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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Microsoft CEO Raise Controversy: What's Not Being Discussed

October 11, 2014

Microsoft CEO Satya Nadella when asked how women should ask for a raise said they shouldn’t… Specifically he said:

It’s not really about asking for the raise but knowing and having faith that the system will actually give you the right raises as you go along. And that, I think, might be one of the additional superpowers that quite frankly women who don’t ask for a raise have, because that’s good karma. It’ll come back because somebody’s going to know that’s the kind of person that I want to trust, that’s the kind of person that I want to really want to give more responsibility to. And in the long term efficiency, things catch up.

Will Amazon Drone Delivery Fail?

October 11, 2014

Ethertronics Active Steering Boosts LTE Antenna Throughput 30%

October 10, 2014

One of the biggest challenges facing smartphone users is keeping the devices connected at all times. After all, the trend towards storing more data in the cloud means in order to access increasing amounts of information, you need a fast connection. Moreover, the trend in mobile gaming is to rely on network connections for things like advertising, multiplayer-functions and new scene downloads.

Mobile video consumption of course is nothing new and also requires tremendous bandwidth and connectivity.

In short, mobile devices users want devices regardless of location to be connected in order to take advantage of all the data and entertainment features available to them.

3M's Role in Improving Cell Phone base Stations

October 9, 2014

It’s quite common for people to look at the cellular industry as a bunch of phones from different companies competing on features and functions but the reality is the towers are often the glue that connects these devices when they aren’t near WiFi hotspots. Towers are rife with innovation and in order for consumers to get better service they need to be upgraded with better radio frequency equipment, antennas and backhaul bandwidth.

3M Communications Markets Division is one company which focuses on perfecting the base station by making them easier to work on while ensuring they need less ongoing maintenance. I spent a good deal of time with the company recently speaking with Omar Flores, Steve King and others at the company to learn about how they are applying many of their innovations directly to the towers and other equipment responsible for interconnecting our tablets and other devices.

This is more of a commercial on what this division of 3M does but it's still instructive



EasyNDA aims to Lubricate Business

October 9, 2014

We live in a sharing society which seems to be divided by generational lines which dictate your level of privacy. 30 and under? You likely share virtually everything about yourself online. Older than that and you probably guard your privacy more.

Apple's Positioning Should Scare Intel and Others

October 9, 2014


Will the combination of the ARM processor coupled with 14 nm FinFET process thanks to Samsung change the dynamics of the mobile processor market? That is certainly the logic being put forward by Mark Hibben at Seeking Alpha.

As he explains:

The term FinFET stands for Fin Field Effect Transistor because one of its structural features is a vertical silicon fin.

Apple iPhone 6 Plus: Top 20 Must Know Thoughts

October 6, 2014

After spending a good deal of time with the iPhone 6 Plus, I feel confident enough to point out its pros and cons. Hopefully you’ll find this list useful when making a decision regarding a smartphone purchase.


Pictured above: iPhone 6 and big brother/sister iPhone 6 Plus




  1. Perhaps the best feature of the phone is the superior antenna, thanks in part to the larger size of the phone and technological improvements by Apple like support for 802.11ac. If you used a 5s or smaller device you have likely experienced the challenge of seeing a WiFi signal but not being able to connect with it in a meaningful way. In other words, the phone is receiving a signal from an access point but doesn't have a strong enough signal to establish a connection of any value.

H-P Probably Smart to Spin Off PCs and Printers

October 5, 2014







Hewlett-Packard will once again split its company into two, basically spinning off the low-margin PC and printer business according to reports. We have seen IBM pull this off with its PC and later server business thanks to Lenovo.

The issue of course is the company said it would do this a while back and abruptly changed course. They then reassured hte market that they would not spin off the units.

The move does make sense from the standpoint of focus and valuation. The company is gargantuan and having to deal with PCs and printers is just one more area to devote precious resources.









H-P Probably Smart to Spin Off PCs and Printers

October 5, 2014




Hewlett-Packard will once again split its company into two, basically spinning off the low-margin PC and printer business according to reports. We have seen IBM pull this off with its PC and later server business thanks to Lenovo.

The reason I say "once again" of course is the company said it would do this a while back and abruptly changed course. They then reassured hte market that they would not spin off the units.

The move does make sense from the standpoint of focus and valuation. The company is gargantuan and having to deal with PCs and printers is just one more area to devote precious resources.






Google Stitching Together Large Screens

October 3, 2014

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