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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Tesla Model X Beats Lamborghini Aventador

Lambo Engineers Should be Hiding Under RocksHaving your supercar beaten by an SUV is beyond embarrassing. Heads should be rolling all over the...

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Intermedia Anti-Phishing Tools for Small Business

Large companies generally have IT teams to deal with phishing attacks but really, there is no perfect defense from a determined phisher...

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How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

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IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

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The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

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MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

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Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

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Katrina Red Cross Concert

September 2, 2005

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it is usually the teleservices outsourcing companies that come to the rescue. These sorts of companies have been called many things over the past two decades from telemarketing companies to now the more fashionable business process outsourcing or BPO companies.

Tonight, Friday, September 2, 2005 NBC will be hosting a Red Cross telethon and part of the coalition of businesses that will be supporting this effort is TeleTech a company that has earned the distinction of being a Customer Interaction Solutions TOP 50 winner repeatedly over the past 20 years.

TeleTech has offered employees an opportunity to volunteer to take calls during the telethon and has committed to match their time in a cash donation to the American Red Cross. The Red Cross anticipates that more than half a million calls from donors making pledges during the telethon. As a result, several hundred TeleTech employees will be needed to join other call center volunteers nationally to handle the volume.



Gas Prices Fuel Conferencing

September 2, 2005

Gizmo Project

September 2, 2005

Google’s True VoIP Intentions

September 1, 2005

Today I was reading an article about Google getting into the print magazine advertising business via it’s

AdWords program. The print program is similar to the way ads work online except in print an advertiser gets a photo and a listing about the product. Multiple advertisers would share a page. In the article it mentioned that Google offered advertisers an 800 number that they could use so Goolge could track the ad’s performance.

Dell Dissatisfaction

September 1, 2005

Jeff Jarvis’ BuzzMachine blog seems to have become the place where Dell bashing can be done by a group of people who feel they have been treated poorly by the computer leader. Here is a single post from the blog and a search on a variety of Dell posts.

I wonder if this sort of public dissatisfaction with Dell is one of the reasons that MPC Computers is having so much success with their ad campaign that touts the fact that MPC agents are based in the US.

In addition to this blog entry about MPC Computers I wrote an extensive article with an interview of a top MPC executive in the September issue of Customer Interaction Solutions magazine. If you don’t get this publication, you can subscribe to this free magazine here.



Donation Day

September 1, 2005

The Return of AT&T

September 1, 2005

It seems that SBC is leaning towards changing it’s name to AT&T. Other options are a new name or Cingular. The latter name probably won’t work as BellSouth is a part owner of the Cingular Wireless name and probably won’t allow it’s business partner to use a name very similar to one it partly owns.

In my opinion AT&T is the best name for the new organization and is the likely choice. This name has international recognition and will help the company more easily sell VoIP services around the world.

Living in Connecticut, I grew up with AT&T, and the regional BOC became Southern New England Telephone (SNET) and then it became SBC through an acquisition.



VoIP 2.0

September 1, 2005

SonyEricsson Gets Into VoIP

September 1, 2005

Perhaps one of the most telling signs of success in the VoIP market is all the large companies jumping into our space and Microsoft, Google, AOL and others were logical ones to jump in. I am surprised that now computer hardware makers are getting into the game. For example Sony Ericsson is touting a new headset the HBH-608 and its ability to work with a Sony VAIO notebook can allow users to make VoIP calls to the bluetooth headset.

The mainstreaming of VoIP is probably what is leading to record attendance to tour Internet Telephony Conference & Expo and as I mentioned yesterday, ITEXPOs routinely have the most attendees of VoIP events.

Speaking of industry growth I was speaking to a reporter yesterday who was trying to ascertain the size of the VoIP market in dollars. Of course it was the consumer market he was after.



The Most Attendees

August 31, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

Let's look at this closely. We will have over 2,000 service providers, over 2,000 resellers, 2,000 enterprise attendees and the remaining 1,500+ will be government, developers, analysts, the media, VCs and the industry. You will not find more attendees at another event.

Why?



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