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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Bitcoin, Blockchain and FinTech to the Brexit Rescue

The One Industry Unaffected by Brexit is RansomwareIt’s undeniable that there is a chance that after seeing Britain leave the EU that...

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The Struggle of the Channel Managers

One big struggle of the channel managers is to get agents to sell deeper into accounts. The providers would like more...

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API of the Week: GoGo, IBM and Weather Company Reduce Flight Turbulence

We are literally in what seems to be a golden age of API integration. No, APIs aren’t new but something magical seems...

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WebRTC and Cloud-based PBX - Can.do

A few weeks ago I attended and spoke at ByNet Expo in Israel. I spoke in the telecom track about the “Agile...

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Aricent: How to be Digitally Durable

"APIs are now a business model!""A company that has more APIs has more value."If every industry is being digitally disrupted (it is)...

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Cisco VNI Repot on IoT / M2M connectivity

The Internet of Things is all about connectivity of everything.  While some IoT connectivity will be from wired devices and sensors, much...

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Uber Picks Dialpad to Fuel its Growth

We’ve been covering cloud here at TMC for two decades – back when we called  these companies in this space ASPs and...

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Michael Meese on the FCC

July 27, 2005

White House aide Michael Meece has emerged as a top contender for one of two Republican seats on the Federal Communications Commission, according to the Washington Post and Reuters.

Meece is the deputy director of the White House public liaison office and previously worked as deputy chief of staff to Don Evans when he was U.S. Commerce Secretary during President Bush's first term.

Among other names circulating as potential occupants of the other seat are Deborah Tate, a director on the Tennessee Regulatory Authority, and Suzanne Terrell, who unsuccessfully tried to unseat Louisiana Democratic Sen. Mary Landrieu in 2002, the sources said.

The FCC has been tied with two Republicans and two Democrats since March, when Michael Powell stepped down as chairman. Controversial issues currently require new Chairman Kevin Martin to convince a Democrat to support them.

This is such an important time for the FCC as there are so many controversial issues on the table from the future of VoIP... Will it have to contribute to the USF?







Huge Changes at Empirix

July 26, 2005

Ed Goldfinger the CEO of Empirix, announced some huge changes recently. The company was divided into a few different units and is now a single operating unit which means the ESG - Enterprise Solutions Group and the carrier focused Communications Infrastructure Group will merge.

Now there is a single culture and strategy for expansion. They think this will take shareholders to a higher level.

Duane Sword now becomes VP of Product Management for the entire company.

Dan Potter is now in charge of outbound marketing and becomes the face to the industry from web to PR, etc.

There is a great deal of hiring happening as well. You may want to send a resume.

The only downside is that Steve Gladstone will be stepping down.









Bomber On Welfare

July 26, 2005

I don’t know the term for welfare or social assistance (on the dole comes to mind) ain England but apparently Out of the two terror suspects responsible for the recent failed bombing attempts, Terror suspect Yasin Hussan Omar is a Somalian national who arrived in Britain at age 11 in 1992 as a dependant and was granted exceptional leave to remain in the country. In May 2000 he was granted indefinite leave to remain.

Omar has been handed thousands of pounds in taxpayers' money in recent years. He was given £75 a week in housing benefit to pay for the one-bedroom flat where he has been the registered tenant since February 1999.

His housing benefit stopped in May this year but he may have been given up to £24,000 over the last six years.

His flat (apartment for those of us on this side of the pond), on the ninth floor of a 12-storey tower block in New Southgate, north London, is believed to have been used as a bomb factory by the suicide team who unsuccessfully targeted the London transport network last Thursday. Explosives experts were examining material found inside.

What is scary about this case is how someone whose family was granted asylum by England and is living off the citizens of the UK could get so upset that they would unleash such a plot.







Spammer Murdered

July 26, 2005

Space Shuttle Streaming

July 26, 2005

Analog Cell Calls

July 26, 2005

In the Northeast, Verizon rules, as it does in other parts of the country. No other carrier seems to be able to match their signal strength. Truth be told, I haven't had a chance to test the new Cingular since AT&T has been rolled in.

Speaking of GSM networks, when I switched to a GSM network a while back I was amazed that there was no analog roaming support built-in so a dead-zone was a real dead-zone.

Teletruth and the FCC

July 26, 2005

FCC Chairman Martin’s glowingly optimistic US broadband penetration letter to the Wall Street Journal has upset a number of people including Bruce Kushnick, Chairman, Teletruth Executive Director, New Networks Institute. Bruce has been an irritant to the FCC and LECs for years and if you read the following complaint you can see why. Whether you agree with this or not it is certainly food for thought. When will Bruce be happy in my opinion?

Vonage and E911

July 25, 2005

Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.

In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller’s current location will be transparently routed to the TCS Response Center and answered by a live operator. The service is designed to ensure that all callers have access to a live operator trained to help them secure timely access to an emergency services provider. It avoids routing the user’s 9-1-1 VoIP call to a pre-recorded message or to an administrative line that may not be staffed with a live 24/7 operator.

This is a major step in the right direction as it ensures that callers are always connected with a live agent.



Buy Cable Stock

July 23, 2005

Logically, if you think about it... The cable companies are ideally positioned to take over the market for every sort of broadband service from VoIP to whatever else they want to get into to. Consider the hundreds of millions of dollars worth of free advertising they can do on the remnant programs of their own TV stations.

It is a staggering advantage and moreover the fat pipes they have into our homes means hey don't have to invest in delivering fiber to every home like the phone companies are doing.

The industry can further diversify by doing better in the enterprise market as many companies would welcome increased competition for broadband services.

A recent study by Kagan Research backs most of these thoughts up and further expects revenues in this sector to double in the next ten years.









SugarCRM Vs. vTiger

July 23, 2005

I was reading David Sims First Coffee column where he discusses SugarCRM and vTiger an offshoot of SugarCRM with some modifications and additional support. The article reminded me of a recent discussion last week I had with Mark Spencer of Digium and Asterisk at VoIP Sizzles in Texas.



Spencer was telling me that he thinks that there is a plug-in or one is in the works that will link SugarCRM with Asterisk. To paraphrase Mark, "That is when this stuff gets really interesting." Mark went on to say that the solutions n the contact center market are so expensive, a reseller can make a good deal of money selling customer contact center solutions based on open-source.



This opportunity is not lost on the open-source CRM vendors and according to Sims, there is some controversy between SugarCRM and vTiger as the latter claims the former sees them as a competitive threat and even threatened legal action. I am not a lawyer but it does seem based on the limited knowledge I have of this case that what vTiger is doing is legal based on an adapted version of the Mozilla public license.



In the open source PBX space there are two strong choices, Asterisk and Pingtel.

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