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Rich Tehrani
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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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68 VoIP URL Changes

April 27, 2005

A fairly big day for VoIP URLs. In case you are interested in who took blogvoip.com (I am); They are hiding behind a hosting company. Voipwhitepages.com is taken by John Zelenka from NY and Voipcallaccounting is also taken from someone in NY -- in this case a company named MBG.

86voip.net
apexvoip.com
blogvoip.com
blogvoip.net
cheapvoip.us
cheapvoipcall.com
cheapvoipservice.com
davoipster.com
gts-voip.com
lambanvoipc.com
multichannelvoip.com
voip-discount.biz
voip-discount.info
voip-discount.net
voip-discount.org
voip-konferenz.org
voip-saves.com
voipay.biz
voipay.org
voipcallaccounting.com
voipephone.com
voipnetworks.biz
voipnewsblog.com
voipnewsblog.net
voiprebate.com
voiprebates.com
voiptelinc.com
africavoip.net
amazonvoip.com
anywherevoip.net
aolvoip.net
ccvoip.com
cellfonevoip.com
cellphonevoip.com
cellularvoip.com
cingularvoip.com
comcastvoip.com
connectvoip.com
coxvoip.com
dishvoip.com
echostarvoip.com
echovoip.com
flashvoip.net
indiavoip.net
nextelvoip.com
nokiavoip.com
pacificvoip.us
qwestvoip.net
roadrunnervoip.com
rrvoip.com
satellitevoip.net
satvoip.net
solucionesvoip.com
solucionesvoip.net
sprintvoip.net
verizonvoip.net
voip-la.com
voipaz.com
voipeverywhere.com
voipgroup.net
voipphonesystems.net
voipspecial.com
voipwhitepages.com
voipwhitepages.net
voipwp.com
voipyellowpages.net
voipyp.net
wirelessvoip.net




































































TV: Mobile Killer App

April 27, 2005

TV is so addictive that this report about it being a mobile killer app is probably dead right. Between sports, 24 and Apprentice Season 11, we won’t be watching less TV any time soon. Mobile TV makes infinite sense and the question is who will benefit from the growth of the market. ABI Research has a new report on this market and here are some of the things it covers:

  • What is the general outlook for TV in the cellphone for the next five years?

Apple Burns Books

April 27, 2005

OK so they aren’t really burning books but they are pulling all Wiley & Sons books off the shelf because of the latest book from the company named “iCon Steve Jobs: The Greatest Second Act in the History of Business,” which is an unauthorized biography of Steve Jobs. Excerpt from WSJ:

Apple, of Cupertino, Calif., removed the books last week from all 104 of its stores after failing in a monthlong attempt to persuade John Wiley & Sons not to release "iCon Steve Jobs: The Greatest Second Act in the History of Business," which is to go on sale within the next six weeks, the publisher said.

The book-spurning is only the latest attempt by Apple executives to crack down on writers who publish or distribute unauthorized or secret information about the computer maker.

It's a strategy that experts in brand management say is likely to backfire, only adding to the notoriety of Apple's critics and encouraging sales in countless other bookstores.
"Pulling books off the shelf is a little draconian," said Rob Frankel, a brand consultant. "It reeks of repression."

The book's author, Jeffrey Young, says Mr. Jobs has nothing to fear from "iCon." It's a chronicle of Mr. Jobs's rise as an innovator and entrepreneur and includes details about his personal life such as his divorce and fight with cancer, he said.

"I thought the book was pretty positive and laudatory," Mr. Young said. "It covers his personal life and there is something about his illness. I wouldn't call any of it outrageous.










WiFi as Utility

April 27, 2005

Qwest Blocks SBC And AT&T?

April 26, 2005

Of course it should be obvious to anyone that VoIP is wreaking havoc on service providers. This technology had two false starts but is so entrenched now that service providers are rethinking how they will exist in the future. There is safety in numbers it seems and this is why we are seeing carriers herd together in smaller groups that eventually merge together.

But in the end consumers don’t benefit when service providers get too strong. This is exactly what Qwest is telling the FCC as they petition the government body to block the proposed merger of SBC and AT&T.

SBC has many reasons to initiate this acquisition not the least of which is reducing a powerful lobbying opponent from the industry.



Vo-ip

April 26, 2005

Cisco Buys Sipura

April 26, 2005

VoIP Confusion

April 25, 2005

I am too close to the technology to be objective perhaps but is VoIP that confusing? The term I mean. Is it sooo terrible. According to a the Global Language Monitor – the self-appointed Internet acronym Military Police, VoIP is on the Top 10 list and is in fact #2.

America, The Leader in Technology?

April 24, 2005

More MCI Madness

April 24, 2005

I'll tell you; this saga has more twists and turns than a small intestine. After yesterday's podcast when we were pretty sure that MCI would tell Qwest to jump in a lake, it turns out MCI really does take Qwest seriously. They have decided to accept the 9.75 billion dollar takeover bid according to the AP.

Verizon now has five days to respond and can boost its offer again or walk away with a nice financial penalty.

MCI directors have repeatedly expressed concern about Qwest's $17 billion debt load and the long-term value of the Qwest shares MCI investors would receive as partial payment. The MCI board also has questioned whether Qwest can meet its forecast of nearly $3 billion a year in cost savings from the proposed merger.

Qwest's $30-per-share offer consists of $14 in Qwest stock and $16 in cash - an increase of $2.50 in cash compared with its prior offer.

The Verizon deal valued MCI at $23.10 per share, though two weeks ago it agreed to pay nearly $26 a share for a 13.4 percent stake in MCI from Mexican billionaire Carlos Slim Helu. That gambit fueled speculation that Verizon would offer at least that much for the rest of MCI's stock.

I am just hoping this story will go away.









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