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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know...

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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle...

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PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember...

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Beware of New Zealand-Related Scams and Malware Campaigns

Please make note of this important warning from DHS: ---In the wake of the recent New Zealand mosque shooting, the Cybersecurity and...

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XMedius Empowers Teams with Enterprise-Grade Call Center Solution

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams...

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AT&T Launches API Marketplace

The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and...

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Ransomware is a Plague - Here are Some Cures

Ransomware costs corporations and individuals billions of dollars per year yet many companies seem to care about the threat after they have...

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What's Big This Year in Telecom? Vote Now!

January 10, 2019



TMCnet and Andy Abramson and his company Comunicano are asking in the first annual VoIPWatch Poll.. The results will be revealed at this year’s ITEXPO in Fort Lauderdale on Thursday, January 31 at 4:15 pm prior to the start of the always interesting IDEA Showcase.





For years Andy and his Comunicano team have been at the forefront of driving companies in the telecom industry to success. TMCnet and ITExpo have always been where the telecom, collaboration and communications infrastructure companies meet.





VoIPWatch, as one of the first, and now longest running blogs covering our industry, has always been where the community finds unfettered, and unfiltered insight, perspective and opinion. TMCnet is where the tech community discovers what’s new, what’s happening and goes to gather.





That’s why we’ve teamed up and are asking the community, what’s going to be the hot category in telecom in 2019.

PHISH360 Helps Solve The $12.5B Phishing Problem

January 9, 2019

The FBI says email attacks cost business $12.5 billion!



This is in-part because hacking into a person's account could be as easy as sending a general phishing or specific spear phishing message.

One wrong click by an employee and your company can be compromised - data stolen or ransomware installed on the network.

To solve this problem, PHISH360 was launched to give every company a free way to test employees by sending them anti-phishing behavior management messages (APBM) and then informing users and the company, if users click when they shouldn't.

Every company needs to drastically reduce phishing effectiveness by using cost-effective behavior management tools.

For the first time ever, an enterprise-quality solution is available for any company to try, with no cost or obligation.











Can't Miss at ITEXPO Jan 29-Feb 1st in Florida

January 8, 2019

Thanks to your feedback, we have been building ITEXPO into the most comprehensive business tech event around focusing on communications and IT.



First off, besides the ITEXPO Conference Program, here are some of the collocated events you should be aware of

Asterisk World: This is the business event behind the most popular open-communications solutions in the world. Come learn about the entire open-source/Linux communications ecosystem in a single place.

The Blockchain Event: The one place you need to be to learn about the future of distributed ledger and smart contact technology. Smart contacts could be the hidden gem in this tech as they can allow truly decentralized marketplaces to perform trust-based transactions. In other words - a smart contract could act as an intelligent agent - paying one party from another based upon preset conditions.

MSP Expo: Companies are more frequently turning to MSPs - especially as the war for tech talent heats up.









At IoT Evolution See Cisco, Google, Nokia and What Matters

January 8, 2019

IoT Evolution Expo returns to Fort Lauderdale, Florida, Jan 29-Feb 1st, 2019 with an amazing agenda.

Attendees tell us they love this event because it has all the right players to learn about the present and future of the market.



To get a sense of what it will be like - we encourage you to read our recent interviews with some of the speakers.

Randy Van Buren, Solutions Engineer, Nokia will be a panelist in the “5G General Session - Keeping Connected: From 5G to Zigbee."

Here is an excerpt of the interview:

What will be some key points you plan to hit in your session?
Key points for my session will be implementation of identity of networks, data access paths, endpoint credentials as well as subscription / accounting are now opened up from the legacy cellular world of being defined by carriers toward the IT-perspective of letting an enterprise, application, and manufactured determining the option that suits their definition. The carriers will be required to provide the flexibility of provisioning, mapping, and freeform storage, transport, as well as billing.

What new insights can attendees expect to take home from your session?
Insights to be gained will be the pressure on carriers to move away from traditional SIM cards and their associated infrastructure toward eSIM and other forms of trust sources that are software-based instead of soldered into hardware.

