Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Pros and Cons of Hosted vs. On Premise Phone Systems

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor...

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Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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Openpath Intros Next-Gen Access Control System

As everything in our lives has become smart; the phone, speaker, lights, cities, thermostats and doorbells, the reality is that pretty much...

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ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very...

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Small Businesses Have Unique Needs When it Comes to Communication Systems

If you have a small business, chances are you have a business communication phone system someplace on premise.  That PBX communication system...

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ChatBots are Marching

Chances are you have talked to a Chatbot and didn’t even know it.  Like most contact center innovations, Chatbots have been driven...

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Why is the PSTN Long Tail So Long?

Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t...

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USAIR and America West Merge

September 28, 2005

I just received an e-mail on the merger and am surprised I didn’t read about it sooner.

After months of planning, US Airways and America West are excited to announce that tomorrow the merger between our two airlines will be complete. The new US Airways is headed for a bright future as the world's largest low-fare, full-service airline, and one of the most financially stable carriers in the industry. As a Dividend Miles member, you are critical to our future success. That's why we're excited to announce the world of benefits that awaits you when you fly with the new US Airways.

We will initially continue operating as two airlines, but we are working hard behind the scenes to combine our operations.

Aptela Selects VoX Communications

September 28, 2005

Good News For VoIP Customers

September 28, 2005

The FCC thankfully decided that customers who have not acknowledged the limitations of their VoIP 911 service will not be cut off. I have complained about disconnecting customers in the past. You just can’t penalize VoIP customers for something that is not their fault and the window of compliance was exceedingly short. Thankfully there has been an extension and as you can see below a further extension.

Do Not Call

September 28, 2005

Major Media at ITEXPO

September 27, 2005

Live In Toronto

September 27, 2005

I am in Toronto this morning speaking on call centers and enterprise VoIP. I was invited her by Interactive Intelligence and Vonexus. The last time I spoke in Toronto was about ten years ago. I was invited back then by a CTI association.

Screw The Nano

September 26, 2005

Motorola CEO Ed Zander has a point when he says “Screw the nano," said Zander. "What the hell does the nano do? Who listens to 1,000 songs? People are going to want devices that do more than just play music, something that can be seen in many other countries with more advanced mobile phone networks and savvy users.”

But the point he makes is not that consumers have a problem it is that the telecom industry in general, especially the mobile market in the US is abysmal.

Carly Fiorina Keynote

September 26, 2005

I just spoke with Carly Fiorina and am blown away at how down to Earth she is. She is not only one of the most pleasant people I have spoken to but she is beyond knowledgeable about VoIP, telecom and technology.

Ms. Fiorina will be a keynote speaker next month at Internet Telephony Conference & Expo and I can't wait to hear what she has to say.

Expect to hear how physical processes are becoming digital, mobile virtual and personal. Carly went on to say that the areas where we are having difficulty such as national preparedness/security and healthcare are places where we haven't done this.

In her words, telecom/datacom and service provider/enterprise are not separate realms. Instead of having to organize and respond along vertical chains of command we need horizontal collaboration across boundaries and companies.

Here are some other notable comments:

Telecom is ultimate tool for unlocking human potential

Technology is all about people.

In order for VoIP to be applied to processes it requires collaboration among different groups.

The question is how do we make money and grow the industry?

Carly is quite in tune with the regulatory environment and will comment on what is needed to ensure we have a competitive broadband landscape.

VoIP, Inveneo and Katrina

September 25, 2005

I wrote about Inveneo and their bicycle-powered VoIP solution this past April 2005. The interesting thing about the company at the time was they were connecting remote villages with VoIP via wireless technology, Linux-powered VoIP and a combination of solar and bicycle power. This is really cool stuff. Inveneo is a non-profit entity and I recently wrote about how the company may get funded.

I had a chance to catch up with the management team at the company and although they are silent on confirming investment rumors, they have a great deal of things to say about what they are up to today.

Virtually the entire company has packed up and moved down to areas ravaged by Katrina so they can help set up communications for emergency workers and others.

VoIP White Papers

September 25, 2005

I am building quite a stable of people who can generate quality white papers so if anyone out there needs to hire someone to help in this area or any communications related white papers for that matter – drop me a line and I will make some introductions.

Update: Our new TMCnet whitepapers are generating quite a bit of interest and I thought it worth sharing this good news with my readers. There is some very good content in the library and I had a chance to read a few of these whitepapers and am impressed.

AT&T has done a nice job with some of their whitepapers. Some of the ones worth reading are Voice over IP Security and Critical Steps for a Successful VoIP Deployment.

Another whitepaper gaining lots of traction is Nortel's Top 10 Questions to ask IMS vendors: What's important and what to watch out for.

TI has a few worth looking at as well -- Remote Management: Critical to a New Generation of Digital Service Providers & Next-Generation Residential Gateways: Flexibility and High-Performance will be Critical.

Whitepapers are just such a great way to learn about a topic -- sure they aren't as glossy as four-color magazines but every now and then you need a break from all that color. It sort of reminds me of Pleasantville without those excellent chocolate chip cookies.

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