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Rich Tehrani
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Tech helps e-Estonia Replace Delaware as Corporate Capital

Set your business up in Delaware is what you’ll hear from an attorney if you decide to set up a US corporation....

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Nothing But Vanilla Pudding

Do you remember playing musical chairs in school? The music begins a chair is removed and you circle around until the...

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Talking API and UC with Zilkr

In this podcast, I sit down with Omar Paul, co-founder of Zilkr, a platform for communications APIs and SDK. In the...

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Will the Clinton Vs. Trump Outsourcing War hurt your Business?

With tens of millions of jobs lost in the U.S. due to outsourcing (including contract manufacturing), we can expect the topic to...

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Why Android Sucks: Part 2

Earlier this month in a piece titled Why Android Sucks you learned that Dell decided to stop updating Android devices. The article...

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2016 State of WebRTC

Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even...

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What It Means to Master an Agency

After rumors swirled at CP Expo in Vegas in March, the announcement is finally here: Sandler Partners is acquiring X4. This...

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Can Identity Theft kill You

August 21, 2005

A Money Magazine article (subscription required) titled "Are You Terrified About Identity Theft? If Not, Consider this: It Could Get You killed." Cites a conversation with John Gardner who they call a smooth talking lawyer and spokesman for Pre-Paid Legal Services.

The premise is as follows. If someone steals your identity and lands in the hospital and the doctors think it is you, your Medical information Bureau (MIB) identity will be altered. This is part of your medical history and can lead to you being denied insurance.

Why Avaya Was Spun Off

August 21, 2005

I was reading one of the networking magazines this weekend and was surprised at the error made by one of the authors. I don't want to embarrass the person so I won't mention them or link to the article. The comment was that Lucent sold Avaya to focus on the service provider market because it couldn't serve both. The door just does not seem to swing both ways.

Right before Avaya was spun off, Lucent held a press conference with a hundred or so editors and analysts.

Catching up on E-mail

August 20, 2005

I caught up (read -- scanned through and deleted and responded to important items as needed) on e-mail today and had just fewer than 4,000 when I started and am at 1,775. There were lots of great and important messages in my box and I am still getting to the more important messages.

If you let e-mail get away from you I feel you will never catch up. I don't know how we live without e-mail and more importantly how we are supposed to live with it. You can eat up so much time just catching up each day with your e-mail from coworkers, PR people, colleagues, etc.

I hope for more intelligent agents in the future that help us with the deluge of e-mail.



Stopping McMansions

August 19, 2005

VocalTec Receives Nasdaq Notification

August 19, 2005

Last night VocalTec reported they received a notice from the Nasdaq that they are not in compliance with marketplace rules that stipulate the minimum stockholder equity or market value of their shares. Nasdaq is reviewing the company's eligibility for continued listing on The Nasdaq SmallCap Market.

The Company has been requested to provide Nasdaq by August 26, 2005 the company's plan to achieve and sustain compliance with all Nasdaq SmallCap Market listing requirements. If following review of such plan Nasdaq determines that the company's plan is inadequate, Nasdaq will provide written notification that the company's securities will be delisted. The Company may appeal Nasdaq's decision to a Nasdaq Listing Qualifications Panel.

New Call Center Blog

August 19, 2005

Steve Brubaker is one of the nicest people you will meet in the call center business and he knows his stuff, really well. This is why I was so excited to read his new blog where he talks about how important call centers are to the US economy and how important it is to provide good customer service.

With all the companies offshoring and thinking they have o have agents in third-world countries, he asks:

Why aren't companies "wowing" customers today in the USA?  What is the real cost of bringing on new customers only to have them flee to the competition because of poor customer service experiences?

Why do customers have to wait on hold for lengthy periods of time to reach call centers?  Could it be because the bean counters are determining the number of agents needed and "acceptable" hold times based on historical data showing when people tend to hang-up in queue?
 
Why are Agents being hired who do not speak understandable English?  Could it be because the "cost" of agents in third world countries is a fraction of wages here in the USA?

It is no secret that more customer service agents are being off shored by the day and invariably the quality of customer service keeps diminishing. Customers will ultimately tell corporate America that what they are doing is good or bad. Losing customers however is a painful way to find out you have made a mistake.











EVDO Rev A

August 19, 2005

David Sims writes a great piece on CDMA2000 1xEV-DO Revision A technology and it is faster as you would expect that traditional EVDO. Verizon and Lucent are trialing this new technology and I can’t wait till it comes out. I can’t tell you how many times this network has saved me in the last year or so since I have had it.

Revision A enables users to receive data (forward link) at speeds of theoretically up to 3.1 Megabits per second, and send data (reverse link) at speeds of theoretically up to 1.8 Mbps. I suppose these terms are Lucent wireless speak for upload and download.

Now I was never able to reach theoretical speeds before the upgrade and I am sure I wont be able to with the upgrade. All I can ask for is that I get a proportional speed jump and I will be happy.



Rich Tehrani “Live” Next Week

August 19, 2005

One of my favorite things to do is to speak to a live audience and share my thoughts and opinions with them. I especially like the feedback I get from the audience when I am done. The questions, the dialogue, the networking, Q&A, etc. That is the best part of public speaking.

Carrier Broadband Forecast

August 19, 2005

More on VocalTec

August 19, 2005

One of the more popular things I have written recently has got to be my brief history of VocalTec and judging by the responses I received, I struck a chord with a number of people. On the one hand there are e-mails such as the one below:

Dear Rich,

I read with interest your comments on VocalTec, and I also read the article you referenced.

I certainly remember when VocalTec launched their first off-the-shelf software VoIP product, and I remember them at the Computer Telephony Expos, too (back when Dialogic and Harry Newton held sway).  As an industry market analyst, I could never really figure out VocalTec's business model. Were they a software house, an equipment vendor, a turnkey systems house, or what?

When the Deutsche Telecom deal was announced, I thought I had their business model tied down, but a year or so later, their lead PR lady said, "We think of ourselves as a software house." But even then, I detected the arrogance you mentioned.







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