEXPO Miami has Heavy Hitters

January 18, 2013

StartUpCamp 7 at ITEXPO in just over a week will not only have past Apple CEO John Sculley as a keynote speaker it will have an all-star panel of judges outlined below:

  • Craig Walker, CEO of Firespotter Labs, a telecom focused incubator that's launched UberConference, Nosh, NoshList and Jotly since its founding in April 2011.
  • Jeff Uphues, Vice President, Cbeyond, a leading communications provider that delivers cloud services and communications to SMBs.
  • Gerry Dehaven, Senior Partner, QAdvisors, a top merger and acquisition firm deeply rooted in technology, communications and business services.
  • The panel will be moderated by serial entrepreneur Gary Pudles, CEO of AnswerNet which was recently named a 'Best Run Company' by SmartCEO.

Come check out and vote on the top startups in sunny Miami. Register here.

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