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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Apple's Face ID may not be Secure

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the...

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New Home: ChannelPlaybook.com

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing...

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President Tim Cook?

June 15, 2017

Last December we analyzed 28 CEOs that could potentially become the next president of the United States. At the time, Mark Zuckerberg was rumored to be considering a run. This past May in fact it was discovered there is a PAC looking to draft him into considering it.

Tim Cook just had an interview with BusinessWeek and as Gizmodo noticed, some of his answers seem more political than you might expect. Not overtly but in the sense that he seems to be positioning himself to appeal to moderates.

Some examples include that he feels responsible for growing U.S.



Don't Judge the Microsoft Surface Pro by its Reviews

June 15, 2017


Disclosure: we use an iPad Pro and iPhone and a Microsoft Surface Book on a daily basis so you can see we really have no bias. Still, we were offended when we saw the headline today from Todd Haselton at CNBC: Microsoft's Surface Pro is a good tablet, but it's way too expensive for most people.

The concern we had was why the value judgement in the headline? Who is this guy, we thought to tell us what is too expensive for us?

As it turns out his review is spot on - great job Todd (no, we don't believe we know or have met him.)

His main concerns are that a fully configured device with a Core i7 will run you $2,200 without a keyboard or pen!

You can get one for as little as $799 which is likely good enough for most people but it comes with a Core m3.

Microsoft touts photos like this to hawk the Surface Pro but how many of us have a table at the beach? More than likely we have a chair meaning the kickstand will dig into our legs


What we've learned from experience is that if you want to use this device as a laptop on your lap as opposed to a desk, the kickstand can dig into your leg after a while and can be uncomfortable.













The Electric Car Market is About to be Shaken up

June 9, 2017


Expect AAA to raise insurance prices on Teslas by a whopping 30%! It turns out claims numbers are a lot higher than anticipated and so is the cost of repairing the car. Bottom line, any car with supercar like performance will eventually see higher insurance premiums - even if the care is a sedan which doesn't look like a supercar or have a V12 engine.

Speaking of V12 engines (or lack thereof), you may may have noticed that electric cars make no noise meaning they are more likely to get into accidents because they can't be heard on approach.

Array Networks Goes Virtual, Gives MSPs a new Revenue Opportunity

June 5, 2017

The load balancing market evolved into ADCs and these devices are now competing with cloud-based solutions. As this evolution has taken place, Array Networks saw an opportunity to take a page from the carrier market and explore virtualizing network functions.

In an exclusive interview with Paul Anderson, Senior Director of Marketing, he told me the company has a new network functions platform for deploying virtualized application delivery and security functions with guaranteed performance. In their testing, the company took a Fortinet firewall (with the appropriate licensing of course) and realized they could get five times better performance using software over hardware.



Logic Prevails in EU as Bill Gates Robot Tax Dies

June 2, 2017


As we wrote in February while eating sushi and reading about Bill Gates trying to set global tax policy, taxing robots is a terrible idea. We wondered why Mr. Gates who we have the deepest admiration for in terms of his contribution to the world of tech, didn't volunteer the idea to tax office productivity applications which replaced workers. Could it be perhaps because Microsoft, the company he founded, made hundreds of billions of dollars selling these applications?

Just a guess of course.

No one wants people to be jobless or poor or for that matter unhappy, unhealthy, etc. but taxing technology isn't the answer and never ever will be.




UCONN Brings Tech Education to Young Women

June 2, 2017

UConn Engineering’s new 2017 SPARK Program gives young women in middle school and high school access to week long learning programs that focus on different engineering disciplines. This is the latest effort by the Engineering Diversity and Outreach Center to help UCONN bridge the gender gap in the STEM fields and make more young women interested in science fields.

Each week’s curriculum will focus on a different engineering discipline:

  • Coding (July 9 – 15): learn the basics of coding and its real-world applications using Arduino
  • Robotics (July 16 – 22): learn how to build an underwater remotely operated vehicle (ROV) and miniature robot
  • 3D Printing (July 23 – 29): learn how to use scanning devices and to input variables into the 3D printer to print solids
The only challenge might be getting to the Storrs, CT campus of UCONN - it's more or less between Boston and Manhattan. The campus is beautiful by the way - we know this from personal experience.

