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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

$4B Wireless Repair Market Event Comes to ITEXPO

Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones...

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Ad Blockers vs Mobile Advertisers

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to...

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Ransomware Fog Rolls over SanFran Muni, SFMTA

We’ve known ransomware costs for a small- to medium-sized business can be $99,000, per Kapersky Labs. This includes lost business data,...

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Why you would give up the chance to strut around in Middle Earth Barbie wear? Allison Smith asks.

#Thankful! What for? Being able to speak...well, not as well as Allison Smith. Being able to design software and apps with code,...

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Happy Thanksgiving!

I don't think Ican write one better than I did 2 years ago, so here's a link to that piece. Happy...

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Comparing Different Types of Mobile Ads

Now that access to the internet via mobile devices is past 50% compared to access via desktop, it makes sense that internet...

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UCaaS Round-Up (Tidbits 2443)

Nextiva, a Broadsoft powered ITSP, announced at their user conference that it has released a new UC&C or Workplace Comms platform...

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Diabetes Linked To Alzheimer’s

August 26, 2005

If you live the sedentary life of a blogger you should take note of a recent article in USA Today discussing the links between insulin levels, diabetes and Alzheimer’s. Basically a high fat diet and increased fat in the system increase your chances of getting Alzheimer’s. Diet and exercise seem crucial in keeping the disease at bay.

I advocate an hour for exercise each day where bloggers and blogees (did I really just say that?) take a break and hit a treadmill or some weights.

Last Time I saw Andy Abramson he showed me how he can blog from a cell phone so we expect him at least to keep blogging during the blackout period. Perhaps Andy can share his secrets with the rest of the blogging community.

Here is an excerpt:

Cole's research found that mice fed a fatty lab chow developed insulin resistance.







VoIP E911 Extension

August 26, 2005

The entire VoIP E911 debacle is amazing to me. In this article about the FCC VoIP E911 extension you can learn the details of what is happening with the FCC and the cut-off date that was extended 30 days. The article gives a good history of what is happening in the market.

Here is a salient portion of the article that:

"During this additional period of time, the Bureau expects that all interconnected VoIP providers that qualify for this extension will continue to use all means available to them to obtain affirmative acknowledgements from all of their subscribers," the notice said.


I also wrote about the FCC E911 Extension but from the viewpoint that the VoIP industry is not being treated fairly. I get the feeling we are second class citizens in the eyes of the FCC.




Zotob Author Nailed

August 26, 2005

Sweet Justice

WASHINGTON (CNN) - A 21-year old resident of Turkey and an 18-year-old Moroccan national have been arrested for creating and spreading computer worms that disrupted services on computer networks of major U.S news organizations and other institutions earlier this month, the FBI announced Friday.





FBI officials said the two men are expected to be prosecuted by the governments of their home countries.

The FBI praised Microsoft for its cooperation in the investigation, and attributed the swift resolution of the case to strong international cooperation. Microsoft said the arrests demonstrated the value of public-private collaboration.

AOL Settles With Spitzer

August 26, 2005

AOL Settles With Spitzer
I stumbled across this article today and am not sure if it is recent as I can’t seem to find a date on the page. Whether my eyesight is worse than I thought or it is just a mistake is unclear but the article is pretty interesting and it talks about how AOL got into trouble with Eliot Spitzer who recently announced a 1.25 million dollar settlement with the company.

At the heart of the problem is AOL’s policy of incentivizing their workers for retaining customers who call to cancel.

This system, in which reps could earn tens of thousands of dollars, “had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers,” according to Spitzer’s office.

AOL has 60 days to eliminate its program of rewarding bonuses based on minimum “save rates.” The company did not specify how bonuses will be allotted without the save rate, and adds that the program is “a work in progress.”

In addition the company has identified the employees who did not cancel orders at customer requests and has put a better monitoring system in place to ensure they do a better job of respecting customer’s wishes.








War On Terror For Nerds

August 26, 2005

David Isenberg has a pretty funny post here regarding dealing with terrorists using the UNIX command line. I was a UNIX system administrator for years and grew up on this robust and scalable OS. Still I wasn’t positive what chown was. I was pretty sure it was change owner and turns out I was right.

The Only Show With a Consumer VoIP Marketing Summit

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

There is only one show you need to attend if you work for a service provider and are tying to figure out how to price your products and services effectively. That Is Internet Telephony Conference & Expo.

This Consumer VoIP Marketing Summit was designed with service providers in mind. How on earth are you supposed to price your services in a vacuum?



Best Keynotes in the World

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

No other VoIP show in the world has ever had the level of keynoters that ITEXPO has.

ITEXPO: Best VoIP Show In The world

August 25, 2005

I have been deluged with exhibitors from past Internet Telephony Conference and Expos to start writing about how much superior TMC's ITEXPO is to other events. For the most part I thought it was self-explanatory as we have had 3 sold out exhibit halls in a row and our aisles are always full of people buying and selecting products. Everyone knows that other industry events may have lots of exhibitors but they don’t get the traffic. At least that is what everyone tells me.

Rates Technology and Alcatel

August 25, 2005

In my blog entry on Rates Technology Inc I mentioned Alcatel as in default. Specifically:

After it became impossible to get them covered, RTI recently filed suit for willful patent infringement against Centrepoint Technologies, Inc. for much less money than Mitel and Alcatel (they certainly are a smaller company).

Mitel Networks was sued for $945 Million; Alcatel was sued for $1.155 Billion; and their default is pending in USDC EDNY. Hello Direct, GN Netcom and GN had been sued by RTI for patent infringement, and they recently settled with RTI; the terms are being kept confidential

.

Since that time I have learned the court has vacated the default meaning it is now in the hands of California courts since Alcatel sued Rates Technology Inc. first in California.





Carly Fiorina

August 25, 2005

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