Rich Tehrani : Communications and Technology Blog - Tehrani.com
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Nespresso and Keurig Shows Carriers How to Increase ARPU and Customer Stickiness

Amdocs shows carriers how they can take a commodity business and make it betterTechnology has taken the coffee business to a new...

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Yes, Consumers Will Buy Self-Driving Cars

Mercedes driverless car Every technological leap requires some vision. Some more than others. In the case of self-driving cars, it seems...

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Metro Networks Must be Optimized in Multiple Dimensions

By: Dave Brown, Product Marketing, Alcatel-Lucent

From original TechZine Article

Metro network transport platforms must be compact, scalable, and agile to conquer the specific challenges of this key portion of the transport network. Growing and shifting traffic in the metro has triggered these challenges.

Today’s cloud-optimized metro network transport platforms “must” be:

  • Compact – with optimal power and performance in a form factor that meets metro operational cost targets
  • Scalable – to have the capacity you need when you need it to aggregate and transport multiple, high-performance services
  • Agile and intelligent – to dynamically reconfigure network resources to get services to your customers faster
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The NFV End Game and Ushering in a New Wave of Players

The clock is ticking and it’s about to strike midnight.  NFV will usher in an era of change for the telecom...

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AT&T Partner Exchange Adds Features to Gain SMB Share

Ma Bell knows it's all about ecosystemCompanies rare really focusing on their solution partners (SP) – especially when looking to court small...

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What's With the MSO Consolidation?

Charter was the first company to make a play for TWC. Now reports are in that Charter is chasing Bright House....

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Expect Security Funding Bubble to Pop in 3-5 Years

Security is one of the hottest areas in tech right now. Indeed, there is infinite possibility in this space because technology...

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Vonexus and Interactive Intelligence Agenda

May 16, 2005

May 17, 2005 • Washington DC

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                    

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                           

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Paul Weber, VP, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Elaine Looney, COO, ABC Group

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch (shares with Vonexus seminar)

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                     

11:30 am – 1:00 pm

Registration & Complimentary Lunch (shares with ININ seminar)

1:00 – 1:15 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Paul Weber, VP, Sales, ININ

1:15 – 1:45 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:45 – 2:15 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Business Development Manager, Vonexus

2:15 – 2:45 pm

Leveraging Your Investment

Integrated VoIP on the Microsoft Platform  

Brit Vickner, Business Development Manager, Vonexus

2:45 – 3:00 pm

Break

3:00 – 3:30 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Business Development Manager, Vonexus

3:30 – 3:45 pm

Real Implementation - Customer Case Study

3:45 – 4:00 pm

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

 

Vonexus Speech

May 16, 2005

I am speaking at Interactive Intelligence and Vonexus seminars tomorrow. I am looking forward to the trip and the talk. Speaking in front of an audience energizes me and the seminars put on by this company are always excellent -- attracting large crowds of quality people who always ask intelligent questions.

The last time I spoke at one of these seminars the crowds were similar for the call center and enterprise IP PBX sessions. I am going to spend some time differentiating my talks so that both are full of useful content and information you can use.

I hope to see you there.

PS: I am flying out of Westchester airport and can tell you from experience that if you lice in Fairfield County, CT or are within 30 miles of this airport -- Use it if you can.





Light Reading For Sale

May 16, 2005

Check Point and VoIP

May 16, 2005

What do you do when Microsoft decides your niche is worth taking away from you? Come out with a slew of new products of course. Try to stay one step ahead. Tom Keating details how Check Point has announced NGX.

Bill Gates Improves Education

May 15, 2005

So many people hate Microsoft and have demonized Bill Gates. Some extremely upset critics have even thrown a pie in his face. If you are a technology company, the name Microsoft should scare you as there is no niche in technology this company won't purse, dominate and eventually rule -- if they have their way of course.

But the side of Bill gates that many people don't see is the one that donates billions to charities around the world. It seems the Bill and Melinda Gates foundation may even be responsible for changing the US education system.

The foundation has education programs in place in over 42 states and has donated 2.3 billion dollars into educating future generations of students.

Gates is a product of intensive hands-on instruction courtesy of Seattle's private Lakeside School.





Good One

May 13, 2005

FCC on May 19th

May 13, 2005

There is a good chance I will have my second daughter on May 19th and this is the day the FCC will hold its open commission meeting to discuss wireline competition. More specifically they will be discussing E911 and how VoIP service providers will have to enable 911 on their networks.

I am watching these events with a bit of concern and at the same time hope that whatever the commission decides VoIP providers will be able to implement quickly. Hopefully the process will be painless as well.

Still the FCC could decide anything and perhaps that is what scares me just a bit. They could make it very difficult for VoIP service providers if they so choose.



Cold Stone Creamery

May 13, 2005

Are you kidding? I get to write about a topic I have far too much knowledge on? Ice cream?? Great news. And I get paid?

Cognitronics Loss

May 12, 2005

I had to write this when I saw that Cognitronics lost money in its latest quarter. The company actually had a net loss of .8 million compared to 1.4 million a year earlier so they are slowly growing – or at least bleeding less money than a year ago.

The following statement from Brian Kelley in the Cognitronics release struck me:

"The telecommunications marketplace continues to make headlines in 2005 as two more of the largest telecommunications service providers announced their intentions to merge. In the absence of real growth, consolidation rules," said Brian J. Kelley, president and chief executive officer of Cognitronics. "After years of excess infrastructure build-out, these service providers, our customers, continue to maximize the capacity of their existing network infrastructure.



Packet8 Slams Vonage

May 12, 2005

OK perhaps the slam is indirect but the message is loud and clear… Ours works and yours doesn’t. Today Packet8 announced that their VoIP ser vice has 911 that works in 2,024 rate centers covering 43 states. The company put out a release today and in it they say:

Unlike "911" services marketed by some other VoIP providers, whereby a call to 911 is intercepted by the VoIP provider and forwarded to a regular, non-emergency telephone number, Packet8's E911 call is routed as 911 emergency traffic and is accompanied by caller information.  Packet8's E911 services enable emergency personnel to ensure that callers receive the exact same response that they receive from 911 services provided by landline incumbent telephone carriers.  The Packet8 E911 implementation routes a subscriber's call directly to a 911 operator and eliminates unnecessary dialog about callers' whereabouts, which is vital in cases where a caller may not be able to verbally communicate due to an emergency condition.


Boy, I wonder who they are talking about. As I wrote about today, Having the best product doesn’t mean anything, it is the best marketer than wins every battle.


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