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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

$4B Wireless Repair Market Event Comes to ITEXPO

Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones...

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Ad Blockers vs Mobile Advertisers

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to...

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Ransomware Fog Rolls over SanFran Muni, SFMTA

We’ve known ransomware costs for a small- to medium-sized business can be $99,000, per Kapersky Labs. This includes lost business data,...

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Why you would give up the chance to strut around in Middle Earth Barbie wear? Allison Smith asks.

#Thankful! What for? Being able to speak...well, not as well as Allison Smith. Being able to design software and apps with code,...

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Happy Thanksgiving!

I don't think Ican write one better than I did 2 years ago, so here's a link to that piece. Happy...

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Comparing Different Types of Mobile Ads

Now that access to the internet via mobile devices is past 50% compared to access via desktop, it makes sense that internet...

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UCaaS Round-Up (Tidbits 2443)

Nextiva, a Broadsoft powered ITSP, announced at their user conference that it has released a new UC&C or Workplace Comms platform...

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10 Takeaways from Successful Twilio IPO

June 22, 2016

APIs are where the action is

With a backdrop of the tech market receding and traditional legacy telecom companies complaining of depressed margins and valuations, Twilio hit a grand slam with an IPO which priced them at over $1 billionahead of expectations.

Twilio is essentially an API company which allows developer ecosystems to be built by adding value to other applications. If you’ve communicated with your Uber driver without sharing your actual contact information, you can thank Twilio.

API of the Week: First Data Powers Fintech Apps with Ecosystem Benefits

June 22, 2016

In the last 30 days, television news programs have been covering presidential campaigns like never before, controversy about firearms, two tragic events in Orlando and one bit of news we typically don’t hear much about – international happenings. Typically, unless it’s a war or a tragedy, U.S. TV screens don’t get to see much of what happens beyond the Atlantic and Pacific oceans. But the UK is thinking about leaving the Euro Zone – the so-called Brexit as its known.

Aricent: How to be Digitally Durable

June 20, 2016

"APIs are now a business model!"
"A company that has more APIs has more value."

If every industry is being digitally disrupted (it is) then the question companies need to ask is how to remain digitally durable. If you want insight into how to fight off the next wave of innovation before it makes you obsolete, a great place to start is talking to Frank Kern, the CEO of Aricent, the company responsible for helping other companies be disruptive.


If you don't know them, Aricent has a few different practices from security and IoT/embedded to cloud and software defined everything. I last interviewed Frank in 2015 where he shared with us his vision for the future of technology.

Microsoft's LinkedIn Acquisition is API Integration on Steroids

June 18, 2016

Redmond just turned ecosystem lemons into lemonade



Microsoft has been uniquely positioned in the IT space for decades meaning it’s a massive target for the whole industry. In fact, the company is now in a similar position to Novell in the 1990s when it owned the corporate network server space. Redmond used its dominant position in supplying endpoint software to also sell server operating systems and wiped out Novell.

Uber Picks Dialpad to Fuel its Growth

June 14, 2016



We’ve been covering cloud here at TMC for two decades – back when we called  these companies in this space ASPs and over these twenty years or so, there has been one constant in how they've gone to market. The initial target is small companies known as SMBs and then later they work up to larger companies. Grasshopper is an extreme example… They call themselves the entrepreneur’s phone system and while most have tried to move to larger installs, they seem to be stuck in place. Not that there is anything wrong with the approach, it’s just unusual.

API of the Week: Trulioo Provides Instant Identity Verification

June 13, 2016

As hackers have become more successful, they have become emboldened and are able to attack companies via ransomware and malware as well as individuals via password theft. As ever-increasing amounts of crucial information are available electronically, the challenge then is how to verify identity on a global scale.



Founded in 2011, Trulioo launched GlobalGateway, its online electronic identity verification service, in 2014. Developed for an international market, the product was created to help businesses and organizations verify identities online to mitigate fraud and financial crime activities.

API of the Week: Kaltura Cloud Platform Helps Build Video Solutions

June 10, 2016

Web video is a booming area of the internet – for example, companies like Streamago and Musucal.ly are seeing hypergrowth rates once they achieve viral critical mass. Another Example is LevinTV, a popular spinoff of the Mark Levin Radio program. Just as cloud has made it possible to inexpensively scale general-purpose tasks, some companies are looking to provide specialized services such as video, to allows content producers and aggregators to quickly launch a new business. One such organization is Kaltura.

Did AI Just Kill Your SEO Strategy?

June 6, 2016

Online communities solve the problem of Google RankBrain AI destroying your search rank

Confusion! In the past five years the world of SEO has been thrown into a frenzy with competing ideas and actions at odds with one another. For example, Our media site TMCnet and its numerous family of sites have millions of pages of content and on a given day, we will get emails from one company asking us to add links to an article and another email from a similar company asking us to remove the links. We try to comply in all of these cases but it is obvious that the SEO industry is spending tens of millions of dollars on driving in circles.

Your API Could Get You Sued by the FTC

June 4, 2016

A Harvard Business School Professor makes the case why Uber and other companies could violate antitrust laws via their APIs





Uber routinely argues their service shouldn’t be regulated like taxis – the company is increasing competition and should be left alone. This is a compelling case on many fronts as the service is better for consumers as it can provide lower prices than taxis. In addition, because prices are lower, they can make a solid case that employment increases as more people are inclined to let others do the driving.

Twitter and Yahoo to Merge?

June 3, 2016

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