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Target and Casper, Retail is now like Telecom

Retailers are now a lot like broadband providersCasper sells a mattress that rolls up and comes in a box and has rave...

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Merger Synergies and CX

Sonus is merging with GENBAND. Last year Sonus bought Taqua for $20M. The talk is all about synergies and higher EBITDA....

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Telecom Tidbits # 2457

Some help with Robocalls. Pass it along. Private equity firm, TPG, last year acquired RCN and Grande. Now they are grabbing...

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Is the Cisco VNI Right?

I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it...

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What Happened to LinkedIn?

This week there have been two posts on my feed about "We can connect but don't spam me!" The discussion was...

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If Starting Today as an Agent

If I was starting my telecom agency today, what would I do? When I started in 1999, I was selling basically...

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The Rise of AI in Communications

Data, Data everywhere but not a byte to thinkData, Data everywhere buy why are the bytes not linked? As economical compute power...

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Donating To Katrina Victims

August 30, 2005

Positioning VoIP

August 30, 2005

Lately I have seen analyst reports touting the fact that VoIP hype has far surpassed consumer adoption rates and interest. Here are some excerpts from a recent InformationWeek article titled VoIP Promises Are Overhyped.

In "VoIP Liberates Voice from the Phone," Forester’s Maribel Lopez notes that, despite its promise and a 200% increase in adoption last year, VoIP is overhyped. Even when they are aware that VoIP even exists, Lopez found that fully 70% of consumers surveyed have no interest in switching to a VoIP service. Providers still haven't made a compelling case for their services.

"Offerings focus on price, not compelling applications," Lopez writes.



Symbiotic Not Parasitic

August 29, 2005

Om has a great post this morning on how p2p is driving broadband adoption and vice-versa. I am very excited about this post because it supports a premise that I have written about before and that is that VoIP is symbiotic and not parasitic.

Well VoIP is not necessarily p2p-based so perhaps my argument is a bit of a stretch but it certainly applies to Skype. Skype can be considered a killer application for broadband (to borrow from Om’s headline which I wholeheartedly agree with). Blocking Skype would logically lead to decreased levels of broadband adoption.

Katrina’s Silver Lining

August 29, 2005

It goes without saying that the world feels terrible for the people in Katrina’s path. I can not imagine a more horrific experience than being in winds that are over 100 miles per hour and even if you escape the hurricane itself by leaving town, the fear of not knowing whether your belongings are in tact when you return has got to be terrible. I have lived through a few hurricanes myself but after seeing the footage this morning, what we’ve experienced in Connecticut seems mild in comparison.

As I browsed the web this morning I noticed some commentary on Cybertelecom.org regarding New Orleans that discussed what might happen if there is significant telecom damage as a result of the hurricane. The theory is that if the copper was destroyed, this could turn out to be a good thing for the residents in BellSouth territory stricken by this calamity.

You see BellSouth could end up rewiring the city with fiber instead of copper.



Diabetes Linked To Alzheimer’s

August 26, 2005

If you live the sedentary life of a blogger you should take note of a recent article in USA Today discussing the links between insulin levels, diabetes and Alzheimer’s. Basically a high fat diet and increased fat in the system increase your chances of getting Alzheimer’s. Diet and exercise seem crucial in keeping the disease at bay.

I advocate an hour for exercise each day where bloggers and blogees (did I really just say that?) take a break and hit a treadmill or some weights.

Last Time I saw Andy Abramson he showed me how he can blog from a cell phone so we expect him at least to keep blogging during the blackout period. Perhaps Andy can share his secrets with the rest of the blogging community.

Here is an excerpt:

Cole's research found that mice fed a fatty lab chow developed insulin resistance.







VoIP E911 Extension

August 26, 2005

The entire VoIP E911 debacle is amazing to me. In this article about the FCC VoIP E911 extension you can learn the details of what is happening with the FCC and the cut-off date that was extended 30 days. The article gives a good history of what is happening in the market.

Here is a salient portion of the article that:

"During this additional period of time, the Bureau expects that all interconnected VoIP providers that qualify for this extension will continue to use all means available to them to obtain affirmative acknowledgements from all of their subscribers," the notice said.


I also wrote about the FCC E911 Extension but from the viewpoint that the VoIP industry is not being treated fairly. I get the feeling we are second class citizens in the eyes of the FCC.




Zotob Author Nailed

August 26, 2005

Sweet Justice

WASHINGTON (CNN) - A 21-year old resident of Turkey and an 18-year-old Moroccan national have been arrested for creating and spreading computer worms that disrupted services on computer networks of major U.S news organizations and other institutions earlier this month, the FBI announced Friday.





FBI officials said the two men are expected to be prosecuted by the governments of their home countries.

The FBI praised Microsoft for its cooperation in the investigation, and attributed the swift resolution of the case to strong international cooperation. Microsoft said the arrests demonstrated the value of public-private collaboration.

AOL Settles With Spitzer

August 26, 2005

AOL Settles With Spitzer
I stumbled across this article today and am not sure if it is recent as I can’t seem to find a date on the page. Whether my eyesight is worse than I thought or it is just a mistake is unclear but the article is pretty interesting and it talks about how AOL got into trouble with Eliot Spitzer who recently announced a 1.25 million dollar settlement with the company.

At the heart of the problem is AOL’s policy of incentivizing their workers for retaining customers who call to cancel.

This system, in which reps could earn tens of thousands of dollars, “had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers,” according to Spitzer’s office.

AOL has 60 days to eliminate its program of rewarding bonuses based on minimum “save rates.” The company did not specify how bonuses will be allotted without the save rate, and adds that the program is “a work in progress.”

In addition the company has identified the employees who did not cancel orders at customer requests and has put a better monitoring system in place to ensure they do a better job of respecting customer’s wishes.








War On Terror For Nerds

August 26, 2005

David Isenberg has a pretty funny post here regarding dealing with terrorists using the UNIX command line. I was a UNIX system administrator for years and grew up on this robust and scalable OS. Still I wasn’t positive what chown was. I was pretty sure it was change owner and turns out I was right.

The Only Show With a Consumer VoIP Marketing Summit

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

There is only one show you need to attend if you work for a service provider and are tying to figure out how to price your products and services effectively. That Is Internet Telephony Conference & Expo.

This Consumer VoIP Marketing Summit was designed with service providers in mind. How on earth are you supposed to price your services in a vacuum?



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