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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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How to Speed Small Cell Site Acquisition on a Large Scale

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

Outdoor small cells are now widely recognized as a great solution for expanding mobile capacity and coverage. And their use is expected to grow sevenfold by 2018.[1] So here’s the next big question: How can you put these cells where they’re needed, faster and at lower cost?

Maybe you’ve already encountered deployment issues, including difficulties with small cell site acquisition. According to an Informa Telecoms & Media survey, nearly 60% of mobile operators say that deployment problems are their biggest small cell challenge.[2] In other words, operators’ top concerns are not about small cell technologies or products. Instead, they’re about the practical aspects of getting these cells up and running on light posts, utility poles, bus stops, buildings and other street locations.

This blog looks at a collaborative approach that makes these deployment processes faster and easier. Alcatel-Lucent adopted these methods for our Metro Cell Express Site Certification Program. And we’re discussing them here, because this business model earned a top award in the small cell innovation leadership category.

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Structural Separation via REIT Equals Zero Taxes

Windstream got the endorsement of the IRS to transfer their assets - copper and fiber plant - to a REIT and...

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Connected Cars as an Everyday Lifestyle

By: Ellis Lindsay, General Manager, Customer Experience Solutions, Alcatel-Lucent 

I drive to work and back home in my car every day. I tune in to a radio station for traffic news and upcoming events nearby. Like many of you I’m sure, this is a typical everyday activity. And like never before, we are connected to our home, our families, our phones, our work and our friends in a network that seems to be always on. Shouldn’t we be in a lifestyle where we are consistently connected to the everyday activities in our lives? Well, let me introduce you to the world of Connected Cars. Full Story »

Percipia Networks

May 19, 2005

AP on VoIP 911

May 18, 2005

After a decade of wrangling between government and the wireless industry, there's still no certainty that when a cell phone is used to dial 911 an emergency dispatcher will automatically know the caller's location or phone number.

Now, with the rise of another new telephone technology, Internet-based calling, officials appear determined to avoid a repeat of that wireless experience, as well as recent incidents where 911 calls from Internet phones went unanswered.

So on Thursday, the Federal Communications Commission is expected to set a firm deadline for providers of the new service - known as VoIP or Voice over Internet Protocol - to deliver the same 911 capabilities as regular phones, the vast majority of which can be located in a crisis.

The expected order, which may allow as little as 120 days for compliance, would follow months of finger-pointing and bickering between VoIP carriers and the traditional local phone companies who own the network connections to the nation's nearly 6,200 "public safety answer points."

"It's an aggressive time frame, but from a public policy standpoint it's understandable why the FCC is being aggressive," said Carol Mattey, a director in Deloitte & Touche LLP's regulatory practice who was deputy chief of the FCC's wireline competition bureau until January.

"The whole wireless 911 mandate just dragged out and dragged out, and policy makers may want to make sure it doesn't get dragged out like that for this new technology," said Mattey, noting that 911 became an issue after many cellular networks were built. "In the wireless situation, you had a whole industry up and running and you had to retrofit systems to make it work. The VoIP industry is relatively in its infancy, so lets make it clear from the beginning that you need to provide 911 rather than going back and jury-rigging something."

It was only with the promise of intervention by new FCC Chairman Kevin Martin that sharp rhetoric has given way to a somewhat more cooperative tone by the opposing camps.

Naturally, both sides are hesitant to sound a politically incorrect note when it comes to public safety issues. Yet there's been a barrage of anxious lobbying at the FCC.

Internet phone carriers, ranging from mainstream leader Vonage Holdings Corp. to hip innovator Skype Technologies SA, are worried the FCC order may stifle the industry's development and ability to compete.















Mediatrix Solves 911

May 18, 2005

Is this new patented product from Mediatrix, a must-have product for all Canadian VoIP providers. And more interesting is this the sort of product that can work in the US – allowing a customer to have PSTN backup for 911 calls? Keep in mind that a phone line in the US must provide 911 service – even if it is an inactive line.

Patented technology, integrated in Mediatrix VoIP residential gateways, allows VoIP service providers to offer subscribers full access to 911 emergency services

Montreal, May 17, 2005 - Mediatrix Telecom, Inc., a leader in Voice over Internet Protocol (VoIP) access technology, today announced its Mediatrix VoIP residential product line complies with recent Canadian Radio-television and Telecommunications Commission’s (CRTC) decision addressing the requirements for VoIP service providers to offer emergency 9-1-1 service.

Indeed, in its decision dated April 4, 2005, the Commission requires VoIP service providers offering fixed VoIP service to grant the same level of 9-1-1 emergency service that is provided by the incumbent telephone companies to their existing customers (either Basic 9-1-1 or Enhanced 9-1-1 service).

Mediatrix integrates a patented technology (Canadian patent # 2303392) in its VoIP residential gateways allowing users to place phone calls over either the Internet network (IP network) or the legacy telephone network (PSTN network). Mediatrix VoIP residential gateways route calls over the IP network while directing emergency calls through the PSTN network.







Symbian TTS From Loquendo

May 18, 2005

Interactive Intelligence Presentations

May 17, 2005

Vonexus and Interactive Intelligence Agenda

May 16, 2005

May 17, 2005 • Washington DC

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                    

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                           

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Paul Weber, VP, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Elaine Looney, COO, ABC Group

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch (shares with Vonexus seminar)

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                     

11:30 am – 1:00 pm

Registration & Complimentary Lunch (shares with ININ seminar)

1:00 – 1:15 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Paul Weber, VP, Sales, ININ

1:15 – 1:45 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:45 – 2:15 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Business Development Manager, Vonexus

2:15 – 2:45 pm

Leveraging Your Investment

Integrated VoIP on the Microsoft Platform  

Brit Vickner, Business Development Manager, Vonexus

2:45 – 3:00 pm

Break

3:00 – 3:30 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Business Development Manager, Vonexus

3:30 – 3:45 pm

Real Implementation - Customer Case Study

3:45 – 4:00 pm

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

 

Vonexus Speech

May 16, 2005

I am speaking at Interactive Intelligence and Vonexus seminars tomorrow. I am looking forward to the trip and the talk. Speaking in front of an audience energizes me and the seminars put on by this company are always excellent -- attracting large crowds of quality people who always ask intelligent questions.

The last time I spoke at one of these seminars the crowds were similar for the call center and enterprise IP PBX sessions. I am going to spend some time differentiating my talks so that both are full of useful content and information you can use.

I hope to see you there.

PS: I am flying out of Westchester airport and can tell you from experience that if you lice in Fairfield County, CT or are within 30 miles of this airport -- Use it if you can.





Light Reading For Sale

May 16, 2005

Check Point and VoIP

May 16, 2005

What do you do when Microsoft decides your niche is worth taking away from you? Come out with a slew of new products of course. Try to stay one step ahead. Tom Keating details how Check Point has announced NGX.

Bill Gates Improves Education

May 15, 2005

So many people hate Microsoft and have demonized Bill Gates. Some extremely upset critics have even thrown a pie in his face. If you are a technology company, the name Microsoft should scare you as there is no niche in technology this company won't purse, dominate and eventually rule -- if they have their way of course.

But the side of Bill gates that many people don't see is the one that donates billions to charities around the world. It seems the Bill and Melinda Gates foundation may even be responsible for changing the US education system.

The foundation has education programs in place in over 42 states and has donated 2.3 billion dollars into educating future generations of students.

Gates is a product of intensive hands-on instruction courtesy of Seattle's private Lakeside School.





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