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10 Lessons from Volleyball, Part 2

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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WiMAX in Japan

March 11, 2005

Can someone please bring WiMAX to the US? I am sick and tired of lagging in broadband technology. Shouldn’t the US be leaders in broadband? China, India and now Japan seem to be leading the way . Funny thing is, I think the demand and real need for this technology could be greater in the US!

ITEXPO Criticism

March 11, 2005

This is worth passing along because it is just so funny. A vendor came to our last ITEXPO in Miami to evaluate it and sent us this e-mail:

I did attend the show. I was impressed by the people attending.

To be honest, I thought that the expo was a bit crowded. However, everyone I spoke to that was exhibiting was very pleased.

This criticism is the best praise that can be bestowed on any event. Thanks to all of you that came to the show and made it such a success!

Wireline Shakeup

March 11, 2005

Here are some excerpts from a Merrill Lynch report.

Telecom Equip-Wireline: Vendor Shakeup Likely in Next 12-18 Months

Verizon FTTP Evolution Could Challenge Tellabs, Ciena (Incumbents) in 2006

• Verizon outlined its Fiber to the Premises (FTTP) network evolution plans at the Merrill Lynch Communications Forum held earlier this week in Dallas. Similar to SBC and BellSouth, Verizon plans to adopt the IPTV standard to offer advanced video services in mid to late 2006. We believe the move to IPTV would require new equipment, thereby challenging the incumbency of current vendors, primarily Tellabs (AFC) and Ciena, who have ATM-based equipment.

Spirent Distributed Abacus

March 11, 2005

Testing Goes Virtual

Spirent Communications announced availability of the Distributed Abacus IP Telephony Rollout Platform designed to assess and validate signaling performance and call quality in pre-production networks. The single system links distributed, live network test devices and enables IP and Hybrid IP/PSTN call quality assessment before a VoIP service launches. Think of this as a “virtual” test platform based on the Abacus 5000.
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Spirent’s Distributed Abacus IP telephony Rollout Platform provides network statistics such as jitter, delay and packet loss; call measurements statistics such as call setup time, percent of call completions, and call termination reason; and voice quality metrics such as MOS, PESQ and R value. Spirent’s Distributed Abacus can be used to test end-to-end or at any combination of IP and PSTN points on the network.



CrystalVoice and HP

March 11, 2005

CrystalVoice Communications, Inc. announced it will bring enhanced VoIP Solutions to enterprise customers in the Asia Pacific region with HP. HP Taiwan will integrate CrystalVoice's Remote Extension and Click-to-Talk solutions for current and future clients throughout the region. HP Taiwan will provide design, implementation, and support to joint regional and global enterprise customers. HP Taiwan is a leading reseller and integrator of Cisco IP Telephony products in Taiwan.

What makes this release important is that CrystalVoice touts its ability to have great voice quality over dial-up. That is how they differentiate themselves in a crowded field. One would think HP would have done exhaustive testing before selecting the company to work with.

TELETRUTH ALERT

March 11, 2005

I thought this worth passing on.

TELETRUTH ALERT --- March 9th, 2005

Teletruth, with New Networks Institute, Exposes the Bell Phone Company Skunkworks, Sock Puppets and Astroturf Groups that have Harmed the Public Interest --- (Phone companies: SBC, Verizon, BellSouth)

VISIT: http://www.newnetworks.com/skunkworks101.html

If you care about broadband, the Internet, Wi-Fi and wireless, municipalities wiring cities, the cost of phone service, VOIP, open access to content, or anything else related to your Digital Future, you need to read this.

Then check out the materials and take actions to call for investigations.
You've already been harmed.

WHAT'S BEHIND THE CURTAIN: There is an underground network of political deceit in the telecom and broadband industry. It is made up of very well funded fake or co-opted consumer groups, research firms, lobbying groups, politicians and PR firms throughout the United States, that are out to fool reporters, state legislatures, Congress, the public and the FCC that they represent the public interest.

In fact, many are controlled or have been co-opted through Sam Simon's Issue Dynamics and paid for by SBC, Verizon, BellSouth and the other phone and cable companies. The list of groups includes APT, TRAC, USIIA, Connect USA, New Millennium Research Council, League of United Latin American Citizens, and American Association of People With Disabilities, among others

It is also the co-opting of well known groups, from the Gray Panthers and NAACP, to the National Council of La Raza, the National Consumer League and others.

Call it skunkworks, (the phone companies' black-ops groups) call it astroturf, call it sock puppets, a consortium of groups -- run by Issue Dynamics, includes a host of non-profits directly funded by the Bell companies to wield undo influence --not in your favor.
















iPOD Phone

March 11, 2005

A Motorola exec told me about the new iPOD phone at ITEXPO a few weeks back. I thought it was common knowledge. It seems that there is new buzz on the Internet about the partnership between Motorola and Apple. Rumor has it the phones will be limited in the number of songs they can play. This makes sense from the standpoint of protecting iPOD sales.

Broadband: Not Exactly

March 10, 2005

With all the talk of EVDO lately, one wonders if we are fooling ourselves, touting such technology as a savior for those that need access on the go. On a recent trip to Silicon Valley the show hotel "broadband" was slow beyond compare and working on EVDO was a torture I wouldn't wish on my enemies (not that I have any. I hope :-).

We keep hearing about how broadband is pervasive and getting cheaper and the same stories apply to EVDO. This is all true of course until people try to use these technologies on a large scale.

FMC or Fixed Mobile Convergence

March 9, 2005

As much as I would like to go, I won't make CTIA this year. I have been deluged with product pitches since I am on the press list and most of the pitches seemed boring or just not a fit for my various beats. This pitch seemed exciting so I decided to pass it along. I hope I have some time to touch base with the company because this seems really interesting.

I will be honest, I never heard of fixed-mobile convergence but am happy there is a new telecom acronym for my IP Telephony Dictionary BTW if you purchased the new edition released at ITEXPO Miami expecting this term to be in there, no refunds.

Tekelec and Siemens optiPoint

March 9, 2005

Tekelec today announced plans to incorporate the Siemens optiPoint family of SIP phones into its expanding portfolio of next-generation telephony offerings. With the combined Tekelec 6000 VoIP Applications Server and the Siemens optiPoint family of SIP phones, TeleSpectrum will benefit from a comprehensive suite of voice over IP (VoIP) telephony features, applications and phones. TeleSpectrum is a part of Telecommunicatie B.V.and is a reseller of telecom and data solutions based in the Netherlands.

Tekelec supports SIP, media gateway control protocol (MGCP), signaling connection control part (SCCP) and MiNet. With this announcement, they now supports 40 different integrated access devices and IP phone models.

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