Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

Full Story »

Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

Full Story »

Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

Full Story »

You Can Get Fired for Choosing Dropbox: A True Story

An MSP is contacted by a publicly traded company looking for help managing their IT. When the MSP goes to the company...

Full Story »

Open Source Software and NFV

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve...

Full Story »

Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

Full Story »

End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

Full Story »

Going To Orlando

August 23, 2005

I am getting so much done here at the airport among the screaming kids on the way to Orlando to speak at the Vonexus conference. It isn't so bad really. As I explained to the person at the gate next to me, once you have kids of your own, you don't mind the screaming of other kids so much. Especially I added when the other screams limit their screaming to when you are awake :-)

We had some great news today.

Google Talk

August 23, 2005

There are reports of a new soon to be released Google Talk program and it isn’t what you think as it is primarily and IM program. But as many have surmised, how long will it be before the company comes out with a VoIP package? In my opinion, it won’t take long for the search engine leader to add VoIP into their mix.

With Google’ role as indexer of the world’s information already spelled out how much time will it take for them to offer free calling with the added convenience of seeing targeted ads regarding what you are speaking about. You get the point.

Dating On-Demand

August 23, 2005

I was reading this article today about dating on demand and how Comcast is experimenting with this technology allowing anyone to see the video dating listings but only those people that subscribe to the on-demand service can actually see the videos.

The article implies that the market for such services will be small and while I agree it seems any company from Match.com to eHarmony can have video personals. If they have them already – consider me late to the party.

One of the complaints I hear from my single friends is that when they meet someone in person that they met through a dating service, they rarely look like their photo. I suppose a combination of showing a video of your prospective date and then videoconferencing with them prior to meeting might actually make dating less time consuming.

The whole concept of online dating is amazing because we seem to be heading into a world where you will pick a mate almost exclusively online. You will be able to scan a person’s video, have a videoconference with them and size them up before you even have to get in a car to go to a restaurant.

It seems to take the chance encounter aspect of dating out of the equation altogether and if anything makes dating a more sterile and boring place.







Vox Communications Test

August 23, 2005

Last night I finally got a chance to test a WiFi phone from VOX Communications. The phone is manufactured by UTStarcom and works very well. I placed a call to the AT&T CallVantage line I have at home which traverses my broadband network supplied by Optimum Online. So basically the WiFi phone was transmitting over a Linksys WiFi access point through a D-link ATA to the cable modem.

Bluetooth And Star Trek

August 22, 2005

Tom Keating writes today about bluetooth headset adoption and I couldn’t agree more., I have been meaning to write about this for a while. I was reviewing these things years ago – since Jabra came out with one of the first units. It is satisfying to see widespread adoption now.

Although the pace of innovation and technology must have been tough for Gene Roddenberry to predict as Tom so accurately mentions, we still don’t have phasers. We have Tasers but not phasers.

Marastar

August 22, 2005

Google Sidebar

August 22, 2005

Google is doing an admirable job competing with Microsoft by releasing product after product that competes with the Redmond based software company while at the same time downplaying the fact that they compete. In a Wall Street Journal article today you can read the following : It's no question that we're competing with Microsoft today -- and with a lot of other people," said Nikhil Bhatla, the product manager for Google desktop software. Today Google released Sidebar a tool that is like a web and personal; dashboard allowing you to keep track of news, weather, stocks, and more. It also serves as a launch pad for applications and tools.

When you download the toolbar you get a message that says “Please read this carefully.

Elite Coffee

August 22, 2005

I haven’t been to Israel in a number of years. The last time was I was there was just after my uncle build the Mandarin Hotel in Tel Aviv. That was also the last time I was fluent in Hebrew. When I was there I never got a chance to, as far as I recall – drink Elite Coffee.

I discovered this beverage over a year ago and it is the smoothest coffee I have ever tasted and as it is instant which means no more waiting to brew a new cup. Elite also makes regular coffee which I haven’t tasted.

It is also quite strong.



Down to Just over 600 E-mails

August 21, 2005

Offshored to Death

August 21, 2005

Will offshoring be the death of American companies? Perhaps not but what if intelligent competitors playing on inherent patriotism of potential costumers were to use offshoring as a way to take customers away from those companies that are known to put their service and support departments in other countries such as India?

Dell is one of the more famous companies using offshoring and we have all heard stories that many Dell customers are unhappy with the level of service they are receiving from the Texas based PC giant.

This environment presents a perfect opportunity for companies like MPC Computers to start advertising campaigns targeted at people who are sick and tired of dealing with offshored help desks. A new ad from the company has the following headline:

100% U.S. Based Service and Support

If you go to the specific site touted in the ad you see the following text:

100% U.S.-based service and support

At MPC Computers, we keep our tech support close to home.





At a time when most other PC companies are outsourcing their service and support to other countries, we're keeping our staff right here in the U.S. Our support reps sit right next to our product engineers-not in a different hemisphere. So if you have a problem, your question is answered quickly and accurately with as much technical information as you need.

MPC Computers builds products for speed, reliability and performance, like our new TransPort® 2300 notebook, featuring Intel® Centrino™ mobile technology and Microsoft Windows XP Professional, and the latest security features.

At MPC, we're committed to delivering great service and support, and we're committed to designing great products.













Featured Events