One of our great keynoters is Ricardo Prada, UX Director at Google, where he directs broad, multidisciplinary teams of scientists and designers, adapting future technologies to human needs and capabilities. 











The Apple Stroke of Genius You Missed

January 3, 2019



If you listened to the financial experts after the news broke that Apple guided lower last night, phones are now commodities, Apple doesn't know how to innovate anymore, the prices for iPhones are too high and the public has lost its obsession with smartphones.

Our collective heads almost exploded listening to this jibberish - with a minor exception we will get to at the bottom of this post.

Last year Apple made two moves totally missed by virtually all financial analysts. They released iOS 12 which is up to two-times faster than prior operating systems and they drastically reduced the cost to replace batteries.

To give a sense of what these changes means in the real world... An iPad Air 2 released on October, 2014 became a truly useable device as a result of iOS 12.

Four-year-old phones, computers and tablets are generally destined for the trash but what Apple has done by increasing the speed of its operating system is to literally make billions of devices usable again.

Another way of looking at this is the much faster processors available in later devices matter a lot less - meaning a reason for upgrading for millions of users was just eliminated.

Apple continues to tell us they want you to think of them as a service company.

They are more than this, however... They are also an ecosystem company.

Any group of people who send iMessages to iOS and Android users know that iMessages work far better when they are sent Apple to Apple as they use the IP network first, making them far more likely to be delivered.

















How The Future of Work Will Change Everything

January 3, 2019

The continuous technological changes coming to all industries is often referred to as the future of work and no corporation is safe from this upheaval. In order to help companies become prepared for what will undoubtedly be an exciting yet disruptive future, TMC (where I am CEO) has developed the world's only Future of Work Exposition.



To give you a sense of where things are going - we've posted past interviews with conference co-chair Jon Arnold. These consisted of near-term AI and ML expectations as well as where the future of work could lead us.

To finish off this series, we just interviewed Jon again about how the future of work will change everything, and we mean everything.

We hope you enjoy this post and further make plans immediately to come to the Future of Work Expo Jan 30-Feb 1st, 2019 in Florida.



There has been a lot of discussion around AI and jobs. Do you think it will be a net job creator?













Reviewed: Tech Armor Wireless Car Charger, Air Vent Car Mount

December 17, 2018

The smartphone has become indispensable as a traveling companion. It's almost always better than whatever navigation and audio options which come with a vehicle. Even with Android Auto or Apple CarPlay, there are lots of limitations.

This is why we typically use our phone for everything we can while driving. We like Waze - although occasionally Google Maps is needed for accuracy.

ITEXPO #SuperShow: The One Event Tech Buyers Should Attend Each Year

December 12, 2018

Time is limited and the only constant in tech is change.

In this environment, our challenge at TMC has been to evolve our conference ITEXPO, into a #SuperShow.







We hope you’ll make it Jan 30th-Feb 1st, 2019 in Fort Lauderdale, FL.

Simply stated, we have spent years, making ITEXPO (photos) the one place where purchasing decision-makers need to go to learn everything they need for the new year.

Could iOS 12 Be Responsible for Stock Losses?

December 6, 2018

Telestax Hires Paul Doscher as CEO to Accelerate Growth

November 27, 2018

In the race to get carriers ready for CPaaS 2.0, Telestax has named Paul Doscher as Chief Executive Officer and member of the Board of Directors effective October 29. We recently detailed how the company is aggressively courting communications service providers when we interviewed Kevin Nethercott, VP of Business Development.

In an interview with new CEO, Paul Doscher, he told us, "We want to be the arms dealer allowing carriers to compete with CPaaS."

“During this next stage of growth, there is no better person to lead Telestax,” said Ivelin Ivanov, Telestax Co-founder and Member of the Board of Directors. “Paul is a proven leader with whom the founders have built a strong relationship, having relied on his business acumen and counsel over the years. His vision for how RestcommOne™ will be used and experienced around the world is exactly what Telestax needs as the company enters its next chapter of expanded product innovation and growth.”

“I know that I speak on behalf of everyone at Telestax in thanking Ivelin for his leadership and tireless dedication to the company,” said Doscher.




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