Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

ALU.7.28.14.1.JPG

In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

Full Story »

Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

Full Story »

When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

Full Story »

How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

Full Story »

The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

Full Story »

When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

Full Story »

The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

Full Story »

We Don't need a #AmazonCart Hashtag

May 6, 2014

Generally I think Amazon is an amazing company doing amazing things and I am a big fan of Twitter but I don’t see any reason why the launch of #AmazonCart will be a big deal for anyone. The idea is you use a hashtag to add an item to your shopping cart.

I am also an avid user of Twitter I might add but I don’t understand why I would want to put something in my Amazon cart from Twitter; especially if I then have to go to Amazon to finish the process.

Perhaps I am unique but the system I use now of adding to cart or buying with a 1-click strategy works amazingly well for me.

Will Target CEO Removal Help Boost IT Security?

May 6, 2014




Corporate security needs to be taken very seriously – especially in light of the fact that hackers can be nation-states, organized crime syndicates or other groups with significant resources. To date, companies in the US and elsewhere have shown they are vulnerable to attacks. And to be quite honest, with all the software which companies run, each with frequent updates and patches, corporate networks can seem more like Swiss cheese than Fort Knox.


Still, companies can and need to do more.

To Compete with Google, Apple Should Buy DuckDuckGo

May 5, 2014



Apple is in an outright war with Google and lawsuit wins against Samsung while helpful to the tune of a few hundred million dollars are great, to compete with Android the company must attack the very core of Google which is search. DuckDuckGo is the more secure alternative to Google Search. It isn’t as robust or as useful but at least the chairman of the company didn’t say that if you don’t want people to know what you are doing online, maybe you shouldn’t be doing it in the first place.





While Google spreads itself thinner and thinner, the opportunity may exist to take on their core competency.

Rebirth of Paper Boys to Reduce Unemployment

May 5, 2014

When I was a kid my best friend had a paper route and on occasion I would run it for him. For those of my readers not old enough to know, grade-school kids used to deliver papers in the neighborhoods of the US. Sure, this practice still takes place but on a much smaller scale than before. Now the term is likely “paper people” but putting aside political correctness, I couldn’t help by think of this idea in response to what is happening in Congress and private industry.

Microsoft Needs More Detail Sweating to Compete

May 4, 2014

A trip to the Microsoft store reminded me of what the company needs to do to improve itself to the point where it can compete more effectively with Apple. I was at the Westchester Mall yesterday in White Plains, New York and the staff was very friendly and helpful but they made a mistake worth pointing out.

All the workers I encountered in the store asked if I took their survey which could result in me winning a new phone.

22 Countries Looking to Win Free Contact Center Makeover

April 29, 2014

Some time back I shared with you that you could win a multimillion dollar call center makeover by filling out an application. I asked Interactive Intelligence, the company behind the campaign how much demand there has been for this contest and it seems pretty great.

I specifically requested countries where the applications originated and look at this, a total of 22 have participated so far. Pretty impressive.

Australia

Belgium

Brazil

Canada

Colombia

Ecuador

Germany

Hong Kong

India

Italy

Latvia

Mexico

Morocco

Netherlands

New Zealand

Peru

Portugal

Saudi Arabia

South Africa

Spain

USA

Zimbabwe


April 30th May 9th is the last day to enter so get on the ball now if you want to participate in this exciting contest and possibly add some new countries to the list above.




How SmartSenseCom uses Microphones to Detect Drone Threats

April 29, 2014



A frequent concern I have shared these past months is drones used as weapons – whether they are equipped with firearms or explosives. Security today is quite-often a two-dimensional affair, especially in outdoor arenas such as stadiums where a pat down and metal detector are typically used to ensure there aren’t any dangerous items being brought in. When a third-dimension becomes available to criminals and terrorists, the situation quickly spirals in complexity.

The question civilized society has to ask is how do we prevent crime and terrorism as the threat evolves from 2D to 3D?







Enter SmartSenseCom Inc., a company in semi-stealth mode using ultra-sensitive microphones (PDF) to detect the electric motors associated with flying objects.

Games: The Biggest Opportunity Carriers are Ignoring

April 25, 2014

Carriers are losing control over core network services such as voice and text which is in-turn making them dumb-pipe providers. While wireless is still a profitable business, the presence of companies like T-Mobile and Sprint in the US makes it more difficult than ever for carriers like AT&T and Verizon to keep their higher than industry-average margins. Just this week in fact, Sprint said it will unlock all its phones in less than 12 months. Add to that the bring-your-own-device mentality that T-Mobile has brought from Europe to the US and you can see why the 2-year contract; a mainstay in the US carrier market is slowly disappearing as customers migrate to options like AT&T’s Next plan.

Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

April 23, 2014

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you who travel internationally, I was concerned about my cellular bill as I enjoy the relative generosity of multigigabyte 4G data plans in the US. In Europe however the costs can grow quickly. When headed overseas, Verizon charges $25 per 100 MB of data. As many US devices are locked, it becomes a hassle to bypass such restrictions with multiple devices and a bevy of SIM cards.

Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

April 16, 2014

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to get into more OEM tablet designs in Asia and elsewhere.

Intel said that its Windows tablets are shipping in numbers which barely register in their quarterly numbers. Obviously this isn't a positive development. To put this in perspective, out of the five-million processors the chip behemoth shipped for tablets, as little as 10% were for Windows. It seems many analysts are convinced that for Windows devices to be successful, they need keyboards and to some extent this makes sense as tablets are typically described as consumption devices.

Featured Events