Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

Full Story »

IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

Full Story »

The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

Full Story »

MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

Full Story »

Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

Full Story »

VoIP and Coding Addicted OpenSIPs Founder Bogdan Iancu Insight

The most superb community builders are few and far between, and in the IP communications coding world, one of those few is...

Full Story »

Cluecon Sponsor YTel CEO & CTO: How Voice Providers Can Leverage AI & IOT

The best conferences and exhibitions are the ones in which we have had the chance to get to know some of people...

Full Story »

Do Not Call

September 28, 2005

Major Media at ITEXPO

September 27, 2005

Live In Toronto

September 27, 2005

I am in Toronto this morning speaking on call centers and enterprise VoIP. I was invited her by Interactive Intelligence and Vonexus. The last time I spoke in Toronto was about ten years ago. I was invited back then by a CTI association.

Screw The Nano

September 26, 2005

Motorola CEO Ed Zander has a point when he says “Screw the nano," said Zander. "What the hell does the nano do? Who listens to 1,000 songs? People are going to want devices that do more than just play music, something that can be seen in many other countries with more advanced mobile phone networks and savvy users.”

But the point he makes is not that consumers have a problem it is that the telecom industry in general, especially the mobile market in the US is abysmal.

Carly Fiorina Keynote

September 26, 2005

I just spoke with Carly Fiorina and am blown away at how down to Earth she is. She is not only one of the most pleasant people I have spoken to but she is beyond knowledgeable about VoIP, telecom and technology.

Ms. Fiorina will be a keynote speaker next month at Internet Telephony Conference & Expo and I can't wait to hear what she has to say.

Expect to hear how physical processes are becoming digital, mobile virtual and personal. Carly went on to say that the areas where we are having difficulty such as national preparedness/security and healthcare are places where we haven't done this.

In her words, telecom/datacom and service provider/enterprise are not separate realms. Instead of having to organize and respond along vertical chains of command we need horizontal collaboration across boundaries and companies.

Here are some other notable comments:

Telecom is ultimate tool for unlocking human potential

Technology is all about people.

In order for VoIP to be applied to processes it requires collaboration among different groups.

The question is how do we make money and grow the industry?

Carly is quite in tune with the regulatory environment and will comment on what is needed to ensure we have a competitive broadband landscape.

VoIP, Inveneo and Katrina

September 25, 2005

I wrote about Inveneo and their bicycle-powered VoIP solution this past April 2005. The interesting thing about the company at the time was they were connecting remote villages with VoIP via wireless technology, Linux-powered VoIP and a combination of solar and bicycle power. This is really cool stuff. Inveneo is a non-profit entity and I recently wrote about how the company may get funded.

I had a chance to catch up with the management team at the company and although they are silent on confirming investment rumors, they have a great deal of things to say about what they are up to today.

Virtually the entire company has packed up and moved down to areas ravaged by Katrina so they can help set up communications for emergency workers and others.

VoIP White Papers

September 25, 2005

I am building quite a stable of people who can generate quality white papers so if anyone out there needs to hire someone to help in this area or any communications related white papers for that matter – drop me a line and I will make some introductions.

Update: Our new TMCnet whitepapers are generating quite a bit of interest and I thought it worth sharing this good news with my readers. There is some very good content in the library and I had a chance to read a few of these whitepapers and am impressed.

AT&T has done a nice job with some of their whitepapers. Some of the ones worth reading are Voice over IP Security and Critical Steps for a Successful VoIP Deployment.

Another whitepaper gaining lots of traction is Nortel's Top 10 Questions to ask IMS vendors: What's important and what to watch out for.

TI has a few worth looking at as well -- Remote Management: Critical to a New Generation of Digital Service Providers & Next-Generation Residential Gateways: Flexibility and High-Performance will be Critical.

Whitepapers are just such a great way to learn about a topic -- sure they aren't as glossy as four-color magazines but every now and then you need a break from all that color. It sort of reminds me of Pleasantville without those excellent chocolate chip cookies.

VoIP Killed The PBX Star

September 25, 2005

VoIP is responsible for the biggest threat to the PBX market since – well ever. Other than a slow economy the PBX market had no threats. Sure Centrex was a threat at some point but ILECS never really excelled at selling the service and as such it was never so competitive.

For the first time ever technology has become a serious threat to PBX companies. Right now that same technology, VoIP is enabling PBX sales to boom.

Economist VoIP Cover Story

September 25, 2005

There was a great story recently in the Economist about VoIP. The article discusses Skype, eBay, Yahoo!, Microsoft and others. Here are some excerpts:

This is every bit as audacious as it sounds. Mr Zennstrom, in general, is a modest man.

On-Demand VoIP Ahead Of Demand

September 24, 2005

I have seen a resurgence of interest in the hosted PBX market. I launched the world's first hosted communications magazine back in 2000 called Communications ASP. The market demand for the magazine was amazing -- both subscriptions and advertising were way ahead of budget.

Then the crash happened and ASP became a terrible word and scores of communications ISPs went out of business.

Markets go up and down over time but still I have obviously been a fan of hosted communications for years.

The thing is that now I am seeing so many vendors jumping into the space and at the same time I am not sure enterprise customers are as excited about the prospect.

I speak in front of hundreds of communications executives every month. In the past year I have spoken in virtually every major US city and on Monday I go to Toronto to speak again.

The interesting thing is that most audiences I speak with aren't considering a hosted solution.

Featured Events