Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

Full Story »

The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

Full Story »

WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

Full Story »

EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

Full Story »

Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

Full Story »

Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

Full Story »

CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

Full Story »

Infosys Applies IoT Analytics To Transform Business

October 14, 2017

Infosys is no stranger to IoT – they’ve been an innovator for years and we’ve been covering them as they've blossomed. In 2016, our sister-site IoT Evolution wrote about the company’s analytics platform and how it was supporting Massachusetts General Hospital MD. We further reported how the company is getting more entrenched into the IIoT space.

We just caught up with Anurag Sinha, SVP of Comm, Media & Entertainment at the company and got an update on where the company is headed in the space.

Why Is Bitcoin Worth More than Gold? Because We Said so.

October 13, 2017

Seriously, we had to do a double-take when we happened upon this NASDAQ post, Why is Bitcoin Worth More than Gold? Martin Tiller's excellent article goes into how a new ETF which will track the virtual currency that the SEC will hopefully soon approve. The article is worth a read - we've excerpted some of it below but the bottom line is the author believes supply and demand has a lot to do with it.

What the creator of Bitcoin, the mysterious Satoshi Nakamoto, did was turn that notion on its head. What if currency, like gold, was both limited and scarce in nature? If that was the case, then as an economy expanded, the currency would become more, not less valuable, and increasingly small amounts of it would be needed to pay for things.

Pod Group USA: It's a Great Time to be an IoT MVNO

October 10, 2017

It’s a great time to be an MVNO was the key takeaway from our recent interview with Pod Group USA (Also known as Pod M2M) – the company has been busy building it's partner program and carrier network since we last met them. We had a chance to speak with Sam Colley, Allistair Elliott and Natasha Nader at the company and they told us they now have over 17 hardware manufacturers and major carrier partners as well. T-Mobile, Rogers, Sprint and Ingenu are on and AT&T will be signing soon they said.

Their revenue model varies – they can have a lead-share model or it can be commission based or even white label where partners resell the connectivity.

Metaswitch Helps Carriers Compete with UCaaS and Slack

October 10, 2017

Metaswitch was on the leading edge of seeing the social media threat to carriers – they were somewhat-famous for warning that social network user-names were being used in lieu of phone numbers and disintermediating the relationship between carriers and customers. Except they said it with a UK accent so it sounded a lot more exotic. J

The company is doing well – just off the news they won the Sprint IMS core business via their productized Project Clearwater solution.

Scott Galloway Nails it on Key to Apple's Success

October 10, 2017

Scott Galloway is one of the few college professors you'll hear that actually understands branding in technology and he is able to articulate his vision masterfully. We never feel like we are wasting time listening to him speak and we envy his students.

His thoughts on Apple's largest creator of shareholder value is that it's the stores, not the phone.

It makes a lot of sense. 

He goes on to say Samsung spends double on advertising than Apple while Apple has invested in leases.

He also points out the company has between $5-$6 billion in store leases which help customers consummate the relationship with the brand.

If we had to argue with the point at at all, we'd have to say that Apple was able to early on take the premium spot in the phone market. Their packaging, pricing and branding all screamed premium.

In fact, Apple's packaging has changed virtually all of the packaging in the entire market of products.

Telecoms see Content as King Thanks to Procera Networks

October 9, 2017

“Telecoms are seeing content is king,” said Dan Geiger, Sr. Dir – Solutions Marketing at Procera Networks as we discussed in an in-person interview how his company is helping global carriers. You might recall a year ago we told you the company helps shape even encrypted traffic. Dan reinforced that the company’s solutions see the device layer, cell phones, cell towers and the core network while being able to differentiate various types of traffic.

This is why carriers are able to see content as king – because they have more control over it than ever before.

Semtech Looks to Rule IoT with LoRa LP-WAN Solutions

October 9, 2017

With LP-WAN becoming such an important part of the IoT space, there are numerous players hoping to dominate the market for the technology which will allow billions of sensors and other M2M devices to communicate. One company, Semtech, wants to continue its dominance in the space by providing LoRa technology which is the culmination of their ten-year investment.

Vivek Mohan, Director Wireless & Sensing Products Group at the company told me they recently did a test from the Cisco headquarters in Silicon Valley to San Francisco – 50 miles away and they maintained the link for up to 30 miles.

This is important because IoT sensors are quite often located in basements, behind metal pipes or in elevator shafts where WiFi, Zigbee or bluetooth will not reach.

Netsnapper Brings SD-WAN to IoT and IIoT

October 9, 2017

Many M2M devices need to be securely and persistently connected over a variety of transports such as satellite, WiFi, LTE, etc. Increased persistence can increase pressure on security as the longer devices are connected, the greater the chance of them getting hacked. In addition, staying on all the time means a larger battery drain.

One company, Netsnapper thinks they have the solution to these problems.

Spikko Brings Multiple Numbers and Recording to Mobile Phones

October 9, 2017

While there are a number of companies who can add phone numbers to mobile phones via VoIP, Spikko takes a different approach. The company allows a mobile device to have a single SIM and multiple local numbers with global call-recording added as one of its optional services. The company supports most countries but there are around 50 primary ones.

I spoke with company representative Ron Barak about the company's differentiators and he mentioned that they have their data center in the Amazon cloud in Ireland and from there they allow phones to work as local devices on multiple networks. They have negotiated great rates for customers - 2-3 cents per minute per call, $10/month for call recording and $5-$6 per number.

Accelerite Brings IoT to Non-Developers

October 8, 2017

At this pint we have all heard endless times IoT will be a multibillion dollar market, hundreds of billions of devices will permeate our world and the flood of data produced by myriad sensors and gizmos will need to be crunched and evaluated endlessly. Society will be better off as a result because farms will use less water, thermostats will reduce power usage and we’ll be able to apply this technology to save our rainforests and even endangered animals.

How will all this be accomplished if we don’t have millions more programmers who are proficient in IoT programming? To learn more, we sat down for a face-to-face interview with Kumar Thangamuthu, Product Management at Accelerite.

Featured Events