Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Open Source Software and NFV

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve...

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Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

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Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

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Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

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Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

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HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

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Vox Communications Test

August 23, 2005

Last night I finally got a chance to test a WiFi phone from VOX Communications. The phone is manufactured by UTStarcom and works very well. I placed a call to the AT&T CallVantage line I have at home which traverses my broadband network supplied by Optimum Online. So basically the WiFi phone was transmitting over a Linksys WiFi access point through a D-link ATA to the cable modem.

Bluetooth And Star Trek

August 22, 2005

Tom Keating writes today about bluetooth headset adoption and I couldn’t agree more., I have been meaning to write about this for a while. I was reviewing these things years ago – since Jabra came out with one of the first units. It is satisfying to see widespread adoption now.

Although the pace of innovation and technology must have been tough for Gene Roddenberry to predict as Tom so accurately mentions, we still don’t have phasers. We have Tasers but not phasers.

Marastar

August 22, 2005

Google Sidebar

August 22, 2005

Google is doing an admirable job competing with Microsoft by releasing product after product that competes with the Redmond based software company while at the same time downplaying the fact that they compete. In a Wall Street Journal article today you can read the following : It's no question that we're competing with Microsoft today -- and with a lot of other people," said Nikhil Bhatla, the product manager for Google desktop software. Today Google released Sidebar a tool that is like a web and personal; dashboard allowing you to keep track of news, weather, stocks, and more. It also serves as a launch pad for applications and tools.

When you download the toolbar you get a message that says “Please read this carefully.

Elite Coffee

August 22, 2005

I haven’t been to Israel in a number of years. The last time was I was there was just after my uncle build the Mandarin Hotel in Tel Aviv. That was also the last time I was fluent in Hebrew. When I was there I never got a chance to, as far as I recall – drink Elite Coffee.

I discovered this beverage over a year ago and it is the smoothest coffee I have ever tasted and as it is instant which means no more waiting to brew a new cup. Elite also makes regular coffee which I haven’t tasted.

It is also quite strong.



Down to Just over 600 E-mails

August 21, 2005

Offshored to Death

August 21, 2005

Will offshoring be the death of American companies? Perhaps not but what if intelligent competitors playing on inherent patriotism of potential costumers were to use offshoring as a way to take customers away from those companies that are known to put their service and support departments in other countries such as India?

Dell is one of the more famous companies using offshoring and we have all heard stories that many Dell customers are unhappy with the level of service they are receiving from the Texas based PC giant.

This environment presents a perfect opportunity for companies like MPC Computers to start advertising campaigns targeted at people who are sick and tired of dealing with offshored help desks. A new ad from the company has the following headline:

100% U.S. Based Service and Support

If you go to the specific site touted in the ad you see the following text:

100% U.S.-based service and support

At MPC Computers, we keep our tech support close to home.





At a time when most other PC companies are outsourcing their service and support to other countries, we're keeping our staff right here in the U.S. Our support reps sit right next to our product engineers-not in a different hemisphere. So if you have a problem, your question is answered quickly and accurately with as much technical information as you need.

MPC Computers builds products for speed, reliability and performance, like our new TransPort® 2300 notebook, featuring Intel® Centrino™ mobile technology and Microsoft Windows XP Professional, and the latest security features.

At MPC, we're committed to delivering great service and support, and we're committed to designing great products.













Can Identity Theft kill You

August 21, 2005

A Money Magazine article (subscription required) titled "Are You Terrified About Identity Theft? If Not, Consider this: It Could Get You killed." Cites a conversation with John Gardner who they call a smooth talking lawyer and spokesman for Pre-Paid Legal Services.

The premise is as follows. If someone steals your identity and lands in the hospital and the doctors think it is you, your Medical information Bureau (MIB) identity will be altered. This is part of your medical history and can lead to you being denied insurance.

Why Avaya Was Spun Off

August 21, 2005

I was reading one of the networking magazines this weekend and was surprised at the error made by one of the authors. I don't want to embarrass the person so I won't mention them or link to the article. The comment was that Lucent sold Avaya to focus on the service provider market because it couldn't serve both. The door just does not seem to swing both ways.

Right before Avaya was spun off, Lucent held a press conference with a hundred or so editors and analysts.

Catching up on E-mail

August 20, 2005

I caught up (read -- scanned through and deleted and responded to important items as needed) on e-mail today and had just fewer than 4,000 when I started and am at 1,775. There were lots of great and important messages in my box and I am still getting to the more important messages.

If you let e-mail get away from you I feel you will never catch up. I don't know how we live without e-mail and more importantly how we are supposed to live with it. You can eat up so much time just catching up each day with your e-mail from coworkers, PR people, colleagues, etc.

I hope for more intelligent agents in the future that help us with the deluge of e-mail.



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