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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Charge in Style with Nomad

June 17, 2014

Some time back I wrote about Nomad cables - particularly the small thin Lightning adapter that fits in a wallet. Its the ideal was to ensure you never run out of power - as long as there is a USB plug nearby, you can always top off your device. Now the company has a new clip device which can attach to your backpack, laptop bag or anything else - to again, ensure you are always powered. The iPhone 5s doesn't last a whole day if you actually use it meaning power users are foreced to add a bulky case or top off frequently.

WebRTC Expo 2014 Atlanta Live Blog

June 17, 2014

Updated June 19, 2014 6:30 pm EST

The webifications of communications is transformational and at its core its WebRTC says Phil Edholm as he kicks off WebRTC Expo in Atlanta at the Cobb Galleria. He says that WebRTC is the next wave of communications. He went through a number of waves - in tech and telecom. He pointed out that the Web needed time ot take off as infrastructure was built.

Dialogic Leading the way in WebRTC Deployments

June 16, 2014

Dialogic announced today they are involved in over 90 WebRTC engagements among telcos, enterprises, contact centers, cloud and Web companies, and public institution. Some of the details are as follows:

  • Communications service providers (CSPs) demand WebRTC. 74% of engagements have a CSP focus or relate in some way to communications service.
  • Existing IP communications networks must be extended. 67% need to connect existing networks with WebRTC where PowerMedia XMS provides media interworking.
  • WebRTC is a global phenomenon.

Alcatel-Lucent: NFV Can be More Secure than Legacy

June 16, 2014

As NFV and SDN usher in a new era of software telcos, there are just so many pieces which have to be put into place to enable solutions from disparate vendors to interoperate smoothly. Moreover, carriers are always looking for one throat to choke and NFV really opens up the carrier network is so many new ways that determining who is responsible for issues is more difficult.

Security has always been a major focus for operators. Indeed, when their networks were proprietary and thought to be bulletproof, it was determined a simple whistle distributed in a box of Captain Crunch cereal could give access to hackers.

Microsoft Surface Pro 3 Reviewed

June 12, 2014

By now my readers know I think the Microsoft Surface Pro 3 is a solid compromise between tablet and laptop with a few trade offs you would have with any device. Starting with the bad first, the keyboard although very functional, actually feels like it is made from cardboard. There is flex when you type. Moreover, there is no key spacing.

One Thing Amazon Music Has, Others Don't

June 12, 2014


One of the biggest challenges users of electronic devices have to deal with is battery life… I returned from a conference this week where executives all around me had iPhones with large, bulky covers… Something I try to avoid using whenever possible. The challenge becomes getting in the gym early in the AM, then using your phone all day in conferences and then streaming music or news later in the day without losing power when you potentially need it most. This is the exact challenge I had yesterday – I had a flight delay and was in the airport all day due to tornado warnings apparently in DC.

Bottom line is, in the gym yesterday morning I opted to use Slacker’s ability to play downloaded music from the phone.

Meet TMC Editorial Team Next Week in Atlanta

June 11, 2014

Smart Voice may be the Evolution of Communications

June 10, 2014

Over the past few decades as telephony has opened up, we have seen the advent of APIs on computers which allowed better control of voice communications. Things like softphones and PC PBXs startd to appear in the nineties. Soon thereafter we saw voice get packetized as it travelled over IP networks. Big data, analytics and a host of technologies have evolved to a point where voice will be heading to a new frontier – and smart voice will be born.

GENBAND Perspectives 14 Live Blog

June 10, 2014



GENBAND Perspectives 14 kicks off this morning - expect the live blog here... Last night the company hosted a networking reception where I had a chance to speak randomly with one of the company's customers in Mississippi - an ILEC becoming a CLEC. The person I spoke with said they actually purchased the equipment from Nortel just before that company went under and GENBAND acquired the assets. He went on to say he is very happy with the road map GENBAND is on and how they handled the acquisition.

Panasonic A500 Wearable Tech Shoots 4K Video

June 6, 2014


Were you wondering how you can shoot 4K video without even having to use your hands? Well, Panasonic has the answer… A wearable 4K camera that straps around the arm and is connected to your head. In situations where you want the world to see what you do, this is one way to do it.

Check out Neymar trying on and using the A500




The Panasonic A500 retails for $399 and includes a level shot image stabilizer and a built-in LCD so you can see what you are filming – I mean recording.

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