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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

LicensingLive 2018 Live Blog #LLUS2018

For reference - check out the last LicensingLive Live Blog we wrote in 2016.----It's 9:30 am PST Nov 13th in San Jose...

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Cloudonix Boosts its CPaaS Solution

CPaaS is an exciting space and Cloudonix is one of the growing players in the area, making it easier for developers to...

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MicroCorp Continues to Grow in SD-WAN, UC, Cloud and MPLS

As global enterprises are embracing SD-WAN and the move to the cloud, we decided to reach out for an exclusive interview with...

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Yamaha Brings Audio Expertise to UC

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the...

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Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at...

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Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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Talkdesk Really Differentiates with Enterprise Contact Center

March 19, 2018



In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with CEO, Tiago Paiva (above left; Yours Truly on the right).

We've followed his company's progress since inception and through sheer will and a tremendous investment in engineering and development, the company has lured away many customers from not only legacy systems but other cloud providers. They bill themselves as a next-gen cloud using microservices, an API-driven CPaaS communication layer, built-in SMS, omnichannel and many integrations like Salesforce and ServiceNOW. They also have adopted the latest cybersecurity standards and guidelines such as SOCII, BPDR, HIPAA and PCI-DDS.

Talkdesk AppConnect



Tiago explains much of the reason for the company's rapid growth is due to the fact that nobody likes their contact center solutions. By focusing on things like quick set-up (about four weeks), free online training, AppConnect app store, custom dashboards, self-service changes and  data-based routing, the company's commitment to innovation is leading to market share gains.

Talkdesk Data-Based Routing



In addition, the system has an average 4.22 MOS score, greater than 99.99% uptime and six global data centers.

Customers include IBM, MongoDB and companies whose names we can't disclose.













WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

March 15, 2018




The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions made by algorithms and a right to opt out of some algorithmic decisions altogether.

The challenge is, some conclusions might not be able to be explained, more importantly as you may have read today on a guest post from Nick Wallace, correlation is not always easy to understand. Penicillin's antibiotic properties have been proven through correlation for about 80 years but until recently, it wasn't known why it has been so effective.

Similarly, if a person opts out of such programs - it may mean they miss out on an entire assortment of new designer medications which would be most effective for them thanks to AI and big data algorithms.

There seems to be a concern among regulators that somehow these algorithms will have a racist outcome or that they may may target the less fortunate, etc. Similarly though algorithms could indeed help determine who in minority and poor communities is the most likely to pay their bills on time and subsequently receive a lower interest rate.

Seeing both sides of the coin however may be a dream which never happens because another disturbing blow to AI took place today.










EU GPDR Devastating to AI

March 15, 2018

Very important guest blog post originally found on Techzone360.

Last September, a U.K. House of Commons committee concluded that it is too soon to regulate artificial intelligence (AI). Its recommendation comes too late: The EU General Data Protection Regulation (GDPR), which comes into force next year, includes a right to obtain an explanation of decisions made by algorithms and a right to opt-out of some algorithmic decisions altogether. These regulations do little to help consumers, but they will slow down the development and use of AI in Europe by holding developers to a standard that is often unnecessary and infeasible.



Although the GDPR is designed to address the risk of companies making unfair decisions about individuals using algorithms, its rules will provide little benefit because other laws already protect their interests in this regard.





The Real Reason Trump Blocked the Broadcom, Qualcomm Merger

March 13, 2018

U.S. regulators will often stop mergers and acquisitions because they are bad for the public in some way. Too much market control could inflate prices wildly, etc. When deals are killed it isn't always obvious why.

CafeX Sees Call Center Converging with CRM

March 12, 2018

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know as the company's Live Assist provides omnichannel capability to potentially 10 million Microsoft Dynamics 365 customers via chat co-browse and video capabilities. 




The solution comes out of the box with Microsoft Dynamics 365 and the companies codeveloped the solution and have a Joint roadmap. The Azure cloud-based solution has delivered 4,500 trials in 12 months and has had 65 customer wins such as HP, District M and the NHS in the UK.

According to Sajeel the biggest pain points his company takes away for customers are are as follows. 






3Cinteractive Brings CMS and Orchestration to RCS Marketing

March 8, 2018



Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to provide superior messaging and marketing to all customers according to Brian Heikes, VP, Product Mangement and Solutions at 3Cinteractive.

They recently launched some of the first campaigns on the Sprint network when they announced their RCS A2P deployment. Prior to this change, Sprint just allowed P2P RCS capability or person-to-person messaging. Now with the MAP solution, organizations now have the full power sending rich marketing messaging to all consumers.

In addition to the benefit of having RCS work on all handsets, its use allows companies to avoid needing to go through a BigTech gatekeeper who mines the data to sell competitive advertising.

In other words, if you look at the Facebook business model - the first step was to get companies to bring all their customers to the Facebook network by liking their pages. The next step was to charge companies for access to their own customers via algorithm changes and advertising.







External Battery Power Bank for Microsoft Surface Book

March 7, 2018



If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for you. After hours of searching Amazon and Google we came across the Crave PowerPack CRVPP101 50000 mAh,Dual USB and Dual Laptop Ports Ultra-High Density Portable Power Bank.

(Exact product names used for your information).

Disintermediated News Companies Get Government Help

March 7, 2018

Disintermediation often is described as "taking out" the middle-man between buyer and seller but when if comes to news, the Big Tech companies such as Google and Facebook and perhaps even Twitter have taken the essence of news content - perhaps a title, snippet and photo and provided it for free to their users.

Of course quite often, newspapers and magazines provide their information for free as well but use advertising as a monetizing vehicle. Big tech companies have disintermediated the advertisers and the eyeballs.

The Democrats in the House of Representatives have gotten involved and introduced a bill today that would allow media outlets to band together to negotiate for better terms with giant tech platforms.

Rep. David Cicilline's (D-R.I.) Journalism Competition and Preservation Act would grant a temporary antitrust waiver for news publishers to collectively negotiate with companies like Facebook and Google.






Apple Must Buy Devialet

March 5, 2018

At ITEXPO A month ago, we asked a room full of about 500 techies how many wanted the HomePod from Apple. One hand went up. Dozens had Amazon Echos and Google Home devices however.

The bad news at the show later translated into lackluster sales as reported by analysts.

The problem for Apple in the smart speaker market is the low end is sewn up. Amazon is selling their Echo devices for a few dozen dollars.



FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018

March 4, 2018



The pace of change in technology continues to increase and if your company generates its income from helping customers deal with these advancements, it's up to you to stay on the cutting edge of technology. Moreover, you need a general awareness of the regulatory environment and what issues are being addressed by the federal government; now and in the future.

It’s why we’re thrilled to announce that Yours Truly (Rich Tehrani) will be giving a keynote presentation at the Ideacom 2018 conference in Washington DC, April 8-10, 2018. The focus of our presentation will be on what resellers and MSPs need to know to adapt to the changing technology landscape.

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