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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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xMAX

July 6, 2005

VoIP Quality Webinar Soon

July 5, 2005

TMCnet will be hosting an exclusive webinar with Keynote Systems' Dharmesh Thakker on July 12, 2005 to discuss the findings of a major VoIP study. To gain insight into how end-users perceive VoIP service providers and network carriers, register for the free  VoIP Quality Webinar. I will be involved in this webinar as well and am very excited to be sharing the findings with the world in just one week.

Here are some details:

  • Only VoIP-PSTN (and as a baseline PSTN-PSTN) calls were sampled. No VoIP-VoIP calls were measured as part of the survey.

Aspect and Concerto Merge

July 5, 2005

Here are the details of the Concerto and Aspect merger. This is huge news for the contact center space and Concerto has been on a tear lately with acquisitions. SER is a company that competed extensively with Concerto and was relying on Aspect to partner on the inbound side, making SER more well-rounded. This merger certainly has the potential to put a wrench in the plans of SER.

Since Concerto became a private company a while back and they are doing the acquiring – Aspect too will become private.

China Spam

July 5, 2005

Great news… China has signed onto and international antispam pact. After the US, China may be the worst offender in sending spam and about one in five spam messages are attributed to the country. Now is as good a time as any to tackle the issue. At last count I get about 300-500 spam messages a day.

India Cyber Crime

July 5, 2005

India will soon be toughening laws dealing with confidential information. This is a response to the recent problem in one call center where data was stolen by an employee. This article states that there seems to be no greater threat in India than any other country. While this may be true, it will be smart for India to promote what happens to those that steal data.

Bronx Zoo

July 5, 2005

I live about 30 minutes from the Bronx Zoo and in my life have been there a total of about 45 minutes. This past weekend I decided to take a trip with my daughter Priscilla and see the zoo. It was amazing. I love animals but rarely get to go to zoos.

American Airlines Spirit of 1776

July 5, 2005

I received this e-mail today from American Airlines. I thought it worth passing on:

Dear Richard Tehrani,

Please join us in celebrating our nation's Independence Day in the "Spirit of 1776". With your help, American Airlines will provide 17.76 million AAdvantage miles to bring wounded U.S. military personnel and their families together. You can take part by donating AAdvantage miles to Operation Hero Miles between July 4th, 2005 and September 5th, 2005.

Nortel Incentive Program

July 5, 2005

Nortel has introduced new incentive programs for its channel partners in North America that focus on VoIP, data and applications. The Velocity Incentives program is an addition to Nortel's Partner Advantage program, and it's designed to drive Nortel and partner profits up while also layering on incremental marketing funds and increased growth rebates for partners that sell IP telephony, data and applications products.

"That's where the growth is today. That's where the demand is," said Jeff Taylor, director of North American field marketing at Nortel Networks. "The impetus behind this is ultimately to serve our customers and where our customers are going."


The overall Nortel strategy over the last couple of years has been around IP telephony, data and applications, and that's reflected in the types of products that Nortel is bringing to market, Taylor added.

VoIP Blocking

June 30, 2005

Interesting arguments Tom makes about VoIP blocking and how the liability is too great for anyone to do this in the future over cable. He could be right but I wonder if broadband providers aren’t coming up with ways to offer levels of bandwidth and in effect making us pay to have the QoS needed to guarantee 911 and other calls will have acceptable quality. I get the feeling that in this way service providers could effectively tax VoIP service that is provided by others.

Still this VoIP blocking issue isn’t new and thankfully Forbes.com mentioned the Madison River consent decree that forbids the blocking of VoIP and the fine in this article.

Cable companies could block ports but as Tom says there is significant risk in doing so. I think Tom is probably right on this issue but I don’t expect it to go away any time soon.



CNET’s News.com on Carly Fiorina

June 30, 2005

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