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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How to Get AT&T to Fund Your IoT Idea

IoT and M2M developers - here is some exciting news.It Isn't that often that you can develop something for what is supposed...

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Access is Still Pretty Good

At all the shows, it is cloud this and cloud that - a bunch of doom and gloom on legacy telecom....

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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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VoIP 911

April 14, 2005

Here is a great post from Tim Denton on how we can solved the VoIP 911 problem. Excerpt:

Today, when you purchase a local telephone service from an incumbent local exchange carrier (i.e. ILECs, e.g. Bell Canada, TELUS, Verizon, SBC, etc.) emergency telephony comes with it.

TeleCONSENSUS

April 13, 2005

From Marketwatch:

WASHINGTON (MarketWatch) -- The U.S. Chamber of Commerce on Tuesday announced the creation of a new coalition to push for a re-write of the nation's telecommunications laws.

The group, called TeleCONSENSUS - includes roughly 60 companies, local Chambers of Commerce and trade associations.

The group also includes three Baby Bells - Verizon Communications Inc. (VZ), SBC Communications Inc. (SBC) and BellSouth Corp (BLS) - as well as the National Association of Manufacturers and Time Warner Inc. (TWX).

"The Telecom Act is almost 10 years old, which is an eternity in the high-tech world," said Thomas Donohue, chief executive of the U.S. Chamber of Commerce.

Speaking at the launch of the new trade group, Rep. Joe Barton, R-Texas, chairman of the House Commerce Committee, said he will "start with a clean sheet of paper" on telecom reform and hopes to have legislation through the House in the spring or summer and then "see if we can't come together" with the Senate.

Reform backers say the 1996 Act, which didn't even mention the Internet, is woefully outdated at a time when new technologies like Internet telephony, known as VOIP, and video over broadband are breaking down the walls that once separated different types of telecommunications services.

The Chamber estimates that reforming telecom laws would add 212,000 jobs over a five-year period and lead to $58 billion in new investment.

Donohue said the Chamber is prepared to commit between $100,000 and $500,000 annually on telecom reform advocacy.

Asked about reform prospects, Donohue said he doesn't expect it this year but hopes telecom legislation can be enacted during the current two-year Congressional session.

















Senator Ford On My Blog

April 13, 2005

I just came across this post on my blog about Indiana telco regulations from The Honorable David Ford, Indiana State Senator of District 19. You have to scroll down to see the comments. I am not sure how I missed this before and am extremely humbled to have my blog be a forum for this crucial dialogue between the government and the people.

I have to admit that after the Warren Buffet letter to TMCnet, this may be the most important thing that has happened to our site. Oh yes, there was the time when Al Gore keynoted one of our events and we were told he was monitoring our site from time to time.

I wonder if George Bush ever gets a chance to check out TMCnet. Does Air Force one have VoIP?



Death Of The Exit Strategy

April 13, 2005

Recently two service provider execs had conversations with me where they told me they hate the mentality of today’s VoIP market. Everyone it seems is talking “exit strategy.” Now I am sure everyone wants to be the next company Cisco picks up but what concerns service provider executives is -- how do you run a company if your goal is to be retired on a beach in Hawaii in the next few months.

After all, is an exit strategy what you should be aiming for? What about a customer acquisition strategy? A profit generating strategy or even better, a success strategy?

SuperComm Party

April 13, 2005

Last year we were invited at the last moment to host a party at Supercomm with the IPCC. We sponsored a cruise for over 100 people and it was one of the best events I was ever part of. I even bought a tux for the occasion (you know you can rent them now?

After the cruise was over, someone at he IPCC suggested we have the party again the next year in the Hancock Building. Not being from Chicago I somehow decided he meant Sears Tower.

Long story short, I reserved the most amazing room in the Sears Tower and we are hosting a party this year on Tuesday, June 7th 5:30-8:00 PM (right after the show ends)

The party is for SuperComm Exhibitors and service providers as well as friends and associates of TMC (you know who you are :-) and of course that stray relative or two of mine that happens to be in the area.

There will be music, food, amazing views, a photographer and some of the Chicago Luvabulls in attendance.

Here are the details.









SuperComm Speaking

April 12, 2005

June seems like it is so far away but it really isn't. I can't believe it it's so close. I am really happy that Supercomm invited me back to speak at their event. I had great fun speaking last year and am sure the audience participation will be just as good this year as last.

Skype Site On Fire

April 12, 2005

Netcordia Enterprise 2000

April 12, 2005

Netcordia just announced an addition to its product line, the Enterprise 2000, which provides network diagnostic support for large networks up to 2,000 routers and switches. It also has configuration policy analysis, which, as you know, is an emerging market in the network management space.

As the name implies, the product supports up to 2,000 routers and switches or up to 60,000 interfaces. With the addition of configuration policy analysis in this model, NetMRI users can easily check every configuration file for accurate policies. The analysis can be automatically performed on a daily basis, or on an ad hoc basis, making this a readily adaptable management tool for busy network managers.  he auto-generated reports highlight the exceptions in a glance, providing correctional guidance as well as a compliance proof source.

The NetMRI line has three other models that have been shipping since 2003, the Campus 200, the Enterprise 500 and the Enterprise 1000.  The models all provide the same interface, reports, root cause analysis, and functional support of VoIP, Wireless, VLANs and IP as the other models; they differ in the size of the network supported.



LexisNexis Breach Worsened

April 12, 2005

According to the AP, Up to 10 times as many people as originally thought may have had their profiles stolen from a LexisNexis database in the United States, publisher and data broker Reed Elsevier Group PLC said Tuesday.

The company reported last month that criminals may have accessed personal details of 32,000 people via a breach of LexisNexis' recently acquired Seisint unit. It now says that figure is closer to 310,000 people.

Reed said it identified 59 incidents since January 2003 in which unauthorized persons, predominantly using IDs and passwords of legitimate Seisint customers, may have fraudulently acquired personal identifying information on thousands of people

Information accessed included names, addresses, Social Security and driver license numbers, but not credit history, medical records or financial information, the company said.

The company said the 59 identified incidents of fraudulently obtained information - 57 at Seisint and two in other LexisNexis units - are largely related to the misappropriation by third parties of IDs and passwords belonging to legitimate customers. It stressed that neither LexisNexis nor the Seisint technology infrastructure was breached by hackers.







Amazon Feedback

April 12, 2005

I ordered a $15 Firewire cable for a new video recorder. I ordered the wrong cable as it turns out. Interestingly this order was placed by an affiliate of Amazon and when I tried to ask if I could exchange it a few e-mails went unanswered.

A few weeks later Amazon sent me a survey asking me if I was satisfied with my order. My response was that the vendor didn’t respond to my two e-mails.

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