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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Schneider Electric: More Software and the IoT to Reshape Data Center Design

May 27, 2015

There is a macro trend of moving proprietary hardware systems to open systems and moving hardware to software – at this point, this shouldn’t be a surprise to anyone who tracked my GENBAND Perspectives 15 blog post or last week’s HP NFV story or even the writing I’ve done on Imagine Communications disrupting the video distribution space with SDN and virtualized solutions.



To learn more, I sat down with Schneider Electric’s Srdan Mutabdzija (above), Global Solution Offer Manager, and Jason Covitz (below), Director of Strategy for IT Business where we talked about IT infrastructure and how it will look in the future.



Jason emphasized the move to commoditized and standardized infrastructure – not just in the spaces mentioned above but oil and gas, mining and manufacturing. Srdan explained the evolution of their products and the market in general is to a more prefabricated, plug-and-play, efficient cooling solutions which lower time to market, reduce risk and allow a more seamless move to public/private clouds.

HP's March into Simplifying NFV

May 22, 2015

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes.

VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone calls on networks.

Independence IT, The Multivendor Desktop-as-a-Service Company

May 22, 2015

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for good reason. The ability for clouds to reduce complexity and time-to-market for companies is unrivaled by even the most competent It departments.

However, in order to be able to properly leverage the heterogeneous cloud, we need numerous layers of abstraction for various applications and service so as to leverage the right servers in the right locations at the right time.

Tech to Eliminate Fast Food Minimum Wage Workers

May 21, 2015

The Momentum Machines burger robot robot explained

As cities around the country are passing laws to ensure minimum wages are increased to a "living wage," the tech industry is doing what it does best... Automating like crazy. We can soon expect drive-through fast food locations to have touch screens - or even apps on smartphones - which of course most support today. This will be coupled with automated machines on the back-end which produce the food such as hamburgers, etc.

This video is from October of 2014 but is still quite germane

The point is of course, as minimum wages increase, the high cost of the robots become more reasonable.





Verizon to Spin off Cloud and What We Can Learn

May 19, 2015

I have a solid source "in the know" who tells me Verizon is looking to spin off its Terremark cloud business as well as its reseller arm which sells PBXs. The idea is the company wants to focus more on mobile and moreover, Verizon's Broadsoft-powered hosted solutions will be the only ones the company offers.

While mobile is a cash cow for the company, cloud is not going away. However, there is less ability to differentiate cloud services so perhaps this is the reason for the company to explore options. Eventually they may be thinking, Amazon will own the space. In terms of PBX resale of companies like Avaya, the idea is to get away from premise equipment and move to cloud.

GENBAND Perspectives 15 Live Blog #GBP15

May 18, 2015

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.



The live blog officially starts tomorrow at 9:00 am - to get up to speed I met with Catherine Berthier, Sanjay Bhatia and Dennis Watson. This is what to expect this week:

We’ll here about progress with the Fring Alliance, Nuvia cloud UC as well as Kandy proof points.

There will be lots of discussion regarding network modernization.







TSO Logic Enables ConEdison and NY State to help Fund Your New Equipment

May 15, 2015

When I lasted interviewed Aaron Rallo CEO of TSO logic about a year ago, our discussion centered on how his company helps data centers become more efficient. Now, the story gets even better because the agentless solution allows companies to determine the most efficient places for workloads to run. After an install which can be five hours or less, a company will be able to determine how they can run their workloads potentially more efficiently on private clouds – and benefit from the best blend of private, and public.

The Gaming Evolution, from Touch to Buttons

May 15, 2015

Now that touch screens have permeated all sorts of computer form factors from watches to phones and tablets, its worth mentioning touch interfaces can be good for some games and poor for many others. First person shooting games for example benefit from buttons. Moreover, on-screen touch buttons require fingers to get in the way of screen real estate.



MFI controllers alleviate many of these issues by bringing what users love in their console games to touchscreens. Recently, a new company launched on Kickstarter called Bluewhale hoping to produce the ultimate controller for your gaming life.

I reached out to the company to learn how this prodyuct compares to others on the market which are liked by reviewers such as the Mad Catz C.T.R.L.





The Drone War Hits the White House

May 14, 2015


A man was just detained outside the White House for trying to fly a drone over the fence. It is too soon to know the intentions of the flyer but this is something I have warned about for some time. I first sounded the alarm over a year ago in a piece titled the Coming Urban Drone War. the challenge is as time goes on, the flying range of drones will increase meaning the ability to stop people from flying them by visually seeing them and taking action, will cease.



There may be technological solutions to the problem such as SmartSenseCom but it it unclear if it was used or would have been able to detect this threat soon enough.

In the end, the only solution to incoming drones being flown at targets from three-dimensions is to have security drones as a barrier which take out the bad drones.






CA Technologies the 800 Lb. DevOps Enabler

May 13, 2015

It isn’t tough to understand how applications are changing the world of business… Traditional industries are being disrupted big-time via software companies like Uber and Airbnb. Amazon is essentially a software company and APIs are becoming a major revenue driver for companies sharing information or adding value of some kind.

With the move towards more software the potential to be disrupted – even if you are a disrupter becomes greater each day. MySpace should have become Facebook.

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