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Yes, Fonality, I am Skeptical (of the VoIP Sector)

Apparently, one slightly snarky tweet and a single line item in Tidbits - "A head scratcher: Fonality got bought by Netfortis....

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Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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eBay Buys Skype for $2.6 Billion

September 12, 2005

After all the rumors of eBay purchasing Skype and the downplaying by both companies, the acquisition is official today. As I mention in prior postings the significance of this announcement to the VoIP market cannot be understated. Ebay has finally helped the market put a valuation on a VoIP company and I am sure VCs and other companies in the space are ecstatic.

That is not to say everything is fine and dandy. BusinessWeek talks of frothy VoIP markets and other terms not heard since Allan Greenspan tried to talk down the Internet boom in the late nineties.

Whether 2.6 billion dollars is too much money to pay for a company with forward looking earnings (well 2005 anyway) of $60 million is unknown as Skype really has no equal in the VoIP space.



Fiber And VoIP In New Orleans

September 11, 2005

USA Today does a really good job with their technology stories. They really understand what is happening in telecom and other areas of technology and their reporters deserve a lot of credit. I recently added USA Today to my RSS reader and was blown away with the recent story I read titled Rebuilt New Orleans could be cutting edge. The general idea is that New Orleans can be a model city with fiber and IP and VoIP to every home.

Murphy’s Law

September 11, 2005

Sure enough. It was bound to happen. Don’t ever praise one piece of electronics at the expense of the other. No sooner did I sing the praises of the IBM T42P computer did it crash and burn.

Speaking In Seattle Next Week

September 10, 2005

Here are the details on the agenda for the conference I will be speaking at on Tuesday of next week in Seattle Washington. Hope to see you there.

Details (Interactive Intelligence in the morning and Vonexus in the afternoon)





"Best Practices for Migrating Your Contact Center to VoIP"

Brought to you by Interactive Intelligence®                                                 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                               

8:30 – 8:40 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Mark Piskadlo, Western Region Director, Sales, ININ

8:40 – 9:10 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:10 – 9:40 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

9:40 – 9:50 am

Break

9:50 – 10:30 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:30 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                                              

1:00 – 1:10 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Mark Piskadlo, Western Region Director, Sales, ININ

1:10 – 1:40 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:40 – 2:20 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Channel Development Manager, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Channel Development Manager, Vonexus

3:00 – 3:15 pm

Customer Success Story

Peter Grilley, ChemPoint

3:15 – 3:30 pm

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

 

The TV Broke

September 10, 2005

After eight years of illustrious service my rear-projection TV died. I ordered a new Sony TV online. It is also rear-projection but had good reviews and I think I will like it a lot. The price online was much lower than in the store and although I feel guilty for not buying in the store where I saw the set, if the price difference is huge I am just not going to throw away good money that the oil companies would prefer I donate to a better cause – like lining their pockets for example.
 
By the way, this weekend I had the displeasure of filling up my tank at what must be the world’s slowest pump.

Rich Tehrani Live – Again

September 10, 2005

I am live once again – and –again, and…

If you want to hear me speak it seems like you don’t have to leave your home-city as I feel like I am everywhere these days. And by the way I love it. Writing is great but there is nothing like seeing the reaction of a live audience when you speak with them about a topic. The interaction, before, during and after a presentation in priceless.

Yahoo! Produces Chinese Email

September 10, 2005

I was a bit surprised to learn from this story that a journalist in China was sentenced to jail for ten years after Chinese authorities requested a personal e-mail from Yahoo!. The e-mail was produced and subsequently handed over to Chinese authorities.

Yahoo! Is active in China and is trying to get a percentage of the Chinese market to use its various services.

That leads me to why anyone living in China would want to use an e-mail provider who actually has an office in China. I would imagine using an e-mail provider in another country where China has no authority would be smarter.

I would imagine the same holds true for any country.





China Port Blocking

September 10, 2005

Sure, I’ll Make a Good Telecom Czar

September 10, 2005

Communications News This Week

September 10, 2005

Here is a good article on TMC’s channels for the week. In it you’ll find a summary of many of the exciting things happening in communications this week. For example, Sonus had a sale of their IM-based products to Vistula Communications Services. The author writes:

“The company is deploying a full suite of Sonus' IMS-based solutions, including the Sonus GSX9000 Open Services Switch, PSX Call Routing Server, SGX Signaling Gateway and the Sonus Insight Management System.

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