Extreme: Enterprise Networks Needs More Simplification, Orchestration and Automation

May 31, 2017

The holy grail of any company should be networks which never go down, don’t need an expensive network operations center (NOC) and are easy to manage. I recently sat down with Seema Kumar (left), Director of Product/Solutions Marketing and Mike Leibovitz (right below), Director of Product Strategy, Extreme Networks to discuss their admiration for Facebook’s well-defined layer-3 fabric architecture. They told me their Extreme Open Fabric Edge is almost identical – they call it a bulletproof network without the need for 30 guys in a NOC.

Help Nominate Agents of Digital Transformation

May 25, 2017

We have some very exciting news to share! 

The Agents of Change recognition program was developed to identify the leaders within companies that are helping transform vision and innovation into reality.

Nominate leaders you believe deserve special recognition for their ability to initiate and drive change in the industry. Your nominee could be from a large company, where change is often harder to implement, or from a smaller company or startup where, this particular Agent of Change has taken technological innovation to heart and is creating opportunities that have the potential to change not just a company, but the world, for the better. 


Cisco, Juniper and Business Insider show how to Transform your Business

May 25, 2017

The world is changing - it is literally transforming before our eyes and most companies know digital will affect their business but they don't have a plan to deal with it. Thankfully, we have a place where business can come and learn what they need to do to be prepared in this brave new world where "Speed is the new trust," according to Tony Robbins.

Here is more from the team behind this exciting new event Communications 20/20 ready to help you take your organization into the future!

  Ubiquitous Communications: 
The Service Provider Opportunity

Dear Colleague, 

Communications is entering an era of ubiquitous connectivity - where 5G, Wi-Fi and LoRA connect everything, and NFV, SD-WAN and SDN make it so devices on any network communicate on the same session level.
At Communications 20/20, the opportunity for service providers of all sizes to power communications applications and services will be presented and discussed by both analysts and practitioners.

Sessions include:




  • Telco Digital Transformation:
    NFV and the Smart Network
  • NFV: Policy Control and Traffic Management
  • SDN: Business Models Moving Up The Stack
  • SDN Case Study: Open Systems Enable the Five 9s
  • 5G the Critical Path to Success
  • HetNets & LoRa, 5G: Supply and Demand
  • OpenRANs and SDN
  • Case Study: The UnCarrier Future of T-Mobile
  • NFV Success Stories: TCO vs. TCS
  • 5G Case Study: Taking 5G beyond the Trials

Come Examine the Essential, Futuristic Trends Driving Communications into the next Decade and Beyond.

The 3-day Communications 20/20 experience is a carefully-crafted mix of education, networking, product research, and a exciting prognostication.

Check out the Complete Agenda to review the sessions, seminars and presentations.



All segments of the communications/telecom ecosystem participate in Communications 20/20 to have a voice in the definition of new services and solutions that will revolutionize human and non-human interaction.





Target and Casper, Retail is now like Telecom

May 25, 2017

Retailers are now a lot like broadband providers


Casper sells a mattress that rolls up and comes in a box and has rave reviews as well as a massive marketing budget which we've witnessed on the web, TV and radio. The company bills itself as the Internet's famous mattress.

Target is a retailer with nearly 2,000 stores under increasing pressure from the Internet's favorite reseller, Amazon.

For years, people in telecom have discussed why carriers like AT&T and Verizon don't want to be purely "dumb pipe" providers, they want to provide more enhanced services such as home security, business firewalls via NFV, OTT alternatives to Skype and more. That more is quite often programming aka content aka video programming.

Bottom line, retail is now like the telecom business where retailers need to diversify from distribution to content. In the same way, retailers need to diversify from distribution to products.

Carriers need to diversify because broadband is a commodity.








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