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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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MagicJack founder Dan Borislow, RIP

August 10, 2014

A few weeks back Dan Borislow passed away from a heart attack after a soccer game. Dan gave me one of the most gracious interviews I ever had. It was years back and I remember it like it was yesterday. His passion for what he was doing was like few others and you could see he was one of those people who could almost will themselves into success.

HumansFirst ColdSmoke Lets You Buy with your Smartphone

August 7, 2014

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do truly useful things through voice interactions. A big step in the right direction comes from a new app from N.L.P. LLP called HER. Yes, Siri works well for many things but if you tell it you want to buy an iPad Mini with Retina Display, it tells you to check out Apple.com which isn’t the best mobile experience if you want to buy something quickly.



Don't Miss Fiber Mountain Session Next Week in Vegas

August 5, 2014

Next week at Software Telco Congress (the NFV and SDN event) in Las Vegas - collocated with ITEXPO, there will be some amazing speakers who will help companies evolve into the software realm from hardware. Specifically, there will be one new speaker who has never spoken at a TMC event. M.H. Raza is the CEO of Fiber Mountain.

Securus eResponder a Solid IoT, M2M Device

August 4, 2014

With an aging population around the world, the potential for strokes, falls and other medical problems which leave a person unable to reach help, only increases. As a result, the need for a device you wear all the time – something small and light increases as well.

This category of product in fact is likely one of the first in the M2M space otherwise known as IoT.

I recently had a chance to try out the Securus eResponder Mobile Personal Emergency Response System, a device name which apparently is designed as a filter.

Does Tesla Know Proprietary is Typically Wrong?

August 4, 2014


BMW is working to build a charging network and unlike Tesla who is using proprietary tech, they are utilizing the SAE Combo 1 plug  inlet that American and German automakers have adopted for quick charging. Using this system, a battery will reach 80% charge in 30 minutes which is still way too-long when compared to gas. Still, if you believe electric cars are the future, then the proprietary versus open debate will likely be important to you. Typically it is the open system that wins.

Expect adapters to eventually be available to plug any car into any charging station.


How to Get AT&T to Fund Your IoT Idea

July 31, 2014


IoT and M2M developers - here is some exciting news.

It Isn't that often that you can develop something for what is supposed to be one of the largest market opportunities ever and at the same time get the support of a major telecom carrier. Oh, and I almost forgot to mention you could also get $5,000 in the process and a Samsung tablet.

Fast Pitch sponsored by AT&T takes place Wednesday, August 13, from 2pm-4pm in Las Vegas at M2M Evolution which is collocated with ITEXPO.

AT&T judges will listen to three minute pitches at booth 601. Two winners will be chosen to receive $5,000, a Samsung Tablet, and invaluable feedback from the company. There will be a judges choice winner and an audience choice winner.  





Expect Sprint to Lower Prices After 4G LTE Upgrade is Finished

July 31, 2014


Sprint CEO Dan Hesse is watching the price wars in mobile from the outside as he hasn't been able to compete in the latest round of price reductions being led by T-Mobile.

"We're balancing strength of the network versus how quickly we have to move," he said in a CNET interview.

The challenge the company faces is stock analysts say their valuation is high and if they lower prices without getting a large number of new customers, they end up hurting themselves from an earnings perspective.

Here is a good excerpt from an article worth reading on CNET:

The reintroduction of the 30-day guarantee, which Hesse announced last month, is one of the ways Sprint is trying to change its reputation. The announcement came just a week after T-Mobile launched its own Test Drive program.

In markets where Sprint Spark -- the company's name for its enhanced LTE service -- is available, the connection is actually pretty fast. The problem is there are only 27 markets able to get Spark.

A big priority in the marketing will be getting people to understand the improvements to the network, Hesse said. But he acknowledged that there remains a lot of work with the upgrades.
Bottom line: When the network is ready - in other words more competitive with other providers on a nationwide basis, expect the company to more aggressively compete for new customers through lower pricing.













Should You Sell Companies that Actively add Diversity

July 24, 2014

Something fascinating is happening in the world of tech. It would seem that based on the comments of some, the entire industry is racist and has somehow avoided lawsuits. As a result of high-profile accusations, Twitter like others in silicon Valley has recently posted that they will start to increase their diversity. They explain they will be more proud of themselves if they are more diverse.

Wearable Tech Expo 2014 Kicking off in NYC

July 22, 2014

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday of this week. Today, the Fitness and Sports Technology (FAST) event will take place. Here is a photo of some of our team, important links and a schedule which gives you an idea of what is happening. Hope to see you here.

Top Business Scams to Watch For

July 19, 2014

As a young child I was fortunate enough to get to work with my father and he used to teach me about things to look out for in business. The first story I ever heard about unethical business practices was a company that sent small bills for snow plowing to companies and the accounts receivable departments assumed they were legitimate and just paid them. Only when they sent a bill to an area of the country where there was no snow did they get caught.

The premise of the scam was that a company is likely in need of the service you are fictitiously billing for, so there is a high degree of likelihood they will pay because the bill is too small to check.

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